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Diploma
in Telecommunications
Management Studies
30 May - 8 July 2011 COMMONWEALTH
Ghaziabad (New Delhi), India TELECOMMUNICATIONS
ORGANISATION

Course Overview
The DTMS is an in-campus 6-week programme developed
to help experienced specialist telecommunications
professionals gain a thorough understanding of all aspects
of telecommunications business management.
The course is developed in partnership with BSNL,
India’s largest fixed network operator, and will take place
at its Advanced Level Telecommunication Training Centre
near New Delhi, India.
Through a combination of lectures, laboratory sessions and
group exercises, the course will cover:
• Telecommunications network fundamentals
• Policy and regulation
• Business strategy
• Project management
• Business continuity planning
• Human resources management
• Marketing and customer relations management
• Financial management.

Organised under In partnership with Supported by

For more information about
this course, or to register, contact us on:
Tel: +44 (0) 208 600 3800
Fax: +44 (0) 208 600 3819
Email: programmes@cto.int

Course programme may change due to unforeseen circumstances www.cto.int

Diploma in Telecommunications Management Studies
30 May - 8 July 2011
Objectives
• Provide a good understanding of fixed and wireless
telecommunications technologies.
• Explain the shift to emerging technologies and their impact.
• Describe the policy, regulatory and market environments.
• Discuss the constraints of efficient network planning and
deployment.
• Discover networks exposure to threats and discuss the need
for business continuity planning.
• Learn what it takes to build and manage successful teams.
• Analyse and explain operators’ costs.
• Show the different ways to acquire, retain and reward
customers.
Expected outcome
Upon completion of the DTMS, delegates will be able to:
• Explain the basics for both fixed and wireless network
technologies.
• Explain network switching and transmission principles.
• Describe fibre optic cables and systems and their capabilities.
• Appreciate the shift resulting from new and emerging
technologies.
• Explain the principles of data communications.
• Describe the adoption and role of global telecommunications
standards.
• Understand various regulatory and technical issues,
such as spectrum management or interoperability.
• Contribute to the launch of triple-play services.
• Assess the impact of convergence on other aspects
of the business.
• Understand VoIP as a concept.
• Put into practice the salient features of strategic planning
in telecommunications.
• More effectively initiate and manage projects of different sizes.
• Discuss the key aspects of network design, deployment
or migration.
• Learn business communication etiquette.
• Apply human resources principles within a team
or business unit.
• Advise on consumer protection and telecommunications dispute
resolution.
• Identify an operator’s costs and provide advice and guidance
on financial management.
• Expand marketing and CRM programmes within an operator.
www.cto.int
Who should attend
This course is developed for those specialising in technology
or any other specialist function within a fixed or mobile operator,
or a public body, who would like to gain a broader understanding
of telecommunications business management.
Companies may register their staff as part of the employee
development programme, or individuals may register directly
using the enclosed registration form.
Learning environment
The participants will consist of a diverse range of
telecommunications professionals from across the globe.
This is a six week intensive programme consisting of classroom
lectures and group exercises, as well as laboratory practice,
using a broad range of equipment and technologies.
Onsite accommodation is available, with various recreational
facilities.
About the programme for
development and training (PDT)
Managed by the CTO, the PDT is a unique low-cost membership
programme providing needs-based professional training and
capacity building courses on telecommunications policy,
regulation, technologies and business management.
The PDT has delivered over 3600 bilateral training and
consultancy projects, covering every aspect of the
telecommunications industry, training over 35,000 professionals
in 33 countries of the Commonwealth.
About the CTO
The Commonwealth Telecommunications Organisation (CTO) is
an international development partnership between Commonwealth
and non-Commonwealth governments, business and civil society
organisations.
It provides the international community with effective means
to help bridge the digital divide and achieve social and economic
development through the use of Information and Communication
Technologies (ICT) in the specific areas of Telecommunications,
IT, Broadcasting and the Internet.
For more programmes Tel: +44 (0) 208 600 3800
and courses run by Fax: +44 (0) 208 600 3819
the PDT contact us at: Email: programmes@cto.int

