LAURA D.

MORROW, RN
8409 Squad Drive n n n (614) 309-8549
Galloway, Ohio 49119 lmff2bb8@westpost.net

CASE MANAGER : STAFF NURSE

OFFER SOLID EXPERIENCE MANAGING HIGH-VOLUME CASELOADS WITH OPTIMAL QUALITY OF CA
RE
Two-Time OhioHealth Prism Award Winner | Achieved Lowest Length-of-Stay | Ef
fective Trainer & Mentor
Proven record of success managing cases throughout the continuum of care, determ
ining appropriate statusa"inpatient, observation, or outpatienta"and ensuring co
mpliance with protocols, clinical care orders, and insurance provisions. Cultiva
te collaborative relationships with internal and external process stakeholders i
ncluding patients, clinicians, insurance representatives, and referral partners
providing extended care post-discharge. Possess undergraduate degree in nursing.
EXPERIENCED INa
a- Protocol Development
a- Utilization Review
a- Patient Education
a- Direct Care a- Rounding & Transcribing
a- Orthopedic Radiograph Interpretation
a- Staff Training a- Relationship Management
a- Insurance Coordination
a- Peer-to-Peer Reviews
a- Paperless Charting
EXPERIENCE & CONTRIBUTIONS
OhioHealth a" Columbus, Ohio 1992-2001 & 2004-2010
Case Manager, Doctoras West Hospital (2005-2010)
Floor Nurse & Case Manager, Grant Medical Center (2004-2005)
Managed a caseload averaging 15-25 patientsa"with up to 40 patients on high-volu
me daysa"ensuring best practices-based care by following patients from the time
of admission through discharge. Conducted utilization reviews on a daily basis,
maximizing reimbursement by ensuring patientsa length of stay and related servic
es aligned with their benefits. Maintained open communications with insurance co
mpanies to gain authorization for lengths of stay. Reviewed patientsa status and
verified the accuracy of records at all times in OhioHealthas paperless medical
records system.
a- Made recommendations for continuous improvement and protocol development, ide
ntifying recordkeeping inaccuracies and noncompliant procedures, and alerting ph
ysicians and staff nurses to key concerns.
a- Immediately recognized when patients no longer met criteria for services, exp
editing discharge planning within allowed length of stay to ensure optimal patie
nt care and reimbursement.
a- Facilitated peer-to-peer reviews to gain authorization for previously denied
services, working with physicians and insurance representatives to relay patient
facts and the medical necessity of service requests.
a- Served as a ago-toa resource for all staff, gaining a reputation as a subject
matter expert (SME) in the case management arena; built exceptional working rel
ationships with peers, quickly gaining their trust and respect.
a- Achieved the lowest length-of-stay in Doctoras Hospitala"below the national a
veragea"by effectively managing patient cases, swiftly identifying and changing
patient status, and facilitating proactive internal communications.
Case Manager, Grant Medical Center, Ohio Orthopedic Institute (1996-2001)
Coordinated information management and patient education from admission to disch
arge, collaborating with multidisciplinary teams to facilitate appropriate and b
est-in-class patient care. Performed utilization reviews for orthopedic and EENT
patients, working with payors to secure approvals and ensure patient length of
stay fell within benefit criteria.
a- Deployed care plans according to physician orders and established protocol, o
rdered transcription, and facilitated daily communications with all members of t
he patient care team to fuel case management activities.
a- Ensured complete regulatory compliance with hospital policies, procedures, an
d protocols, interacting with key hospital personnel to isolate opportunities fo
r improved awareness and training.
a- Participated in Grant Orthopedic Day by teaching and demonstrating best pract
ices in dressing changes for total knee arthroplasty.
LAURA D. MORROW
(614) 309-8549 lmff2bb8@westpost.net
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EXPERIENCE & CONTRIBUTIONS
aContinueda
Charge & Staff RN, Grant Medical Center (1992-1996)
Oversaw the delivery of care throughout the Orthopedic Unit while also serving a
s a staff RN in the recovery room on a contingent basis. Managed any staff or pa
tient-related issues that arose, ensuring best practices-based care throughout t
he unit. Coordinated protocol and processes throughout the continuum of care fro
m admission through discharge.
a- Won an OhioHealth Prism Award for providing exceptional support to the unit,
demonstrating an unyielding desire to go above and beyond to positively impact p
atient care and staff relations.
Mount Carmel New Albany Surgical Hospital a" New Albany, Ohio 2004
Case Manager
Served as one of the original team members charged with preparing the staff for
the launch of this 42-bed community-based surgery center. Developed and facilita
ted in-depth training programs to ensure team members were equipped with the kno
wledge of best practices to support Orthopedic, Neurology, and Physical Medicine
professionals and patients. Contacted home health agencies, rehabilitation and
extended care facilities, and DME suppliers to coordinate resources for patients
.
a- Trained staff on all post-operative protocol, expectations and information ne
eded for rounds, communication with internal and external process stakeholders,
and documentation related to discharge paperwork.
a- Collaborated with multidisciplinary teams and insurance providers from admiss
ion to discharge, determining length of stay, performing utilization reviews, an
d establishing home health and extended care services.
Joint Implant Surgeons a" Columbus, Ohio 2000-2003
Nurse Clinician
Provided clinical support to local and satellite locations, seeing at least 100
patients each day in this high-volume private practice. Performed telephone and
in-office triage for joint replacement orthopedic patients. Managed workflow thr
oughout team of MAs, PAs, and RNs, ensuring maximum productivity, efficiency, an
d quality patient care. Review and report test and lab results.
a- Provided diligent clinical and administrative support, interfacing with the e
lectronic medical records system to update all patient files and ensure accurate
, on-demand information to members of the clinical team.
EDUCATION & LICENSURE
Columbus State Community College a" Columbus, Ohio (1992)
Associate of Science in Nursing (ASN)
Registered Nurse a" Ohio
CPR Certification
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