COMPETENCY DICTIONARY

1.) BUSINESS AWARENESS:

Definition: Understanding and utilizing economic, financial, and industry data to accurately
diagnose business strengths and weaknesses, identifying key issues, and developing strategies
and plans.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Able to Financial Knowledge of Overview of Understanding
continually acumen.(accurate company business. the Industry
identify and knowledge about products.
explore business the financial
opportunities resources.)
and needs.
2.) BUDGET MANAGEMENT:
Definition: Understanding of the available resources and utilizing them in the best
possible manner by remaining within the amount allotted to do a particular task.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Has the basic Ability to assess Capable of Ability to utilize Ability of utilize
understanding of the necessary framing the amount the limited
expenditures expenditures. budgets. allotted to the resources in an
and revenues of department as optimum
the department. planned. manner.

3.) CHANGE ORIENTATION:

Definition: The ability to manage and accept changes.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Demonstrates Involves Reshapes the Generates Ability to
capacity to employee in team to deal innovations and support
identify initiating and with challenges creative ideas innovation and
changes. implementing created by which assist in creativity by
changes. changes. progressing. The encouraging
change process. staff to accept
and resolve
changes.
4.) COMMUNICATION:
Definition: Clearly conveying information and ideas through a variety of media to
individuals or groups in a manner that engages the audience and helps them understand and
retain the message.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Listening and Speak Is able to Is able to read, Understands the
Interpretation, confidently,gives provide write, speak and reasons behind
establishing clear direct and information in follow other people’s
rapport, specific desired manner. instructions in thoughts and
understanding message. Is able to order to perform concerns. Uses
needs. communicate his role. this
ideas. understanding to
predict and
prepare for
others' reactions.

5.) COORDINATION:
Definition: The process of facilitating the flow of work for a purpose or procedure and
the ability to monitor or regulate those procedures and activities.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Builds Encourages and Develops Creates team Able to facilitate
effectively team supports information- effectiveness the flow of work
within a colleagues to sharing using people for a process.
function/ achieve goals. networks skills.
country.

6.) CONTROLLING:
Definition: Control is the process through which standards for performance of people
and processes are set and applied.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Ability to Keep a check on Ability to Ability to Ability to
exercise powers. the working allocate decision exercise control convince others
system. making without on a particular
authority or task compelling course of action.
responsibility to employees thus
others avoiding
employee
dissent.
7.) DECISION MAKING:
Definition: The capacity to make sound and practical decisions which deal effectively
with the issues and are based on thorough analysis and diagnosis.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Knowledge of Is capable of Takes proactive Is able to give Takes decisions
and ability to understanding of decisions and opinions when mutually based
use effective various calculate risk collective on the facts.
approaches for scenarios for involved. Is decisions are Accepts
choosing a effective committed to required. delegated
course of decision decisions. authority and
action or decision acts with span
developing making. of control.
appropriate
solutions.
8.) DEVELOPING OTHERS:
 Definition: To plan and support the development of others through a competency
based system.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
The desire and Is able to make Assess Implement Has the
capacity to an objective employee development knowledge of
foster and assessment of training needs programs to development
development of individual’s against set support staffs in procedures.
members of his performance goals. achieving
or her team. performance
goals.
9.) INITIATIVE:
Definition: The capacity to take action independently and to assume responsibility for
one’s action.
LEVELS:
LEVELS 1 LEVELS 2 LEVEL 3 LEVEL 4 LEVEL 5
Takes initiative Challenges the Voice ideas on Able to take Continuously
to try out new status quo and business issues prompt action to suggests
ideas at his work suggest new without accomplish innovative
place to improve ways to improve prompting, objectives. changes and can
process. the current adopts changes translate the
system. in work place. innovative ideas
into concrete
changes.
10.) INTERPERSONAL SKILLS:
Definition: Develop effective relationships with others.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Ability to Open and honest Can establish a Shares expertise Cooperates with
develop and in his rapport wide in achieving the team, get
maintain communication. range .Coaches team goals. Can along with the
effective and support bring people in people.
relationships team. achieving team
with others in and resolving
order to conflict arising
encourage and within.
support
communication
and teamwork.
11.)INFORMATION MANAGEMENT:
Definition: It is the collection and management of information from one or more
sources and the distribution of that information to one or more audiences.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Knows what Uses a wide Use existing Develop Collect the right
information is variety of information and systems to information for
needed and networks to resources to its organize and the right time.
whom to collect maximum improve the
approach. information on advantage. quality of
key issues. information and
data collection.