Course outline
I Telecommunications Fundamentals -
Fixed Technologies
• Introduction to telecommunications
• Switching technology principles
• Types of switches
• Signalling concepts
• New technology switches
• NGN switch principles
• NGN architecture
• Transmission fundamentals
• PCM, PDH, SDH systems
• NGSDH
• Fiber optic cables and fiber optic
systems
• Fixed access technologies (Jelly-
filled, coaxial, optical fiber cables)
• Latest trends in access technologies
(FTTH, GEPON, GPON, etc)
• New and emerging trends in
telecommunication technologies
2 Telecommunications Fundamentals -
Wireless Technologies
• RF concepts, cell basics
• GSM, GPRS, EDGE and CDMA
technologies
• Power control in mobile
communications
• Call management and mobility
management
• Hand-over principles
• 3G (WCDMA), EvDO
• Mobile network related issues
• LMDS and MMDS
• Cordect technology principles
and architecture
• Wi-fi, WiMax, 4G, LTE, and future
trends in mobile communications
3 Data Communication Principles
• Data communication as a concept
• Packet switching
• Message switching
• ATM, FR, X.25
• ISDN
• IP networks
• VoIP
• Broadband . DSL technologies
• Triple-play
• Convergence beyond triple-play
Diploma in Telecommunications Management Studies
4 Project Management
• Strategic planning in fixed
and wireless communications
• Managing resources
• Monitoring mechanisms
• Project implementation
• Project monitoring tools
• Risk management
• Telecommunications project case
studies
5 Network Design and Expansion
• Network design aspects
• Access network deployment
and expansion
• Exercises for fixed network design,
deployment and expansion
• Mobile network deployment
• Mobile network expansion
• Sample exercises related to mobile
network design, deployment
and expansion
• Network planning and optimisation
6 Business Communication
• Business etiquette
• Business practices
• Challenges in the competitive
scenario
• Writing skills
• Principle of business
communication role-plays
and exercises
7 Human Resources Management
• Leadership skills
• Stress management
• Conflict management
• Time management
• Lateral thinking
• Motivation
• Dress ethics
• Image building
• Team work
• Succession planning
• Performance appraisal and feedback
30 May - 8 July 2011
8 Telecommunications Regulation
• Telecommunications global
standards
• Regulation mechanism
• Spectrum management
• Inter-operability
• Consumer protection
• Telecommunications dispute
resolution
9 Technology and Financial Management
• Effective utilisation of resources
and telecommunications asset
management
• Managing technology obsolescence
and new developments
• Migration to new technologies
• Disaster management and business
continuity planning
• Cost-effective network deployment
and expansion
• Costs and tariffs
• Financial management
10 Business Intelligence
and Marketing Skills
• Review of policies
• Competitive intelligence
• Business intelligence and tactics
• Marketing strategies and skills
• Decision making
11 Customer Relations Management
• Understanding customer behaviour
and needs
• Customer relationship management
• Changing from technology-centric
to customer-centric approach
12 Group Discussion and Feedback
In partnership with:
BSNL (India)
www.cto.int
Diploma in Telecommunications Management Studies
30 May - 8 July 2011
Expert profiles
V. Kumar Dwivedi
Week 1: Foundation
Vinod Kumar Dwivedi is working as a senior
trainer at BSNL in India. With a Bachelor of
Engineering (Electronics & Telecommunications),
he is also an Associate Member of the Institution
of Engineers India (IEI). Engaged in design,
development and training on various courses,
in GSM and broadband for the past 8 years, Mr. Dwivedi has a rich
experience of working in mobile communications.
He has designed and conducted ‘Technology Familiarisation Courses’
for BSNL staff and has taught basics of switching, transmission,
mobile technology, broadband technologies and their deployment,
as well as data communication and IP networking. He has also
delivered lectures on ‘Emerging Trends in Telecommunications’
technologies’ at various conferences, covering various switching,
transmission and data communications technologies and their
interworking.
B. S. Murthy
Week 2: Network Design and Policy Regulation
B.S. Murthy, an officer of the Indian
Telecommunications Service India, is a
graduate in Electronics and Communication
Engineering. In addition to post-graduate
degrees in both Engineering (Masters in
Technology in Electronic Instrumentation)
as well as Management (MBA in Marketing Management),
Mr. Murthy also has nearly 20 years experience of teaching
and working in the telecommunications field.
As a specialist in mobile communications, he has helped establish
GSM and CDMA networks in Southern India. Responsible for
carrying out RF planning of mobile networks, Mr. Murthy has
also been instrumental in establishing 3G labs, in one of the
most important telecommunications training centres in India.
S. Kumar Bhalla
Week 3: Marketing
Satinder Kumar Bhalla is currently working
as a general manager at BSNL. He has over
10 years of telecommunications and senior
management experience. Trained by the Indian
Institute of Management, Ahmedabad and
Symbiosis Institute of Management, Pune, he
is presently head of the management courses faculty at ALTTC.
He has had extensive experience in the areas of telecommunications
networks, commercial planning, installation, operation and
maintenance, as well as HR and project execution. He was
instrumental in the planning, engineering, deployment,
operation and maintenance of over a hundred thousand PSTN
lines.
www.cto.int
A. Tayal
Week 4: Telecommunications Economics,
Accounting and CRM
Ashish Tayal, currently a DGM (Mobile-core)
in ALTTC, the apex training academy of BSNL,
is responsible for design, development and
delivery of 2G/3G mobile courses.
He has an MBA with specialisation in Strategy
and Finance from the Indian Institute of Management in Calcutta,
as well as a Bachelor’s degree in Electrical Engineering from
the Institute of Technology, Banaras Hindu University, India.
With fifteen years in the telecommunications sector, Mr. Tayal
has worked in planning, installation, operation and maintenance
of fixed and mobile services.
G. Narendra Nath
Week 5: Human Resources
Gangavarapu Narendra Nath is a general
manager in BSNL, India’s largest fixed
telecommunications operator. He has over
30 years telecommunications technical and
commercial management experience,
including network planning, installation,
operation and maintenance, as well as commercial HR and
finance. Courses taught include GSM and IP networks. He trained
in case study methodology at the Kennedy School of Government,
Harvard University.
He has been invited to advise on telecommunications training
programmes by various institutions, including Thames Valley
University, United Kingdom and the Government of India.
Mr. Nath holds a Masters in Technology from the Indian Institute
of Technology, specialising in VLSI design.
M. Shukla
Week 6: HRM and Risk Management
Manish Shukla is presently working as
Principal at one of BSNL’s regional
telecommunications training centers. He is
engaged in the design, development and
conduction of course activities, as well as
assisting in the establishment of NGN training.
As an engineering graduate in Electronics and Communication,
he has also obtained an MBA in Sociology. With almost 20 years
of experience of working in the telecommunications industry,
Mr. Shukla has been heavily involved in the installation of
switching equipment and broadband networks.
 REGISTRATION DEADLINE
Registration form Diploma in Telecommunications Management Studies ID: 6824
30 May - 8 July 2011, Ghaziabad (New Delhi), India
23 May 2011

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15 April 2011
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