Information Technology Activity and Status Report

June 2011

Announcements for Faculty and Staff Meetings

Contact Information Technology Anytime Support Desk Available 24 hours a day, 7 days a week (310) 506-HELP (4357) or (866) 767-8623 Technology and Learning for Faculty http://services.pepperdine. edu/techlearn/ techlearn@pepperdine.edu Ofce of the Vice Provost and Chief Information Ofcer (310) 506-4501 Request IT Services http://services.pepperdine.edu/ it/forms IT and OIE Receive the 2011 Campus Technology Innovators Award. Campus Technology magazine awarded the 2011 Campus Technology Innovators Award to Information Technology (IT) and the Ofce of Institutional Effectiveness (OIE) for their collaboration in establishing a strategic planning data warehouse to help Pepperdine leaders make more evidence-based decisions in University planning. This award recognizes top-notch university administrators, faculty, and staff that demonstrate the vision and leadership needed to take innovative technology initiatives to new heights on their campuses. Pepperdine was one of 10 recipients chosen out of 393 nominations submitted from higher education institutions around the globe. Timothy Chester, vice provost for academic administration and chief information ofcer, will be accepting the award on behalf of IT and OIE at the Campus Technology 2011 conference this July held in Boston. In the August issue of the Campus Technology magazine will feature Pepperdine's work. Outbound Spam Filter Activated to Protect Pepperdine Email. To increase protection of student, faculty, and staff email accounts, the Information Security Ofce has activated Pepperdine's rst-ever outbound spam lter. End users will not notice any change as a result of this implementation. This security feature checks emails being sent from Pepperdine accounts to the Internet for spam. In the coming months, the Information Security Ofce will be activating two additional spam lter features, the rst will block emails that are generated when someone uses your email in a spam campaign, and the second will monitor outbound messages for restricted information such as social security numbers or credit card numbers. To learn more about the new spam lter visit: https:// services.pepperdine.edu/it/email/spam/

Information Technology Activity and Status Report, June 2011

Administrative Support for Schools

Pepperdine Faculty and Staff Present at Sakai Conference in Los Angeles. This June, the Technology and Learning group will take more than 50 faculty and staff members to the North American Sakai Conference in downtown Los Angeles. Pepperdine attendees will participate or present in a total of 11 presentations. Faculty and staff attendees will have the opportunity to learn more about effective teaching practices with Courses (Pepperdine's Sakai instance) and keep abreast of technological innovations and new releases planned for the upcoming academic year. All Pepperdine attendees will meet for a Birds of a Feather session to discuss best practices and chart the future of Courses. For more information about the conference visit: http://services.pepperdine.edu/techlearn/ events/sakaiconference2011.htm Technology and Learning Workshop to Cover Academic Integrity. The Technology and Learning group will complete its three-part blending learning series this June with a workshop that focuses on protecting and ensuring academic integrity. Attendees will also review copyright issues and laws. This workshop will be offered at the Malibu campus on Friday, June 24 and on Tuesday, June 28 at the West Los Angeles campus. Information Technology to Host iPad Workshops for Faculty. Leaders from Pepperdine's iPad Research Study will talk through a ve-step process to help faculty and instructors think about the implementation of iPads in their courses. During the workshop, attendees will also explore how various teaching styles including lecture, group work, and individual learning can change when an iPad app is introduced to a particular lesson or activity. Overarching ideas and thoughts gathered from students and faculty who participated in the iPad Research Study over the past 14 months will also be shared during the workshop. This workshop is open to any faculty or staff member who is curious about the use of iPads in the classroom or interested in using iPads to enhance learning in their course. Malibu workshops: Monday, June 20, Tuesday, June 21. West Los Angeles workshop: Monday, June 27.

Administrative Support for the University

IT Works with Graduate Schools to Create New Smart Classrooms. Information Technology staff is currently working with the School of Law, the School of Public Policy, Construction and Campus Planning, and Facilities, Management, and Planning to create two new smart classrooms. When nished, these classrooms will allow faculty to better integrate technology into their curriculum including hosting high-quality video conferences, showing high denition videos, and using other audio/ visual technologies. IT's spring 2011 TechQual+ survey revealed that students desired faculty to use more technology in their teaching. These smart classrooms are the rst step to supporting faculty in their use of technology in the classroom. Renovations to these classrooms are taking place this summer and will be ready for use this fall. Information Technology Welcomes New Colleagues to the IT Team. Pepperdine's Information Technology recently welcomed ve new employees to the IT team. Please welcome them to the Pepperdine community. Kevin Diep - Kevin Diep serves as senior client technologies analyst and technology liaison to Pepperdine's Communication division. He assists faculty members with the tools and technological training that enhance the educational experience in the classroom. Diep is also a proud graduate from Seaver College. Prior to rejoining the Waves' family, he spent a couple of years working in K-12 education on the East Coast.
2 Information Technology Activity and Status Report, June 2011

