KAREN GREEN-BERRY

4164 De Reimer Avenue

Bronx, NY 10466
Cell: 917.647.2145 kg1012a1c@westpost.net
karengreenberry@yahoo.com
OBJECTIVE
To obtain an entry level administrative position in a health care facility, wher
e I can apply my previous skills and expertise
SUMMARY
Experienced Operations Manager with over 18 years experience in the banking indu
stry with excellent supervisory skills and able to work with a diverse group of
customers. Detail oriented and dedicated to meeting deadlines. Expertise include
s knowledge of OFAC regulations which include the US Patriots Act, Anti-Money La
undering. Experience working with Federal regulations, which includes: Reg. CC,
Reg. DD and Fair Labor Standards Act.
CAREER HISTORY
Compassionate Healthcare Hospice, Bronx, NY
September 2009-December 2009
Compassionate healthcare seeks to affirm life during its final stages by providi
ng holistic, compassionate care to patients and families
Intern
Observed patient care while addressing psychosocial effects of therapeutic recre
ation
Filed medical records alphabetically

HSBC BANK USA, NA, New York, NY 1984 - 2008

HSBC is an international bank with branches in Europe, Asia, USA and other count
ries. HSBC has over 400 branches in NY State with 25 to 30 branches in FL, CA, W
ashington DC and MA.
Assistant Manager 2005 - 2008
* Managed the daily operations of the branch
* Prepared monthly and quarterly reports.
* Ensured the branch was audited successfully
* Ensured that the branch was in compliance with all policies and procedures.
* Scheduled classroom and on the job training for the employees
* Kept records of mandatory annual training.
Worked with internal departments to:
* Work with customers regarding issues, such as fees and unauthorized debits to
their accounts.
* Updated customer's information and followed through on suspected fraud.
* Worked with customers with fraudulent activity to their account, which resulte
d in approximately 90% recovery.
* Trained new employees in proper procedures, which improved audit results by 80
%.
* Prior to being assigned to that branch, they failed two consecutive audits.
* Implemented procedures, ensured that they were followed and the branch passed
all their quarterly audits.
* Hired 6 new branch personnel in the first 6 months, which improved customer se
rvice and reduced errors by 60%.
* Branches operated on a profit and loss basis and were rated on their growth ea
ch quarter. Prevented loss by verifying opening information and by identifying c
onflicting information on new accounts.
* Collected over ten thousand dollars on overdrawn accounts.
Branch Operations Associate 1984 - 2005
* Conducted monthly audit of teller's cash and negotiable instruments.
* Conducted monthly and quarterly audit of the branch's reserve cash.
* Performed daily reviews and maintenance of the accounts payable and receivable
ledgers.
* Instrumental in making that branch one of the most successful in that region.
Branches were required to pass their audits or lose two quarterly bonuses. Due t
o my diligence, the branch was never penalized.

EDUCATION
Monroe College, Bronx, NY-Bachelor of Business Administration in Health Services
Administration -December 2010
G.P.A. 3.9- made the President's list every semester
Mercy College, Bronx, NY-Bachelor of Science in Accounting-1989
Computer Skills: Microsoft Word
ADDITIONAL INFORMATION
Available for full time or part-time positions