Angie Van Deven

508 Rancho Lane, Florissant, Missouri 63031 a- (314) 830-9222 a- av1

069704@westpost.net
Sales Manager
Service / General Business / Education
Provide focus on client needs, profit driven negotiation skills, interpersonal a
nd client relations building abilities which result in consistent revenue increa
ses and customer base. Well versed in applying new processes, cultivating long-t
erm business partnerships, and ensuring high customer retention success as an in
terface within the public service realm. Promote bottom-line profitability and v
iability by monitoring and ensuring performance aligns with overall organization
al goals.
Core Qualifications
* Escalation/Objection Solution * Vendor/Client Relations * Strategic
Planning
* Contract Negotiations * Financial Administration * Solution Sales
* Resource Allocation * Project Management * Customer Service
Professional Experience
Avis Rent-A-Car, St. Louis, Missouri May 2008 a" Present
Sales Manager
Govern all sales operations and continuously offer feedback in order to maximize
five star customer service standards. Consistently resolve a myriad of customer
service issues through active listening and responding appropriately as well as
motivating staff members through positive reinforcement and coaching exercises.
Accomplishments:
* Improved customer service standards 40% through consistent monitoring of sal
es agentsa performance, coaching, motivation and providing patron feedback.
* Supervised a rental sales staff of 20 to become the top sales station in the
Central United States Region.
* Augmented up-sales revenue $100,000 per fiscal year via implementation of as
sumptive selling techniques across all areas.
* Raised incremental sales performance by 23% via incorporation of new dialogu
es and monitoring success.
* Enhanced location standings nationwide from the bottom 10 sales locations in
the country to number four in the United Sates.
* Key participant in identifying areas of opportunities within the locations m
onthly profit and loss statements for incremental sales growth.
Pattonville School District, Maryland Heights, Missouri May 2003 a" May 2008
Classroom Teacher
Combined expertise in focused curriculum development assistance and lesson plans
to promote advancement in learning skills and education. Restructured daily les
son plans, curriculum, classroom instructional materials, tests, teaching techni
ques to support erudition in accordance with government and institutional regula
tions. Demonstrated necessary skills to improve student competency, provide alt
ernative means of teaching and cultivate honest and meaningful relationships to
promote success.
Accomplishments:
* Incorporated technology to enhance the learning experience for 20 students w
ith each lesson.
* Successfully sent all students to the next grade level with confidence.
* Increased each childas reading abilities by use of a nationwide assessment p
rogram called DRA.
Avis Rent-A-Car, St. Louis, Missouri November 1999 a" May 2003
Shift Manager
Resolved customer complaints in a timely and fair manner and reviewed profit and
loss statements in order to identify areas of improvement amid operations. Prov
ided positive reinforcement and open communication with staff to maintain a prof
essional and fun place to work.
Accomplishments:
* Oversaw performance metrics of more than 200 employees within a union enviro
nment.
* Generated $75,000 quarterly in additional profit via integration of a custom
er loyalty program which is still in place today.
* Maximized fleet size from 3,000 cars to 3,700 cars through application of a
customer loyalty program spanning 1.5 years.
* Amplified quality assurance from 93% to 98% compliance over a two year perio
d.
* Expanded overall profitability by 14% across three years.
Alamo Rent-A-Car, Tampa, FL May 1996 a" May 1999
Account Manager
Created new promotional events, conducted networking and attended various functi
ons to promote attainment of new accounts amid the insurance replacement divisio
n.
Accomplishments:
* Led the Southwest Region of Florida sales division in acquiring and maintain
ing more than 50 accounts.
* Optimized rental volume by 12% annually by attaining new accounts.
* Surpassed sales goals 10% each year and drove a profitability increase by $4
0,000 district wide on a quarterly basis.
Education & Certifications
Bachelor of Science in Elementary Education, Western Michigan University, Kalama
zoo, Michigan
Certified Teacher, State of Missouri/State of Michigan