Executive Profile

Skill Highlights
Core Accomplishments
Quenana Kent
1510 Mikes Drive
Garden City, Kansas 67846
Phone: 620-276-8954
Cell: 620-290-9929
qk111fea0@westpost.net
Accomplished Executive with demonstrated ability to deliver mission-critical res
ults. Experienced,
specializing in corporate development and strategic planning. A proven ability t
o create highly
profitable programs through marketing, training, and partner relationships. I ha
ve 16 years of
management experience, and an in-depth knowledge of human resource and operation
s at all
levels.
Demonstrated proficiency in staffing, training and development, budgeting and pr
ogram
management .Results-oriented Human Resources Executive with broad experience in
all areas of
HR, including policy development, performance management and benefits administra
tion.
l Fast Learner
l Human Resources Leadership
l Interpersonal Skills
l Labor Cost Controls
l 10+ years of human resources experience
with for profit and not for profit companies.
l Human resources management
l Excellent leadership and communication
skills
l Employee Scheduling
l Expertise in operations and finance
l Organizational Restructure and Change
l Outsourcing
l Performance Analysis
l Performance Evaluations
l Problem Resolutions
l Process Redesign
l Staff Development
l Staff Motivation
l Staff Training
l Staffing
l Staff Retention Programs
l Team Building
l Team Leadership
l Team Player
l Time and Resource Optimization
l Training Development
l Process improvement
l Background in Healthcare, Auto, Finance,
Distribution, and Manufacturing Industries
l Diverse Market/Industry Knowledge
l Cross-Cultural Communications
l Public Relations
l Customer Relations
l Contract Negotiations
l Vendor Partnerships
l Vendor Negotiations
l Departmental Operations Management
l Strategic Planning
l Workflow Planning
l Start-Ups and Acquisitions
l Facility Management
l 4+ years financial management experience
l Risk Management
l 15 years client account management
experience
l Small business development
l Process improvement
l Background in expanding product lines
l New product delivery
l Proven ability to plan, organize, and
manage [types of business]
l Strong track record of execution against
strategic objectives
Project Management:
l Initiated Recover Lost Data Project which resulted in recovery of financial, v
endor, and
customer data that had been lost. Lost Data Project was cost savings of $100,000
.
l Trained 54 staff on a new software system in 7 days. The training was successf
ul and new
Professional Experience
software system implemented 10 days ahead of schedule.
Human Resources:
l Spearheaded new cross training program which increased retention of staff and
customers.
Customer orders increased from $1000 per day to $5000 per day average.
l Inspired entire staff of 54 to embrace changes during a reorganization of comp
any. 100% of
the staff retained their positions and increased productivity by 40%.
Operations Management:
l Managed sales, production, manufacturing, distribution, administrative, and ex
ecutive staff.
l Handled all functions related to strategic goals and objectives of an organiza
tions.
Program Management:
l Launched Medicare, Medicaid, Private Pay, and Insurance billing programs that
increased
revenue from $3.5 to $9 million a year.
l Instituted and developed GAAP programs that turned around a bad situation. In
2007, the
organization faced closure because of failed audits. In 2008, each division was
profitable,
accountable, self sustaining, and following GAAP principles that exceeded expect
ations.
Public Relations:
l Developed and promoted a favorable public image. In 3 months, the customer sat
isfaction
rating increased from 25% happy to 85% happy.
l Consulted on the merger of 7 companies. Increased cost savings 50% through com
bining
redundant tasks is a common goal for mergers. Released the individuals least wel
l equipped
to contribute in the new organization and held on to the best people. Ensured th
e evaluation
of "best" looked at both companies' people equally.
Staff Development:
l Launched well-received program of professional development courses for all sta
ff.
l Mentored and coached employees resulting in a 20% increase in productivity.
Contract Negotiation
l Signed and negotiated the contract for purchase of home health agency.
Fiscal Management
l Managed all financial activities for program operations.
l Accountable for all P&L.
l Reduced department expenditures by 45% over a one-year period.
Business Development:
l Spearheaded acquisition of two competitor companies.
l Established and managed partner relationships on a daily basis.
l Developed new marketing strategy which increased customer base by 75%.
Prairie Tumbleweed Farm
CEO
Garden City, KS
Brand development, web site traffic growth, web site UI and advertising revenue.
Developed brand
strategy and statistics systems. Strategic Consulting, including business plan a
nd sales strategy
development.