 Alex Goulak - Alex Goulak serves as senior systems and data administrator in IT's Systems and Networking group. Goulak brings with him more than 18 years of information technology experience to the team. Prior to coming to Pepperdine, Goulak held leadership roles at Puroow, Inc. and Netkit Solutions LLC. Canon Hamlin- Canon Hamlin serves as senior client technologies analyst in Pepperdine's Malibu eld support group. He maintains computers, systems, and data for all of the Seaver Campus staff. In addition, he serves on the education technology support team, helping staff with Sakai. Hamlin is also a proud Pepperdine alumni. Jordan Lott - Jordan Lott serves as senior client technologies analysts for IT's Audio Visual Technologies group, which assists with all audio/visual needs of the University. Lott brings with him more than four years of audio/visual and information technology experience to the team. Prior to Pepperdine, Lott served as the information services acquisitions administrative assistant at MGM Studios. Tiffany Yu - Tiffany Yu serves as communications specialist for IT. Yu brings more than three years of public relations and communications experience to the team. Prior to Pepperdine, she was the public relations coordinator for the California Healthcare Institute where she assisted in all public relations campaigns in Sacramento and Washington, D.C. IT is Exploring the Possibilities of a Universal Survey Tool for the University. In May, departmental liaisons were asked to ll out a survey to help Information Technology determine the potential for purchasing a universal survey tool for the University community. A universal survey tool could help the University save money, while at the same time providing additional functionality and allowing for consistency in branding. The ndings from the survey will be presented at the next University's budget managers' meeting. Thank you to those who participated in the survey. For more information on this initiative contact Dana Hoover at dana.hoover@pepperdine.edu. or Thomas Hoover at thomas.hoover@pepperdine.edu.

Infrastructure, Systems, and Networking Updates

Wireless Access to Improve this Summer. This summer, Information Technology's Systems and Networking staff is working to upgrade Internet access and speed on all campuses. As a result of data collected in the 2010 TechQual+ survey, IT recently doubled Internet bandwidth on the Malibu campus and increased the number of wireless access points at the Irvine and Malibu campuses. Thus far, the wireless access points have been upgraded at the Center for Communications and Business, Seaver Academic Complex, Keck Science Center, Pendleton Learning Center, Irvine Graduate Campus, and the School of Law.The wireless networks in most of the student residential buildings including the Lovernich apartments, and Page I and II apartments, will be upgraded before the fall 2011 term begins. Student Email Move to Exchange 2007 is Nearly Seventy Percent Complete. Information Technology's Server Engineering team including Ken Noone and Brian Aasen have migrated about two-thirds of student email accounts to newly updated servers. The new servers will allow email users to take full advantage of the new Windows and MAC Outlook 2010/2011 clients. The migration is expected to be seamless and will occur every night between midnight through 6:00 am. For more information on this initiative, visit the IT website: http://services.pepperdine.edu/it/newsevents/alerts/ 2010/exchange2007.htm

Information Technology Activity and Status Report, June 2011

Administrative Support - Software Tools

NetworkID Password Change Process Made Easier. All Pepperdine faculty, staff, and students receive a NetworkID, which is used to access online resources such as WaveNet, University libraries, or Courses. The NetworkID website is used to reset a password, update a NetworkID prole, or redirect Pepperdine email. On May 20, Information Technology's Enterprise Information Systems' team member Sean Fife implemented updates to the NetworkID website to increase usability and enhance the user experience. Visit the updated page at https://networkid.pepperdine.edu. Tracking of Grant and Funding Proposals Made Easier Through PeopleSoft. IT's Enterprise Information Systems' staff member Ronit Weiss partnered with Gail Chester from the Ofce of Research and Sponsored Programs to implement a new PeopleSoft application that tracks faculty grants proposals and funding. Prior to this, proposals were tracked using spreadsheets and Access databases. This new PeopleSoft application improves data quality and efciently tracks the progress of proposals. To learn more about this project, contact Ronit Weiss at ronit.weiss@pepperdine.edu. IT and Payroll Partner to Reduce Processing Payroll Time. IT's Enterprise Information Systems' team member Brian Fujitani partnered with Susannah Stratford from Payroll to reduce the time to transfer data from Kronos, the University's timekeeping system, to PeopleSoft. With more than 2,500 employees at Pepperdine, the transfer was usually an overnight process that took about four hours to complete. By optimizing the underlining code, the process now only takes 30 minutes. This improvement has allowed Payroll to streamline the payroll process. To learn more about this project, contact Brian Fujitani at brian.fujitani@pepperdine.edu.

