Laurie J.

Vonhagel
10419 Greentop RD.
Cockeysville, Maryland 21030
410.666.1449
410.925.0915
lv110a820@westpost.net
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Summary
Customer service and office management professional with over 25 years experienc
e in providing quality service to both internal and external clients.
Ability to establish strong working relationships with clients, team members, an
d management.
Detail oriented, with the ability to multi-task, and work either independently,
or in a team setting.
Experience in employee training, and design, testing, and implementation of in-h
ouse data base systems.
Strong work ethic and willing to take on new challenges.
Technical & Specialized Skills
MS word; Excel; Internet; and internal database experience
Professional Experience
PHH ARVAL, Sparks, Maryland
New Vehicle Acquisition Associate 1984 - 2010
Position was responsible for placing, canceling, making changes to, and tracking
status of customer orders for a large fleet management company.
Senior team member responsible for daily work distribution, training, procedure
manual writing, and mentoring of new employees.
Established relationships with both internal and external clients, with daily co
ntact with Ford, GM, Chrysler and Toyota for problem resolution and status issue
s. Was given access to customer websites to place, track and change customer or
ders.
Utilized extensive in-house systems, and was involved with the design, testing,
and implementation of both ordering, and status tracking systems.
* Participated in the design, testing and implementation of a variety of tracki
ng systems, resulting in tighter control over status of customer orders
* Designed new vehicle order acknowledgement format, and took that process from
a paper based format to a paperless format which allowed for a 50% time savings
for the NVA associate
* Original member/developer of the new employee mentor program
* Participated in the design of a new vehicle ordering program which is now in t
he testing phase and is expected to reduce by half, the number of associates req
uired to process client orders.
Harper Robinson
1978-1984
Import customs brokerage associate
Maryland National Bank
1977-1978
Teller
Education
BS degree Towson University
AA degree Essex Community College
Affiliations / Associations / Memberships
* Member of Board of Directors for The Brain Injury Association of Maryland :
Business Development committee, office volunteer, and organizing team member two
major yearly fundraising events.
* Meals on Wheels volunteer for 24 years