David E.

Wainscott
208 Sandpoint Drive, Mansfield, TX 76063
Phone: (970) 214-4097
E-mail: dw1130d0e@westpost.net
Profile
Seasoned Professional-Twenty year's experience in Management, Customer Service,
Contract Negotiation, General Business, Hospitality, and Utility Marketing/Sales
,
Focused on Service- CRM-Personal Interaction with Commercial, Industrial, State
and Institutional Accounts, Vertical and Lateral support, and Employee Developme
nt ________________________________________
Skills
* Contract review/pricing strategy and customer negotiation skills
* Diverse knowledge of general business
* Community support/economic development experience
* Developing supportive relationships between internal departments
* Focused team leadership
* Coordinating employee training and development * Customer service/problem sol
ving
* Written communications for employees and customers
* Research /interpretation of Regulatory & Legislative decisions
* Hosting/managing trade conference travel, lodging, & excursions for trade alli
es/major customers
Professional Experience
ATMOS ENERGY CORPORATION - Greeley, Colorado
(Natural Gas Distribution Utility serving 3.6 million customers in 12 states)
1996-2009 Sales Manager, Western Region of Colorado/Kansas Division
* Facilitated Division's Industrial/Commercial Transportation Service Agreement
s between End Use Customers,Third Party Marketers/Suppliers, and internal Gas Su
pply/Control and Accounting Departments.
* Responsible for maintaining positive Customer Service Relationships with the R
egion's Land Developers and Residential Builders.
* Liaison between Land Developers, Commercial & Residential Builders, Internal E
ngineering and Construction departments to coordinate/communicate construction t
imelines and contract issues.
* Supported seven Division Officers, two Operations Managers (peers), and eight
Operations Supervisors in business planning, strategy, and customer service.
* Served two year term as Board member, Upstate Colorado Economic Development Co
rporation (Northeast Colorado Business Corridor)
* Developed new department/staff in utility Sales & Marketing functions, integra
ting Atmos business processes and philosophies. (Four direct reports)
.
1990--1996 Marketing Manager, Northern Region (Energas Company/Division of Atmos
Energy)
* Coordinated sales/marketing efforts for three Northern Districts in service te
rritory.
* Negotiated special gas supply contracts with industrial & agricultural custome
rs.
* Supported three District Operations Managers and their staff in growth and cus
tomer relationships.
* Provided monthly growth reports to Division Officer Staff in Lubbock and Corpo
rate Marketing Staff in Dallas.
* Supervised three direct reports.
Selected Accomplishments:
* Led Company negotiations in conjuncture with Regional Economic Development eff
orts to secure Owens-Illinois glass bottle manufacturing plant. Successfully se
cured 15 year supply contract with minimum annual margins of $195k, and helping
secure 210 new primary sector jobs for the area.
* Taught Negotiation Skills class to Sales Representatives, Operations Managers,
and Operations Supervisors to strengthen their business skills when dealing wit
h vendors, customers, trade allies.
* Created five (5) year tiered pricing contract for Colorado Department of Corre
ctions (32 correctional facilities and support buildings) which allowed ongoing
cost reductions for the State and prevented potential utility by-pass to an intr
astate pipeline. Preserved annual margins in excess of $800K and maintained sup
erior customer relations with the State agency.
* Developed and launched Demand Side Management/Energy Efficiency Programs targe
ted at reducing customer consumption/energy costs, and meeting State of Colorado
guidelines for expenditures and customer access. Programs included website dev
elopment, coordination of radio and local print advertising, employee and sub-co
ntractor training.
* Maintained/managed annual Regional Marketing Budget of approximately $750K wit
hin financial guidelines each of the last twelve years.
* Selected to serve as Board of Directors member for Upstate Colorado Economic D
evelopment Corp, based upon knowledge of regional business needs, and prior invo
lvement with economic development efforts in Lubbock and Amarillo, Texas.
Technology
Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher, A
ccess), Banner Customer Information System, SalesForce CRM software
Education
TEXAS TECH UNIVERSITY - Lubbock, TX
Graduate, Bachelor of Arts, 1979
Major: Mass Communications Minor: Management
American Gas Association Self Study Courses---
o Residential Markets & Equipment Applications, Commercial Markets & Decision
Makers
Southern Gas Association -Professional Seminars---
o How Natural Gas is Bought & Sold Course, The Rate Making Process Course
Multiple online and Commercial Television Network (CTN) training broadcasts spon
sored by Texas Instruments and Atmos Energy