Cynthia Ericksmoen, RPH

412 Amparo St. Elkhorn, WI 53121

262-379-1207 (home)
ce1003012@westpost.net
PROFESSIONAL PROFILE:
Registered pharmacist with over 22 years of experience in retail pharmacy. Team
spirited professional. Patient, resourceful, detail-minded, creative thinker/p
roblem solver with a positive attitude and excellent customer relations. Part o
f a team that received several awards for consistently providing excellence in c
ustomer service, maintaining optimal inventory levels, minimizing third party re
jects, optimizing third party collections, and increasing prescription sales vol
ume while implementing pharmacist vaccinations, and becoming a compounding pharm
acy.
QUALIFICAIONS:
-21 years as a registered pharmacist in retail/chain
-outstanding customer service
-have worked all shifts, including 3rd, both alone and with full complement of
technicians and additional pharmacists
-have worked pharmacies filling 100 to 600 prescriptions/day
-thorough knowledge of all aspects of pharmacy operations:
-customer registration/profile management and updating
-data entry, verification of information, filling and filing prescriptions
-consultation of patients, in store, in drive-thru, on phone, etc.
-contacting doctors by phone/fax to verify/clarify prescriptions, dosages,
directions, etc.
-complying with insurance formularies, getting prior authorizations and
overrides, coordinating multiple insurances
-addressing dug utilization issues
-avoiding allergic reactions/medication interactions
-addressing patient concerns - drug changes/cost effectiveness/therapy
alternatives
-insurance billing and addressing third party rejects
-answering customer questions and giving referrals when needed (poison
prevention, home health care services, walk-in/ER services)
-maintaining inventory:
-ordering drugs, pharmacy supplies, special orders
-checking for outdates/returns
-reserved/outstanding reports (verifying quantities on hand/adjusting
inventory levels)
-returning prescriptions to stock if not picked up within 7 days
-preparing pharmacy for full inventory/inventory of scheduled drugs
maintaining records:
-bin reconciliation
-filing hard copies of prescriptions/controlled substances
-balancing/zeroing of scales for compounding
-refrigeration/freezer records (flu shots, etc.)
PROFESSIONAL EXPERIENCE:
-Walgreens, Lake Geneva, WI
-Acquired Perry Drugs store in 1990
-staff pharmacist 1990-2010 (night shift/3rd shift 2004-2010)
-24 hours store with drive thru
-compounding pharmacy
-Perry Drugs, West Allis, West Bend, Milwaukee, Lake Geneva, WI
5/31/1988-1990
-pharmacy graduate intern
-staff pharmacist after becoming registered/licensed
EDUCATION: BS-Pharmacy - University of WI, Madison, School of Pharmacy
PROFESSIONAL LICENSES:
-Wisconsin state licensed
-reciprocation in IL applied for
OTHER CERTIFICATIONS:
-CPR and AED - valid to 11/11
-!st aid - valid to 11/13
personal and professional references upon request.