BETH MILLER-HOANG

Po Box 608
Red Oak TX 75154
(Cell) 469-285-4548 (Message) 972-576-2964
bh11202ba@westpost.net
PROFESSIONAL SUMMARY
Experienced Customer Service Representative and Administrative Assistant, capabl
e of carrying out the following duties in a timely and professional manner:
* Collections * Communication
* Customer Service * Negotiation
* Business to Consumer Sales
* Business to Business Sales
* Problem Resolution
* Scheduling
* Secretarial Duties * Upper Management Support
* Administrative Duties
* Inbound and Outbound calls
* Multi-level Organization
* Meeting Coordination
* General Office Systems
* Loan Processing
TECHNICAL SKILLS
* MS Word 55 wpm
* MS Excel * Switchboard
* Credit checks
* Internet * PowerPoint
* Dialer systems
* Cash handling * MS Outlook
* Editing
* 10-Key by Touch
* Advantage
* Data Entry 1600 KPH * Faxing/Filing
* Copying
* Multi-line phones
PROFESSIONAL EXPERIENCE
Child Protective Services, Fort Worth, TX
Caseworker: Caseworkers within the child protective services arena perform "ad
vanced social work" in an attempt to keep families together, according to the Te
xas Department of Family and Protective Services. This is a stressful, challeng
ing job at times, but gives me the opportunity to make a positive difference in
the life of a child and his or her family. Client visits, crisis intervention, i
nvasive interviewing of families, and team work are also an important part of wh
at I do. I interact with caregivers who are guilty of abusing and/or neglecting
children in their care. I connect clients with social services and programs in o
rder to reduce risk of harm in the home. I expect to spend approximately 40 perc
ent of time dealing with paperwork involving casework activity. I am always wor
king under constant time pressure due of the volume and nature of cases, and hav
e had to learn to prioritize and be flexible with work hours. Working with famil
ies in crisis and stressful situations is common. I also encounter families from
different cultures, and those who have different lifestyles. Objectivity and em
pathetic understanding are necessary skills for me. Additionally, I have to dete
rmine a child's well-being and safety within the confines of a family's cultural
background and lifestyle.
QUALITY INN, Arlington, TX
Front Desk Clerk: Maintained front desk, organized customer records, responsible
 for checking in and out of customers. Maintained customer logs and acted as nig
ht auditor. Directed front lobby traffic and aided in customers' requests and co
mplaints. Worked closely with managers to fulfill job duties and to maintain org
anized work environment. Took cash and credit card payments for services and app
lied to customer accounts.
AAFES FEDERAL CREDIT UNION, Dallas, TX
Receptionist: Responsible for answering multi-line phones, switchboard, incomin
g and outgoing messages, shipping and receiving, filing, general ledger, organiz
ing, and monitoring lobby traffic. Kept lobby clean and organized. Helped member
s of credit union with problems or concerns. Kept detailed logs of member appoin
tments and schedules of other employees.
WEBXITES, Houston, TX
Quality Control Representative: I monitored employee sales calls to prevent fra
ud, as well as made outbound calls to solidify the sales. Based on my progress
as a Sales Associate I quickly moved up into the Quality Control position.
MASTER EYE ASSOCIATES, Dallas, TX
Receptionist
Performed reception duties and office tasks
* Greeted and registered patients
* Prescreened patients
* Seated patients in exam room
* Created files, organized files, answered phones
* Utilized MS Word and Excel
* Medical billing, filing, and insurance claim work
* Open, closed, and kept a clean office
* Handled mail
RED OAK ISD, Red Oak, TX
Substitute Teacher
Managed classrooms for absentee teachers
* Managed classroom for teacher
* Followed lesson plans
* Assigned classroom work and homework
* Utilized disciplinary techniques when needed
* Teacher conferences
* Organized transportation for students
COVINGTON CREDIT, Waxahachie, TX
Customer Service Rep and Loan Processor
Managed loan office
* Answered phones, greeted customers
* Handled cash
* Processed loan applications
* Credit and background checks
* Employment verification
* Data entry and collection calls
* Employee training and scheduling
UNITED STATIONERS, Irving, TX
CSR, Order Entry Clerk, Administrative Assistant
General office, sales, and customer service work
* Backed up administration
* Business to business sales
* Data entry
* Worked with outside sales representatives
* Proof of delivery
* Inventory accountability
* Payroll assistance
* Scheduled and Organized business meetings
* Presentations
Cornerstone Christian Academy: (Now called Advantage Academy), Waxahachie, TX
Receptionist: Known as Beth Walker
Performed reception duties and office tasks
* Greeted and registered students and parents
* Gave tours of the campus
* Notified personnel that their appointments arrived
* Created files, organized files, answered phones
* Utilized MS Word and Excel
* Open, closed, and kept a clean office
* Handled mail

EDUCATION
Navarro College Waxahachie TX
Associates of Arts
**3.6 GPA**
University of North Texas
Bachelor in Sociology with a Minor in Psychology
I also obtained a Gerontology Certificate
**4.0 GPA**
A+ Texas Teachers Alternative Certification Program
I am certified to teach Special Education from Early Childhood up to Twelfth gra
de.
I am also certified as a Specialist in General Education from fourth through eig
hth grade.
AWARDS AND RECOGNITION
Five BRAVO Awards -United Stationers for excellence in customer service
PaperMate Top Sales Award-United Stationers for highest business to business sal
es
Award for saving child's life while working as a Receptionist at Cornerstone Chr
istian Academy in Waxahachie, TX. Rhonda Roberts gave me the award.
Other Last Names Used:
Miller, Stover, Walker, Hoang