Qualifications

Healthcare professional with 25 years of experience in hospitals and physician p

ractices who has held a series of progressively responsible management positions
. 15 years of electronic health record implementation and support experience.
Strong set of core management skills that have been successfully applied to a va
riety of healthcare positions over 20+ years. Lead numerous projects and posses
s excellent project management skills. Extremely analytical with superior probl
em solving and organizational skills. Possess a team leadership management styl
e which has resulted in effective operational change in response to organization
al change. Strong ability to interact with diverse groups of people. Experien
ce with leading presentations to small and large groups.
Employment Profile
Administrator July 2010 - present
Hamilton Physicians Group
Capital Health System
Hamilton, NJ
Position Summary:
Direct, manage and coordinate the overall operations of a hospital owned primary
care practice consisting of 3 lines of business; routine appointments, walk-in
appointments and hospitalist service. The staff consists of 16 physicians and 40
+ employees. Responsible for policy and procedure development, process improvem
ent and general oversight of daily operations including 2 weekday shifts and wee
kend evening shifts.
Significant Accomplishments:
Participated on the electronic health record development core committee.
Modification of physician schedules to improve accessibility to patients.
Evaluation of operational processes to identify areas for improvement.
Modification of the telephone auto attendant system to improve call distributio
n and patient access.
Administrator May 2009 October 2009
Delaware Valley Urology, LLC
Marlton, NJ
Position Summary:
Direct, manage and coordinate the overall operations of two urology offices and
3 satellite offices including electronic health record workflow evaluation and p
rocess revision to optimize physician and office efficiency. The offices of res
ponsibility included 10 physicians and 40+ employees. The entire practice was c
omprised of 15 offices and 30 physicians. Responsibilities included: direct da
y-to-day operations, manage human resources and staffing, ensure proper working
order and troubleshoot problems with the telecommunication and computer systems.
Significant Accomplishments:
Develop and implement action plan for combining the two main practices into one
new larger facility.
Participate with administrator workgroup to improve and unify office processes.
Implement office process change in response to corporate unification and prepar
ation for end of year practice merge.
Electronic health record workflow evaluation and process revision to optimize p
hysician and office efficiency.
Operations Director June 2004 January 2009
Cardiology Consultants of Philadelphia
Philadelphia, PA
 Position Summary:
Direct, manage and coordinate the operations of multiple cardiology and cardiac
imaging offices including electronic health record workflows. The entire practi
ce is a large private cardiology practice with 20 offices, 85 physicians and 500
employees. Responsibilities included: management of human resources, oversigh
t of all office operations including telecommunications, computer systems and bi
lling data entry for up to 7 offices at once, 5 of which also included nuclear c
ardiac imaging suites as a separate operation. The largest office was comprised
of 12 physicians and 30 support staff.
Additional responsibilities: Coordination of electronic health record operations
for the entire practice after playing a significant role on the 2-year rollout
team. Chairperson of the practices EHR User Group and responsible for the conti
nued development of operational EHR workflows. Operational Liaison with the pra
ctices Cardiac Arrhythmia Center responsible for
Crystal L. Hoffman
Employment Profile (continued)
Operations Director June 2004 January 2009
Cardiology Consultants of Philadelphia
Philadelphia, PA
cardiac device monitoring and holter monitor reading. Served on the Nuclear and
Echocardiology Committee that provided operational oversight to those services
for the practice.
Significant Accomplishments:
Electronic Health Record implementation using GE Centricity (formerly Logician)
;
o Played a significant roll on the development team responsible for system setup
, rollout planning and identification of necessary office workflow modifications
.
o Developed and implemented operational workflows in response to needs identifie
d by the EHR implementation team.
o Key member of the implementation team and post-live support for each location.
o Developed pre-load abstracting protocol and methodology used to convert key me
dical information from the paper medical record to the electronic record.
o Developed and implemented the support staff training program and assisted with
training at each site.
o Continued development and rollout planning for newly developed programs includ
ing ePrescribing and a fax server.
Directed multiple building and renovation projects; 2 new cardiac imaging cente
rs, 1 new physician office and 5 renovations.
Assisted the echocardiology lead physician with technologist management and pro
vided oversight of practice-wide schedules to ensure appropriate coverage and ex
pand the line of business.
Responsible for implementing new lines of business including rollout plan and i
mplementation development.
Instructor August 2005 December 2008
Bucks County Community College January 2000 May 2001
Newtown, PA
Position Summary:
Provided instruction in Introduction to Medical Terminology, Introduction to Hea
lth Information and Basic Coding Practices of ICD-9-CM Coding.
Practice Manager, The Reading Health Dispensary May 2001 May 2004
The Reading Hospital and Medical Center
Reading, PA
 Position Summary:
Direct, manage and supervise the day-to-day operations of The Reading Health Dis
pensary; a multi-specialty health care center focusing on primary care for the m
edically underserved patient population, many of whom spoke Spanish, in downtown
Reading including one satellite location. The staff included 12 physicians and
nurse practitioners (family practice, pediatrics, OB/Gyn and general surgery) a
nd 25 bilingual support staff. Responsibilities included: management of human
resources and staffing, ensure proper working order of telecommunications and co
mputer systems, assist providers and staff with utilization and development of t
he electronic health record, billing data entry oversight and maintained current
physician and nurse practitioner credentialing.
Significant Accomplishments:
Develop electronic health record workflows using Siemens Physician Enterprise M
anager (PEM) to improve provider documentation and efficiency.
Stabilized network and standardized documentation practices.
Successful 2003 JCAHO site survey without recommendations.
Reorganization of Front Desk operations to enhance productivity and accuracy.
Opened satellite location.

