MICHAEL J.

SCHREIBER
10424 Heather Lane a" Dallas, TX 75229 a"E-mail: mse26406@westpost.net a" Mobile
: (469) 438-8712

OPERATIONS PROFESSIONAL
Proactive, performance-driven professional with 13+ yearsa progressive expertise
in leadership and problem-solving for multi-unit retail and financial services
operations. Keen understanding of business priorities. Genuine team player commi
tted to managing operations and projects flawlessly while contributing to revenu
e-producing activities. Cross-functional communicator easily interfaces with hig
h-profile staff, vendors, and customers. Strong strategic and tactical planning,
organization, and general management qualifications.
Demonstrated Core Competencies
Project Management a- Strategic Planning a- Process Improvement
Start Ups/Turnarounds a- Team Leadership/Motivation a- Change Management a- Inve
ntory Management
Policy Development a- Expense Control a- Cost Reduction a- Scheduling
Ops Management a- Budgeting a- Financial Analysis
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
CASH AMERICA INTERNATIONAL, Fort Worth, TX 2005a"August 2010
Cash America International, Inc. (NYSE: CSH) is a Fort Worth, Texas, retailer th
at operates more than 450 pawn shops in the United States. The company also prov
ides check-cashing services and short-term unsecured loans. Sales exceeded $1B o
ver the last two years.
Operations Manager
Selected to administer several aspects of daily operations in support of 8 marke
t managers in Texas and California and 94 locations in Los Angeles, Dallas/Fort
Worth, Houston, San Antonio, and Austin. Held fully accountable for financial pe
rformance. Worked closely with FP&A group and senior management, covering prior
monthas results. Actively participated in quarterly meetings designed to enhance
relationships between company divisions and to advance future plans. Traveled f
requently to each location, spending quality time mentoring direct reports, and
developing skills of each market manager to ensure operational effectiveness. Im
plemented continuous process improvement procedures to maximize profitability wh
ile ensuring appropriate use of resources.
* Reversed and restored California operation to profitable status, driving an in
crease in market share and penetration without spending advertising dollars. Reb
randed California locations, incorporating acquired shops into the company, whil
e demonstrating a commitment to remain competitive to employees and the communit
y.
* Demonstrated exceptional leadership skills adapting and remaining flexible dur
ing 4 major reorganization events, rebuilding and refocusing efforts and team on
the basics, differentiating brand from competitors by building strong, sustaina
ble relationships throughout the community, and with local businesses and custom
ers.
* Successfully decreased division allocated advertising costs 65% by revamping a
nd refining local store marketing program, creating a comprehensive plan, includ
ing job descriptions, developing tracking methods to measure outcome, positionin
g program to be adopted and implemented across all brands and still in use today
.
* Conceived, created, and rolled out a standardized monthly-budget-forecast trac
king chart, breaking down data into quantifiable goals, measuring the direct suc
cess of each location on a daily basis, and relating direct impact of customer s
ervice and local store marketing to daily figures.
* Achieved net revenue increase of 4.1% for the year through August, increasing
cash income 21% during the same period by planning, standardizing, marketing, tr
acking, driving for results, and obtaining a total commitment of excellence from
all team members.
THE VITAMIN SHOPPE, North Bergen, NJ 2004a"2005
The Vitamin Shoppe is a retailer of nutritional supplements with over 400 locati
ons in 37 states.
Store Manager
Acknowledged as the driving force behind the success of the Vitamin Shoppe in No
rth Bergen, New Jersey. Coached, mentored, and directed 7 employees, including 2
assistant managers. Profitably exceeded sales goal for location by 35% during t
he year.
MICHAEL J. SCHREIBER Page Two
Store Manager (Continued)
* Leveraged well-rounded management skills, connecting on a direct-level with a
new generation of hourly employees; attracting, recruiting, hiring, and training
the right mix of people to assist customers.
* Leveraged expertise in proven, time-saving techniques, opening new store in re
cord time, saving thousands of dollars by utilizing knowledge gained while leadi
ng previous retail operations, and creating a blueprint for all new store openin
gs.
* Ensured customer focus by creating and maintaining patron interaction in order
to drive sales.
* Successfully outperformed sales goals, exceeding first-year sales objectives b
y 35%.
VITAMIN WORLD, Ronkonkoma, NY 2003a"2004
Vitamin World is the retail division of Natureas Bounty (NBTY), a major manufact
urer of vitamin and mineral supplements sold via Vitamin World retail stores and
through third-party distribution channels.
District Manager
Monitored and improved profitability of 14 retail stores through efficient opera
tions and visitations to major, regional shopping malls and outlet centers acros
s Dallas and Fort Worth areas. Drove sales through innovative marketing tactics.
Worked closely with store managers to optimize sales by addressing customer fee
dback and operational audits. Assisted with weekly projections and analysis of f
inancial performance.
* Directed and led management team, working and maintaining a high-level of cust
omer satisfaction by facilitating high-quality operations.
* Instituted a strong focus on operational excellence, and consistently recogniz
ed for providing superior service, solid training, and consistent follow-up.
GENERAL NUTRITION CENTERS (GNC), Pittsburgh, PA 1997a"2002
GNC is an American-based commercial enterprise focused on the retail sale of hea
lth and nutrition-related products, including vitamins, supplements, minerals, h
erbs, sports nutrition, diet, energy products and more.
Division Sales Director
Advanced from Regional Sales Director to Division Sales Director, based on demon
strated leadership and exceptional sales performance. Promoted to direct sales e
ffort and overall strategy of 8 Regional Sales Directors covering 4 states and 2
56 locations. Managed all operational responsibilities, including staff supervis
ion and evaluation, establishing and implementing action plans tied to the achie
vement of long-term goals. Group achieved sales of $125M in 2002, exceeding goal
by 10%.
* Employed proactive leadership skills to direct and mentor team, reducing emplo
yee turnover-rate at store-level 56%, improving customer experience through well
-trained, knowledgeable employees, and building trust between the company and it
s customers.
* Drastically decreased inventory losses by creating and communicating a list of
top 10 inventory shrink items, instituting a simplified program for counting id
entified items on a daily basis.
* Actively participated in a major reengineering plan, supporting franchise loca
tions across the territory while drastic employee reductions were made in consul
tant staffing in 2001.
EDUCATION & TRAINING

HIGHLIGHTS OF CONTINUING PROFESSIONAL TRAINING:

* Multi-Unit Workshop Seminar, Friedman Group
* Power-Talk Workshop, Bergerac Group
* Essentials of Communication, Rockhurst University Continuing Education Center
COMPUTER SKILLS
Expert in Microsoft Word, PowerPoint, Excel, Outlook, Outlook Express, Windows M
ail, Blackberry and HTC PDAs