July 2007 to Current
CILSWKS
Chief Financial Officer / Chief Executive Officer
Garden City, Kansas
Human Resource Functions:
l Managed team of 54 of professionals;
July 2007 to January 2011
l Member of Executive Management Team;
l Recruiting and staffing;
l Organizational and space planning;
l Performance management and improvement systems;
l Organization development;
l Employment and compliance to regulatory concerns;
l Employee orientation, development, and training;
l Policy development and documentation;
l Employee relations;
l Company-wide committee facilitation;
l Company employee and community communication;
l Compensation and benefits administration;
l Employee safety, welfare, wellness and health;
l Charitable giving; and
l Employee services and counseling.
CFO Functions
l Cash flow;
l Company liabilities;
l Company performance;
l Budgeting and expense control;
l Financial relationships;
l Finance or raising capital;
l Financial obligations;
l record control;
l Investor relations
CEO Functions
l Board Administration and Support;
l Program, Product and Service Delivery;
l Financial, Tax, Risk and Facilities Management;
l Human Resource Management;
l Community and Public Relations;
l Fundraising.
Accomplishments
l Decreased workers' compensation and unemployment costs by 60%.
l Automated payroll and enhanced pay stubs for 400 employees to ensure on time p
ayroll
while providing a clear and concise communication avenue.
l Recruited and retained competent employees that benefit the organization.
l Grew the organization from serving 25 counties to 35 counties during a governm
ent
mandated 10% reduction in funding with increased customer satisfaction and servi
ce.
l Successful acquisition of a home health company that added $2.1 million to the
bottom line
l Transformed accounting practices from cash basis to accrual basis accounting.
l Implemented process controls for A/P, A/R, GL, and current operations ensuring
accuracy,
consistency, and quality of internal reporting.
l Increased cash flow from $3.5 million to $9.0 million annually for a not for p
rofit organization
within 4 years.
l *Reduced time receivables time from 6 months to 7 days, ensuring a constant st
ream of
revenue.
l Surpassed revenue goals in eight consecutive quarters.
l Developed and directed strategy for launch of new services that became #1 in t
he market
place 3 months after launch.
l Strengthened company's business by leading implementation of the purchase of t
he Home
Health Agency.
l Developed department's first incentive performance plan which motivated staff
and resulted
in 50% increase in revenue.
l Spearheaded cross-functional initiative to achieve customer satisfaction. Init
iated program
that standardized employee training and led to increase in customer satisfaction
by 65%.
l Increased profits by 60% in one year through restructure of business practices
. Developed
business plan and raised $3M in first round of funding.
l Organized due diligence in preparation for annual audits. Generated new busine
ss through
implementing new services.
l Captured 55%+ market share with new services quickly brought to market.
l Defined strategy and business plan.
l Created new revenue streams through Medicaid, Medicare, Private Pay, and Insur
ance
companies.
l Built strategic alliances with vendors, government agencies (federal and state
of Kansas)
that resulted in more revenue and retention of services that were being cut by t
he
competition.
LSI International, Inc
Controller / General Manager
Overland Park, Kansas
Finance Controller Functions
l Maintain a documented system of accounting policies and procedures
l Manage outsourced functions
l Oversee the operations of the accounting department, including the design of a
n
organizational structure adequate for achieving the department's goals and objec
tives
l Oversee the accounting operations of subsidiary corporations, especially their
control
systems, transaction-processing operations, and policies and procedures.
l Ensure that accounts payable are paid in a timely manner
l Ensure that all reasonable discounts are taken on accounts payable
l Ensure that accounts receivable are collected promptly
l Process payroll in a timely manner
l Ensure that periodic bank reconciliations are completed
l Ensure that required debt payments are made on a timely basis
l Maintain the chart of accounts
l Maintain an orderly accounting filing system
l Maintain a system of controls over accounting transaction
l Issue timely and complete financial statements
l Coordinate the preparation of the corporate annual report
l Recommend benchmarks against which to measure the performance of company opera
tions
l Calculate and issue financial and operating metrics
l Manage the production of the annual budget and forecasts
January 2001 to July 2007
l Calculate variances from the budget and report significant issues to managemen
t
l Provide for a system of management cost reports
l Provide financial analysis as needed, in particular for capital investments, p
ricing decisions,
and contract negotiations
l Compliance
l Coordinate the provision of information to external auditors for the annual au
dit
l Monitor debt levels and compliance with debt covenants
l Comply with local, state, and federal government reporting requirements and ta
x filings
General Manager Functions
l Supervise other managers and staff
l Coordinate business operations
l Develop business strategies
l Work directly with clients
l Oversee a budget
l Set goals for an entire department or division based on the company's plans
l Hiring and firing staff
l Make presentations to top executive staff
l Develop new business opportunities
l Write reports on business operations for the executive staff
Accomplishments
l Secured more than $10 million in revenue through effective negotiation of purc
hase
contracts and funding agreements.