Presentations
IT Staff Kim Cary and Gerard Flynn Speak at JASIG 2011 Conference. Kim Cary, chief information security ofcer, and Gerard Flynn, director of Technology and Learning, presented Keys to Successful Switching to Open Source: Pepperdine's Sakai Implementation at the Java in Administration Special Interest Group (JASIG) 2011 conference on May 24. Both spoke about the impetus for pilot testing an open source learning management system, the methods taken in evaluating the system, the ndings from the study, and the roadmap followed in implementing Sakai universitywide. To read more about the presentation visit the website at: https://www.concentra-cms.com/ program/Jasig/48/327.html Dr. Timothy Chester to Speak at Sakai 2011 Conference. On June 16, Timothy M. Chester, vice provost for academic administration and chief information ofcer will speak about "Why We Switched to Sakai" at the 2011 Sakai Conference. After a quiet and successful transition to Sakai, Chester will share the success his team found in leading a transparent and open process, developing faculty advocates, and using data to support decision-making leading up to Pepperdine's adoption of Sakai. Other Pepperdine faculty and staff presenters include Gerard Flynn, Alan Regan, Hong Kha, Jennifer Cha, Thomas Hoover, Susan Gautsch, Chris Heard, and Owen Hall, Jr.

Information Technology Activity and Status Report, June 2011

Benchmarks and Accountability

Anytime Support Help Desk Statistics for May. During May 2011, there were 1150 requests for support managed through the Anytime Support Desk. Of these requests, 73 percent were resolved within two days and 96 percent were resolved in fewer than ve days. The average wait time for individuals calling the Anytime Support Desk was 176 seconds. Seventy-seven percent of requests were resolved by the Anytime Support Desk on the rst call. Online Requests. In May 2011, there were 204 additional requests for support managed through online web request forms. The top two types of online requests were: departmental telephone service (47) and network resources request (36). Anytime Support Desk User Survey Results for May. Through an automated feedback process, all Anytime Support Desk callers have the opportunity to complete a web-based satisfaction survey. In May 2011, 113 (11%) of 1029 survey requests sent to customers were submitted. The fourquestion survey uses a 1 to 5 sliding scale with 4.00-5.00 equal to Excellent.
Month March April May Response Rate 12% 10% 11% Overall Satisfaction 4.53 4.66 4.40 Competency 4.62 4.73 4.59 Customer Service 4.38 4.59 4.24 Resolution Timeliness 4.60 4.67 4.46

Staff Support by Major Area. All Pepperdine IT staff allocate their day-to-day efforts using client, project, and task codes; using this data, total division-wide staff effort for May 2011 was distributed as follows:
University Administration Support Colleges, Academic Affairs University-Wide, Common Services IT Administration and Management General Overhead (Leave, Holiday) Total: 1,721 hours 3,027 hours 5,084 hours 2,865 hours 2949 hours 15,645 hours 11.00% 19.35% 32.00% 18.85% 18.85% 100% $67,590.42 $77,938.47 $198,275.39 $93,252.94 $106,634.02 $543,691.24

Support for Schools. Pepperdine IT staff effort provided to Pepperdine schools is as follows:
Month March April May Seaver 56.14% 59.68% 52.09% GSBM 20.84% 17.87% 23.42% GSEP 19.56% 19.07% 20.76% SOL 1.18% 1.45% 0.86% SPP 2.27% 1.94% 2.88%

How to Subscribe to this Report. If you would like to be added to the distribution list for this report, please contact Tiffany Yu, communications manager, at extension x4139. The Monthly IT Status Report archive is available online at services.pepperdine.edu/it/about/status-reports.htm.

Information Technology Activity and Status Report, June 2011