DAMON E.

HOOKS
2605 Winthrope Way ~ Lawrenceville, Georgia 30044
678-344-0123 Home ~ 678-510-3313 Cell dh1107738@westpost.net

SUPERVISOR
Dynamic, results-driven Professional with solid experience in diverse industries
. Articulate and persuasive in handling management and customer issues. Analyt
ical and organized; a skilled natural leader that drives organizational excellen
ce by implementing effective distribution strategies. Superior critical thinkin
g and interpersonal skills. Able to lead teams to exceed operations and custome
r service goals. Excels in a fast-paced, high pressure environment. Nationally
certified Processing and Distribution Technician. Background includes:
* Staff Management * Problem Resolution * Training & Coaching
* Budget Maintenance * Operations Efficiencies * Customer Service
* Supply Chain Management * Cost Controls * Distribution Management
RECENT ACCOMPLISHMENTS
Good Samaritan Hospital
* Succeeded in increasing revenue by an average of $100,000 annually by reducing
costs and streamlining supply distribution processes.
* Boosted number of equipment cleaned from 600 to 3,700 by implementing an effec
tive hospital-wide cleaning program.
* Managed $1.5 million department budget and ensured expenditures remained withi
n specified parameters.
* Improved customer/nursing satisfaction scores by 60% by gathering feedback and
ensuring time sensitive issues were addressed using a calm, efficient manner.
PROFESSIONAL EXPERIENCE
GOOD SAMARITAN HOSPITAL, Dayton, Ohio 1999 - 2011
Distribution Supervisor (2002 - 2011)
* Ensured seamless operations of Distribution Department during a highly visible
, multi-million dollar ICU/ETC capital project.
* Developed work schedules; ensured a balanced workload for staff which increase
d staff productivity.
* Served as a reliable trainer to new staff, and ensured hospital procedures wer
e performed with increased efficiency as a key component to the process.
* Collaborated with management to review operations deficiencies and recommended
solutions.
* Supervised 24/7 Distribution Department and ensured staff were mentored and co
ached to provide consistently high customer satisfaction; managed supply chain f
unctions.
* Interviewed potential staff; conducted performance reviews; processed sensitiv
e administrative documents; resolved performance issues for 30 employees and pro
vided on-the-job training.
* Collaborated with management in redesigning the layout and workflow of materia
ls distribution.
* Turned around at-risk relationships by leveraging exceptional interpersonal sk
ills, building rapport with difficult individuals, and developing innovative sol
utions to resolve issues.
Distribution Technician (1999 - 2002)
* Ensured standards for quality, customer service and safety were met; initiated
 changes to improve processes in collaboration with management.
DAMON E. HOOKS Page Two
PROFESSIONAL EXPERIENCE
(Continued)
PEAK SECURITY, Dayton, Ohio 1996 - 1999
Supervisor, Security
* Resolved security issues by evaluating impact of possible resolutions and dete
rmining most appropriate action that minimized any company security exposure.
* Supervised six security officers for various corporations and effectively guid
ed staff in providing security services with an emphasis on customer service.
* Recognized by management as a dependable team leader for coaching staff on com
pany policies and procedures; assisted management in the resolution of staff, se
curity and scheduling concerns.
* Increased employee knowledge, skill, and productivity levels by conducting on-
the-job training.
* Maintained vigilance for suspicious behavior, packages and other security thre
ats.
* Relied on to ensure open lines of communication between clients and management
when issues arose on-site.
UNITED STATES NAVY, Norfolk, Virginia 1988 - 1996
Enlisted Serviceman
* Managed operations and maintenance of two $6 million helicopters by maintainin
g detailed inventory and fuel records as well as coordinating the aviation suppl
y distribution.
* Communicated discrepancies to senior staff and researched errors in records do
cumentation.
* Maintained sensitive documents in compliance with Navy policies and procedures
.
* Enhanced service and streamlined operations by collaborating with other team m
embers to identify areas for improvement and implement positive changes; served
as a reliable mentor to new staff.
EDUCATION
UNIVERSITY OF PHOENIX
Master, Psychology, 2010
CAPITAL UNIVERSITY, Columbus, Ohio
Bachelor, Psychology, 2007