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Desiree Christy desichristy@yahoo.

com
5722 Richmond/ Tappahannock Highway King William, VA 23086
C: (804) 306-0128
REGIONAL MANAGER
P&L / Budget / Operations / Acquisitions / Opened New Stores / Hiring / Training
& Development
Marketing Strategies / Revenue Growth / Bonus Programs / Incentives / Policies &
Procedures
Led acquisition of new company, adding 80+ new store locations and $2M in revenu
e for Community Loans of America. Revamped operations and staffing, doubling rev
enue to $4.2M in three months. Opened new territories and consistently increased
sales and improved operational performance. Designed and delivered training pr
ograms for district managers and store staff.
•Managed acquisition of competitive loan company, adding $2M and 80 stores to Commun
ity Loans
•Increased territory revenue for Community Loans from $2M to $4.2M in three months
•Reduced turnover 25% annually, built division to number one in revenue and P&L at E
xpress Check
•Opened 50 new locations for Check Into Cash and generated 15% over budgeted revenue
in year one
Key Skills: Excellent manager with track record of improving district performan
ce year over year. Design and deliver training programs. Strong budget and finan
cial management skills. Leader in local community. Advocate for industry at stat
e and local levels. Persuasive communication skills.
Business Woman of the Year 2006, National Congressional Committee.
SELECTED ACCOMPLISHMENTS
Managed acquisition of competitive loan company, adding $2M and 80 stores to Com
munity Loans. Oversaw operational due diligence. Evaluated current staff and in
terviewed employees. Developed training program and implemented post-acquisition
to orient staff to corporate policies and culture. Maintained operations throug
h acquisition. Retained 95% of revenue.
Increased territory revenue for Community Loans from $2M to $4.2M in three month
s. Region lacking direction and leadership. Analyzed performance of district man
agers across 80 sites. Replaced three of five district managers and re-staff 75
% of store personnel, increasing effectiveness and customer service.
Reduced turnover 25% annually, built division to number one in revenue and P&L a
t Express Check. Company turnover averaging 183%. Evaluated district manager per
formance, implemented management expectations, and required monthly staff meetin
gs. Implemented monthly Branch of the Month program. Constant communication and
expectation setting led to #1 division award seven out of twelve months.
Opened 50 new locations for Check Into Cash and generated 15% over budgeted reve
nue in year one. Identified locations and negotiated leases. Hired and trained
four district managers and staff. Oversaw set up and opening of each site.
CAREER SUMMARY
Assistant Store Manager, Kmart Corporation, 2008 to 2010. Skilled in areas of i
nventory control, cashier management and staff supervision. Hired and trained st
aff. Supervised product inventory; verify quantity and quality of product receiv
ed. Handled full and part time shift scheduling. Managed front cashiers in area
s of monies handling, voids, shift breaks and customer service. Supervised dail
y functions of store activity to ensure customer satisfaction.
Regional Manager, Community Loans of America, 2007 to 2008. Managed $4.2M budget
and 200+ staff including five district managers, managers and customer service
representatives. Oversaw 80 locations across South Carolina. Assured marketing s
trategies and policies and procedures implemented. Hired and trained staff.
Regional Manager, Express Check Advance, 2004 to 2007. Managed $3M budget and 80
staff including four district managers. Oversaw 32 locations across state for $
20M company. Developed new company policies, marketing strategy and bonus progra
ms. Trained and developed staff.
State Director, Payday Loan Store, 2003 to 2004. Identified potential sites for
opening new centers. Negotiated leases and established offices. Hired and train
ed staff and district managers. Managed 25 people and budget of $200K for $20M c
ompany. Developed state marketing plan.
Regional Manager, Check Into Cash, 2000 to 2003. Opened new state operating thr
ough 52 sites. Hired and trained new staff. Assured new stores fully equipped a
nd operational for opening day. Developed and implemented training program for n
ew hires. Created policies, marketing strategy and bonus program.
Earlier: Director of Operations, Dollar Financial Group; Executive Assistant to
General Manager, Doyle Protective Services; Field Consultant, Southland Corporat
ion (7/11 Stores); Store Manager, Eckerd Drugs.