Melissa A.

Zawislak
2204 Marguerite Avenue
Lansing, MI 48912
517.749.8522
melissazawislak@hotmail.com
OBJECTIVE
Seeking a challenging purchasing, marketing, supply chain, and/or logistics posi
tion where I can apply my acquired knowledge and skills to contribute to the suc
cess of an organization.
EXPERIENCE
LyondellBasell, Lansing, MI 2003-present
(LyondellBasell is a multi-national manufacturer and supplier of polypropylene,
polyolefin products, polyethylene and catalysts. Sell products in more than 120
countries, and have joint-venture manufacturing facilities around the globe)
Distribution/Logistics Specialist
• Work with transportation carriers, export brokers, freight forwarders and 3rd pa
rty vendors to ensure optimum supply performance.
• Manage PCMA NA material inventories (R/M, WIP, F/G) to established levels, polic
ies and procedures.
• Assist with training of 3rd party vendors in LBI systems, policies and procedure
s.
• Conduct investigation of customer complaints for distribution/logistics- related
service and quality issues; provide corrective actions.
• Participate in operational/compliance audits and physical inventories of 3rd par
ty vendors as required.
• Remain focused on customer both internally and externally. Works closely intern
ally with CSR’s, production schedulers and Business Services personnel.
• Translates strategies into specific actions; prioritizes specific actions.
• Assist with disposition of aged and slow moving inventory. Manage and analyze in
ventory levels at stock point locations.
• Understand and use Brio, SAP, Picasso, Borque and Microsoft Office applications.
• Provide demand requirements to outside warehouses for package products and bulk
terminals for bulk products.
• Direct receipt, storage, and shipment of package products by warehouse to meet c
ustomer requirements.
• Executes material disposition and inventory control practices in accordance with
established guidelines, including HSEQ requirements.
• Proficient in Microsoft applications Excel, Word, and PowerPoint

Senior Account Representative

Deliver high quality service to customers in the region of executing and fulfill
ing orders, resolving complaints, and preparing monthly forecasting.
• Serve as the primary interface in the order to cash process between customers, s
ales, supply chain stake holders, and external vendors.
• Analyze customers’ historical consumption and expected future orders to produce a r
lling 90 day monthly forecast. Obtain and confirm pertinent information on prog
ram launches, market information, and terminations, to assist in forecasting.
• Calculate and distribute forecast accuracy report monthly for Basell sales force
, and customer service representatives using Microsoft Excel.
• Enter and track customer complaints through internal investigative process. Aid
in curtailing unfavorable side effects of complaints to external customer.
• Trained in ISO/TS 16949 as an internal auditor. Performed internal audit 2004-2
007 at Basell USA.
• Interview potential new hires as well as training new employees.
• Involved in several six sigma projects focusing on, “Order To Cash†and “Improv
Relations.â€
• Oversee all customer payments. Establish the need for credits, debits, rebates,
cancelled invoices, and corrections.
• Work as part of a self directed team with other Basell employees.
o Involves the ability to motivate other employees toward common goals and
objectives, look for new opportunities and innovations.
o Strength in getting results and meeting challenging objectives in both e
fficient and effective ways with little or no direction from management. Contri
bute to the profitability of the company by getting the right things done at the
lowest possible cost.
o Superior teamwork attitude, which involves realizing solutions in a chal
lenging team setting while looking for common interests.
o Fast pace work environment involves capability of adapting and facilitat
ing change quickly.

EDUCATION
Bachelor of Science in Business Administration, 2002.
Central Michigan University
Majors: Logistics Management, Marketing, and Production Operation Management.