GENE J.

CORINI
4567 N.E. 6th Street - Ocala, FL 34470
(P) 352-624-0477 * (C) 352-547-9888 * (E) gc1099698@westpost.net
MANAGEMENT PROFESSIONAL
Director of Operations * Director of Client Services * Project Management
Senior-level operations executive offering over 20 years' experience, consistent
success delivering revenue and productivity gains and achieving operational goa
ls through the development and execution of strategic plans. Able to identify tr
ends, determine systems improvements, and implement technological change and ski
lled at leading programming support teams in the comprehensive testing and imple
mentation of application systems.
* Skilled communicator; successfully builds teams, fosters team work, and comple
tes projects on time.
* Oversee core business and operational development functions (e.g. P&L, vendor
relations, facilities management, human resources, and quality control).
* Hold end-to-end responsibilities and consistently ensure the on-time delivery
of diverse projects.
* Familiar with project management (PMM) and system development life cycle (SDLC
) methodologies.
* Possess solid experience managing international business relationships.
* Capable of writing RFP and RFI proposals and developing data infrastructures.
* Certified in Total Quality Management (TQM).
* Proficient in classroom instruction / facilitation, report writing and present
ations, and use of MS Project, MS PowerPoint, and MS Excel.
* Serving as a contributing member of the Ocala Economic Development Council.

EMPLOYMENT NARRATIVE
National Background Data, LLC 2005 - Present
DIRECTOR OF OPERATIONS / DIRECTOR OF CLIENT SERVICES
Hold full charge responsibility for operations management of a $6M criminal back
ground screening company that is a subsidiary of a Fortune 500 company. Highligh
ts include -
* Led transition from five-building operation to a single centralized location;
skillfully coordinated leases, vendor relations, and architectural / moving requ
irements for relocation of 40 employees.
* Oversaw the installation of security, network, telephony, and data infrastruct
ure requirements; successfully completed project with zero service disruptions t
o 450 customers.
* Maintained operational requirements for four customer service divisions (Ocala
and Longwood, FL; Rockville, MD; and Denver, CO); proficiently managed activiti
es of customer service representatives charged with the support of East and West
coast client requirements 10 hours a day, 7 days a week.
* Introduced formalized documentation and established system outage procedures t
o ensure 100% system and customer service reliability; adeptly provided cross tr
aining to customer service personnel to support seamless operations.
* Compiled management and sales reports using information from four Automated Ca
ll Distribution (ACD) centers; personally created monthly management reports fro
m system queries utilizing MS Excel pivot tables.
GENE J. CORINI PAGE 2
EMPLOYMENT NARRATIVE CONTINUED...
CSX 2004 - 2005
IT CONTRACTOR (Short-term Assignment)
Selected from qualified pool of candidates to manage team of programmers and dev
elopers and ensure delivery of three simultaneous development projects. Highligh
ts included -
* Assumed immediate management responsibility after unexpected 10-month leave-of
-absence of team's permanent manager; effectively managed individual skills of t
eam members and supported diverse projects.
Sea Star Line - Jacksonville, FL 1999 - 2004
DIRECTOR OF SYSTEM IMPLEMENTATION
Recruited to support a Senior Director and carry out the implementation of a new
enterprise software application. Within 6 months earned promotion based upon st
rong work ethic, solid communication skills, and ability to deliver projects on-
time. Successfully gained the respect of Department Directors and overcame objec
tives to the value of a new enterprise system. Highlights included -
* Developed and executed project plan focused on integrating Operations, Client
Services, Accounting, and Sales as one cohesive team.
* Deployed use of MS Project to track progress; monitored, maintained, configure
d and effectively utilized the enterprise system for a $250M transportation comp
any.
* Activated enterprise systems 4-weeks prior to "go-live" date; system was simul
taneously activated in four geographic locations (Jacksonville and Miami, FL; Pu
erto Rico; and Houston, TX).
* Identified emerging technologies and developed solutions to various problems a
nd unrecognized business issue; successfully introduced the development and writ
ing of functional design specifications and documented process-flows for in-hous
e applications and the selection of 3rd party vendor software applications.
* Gained experience in the use and implementation of SDLC methodologies; experie
nced in the interactions between the application and support requirements within
a technology department.
Additional Experience
Senior Project Manager - Marketing & Communications (Paul W. Davis Systems) * Di
rector of Administration & Communications (Naval Station, Jacksonville, FL) * Op
erations Manager (Portugal) * Senior Instructor - Management Department (US Nava
l Academy, Annapolis, MD)

EDUCATION
MASTERS of INFORMATION SYSTEMS
University of Phoenix - Jacksonville, FL
CERTIFIED ONLINE & CLASSROOM INSTRUCTOR
University of Phoenix
MBA - MANAGEMENT
Johns Hopkins University - Baltimore, MD
BACHELOR OF SCIENCE
Villanova University - Villanova, PA