5112 SLEATER-KINNEY RD. N.E. OLYMPIA WA 98506 CELL: 206.841.0446 rn104d612@westpost.net PROFILE Seasoned leader in supporting multidisciplinary healthcare teams in delivering a cute behavioral healthcare interventions to individuals with primary substance u se disorders, co-occurring disorders and those with severe and persistent mental illness. Experienced in hospital-based administration applying best practices management strategies to invoke quality care with high customer satisfaction. E mphasized collaborative care with clear and honest communication style. SUMMARY OF CAREER HIGHLIGHTS * Operational responsibility for 16 sub-acute psychiatric beds serving residents with severe and persistent mental illness and other complex co-morbidities. * Overall responsibility for 5 acute medical detox beds and 8 inpatient rehabili tation beds. * Successfully reviewed by Washington State Department of Health in 2005/2007 & JCAHO in 2006. * Successfully maintained staffing and operations during period of hospital clos ure. * Maintained patient satisfaction scores (90+% highly satisfied with services) t hroughout period of significant change. * Increased and maintained average census of 80+% following extended period at 5 0+% census in 100-bed facility. * Engaged up to a 100 disenfranchised male residents in a therapeutic residentia l treatment setting without significant negative incident. * Successfully initiated volunteer medical staff program including physicians an d pharmacy students serving indigent men in long-term therapeutic care setting. PROFESSIONAL EXPERIENCE Puyallup Tribal Treatment Center, Tacoma WA 3/2010 - 9/2010 A Division of Puyallup Tribal Health Authority Program Manager, Outpatient Chemical Dependency Treatment Facility * Responsible for delivery of outpatient counseling services to Native American clients needing assessment and ongoing support to address the continuum of recov ery needs. * Facilitated staff hires and stabilized departmental staffing requirements in k eeping with Native Preference hiring policy. * Reduced barriers to treatment with changes to intake paperwork processes for c lients pursuing services. * Provided regularly scheduled clinical supervision to counseling staff deliveri ng client services. * Participated in fiscal year budgeting process for department. * Initiated process of establishing collaborative relationships between mental h ealth and chemical dependency departments. * Carried adjusted caseload in relation to administrative responsibilities.
Telecare Recovery Center, Roseburg OR 2008 - 2009
Administrator, Sub-Acute Psychiatric Residential Unit * Responsible for specialty unit with 34 Full/Part-Time & On-Call Employees with a total annual budget of $2 M. * Transitioned facility from start-up status to operations status. * Developed and maintained partnerships with community healthcare providers in s erving a complex and challenging population. * Provided moral support to program staff in responding to multiple internal and external pressures while maintaining a caring compassionate delivery system to residents. * Established census goals within expected time frames for newly started program . Group Health Eastside Hospital, Redmond WA 2005 - 2008 Inpatient Hospital Manager, Detox & Residential Unit * Responsible for specialty unit with 30 Full/Part-Time & On-Call Employees ~ To tal annual budget of $2 M. * Insured full compliance with requirements of all hospital regulatory agencies to maintain highest standard of patient care. * Met flex-adjusted budget at 95% of budget in 2007 to meet highest performance score. * Met inpatient utilization targets in 2007 at 92% or less of target achieving h ighest performance score. * Partnered with Emergency Department to facilitate patient?s expeditious admiss ion to DRU following medical acceptance. * Actively modeled caring, promotion of continuous improvement and collaboration with other providers to champion excellent customer care. * Effectively and successfully collaborated with Nursing Supervisor to engage st aff in remaining with Group Health through hospital closure April 2008 despite t he lack of job opportunities for many staff. * Successfully dealt with complex interpersonal conflicts among staff involving allegations of contributing to a hostile work environment. Schick Shadel Hospital, Seattle WA 2004 - 2005 Behavioral Healthcare Specialist, CDP & LMHC, Detox & Inpatient Rehabilitation * Responsible for delivery of both inpatient and outpatient counseling support t o patients engaged in hospital care setting. * Established policies and procedures to support the outpatient service needs of former hospital patients seeing to engage in long-term disease management activ ities. * Re-developed interview questions utilized during conscious sedation procedure using ASAM criteria. * Facilitated start-up on research project to determine long-term efficacy of tr eatment interventions.
Salvation Army Adult Rehabilitation Center, Seattle WA 1999 - 2002
Director of Rehabilitation Services, 100 Bed Long-Term Therapeutic Residential C are Setting * Responsible for personnel management of 6 FTE and cadre of volunteers includin g professionals and student interns providing healthcare services and educationa l activities to resident population within an annual operating budget of $.5 M. * Developed marketing strategies to community that increased visibility and refe rral rates to service growing overall program census during tenure. * Provided stabilization of resident population through creative interventional strategies that resulted in a growing percentage of program completers during te nure. * Communicated growing expressions of hope within programmatic framework for a s table life in the absence of active addictions and management of other life prob lems. * Collaborated extensively with external systems and providers to the benefit of program beneficiaries seeking to establish a healthy lifestyle. EDUCATION M.P.H., Master Public Health, University of Washington - 1998 (Emphasis in Health Education) B.A., Social Sciences, Seattle University - 1984 (Emphasis in Addictions & Related Disease Etiology) Group Health Cooperative Core Management Series - 2006 (Managing Self; Managing Others; Managing Teams; Managing Resources; Managing in Human Systems) Master Addiction Counselor - Credential under NADAAC (MAC) Chemical Dependency Professional - Credential in WA (CDP) Licensed Mental Health Counselor - Credential in WA (LMHC)