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(Adapted from various instruments including the c

  

 
 
developed by Cal W. Downs and Michael D. Hazen)1

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xffective communication is the backbone of any successful organization. How well and how
much we communicate within the company will influence the satisfaction each of us experience
with our jobs and it will ultimately help determine how effective and productive we are at work.
Through this survey we aim to determine just how satisfied you are with the communication
practices in (COMPANY), and this will then help us to improve the way in which we communicate
as a company.

We appreciate you taking the time to complete the questionnaire. Hopefully, you should be able
to complete it in 10-15 minutes.Be assured that your answers will be treated with

 (no details of individual responses will be shared with management or any other
parties), so please be as truthful as possible. Also keep in mind that this is not a test ʹ your
honest opinion is the ͚right͛ answer we need.

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 communsurvey@gmail.com


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Name (optional): ___________________________________________________

Gender: _____ (M/F) Age: __________
xducation (highest qualification): High School ______________________
College ______________________
University ______________________
Period Working at (COMPANY): ___________ (years/months)
Section A:cJcJ J cJ

1.V Please read each statement or question carefully and indicate your personal level of satisfaction
with each item:

1 = Very satisfied

2 = Mostly satisfied

 3 = Indifferent
4= Mostly unsatisfied
 5 = Never satisfied

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1.V I receive sufficient information about the requirements of my work.

2.V Information which I need to do my work reaches me in time.
3.V I am satisfied with the communication channels (e.g. email, notes, websites, phone calls, etc)
which are used to provide me with information about my work.
4.V There is always someone to approach when I encounter difficult problems in my work.
5.V I am satisfied with the support I receive when I encounter problems in my work.
6.V I am satisfied with the feedback I receive about the progress I am making with my work.
7.V The feedback I receive helps me to improve the way I do my work.
8.V I am satisfied that my work efforts are recognised.

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V

1.V My superior is approachable and personally available when needed.

2.V My superior listens and pays attention to me.
3.V I am satisfied that my superior is open to my ideas.
4.V I am satisfied that my superior understands the problems faced by staff.
5.V My superior offers guidance for solving work-related problems.
6.V My superiors respond quickly to questions and concerns.
7.V I am satisfied that my superior trusts me.
8.V I am satisfied with the manner in which my superior communicates with me.
.V I am satisfied with the amount of supervision I receive.
10.VI trust my superior and can share personal matters with him/her.

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1.V I can give a brief explanation of (COMPANY) vision and goals.

2.V I receive sufficient information about (COMPANY) policies and procedures.
3.V I͛m kept informed about changes in (COMPANY).
4.V I am satisfied with the availability and quality of information about employee benefits and pay.
5.V Information about profits and/or financial standings is available to me.
6.V Information about achievements and/ or failures is shared with employees.

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1.V I am satisfied that our meetings are well organized.

2.V I am satisfied that written instructions and reports are clear and to the point.
3.V I am satisfied that informal communication in (COMPANY) is active and accurate.
4.V Communication with other employees on my level (co-workers) is accurate and free flowing.
5.V xxtent to which the grapevine (informal communication channel) is active in (COMPANY).
6.V I am satisfied with the amount or volume of communication in (COMPANY).
7.V I am satisfied with the quality of communication in (COMPANY).
8.V I am satisfied with the extent to which (COMPANY) communications are interesting and helpful.
.V I am satisfied with the extent to which (COMPANY) communication motivates me to meet its
goals.
10.V I am satisfied with the extent to which communication in (COMPANY) makes me identify with
the company and feel that I͛m a vital part of the company.
11.V How satisfied are you with positive personal news within the (Company) family?
12.V I am satisfied that communication practices in (COMPANY)are adaptable to emergencies.
13.V I feel that conflicts are handled appropriately through proper communication channels.
Section B:cJcJc  c!

1.V Which communication channels are used in (COMPANY):

‰     


    
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2.V Which communication channels are used most often (1 = most used, 8 = least used).
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3.V âist the communication channels in order of your personal preference (1 = most preferred, 12 =
least preferred).
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4.V I am satisfied that I͛ve been sufficiently trained to make best use of the communication
channels available at (COMPANY).
5.V I am satisfied with the quality and maintenance of (COMPANY) communication channels.

Section C: "" J

1.V What would you like to change to improve the communication associated with your job at
(COMPANY):

2.V What other suggestions do you have that would help improve communication at (COMPANY):
Section D:ù# J cJ

1.V How satisfied are you currently with your job? (Please indicate with an ͞X͟)

1.V Very satisfied

2.V Mostly satisfied
3.V Indifferent
4.V Mostlydissatisfied
5.V Very dissatisfied

2.V In the past 6 months, what has happened to your level of satisfaction? (indicate with an ͞X͟)

1.V Stayed the same

2.V Gone up
3.V Gone down

Section x:!$cJ J!(Please indicate with an ͞X͟)

1.V How would you currently rate your productivity in your job?

1.V Very high

2.V Fairly high
3.V Average
4.V Fairly low
5.V Very low

2.V In the last 6 months, what has happened to your productivity?

1.V Stayed the same
2.V Gone up
3.V Gone down

 
 


1
Goodboy, A. K., Martin, M. M. & Bolkan, S. (200). The development and validation of the student
communication satisfaction scale. c

  ,  (3), 372-36.
Downs, C. W., & Hazen, M. D. (177). A factor analytic study of communication satisfaction.  
  


c

 ,  (3), 63-73.