1. Terangkan satu senario konflik di sekolah. Briefly explain one conflict scenario which occurs in the school.

A school which has been divided into two sessions- morning and afternoon session will face a lot of conflicts in the time being. For instant, the relationship between students and students of different session will be one of the main conflicts in a school. Students in different sessions will have to share the same class hence they might face a couple of conflicts such as: the cleanliness of the classroom, the usage of the classroom during weekend co-curriculum activities (Saturday for instant and etc.) The scenario is when the students of both sessions will have to decide who will be in charge of the cleanliness and the decoration of the classroom. Usually, in this situation, the morning session s students will be the leading roles as they are older compared to the afternoon session s students who are usually divided by the form one to three students. In a meanwhile, the form four to form six students will have the authority to decide how they want the classroom to be like and normally of course the afternoon session s students will have to tolerate because they are younger, but there is also sometimes when this will be causing a conflict between both sessions just in case the afternoon session s students are wild and aggressive, they might want to try to fight back to get a chance to speak for their rights. Who will be in charge of clearing up the dustbin after the class is ended? What color paint should we choose for the classroom, should it be a decision that is being made after a meeting of both sessions? Or could it be just a one-sided decision? Who should tolerate and who should give in and accept the agreement? This is a matter we should look forward to in the next level.

2. Terangkan

bagaimanakan

konflik

tersebut

di

atas

dapat

diuruskan

dengan

menggunakan gaya pengurusan konflik secara bersaing, mengalah, berkompromi, mengelak dan berkolaborasi. Describe how Kilmann and Thomas s 5 ways of dealing with conflict can help solving the scenario mentioned above. Avoidance The avoidance mode is a solution when the people who used it will be the loser of the situation because he tends to avoid the conflict as he thinks that avoiding the conflicts

meaning that there won t be further argument ahead. This is the way we can use to avoid facing the matter in a hard way. We can try to not hit rocks with rocks. In other words, it is better to prevent/avoid direct conflict with the other person. In this case, the students of the afternoon session will try to avoid the conflict ahead with the morning session s students, and to do so, he will just have to accept whatever that is being decided. Competition

The competition mode is one-sided and there will be a winner and a loser in the end of the situation. The competitor who used this way to solve matter should have a great confident that he has the possibility to win in the discussion and he is confided that his competitor will lose in the discussion. For instant, direct to the situation above, it is best solve by organizing a competition among both sessions to come out with the best idea on what and how to decorate the classroom and the teacher will be the judge to decide which proposal is to used for classroom decoration. Compromise

The compromising mode is moderate assertiveness and moderate cooperation. Some people define compromise as giving up more than you want while others see compromise as both parties winning. Times when the compromising mode is appropriate are when you are dealing with issues of moderate importance, when you have equal power status, or when you have a strong commitment for resolution. We can try to solve the problems arise by students and students from different session by, for example, if two batches of student are sharing a classroom, find a representative from each batch and sit down and after that try to settle down the things between them, for example, arranging whoever is the last one to use the classroom has to make sure the door is locked, the morning session has to make sure they have the dustbin emptied, the blackboard remains clean and etc. The afternoon session meanwhile should keep the classroom clean and tidy for all time. This is what we called 50/50 winning. (nego, finding the root of the problem)

Collaborating

The collaborating mode is high cooperation and high assertiveness. It means, in order to achieve the best solution to a conflict, they have to create a solution to the conflict that would not have been generated by a single individual. Only issues which are very important should use this method to solve it because it is very time consuming. Accommodate mode is low assertiveness and high cooperation. It shows

Accommodating

reasonableness, develop performance, create good will, or keep peace. Some people use this solution when the issue or outcome is of low importance to them. Some of the accommodating skills are forgetting your desires, selflessness, ability to yield and obeying orders. For example, between students and students from different session, the morning session requests the afternoon session requests to sweep the balcony three times a week where as they sweep twice, the afternoon session can just obey the request and act selfless in order to avoid conflict. 3. Dengan merujuk kepada senario konflik di atas, gaya pengurusan konflik manakah paling berkesan? Berikan sebab. By referring to the conflict scenario above, which way of dealing with conflict is the most effective way? Give reasons why. The most effective way to deal with conflict is the collaborating mode. For example, the relationship between students and students of different sessions seem to be very close and complicated because it will link with couple of conflicts. By generating ideas to solve a problem by each of them is good, for example, throw a meeting, like Students to Students Annual Meeting , every students are invited to come and then, they can give out their opinions if they don t like a certain issues. A peaceful way to solve a problem is better than quarreling or fighting. This meeting can be held a week before school reopens so that everything can goes on smoothly. Every student is allowed and feels free to rise up their own thoughts. This way also helps students to focus on working together and can meet the current schools needs. For example, helping each other to keep the school compound clean, maximize the use of library etc.

4. Gaya pengurusan konflik manakah perlu dielakkan? Mengapa? Which conflict management style should be avoided? Why?

In our opinion, Avoidance should be avoided as it will only let the conflict gone more and more serious. Let us view the consequences of dealing the conflict in our situation using on the relationship between students and students of different session. Avoidance means ignorance, run away from the conflict. If either students from morning and afternoon section choose to avoid this matter, the problem of cleanliness of the classroom, the usage of the classroom during weekend co-curriculum activities are still remain unsolved. At the same time, their conflict will become more serious as their problems have never been solved. Students from either section might think that students from other section are ignoring them and running away from the issue thus get pissed off. As a conclusion, we think that Avoidance shouldn t be practiced due to the less effectiveness of the method. To conclude our discussion and as a summary, we would like to make a comparison of the methods being used in this situation in the table below. Methods 1. Avoidance Effects towards the conflict 2. Competition 3. Accommodation 4. Compromise 5. Collaboration Ignorance Ended in deadlock Run away from the matter Create effective administration keep peace create good will Win- win-like situation Less conflict & complaint Win-win situation Tighten relationship Higher degree of agreement on the solution