Mohan Krishna

2856 W. 38th Place, #1R Chicago, Illinois 60

632
Cell: (510) 872-6811
mk1133400@westpost.net
PROFILE:
EXPERIENCE: Customer Service Professional who has solved problems for business o
wners and customers and set up new policies/services.
COMMUNICATION SKILLS: Good listener with strong phone skills who addresses custo
mer concerns in a fast, professional manner.
FLEXIBILITY: Versatile team player who takes on added responsibilities, quickly
learns new skills, and supports co-workers.
EXPERIENCE:
CISION Chicago, Illinois, 2010-2011
CONTRACT ADMINISTRATOR (Temporary Position)
Processed contracts using several databases (billing, system administration) for
a company that provides IT solutions. Established user names and passwords. E
ntered billing data needed to process orders.

UNIVERSAL PROPERTY & CASUALTY INSURANCE Fort Lauderdale, Florida, 2007-2010

CUSTOMER SERVICE REPRESENTATIVE (Underwriting & Retention)
Solved problems related to billing and policy for consumers and professionals (i
nsurance agents). Processed new policies, canceled policies, and took payments.
Answered questions about products, services, and pricing. Routed calls and es
calated service issues. Interacted with clients form all backgrounds in a frien
dly, professional manner. Worked as part of a team in a large call center.
* Increased collections for overdue accounts.
* Retained customers by providing outstanding services.
* Designed broad industry and product knowledge (licensed for Property and Casua
lty).

BARKLEY INSURANCE Fort Lauderdale, Florida, 2006-2007

CUSTOMER SERVICE REPRESENTATIVE
Supported agents at an insurance agency with administrative tasks and managing f
iles. Solved problems related to service issues, including billing and policy u
pdates. Referred clients to agents to take advantage of cross-selling opportuni
ties.
* Filled several roles at a small, fast-paced company.

FARMERS INSURANCE Oakland California, 2002-2006

CUSTOMER SERVICE AND MARKETING ASSISTANT
Supported a business owner in all aspects of agency operations. Scheduled appoi
ntments for meetings and policy reviews. Quoted policies for home and auto insu
rance (licensed). Processed applications, working with attention to detail. Ed
ucated clients about the benefits of proper coverage. Cross-sold products when
appropriate. Called canceled and lapsed accounts to retain business.
* Trained employees in customer service and technical skills.
EDUCATION:
LOYOLA UNIVERSITY Chicago, Illinois
M.S., Software Technology, 2010
COLLEGE OF CHARLESTON Charleston, South Carolina
B.S., Computer Information Systems, 1998
COMPUTER SKILLS:
* Proprietary databases for customer contact data and billing information, Excel
, PowerPoint, Word
* Extensive training and experience in computer programming and database adminis
tration
References Available upon Request