SUMMARY

As a calm, friendly and well-spoken office professional, I can skillfully deal w

ith co-workers/clients/vendors/
patients, face-to-face or over the phone. I have over 10 years of experience p
erforming general office duties as described below. In addition, I am detail-or
iented, highly motivated, and willing to learn new skills.
SKILLS/EXPERIENCE
Administrative Office
Office correspondence
Completing forms/spreadsheets
Posting data/receipts
Fax/Copier/Filing
Multi Line phone
Receptionist
Computer literate
Microsoft Word
Microsoft Excel
Microsoft Outlook/email
Internet
SAP
Other custom software
Customer Service
Logistics and Planning
Incoming/Outgoing Calls
Problem Solving
Sales Follow Up
Order Tracking.
High Volume Call Center
WORK EXPERIENCE:
Title: Call Center and Administrative Office Clerk - Temporary Positions
March 2009-Present
I am currently working temporary assignments while searching for full time perma
nent employment
Call Center and Administrative office tasks
High Volume Call Center
Answering phones
Customer service
Computer entry
Filing, faxing, and copying
Title: Administrative Office Clerk a" Temporary Position
September 2008-March 2009
Employer: American Gear and Supply
Administrative office tasks
Entered quotes and job orders
Customer service
Vendor communications
Used Microsoft Word and Excel

Title: Administrative Office Clerk - Temporary Position

July 2007-September 2008
Employer: Emmaus Group
Administrative office tasks
Receptionist duties
Computer entry
 Filing, faxing, and copying
Title: Welcome Center Attendant
October 2006-July 2007
Employer: M.D. Anderson Cancer Center a"
Welcome Center duties
Answered incoming calls from patients, providers and medical staff
Dispatched calls based on policy
Handled code calls, after hours calls, etc.
Title: Various Temporary Positions
December 2005 to October 2006
Worked temporary assignments while searching for full time permanent employment
Administrative office tasks
Answering phones
Customer service
Computer entry
Filing, faxing, and copying
Title a" Facilities Maintenance/Logistics and Support Representative/Client Serv
ices-Shell Oil
December 2003 a" December 2005
Employer: Pitney Bowes.
Facilities logistics and maintenance
Logistics and Planning
Processed of office moves
Handled work orders
Arranged for telephone, electrical and network installations
Entered all facilities information and tracking into SAP.
Title: Customer Service/Call Center Representative a" Electrical Utility
January 2002-December 2003
Employer: Reliant Electric/Houston Community Call Center
Call Center tasks
High volume call center
Assisted with new orders and helped resolve service/installation and billing pr
oblems
Logged the calls into a trouble tracking system, using SAP
EDUCATION:
1994-1997 Attended Gary Job Corps, San Marcos, Texas, specializing in Business O
ffice Services
1997 Received GED
I am a US citizen, fluent in English, and I have reliable transportation. Livin
g close to the Beltway and highway 288, I can easily commute to most Houston loc
ations (south of I-10; inside the Beltway). I am willing to take drug testing i
f required.
Positive and informative references are available upon request.