Crystal L. Hoffman
Employment Profile (continued)
Tenet Physician Services (multiple sales of business) April 1994 April 200
1
Tenet Health Services
Allegheny Integrated Health Group
QualMed Plans for Health
Greater Atlantic Health Maintenance Organization
Practice Manager March 1999 April 2001
Tenet Physician Services
Position Summary
Direct, manage and supervise the day-to-day operations of a primary care office
(internal medicine, pediatrics and OB/Gyn) and a general surgeon office. The of
fices were comprised of 10 full-time physicians, 1 nurse practitioner and 30 sup
port staff. Responsibilities included: management of human resources and staff
ing, maintain proper working order of telecommunication and computer systems inc
luding oversight of electronic health record utilization, billing data entry ove
rsight, maintain current physician and nurse practitioner credentialing and coor
dinating subleases to specialists.
Significant Accomplishments:
Implementation of Tenet Physician Services policies and procedures.
Ongoing development and implementation of EHR workflows.
Plan, develop and install a new IDX billing system.
Restructured operational functions and support staff to improve financial stabi
lity.
Project manager for 4 space consolidations including space planning, coordinati
on and planning of furniture and equipment moves, telecommunication and computer
system reconfiguration.
Developed and implemented a clerical cross-training program.
 Senior Systems Analyst August 1997 March 1999
Tenet Health Services
Allegheny Health, Education and Research Foundation
Position Summary
Position was created in response to a need for intense full-time system integrat
ion management. Database manager and systems analyst responsible for maintainin
g practice management and electronic health record software. Provided on-site su
pport for the network, hardware and telecommunication systems. Responsible for
maintaining the daily workflow and provide direction for the primary care physic
ian practice compromised of 10 physicians, 3 nurse practitioners and 30+ support
staff.
Significant Accomplishments:
Project team lead for interface development between the electronic health recor
d and billing system.
Member of the 4G (Fourth Generation Medical Management) team charged with devel
oping a contiguous health record between the medical practice, subsidiary HMO an
d hospital system.
Performed software demonstrations of the 4G system to outside prospective clien
ts.
Health Information Manager, Philadelphia Health Associates April 1994 August
1997
Allegheny Integrated Health Group
QualMed Plans for Health
Greater Atlantic Health Maintenance Organization
Position Summary:
Plan, organize and direct the medical record, patient accounting, billing, physi
cian credentialing, information systems and telecommunication functions for a pr
imary care group practice that initially was a multiple site, staff model HMO pr
actice and developed to one which accepted all insurances. Comprised of full-tim
e physicians and nurse practitioners specializing in Internal Medicine, Pediatri
cs and OB/Gyn.
Significant Accomplishments:
o Allegheny Integrated Health Group / QualMed Plans for Health
Project Manager for the development and installation of HDS Ulticare electronic
health record system including; system setup, hardware installation, and traini
ng program for physicians and support staff.
Project Manager for the planning, design and implementation of a new practice m
anagement system, digital telephone and voicemail system, and Medics Vision bill
ing system.
Crystal L. Hoffman
Employment Profile (continued)
Health Information Manager, Philadelphia Health Associates April 1994 August
1997
Allegheny Integrated Health Group
QualMed Plans for Health
Greater Atlantic Health Maintenance Organization
o Allegheny Integrated Health Group / QualMed Plans for Health (continued)
Representative on a multi-disciplinary project team formed to identify shared s
ervices between the health plan and the practice to effectively plan how the pra
ctice would maintain certain services such as mail delivery, purchasing, payroll
, etc when the health plan moved to a new location. Also responsible for implem
enting those decisions.
o Greater Atlantic Health Maintenance Organization
 Gain understanding of and provide training for the HSII practice management sys
tem facility wide in order to improve system utilization.
Lead a task force to improve the encounter/billing information process and to u
pdate the encounter form.
Implemented a medical record bar coding and record tracking system to improve e
fficiency and accuracy of record charge-out and tracking.
Develop a new fee schedule utilizing RVRBS methodology.
Develop and implement transcription and medical record courier services between
facilities.
Senior Consultant November 1992 April 1994
Management Partners Incorporated
Assistant Director, DRG Management September 1987 November 1992
DRG Coordinator February 1987 September 1987
Abington Memorial Hospital
Coding/Abstracting Coordinator April 1985 January 1987
Warminster Hospital

Education
East Carolina University
Greenville, NC
B.S., Health Information Management (formerly know as Medical Record Administrat
ion)
Chowan College
Murfreesboro, NC
Associate of Science

Software Skills
Microsoft Office, Outlook, Word, Excel, Power Point
GE Centricity Electronic Medical Record System (formerly known as Logician)
Siemens Physician Enterprise Manager (PEM)
IDX Practice Management and Billing Systems

References
Available upon request