l Secured more than 30 international contacts during an international medical co
nvention that
resulted in new revenue avenues for the organization.
l Negotiated post spin-off sales contracts with parent company and strategic sup
pliers as a
member of the transition team.
l Reduced financial closing cycle by 20+ days to 5 by implementing necessary con
trols and
guidelines for all departments.
l Acquired funding of more than $2.5 million by nurturing investor and investmen
t banking
relations.
l Restored concern to profitability through reorganization including:
l Closed a manufacturing plant and reduced operational costs by 45%, increased p
rofitability
by 35%, and increased customer satisfaction by 50%.
l Sold two unprofitable manufacturing divisions saving the company $1.5 million
annually
l Eliminated more than $1 million in annual distribution costs by implementing a
closed loop
distribution system.
l Coordinated the study, valuation, and presentation of a $20 million purchase o
f 2 distribution
companies in the Nashville, TN area for a private placement sale.
l Reviewed operations of a manufacturing facility in New York, NY to reduce the
costs of
production and shipping and add to the bottom line of several small margin produ
cts.
166 Auto Auction March 1994 to December 2000
Fleet Lease Coordinator
Springfield, Missouri
Fleet Lease Coordinator Functions
l Responsible for the vehicles owned by major corporations; government agencies;
nonprofit
organizations; or service organizations such as law enforcement agencies and edu
cational
institutions.
l Responsible for fleets ranging in size from several hundred to more than a tho
usand
vehicles.
l Directed administrative staffs and report to transportation directors, vice pr
esidents, or other
administrative directors.
l Responsibilities generally included the development of fleet administration st
andards and
vehicle operating policies; preparation of annual budgets and periodic reports o
n operating
costs; purchase or lease of vehicles and equipment; and control over maintenance
, repair,
replacement, and disposal of vehicles.
l In addition, directed fleet-related risk management training, such as safety a
nd accident
prevention programs, and negotiated insurance matters.
l Created driver's manuals or newsletters to keep employees informed about their
fleet
programs.
Accomplishments
l Boosted fleet/lease numbers from 10 cars to 400 cars within 2 years.
l Developed vehicle identification tracking system that reduced staff resource t
ime by 40%.
l Implemented EFT systems for dealerships, major corporations, etc that reduced
banking
costs by 30%.
l Mediated buyer/seller disputes. Rewarded for the 75% success rate.
l Successfully launched hand held tracking system.
l Streamlined operations and administration eliminating 100% of the overtime.
l Ensured accurate reporting to FMC, GMAC, and Commerce Bank. Often consulted in
Detroit
on my auditing practices.
l Trained all administrative staff. 90% of those staff are still with the compan
y today in
management positions.
Mercury Finance
Collections Officer
Las Vegas, Nevada
Collections Officer Functions
l Worked under general supervision and is responsible for collecting delinquent
accounts and
accounting for loan or support payments to clients.
August 1991 to March 1994
Education
l Followed the state and federal laws and agency policy that governed this posit
ion.
l Established and maintained computerized records for each client and/or provide
r account
and may maintain logs and ledgers as well as files of correspondence, payment re
cords,
and related information.
l Contacted delinquent client and/or provider accounts by letter or phone in ord
er to discuss
legal requirements and/or to make arrangements for deferred payment plans, forbe
arance
agreements, or other feasible options.
l Researched, reviewed, and verified financial information and made recommendati
ons
concerning disposition of accounts.
l Provided assistance and on-the-job training to new employees.
l Prepared reports and correspondence relative to collections, status of account
s, and
payment records.
Accomplishments
l Reduced 90 day collections by 75%.
l Developed procedures for verifying financial information. Identified delinquen
t accounts early
and recovered 95% of the vehicles before lost.
l Reduced skip tracing costs by 85%.
l Increased on time payers by 50% with the implementation of automatic withdraw
from their
paychecks.
l Negotiated with car dealers a finders fee that stared a new revenue stream for
the company
that added $50,000 per year to the bottom line.
University of Phoenix
Finance and Accounting
MBA
Phoenix, Arizona, US
In 18 weeks my MBA is completed, and I am in pursuit of a CPA and CMA certificat
ion.
2011
University of Phoenix
Business Management Double in Marketing
Bachelor of Science in Business Management
Phoenix, Arizona, USS
2008
Keywords
MBA, BS Business Management, fundraising, board development, international partn
ership, P&L,
non-profit, government. CFO, CPA, accounting, forecasting, strategic planning, c
ash management,
human resources, regulatory compliance, financial trends, banking. HR, Human Res
ource Manager,
employment law, PHR/SPHR, compliance, Microsoft Office Suite, HRIS, recruiting,
hiring, employee
benefits, staff development, retention.