CRANE L.

CHANTREY
11229 North East 128th Street, Unit H-104 * Kirkland, Washington 98034
425-444-5160 * ccf05322@westpost.net

Account Management * Project Development * Data Flow * Team Leadership * Custome

r Service
Proven proactive management professional in E-commerce with a history of interna
l promotion and experience in process management, data examination, marketing co
ordination, vendor Management and team development/training. Skilled at utilizin
g promotions/merchandising to achieve goals, and re-engineering processes and pr
ocedures. Strategic thinker, adept at "root cause" analysis, streamlining of wor
kflow/communications, and creating efficient solutions.

Efficiency/Operations/Process Improvement * Strategic Planning/Development * Dat

a Analysis
Problem-Solving * Multi-Project Management * Verbal/Written Communication * Mar
keting/Promotion
Interdepartmental Liaising * Customer/Vendor Care * Training/Mentoring * Categor
y Manager/Merchandising

PROFESSIONAL EXPERIENCE
EXPEDIA.COM, Bellevue, Washington * 2004-2010
Largest online travel company in the world. 75% of revenue from hotel bookings.
Employs 7K staff members globally. 1700 employees at Bellevue headquarters.
Data Specialist * 2007-2010: Oversaw the process of collecting competitors' hote
l rates from beginning to end for the Americas and Europe, managing data flow, s
upervising dates/occupancy/comp sites and ensuring that all inputs worked. Liais
ed with third party company data collector and worked through/cleaned up any iss
ues that arose. Made information available to corporate Account Managers. In ins
tances of non-competitive rates, communicated and corrected the problem, resolve
d issues and handled requests from over 400 Account Representatives.
Major Achievements
* After acquisition of Venere.com, a large European competitor, successfully coo
rdinated and launched the ratemail program for all worldwide markets, oversaw co
ntent, ensured accuracy and timeliness, assisted legal and technical teams. Acte
d as primary contact for all questions, escalations and troubleshooting for the
program.
* Led weekly meetings with Account Managers/Coordinators, reviewed any current i
ssues, supervised training on new program features.
* Ensured all sites set to shop correct markets and adjusted when necessary. Aid
ed in development/testing of new global sites.
Market Coordinator * 2004-2007: Co-directed relationships with over 240 San Dieg
o hotels in a Tier One market. Determined strategies for booking/revenue increas
es, solicited promotions or exclusive rates/room types, solved problems when nee
ded, identified opportunities within specific properties to expand revenues. Sho
pped competitors' sites, identified severe parity issues, notified/advised hotel
s when rates needed to be adjusted to maintain competitive advantage.
Major Achievements
* Contributed/delivered support, and as integral part of the team ensured revenu
e and PMD goals were met and exceeded.
* Successfully acted as interim Market manager during transitional new hiring pr
ocess.
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Crane L. Chantrey * Page 2 * ccf05322@westpost.net

DRUGSTORE.COM, Bellevue, Washington * 1999-2004

Online drugstore offering pharmaceutical/beauty/nutrition/personal care products
. 700 employees. 50,000+ overall sku's.
Site Coordinator * 2003-2004: Assigned to several different categories, worked w
ith Category Managers, content developers and back-end teams from beginning to e
nd, managing data flow to get new offerings live, determined effective promotion
al placement throughout the site. Shopped competitor sites to ensure competitive
pricing.
Major Achievements
* Successfully launched content props across diverse categories, meeting all dea
dlines and requirements. Built all promotions for respective categories.
* Implemented analytical data to plan future promotions. Generated reports.

Associate Merchandising Manager * 2001-2003: Assisted in the merchandising of va

rious different categories consisting of product assortment, site placement, ven
dor management, coordination/update of content, and promotional creation. Team
managed 2000-2500 sku's.
Major Achievements
* Tracked and secured promotional funds, and reported success of promotions to v
endors via sales reports.
* Coordinated addition and update of all new and existing products.
* Negotiated yearly Accrual (Co-op) programs with vendors.

Customer Care Specialist/Team Trainer & Mentor * 1999-2001: Frontline customer c

are position. Answered all non-prescription phone and email inquiries from all d
rugstore.com customers. Set-up accounts, resolved order discrepancies, damages,
oversaw refunds and returns.
Major Achievements
* Created and implemented the OTC/ email training curriculum.
* Consistently met Quality Assurance standards in customer interactions.
* Ensured all team policies and procedures complied with company guidelines.
* Worked inter-departmentally to coordinate move into new hardware standard.

Additional Professional Experience includes: Asset Specialist, Marketing Assista

nt. Details available upon request.
EDUCATION
BA/ Business Administration
Concentration: Marketing
Washington State University, Pullman, Washington
Additional Coursework: Introductory SQL/SQL sort, Intermediate Excel/Expedia onl
ine learning.
TECHNICAL EXPERTISE
Excel * Word * Outlook * Access * Salesforce.com * Introductory SQL