12.)LEADERSHIP:
Definition: Leadership is an interpersonal influence directed towards the achievement
of a goal or goals.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Recognizes Clear about who Assigns Takes advantage Foresee the
conflicts and should be given responsibility to of most conflicts and
acts which tasks? different people opportunities, tries to minimize
accordingly. Coaches people according to could do more the same before
Senses the need when required their capability to leverage them it arises, thus
to assign duties and open to give and sets through others. takes necessary
to people and advice when deadlines for the steps.
delegating. asked. same.

13.)MOTIVATION:
Definition: Motivation is a desire to achieve a goal, combined with the energy to work
towards that goal.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Encourages the Creates and Finds out what To guide. Keeps employee
employees maintains a motivates well informed.
whenever positive employees and
required. environment. tries to provide
it.
14.)PLANNING AND ORGANIZING:
Definition: Establishing courses of action for self and others to ensure that work is
completed efficiently.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Diaries Meets deadlines, Able to assist Is effective in Ability of
appointments delivers work on other team planning the arrange and
and keeps to time without members where best balance of assign work to
them on time. sacrificing necessary to resources use resources
Can prioritize quality. formulate including efficiently.
tasks and Is a positive objectives. human, financial
recognize the influence on the Accountable for and
difference use of time in- preparation and technological to
between urgent group meetings delivery of plans meet goals.
and important - helps maintain for an activity or
tasks. focus. project
undertaken by a
work group or
team.

15.)PROBLEM SOLVING:
Definition: Processes problems into solutions and new opportunities.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Ability to Determine Work actively to Ability to Identifies and
identify possible resolve the handle outcomes educates others
problems. solutions. issues. arising out of to focus on
the solutions causes, not
suggested and symptoms, of
implemented problems and
works co
operatively to
seek solutions.
16.)RETENTION:
Definition: Employee retention is a process in which the employees are encouraged to
remain with the organization for the maximum period of time or until the completion of the
project.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Has a basic Able to Ability to Takes actions Create a feeling
understanding of understand develop plans to and implements of recognition
employee reasons for reduce attrition. plans to check among the
turnover. employee attritions employees.
turnover.
17.)RECORD KEEPING:
Definition: Ability to handle documents
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Has a basic Ability to make Can interact Ability to Capable of
understanding of entries. with various interpret the keeping up to
various kinds of departments and records and take date records.
records. prepare records decisions
accordingly. accordingly
18.)STRATEGIC ORIENTATION:
Definition: It is an inclination to formulate strategies with long term objectives..
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Takes a long Identifies gaps Sets targets, Decides on Takes on
term and and seeks to monitors optimum work challenging but
visionary view overcome them. efficiency and approach. achievable
of the direction effectiveness. goals.
to be followed
in the future.
 19.)SELECTION:
Definition: selection is a process to choosing the best among st available alternatives.
It is finding right person for the right job.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Has a basic Ability to Ability to screen Ability to select Can interact
knowledge of recognize skills candidates and the right with various
selection and talents conduct candidate for the universities and
procedures around. interview. organization. suggest
recruitment
trips.
20.) TEAM MANAGEMENT:
Definition: Actively participating as a member of a team to move the team toward the
completion of goals.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Participates Takes in charge Takes action Uses strategies Communicates
willingly with of managing the outside daily to promote team information
the team by whole business work routine to effectiveness about the
doing his/her and completing build across the business to
share of the it at the right commitment to business such as management and
teams' work. time. the team as a providing employees.
Works well focus. Models information to Actively
within the team teamwork in other areas of organizes
environment to own behavior. the organization activities aimed
establish to help make at building team
constructive decisions spirit
ideas or collaboratively
solutions that and sharing
meet resources to
organizational solve mutual
objective. problems.
21.) TECHNICAL SKILLS:
Definition: These are the skill that are action specific and requires training.
LEVELS:
LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5
Performing Working with Demonstrating Working with Possession of
office task. and data and technical or computer knowledge,
numbers. professional technology, to understanding
working with expertise to at as use computer and expertise to
the computer a professional technology to carry out the
and technical ensure a high work
resource to he level of effectively.
organization. efficiency in
accomplishing
work.