RESUME

Hayes Rochat
7837 Keswick Rd.
Powell, TN 37849-4231
{865} 919-1772
hr10bf5a0@westpost.net
OBJECTIVE
To secure a position utilizing my customer service and office administration ski
lls, including contract negotiation, preparation and administration
EDUCATION
Bachelor of Arts, History (High Honors)
The University of Tennessee, Knoxville
West High School - Knoxville, TN
WORK EXPERIENCE
Clayton Homes - Maryville, TN
(October 1993 to June 2010)
Assistant Manager - Retail Property Department
-Performed all aspects of property management, including the simultaneous acquis
ition and leasing of land for multiple store locations;
-Served as coordinator for the company's retail, legal and accounting functions
needed to bring transactions to closure in a timely fashion;
-Attention to detail and willingness to apply extensive background in problem so
lving was essential, resulting in successful transactions that enabled stores to
generate sufficient revenue and sustain profitability;
-Am very proficient at contract negotiation, preparation and administration, abl
e to prioritize tasks to ensure company needs and goals were always achieved;
-Comprehensive reviews of contracts with differing requirements and procedures r
esulted in numerous contract modifications and revisions, saving the company tho
usands of dollars; moreover, participation in tax abatement negotiations and the
securing of other concessions reduced the company's tax burden and saved additi
onal monies;
-Anticipating lease renewal and expiration dates required constant follow-up and
meticulous organizational skills, to be able to assist and advise management of
pending lease issues in a judicious manner;
-Over many years, created trusting relationships with hundreds of store managers
, landlords and businesses that provided services to the company;
-Required continuous interaction and communication with both company presidents
and store managers to gain high levels of cooperation and store success;
-For six months prior to downsizing event at company, worked in Land Inventory D
epartment, responsible for tracking and record keeping of company acquired land
that was offered to customers during the home buying process;
-Provided additional administrative support to other departments on an as-needed
basis;
Career Systems Development Corporation
Knoxville Job Corps Center
(February 1988 to October 1993)
Work Experience Program/Placement Manager
-Encouraged and assisted graduating students in enhancing their employability by
participating in unpaid internships with area businesses and government agencie
s;
-Position demanded maintaining excellent communications with a diverse client ba
se and said businesses and agencies, especially during periods of negative publi
city about the Job Corps Center and/or its students;
Recruiter
-Actively recruited former students who met Department of Labor guidelines for e
nrollment into the federal Job Corps training program to optimize employment suc
cess;
-Worked extensively with area high schools and government agencies to locate pro
spective students, giving group presentations to increase enrollment;
Human Resources Assistant
-Processed and maintained all employment records and files;
-Ensured compliance with all federal and state employment laws and regulations;
-Completed new hire reporting and conducted new employee orientations;
-Assisted in staffing and promoting staff development to maintain an effective w
orkforce and increase job satisfaction;
SKILL SET
Proficient with Microsoft Office; have excellent keyboarding and data entry skil
ls, along with a strong customer service background;
Attention to Detail: continually evaluate requisite documentation as it relates
to work products, contract administration or document processing;
Interpersonal Skills: at ease in all settings, able to effectively communicate i
n a clear and concise manner in both writing and open discussion; can tactfully
and diplomatically communicate with field management, vendors or associates duri
ng any type of negotiation, transaction or customer service-related issue;
Self Motivated/Willingness to Learn: can work with little or no supervision; can
grasp new requirements and translate into concerted effort to reach established
goals;