1970 New Rodgers Rd.

, M-23 a- Levittown, PA 19056 a- 215-908-4551 a- iw1091eac@w

estpost.net
Irina Wiles
Objective
To obtain an open job position utilizing my knowledge and experience in common c
omputer operating systems, networking, various hardware and software, color mana
gement, marketing, field training, customer support, quality assurance and sales
support.
Summary
a Creative, highly skilled bilingual professional, well-known industry wide, wit
h expertise in multiple areas within the printing industry with emphasis on colo
r management hardware & software.
a Solid background in pre and post-sale support; product demonstration; software
& hardware training, marketing, QA, analysis, design, development and implement
ation. Deadline-oriented, adaptable and a self-motivated team player.
a Expertise in developing and managing long-term relationships through excellent
customer service, follow through and attention to client needs.
a Effective working in a variety of corporate cultures; creative problem solver
with acan doa attitude.
a Directly involved in all stages of software development lifecycle, including,
but not limited to, requirements, specifications, beta testing, localization, do
cumentation, release and post-release maintenance.
a Strong multi-tasking skills with the ability to successfully complete projects
on time and within budget. Highly innovative and driven to learn new products
and fields.
Areas of Expertise
a Deep knowledge of wide-format inkjet printing trends and technologies, includi
ng water-based, solvent-based, UV-curing and digital textile printing systems.
a Software Experience: Windows 7, XP, Vista; Mac OS x; Linux (Kubuntu); Microsof
t Office applications; Adobe Photoshop; Illustrator; PageMaker; Acrobat; X-Rite
Profile Maker; i1Match; Monaco Profiler; different RIP software packages .
a Hardware Experience: HP; Dell; Compaq; Mac; Canon, HP Design Jet, Roland, Epso
n, Mimaki, Seiko, Mutoh, Xerox, Gerber Plotter/Printers/Hybrids; X-Rite Color Me
asurement Devices.
Professional Experience
January 1, 2009 a" Present Wiles Consulting Levittown, PA
Applications Specialist / Sales Support / Technical Training
a Installation support and training on various design and large-format printing
software.
a Networking Support for Windows, Linux and Mac operating systems.
a Color management support.
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January, 2000 a" January 1, 2009 SA International Philadelphia, PA
Applications Specialist / Sales Support / Technical Training
a Acted as liaison between sales, business development and engineering departmen
ts on all software and color management projects relating to the Wide Format Pri
nting and Sign industry.
a Had extensive experience in sales support worldwide by providing product demon
stration, field training and building strong client network.
a Participated in a wide variety of complex cross-departmental systems projects
and initiatives; was directly involved in all stages of software development lif
e cycle.
a Visited most major printer manufacturers around the world to learn different p
rinting technologies and driver capabilities in order to develop proper printer
support within RIP software. Travelled to such places as: China, Japan, Australi
a, India, Thailand, Singapore, Indonesia, Philippines, and most European countri
es.
a Worked directly with users to gather their specific product requirements to an
alyzed, validate and assisted the product development team to implement said req
uirements.
a Participated in extensive field instruction of RIP software, local networks an
d color management with associated hardware and software capabilities at compani
es like Canon, Xerox, Epson, HP, Roland, Mutoh, etc.
a Provided worldwide technical training and product demonstration for manufactur
ers and distributors, with continued support via WebEx.
a Operated a wide variety of printing/cutting devices and color measurement equi
pment.
a Researched and compared the compatibility of software relative to partnersa ma
nufacturing standards.
a Communicated top features to marketing department, and reviewed collateral pro
duced.
a Maintained beta test program to obtain dealers feedback, and convey issues to
engineering department.
a Troubleshot and corrected any end-user software-related issues.
a Attended most industry-related Trade Shows worldwide; participated in internat
ional dealer events for such companies as Canon, HP and DGI; acted as company re
presentative in partnersa booths at major exhibitions worldwide.
________________________________________________________________________________
__________
1998 a" 2000 Merit Industries Bensalem, PA
Quality Assurance / Software Specialist
a Participated in the life cycle of software development as a team member of the
Software QA group.
a Performed multi-language QA testing for customers worldwide.
a Handled multiple software deadlines simultaneously.
a Evaluated embedded network systems, barcode software and OCR recognition testi
ng.
a Conducted regression testing prior to final release.
a Provided feedback to development team on ideas for software improvements.
a Tested internet communications using File Transfer Protocol.
a Travelled to customer sites for software support.
________________________________________________________________________________
__________
1996 a" 1998 Vectorgraph Technologies Philadelphia, PA
Quality Assurance / Software Specialist
a Developed sub plans and linked them to the main plan for various tests using Q
A Organizer
a Implemented ODBC connectivity layer and DB test; created test cases for verifi
cation of database transactions.
a Evaluated server resources by executing stress tests from several computers si
multaneously against application and database server over Windows NT network usi
ng TCP/IP protocol.
a Compared user requirements to functional specification to verify coverage of o
rganizational business rules.
a Performed QA testing on intermodal communications between Account, Inventory a
nd Sales Order modules.
Education (Fluent in English/Russian)
1990 a" 1993 Lugansk Computer Education Lugansk, Ukraine
a Computer Operating Systems; Network Infrastructures; Local and Wide Area Netwo
rks.
1984 a" 1988 Lugansk Polytechnic University Lugansk, Ukraine
a Bachelor of Science, Electrical Engineering.