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2010
926101

Administrative
Professionals
ASA Award

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2010.10.

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1999

1880

1930
1942
National Secretaries Association

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1998 8
Professional Secretaries International

International Association
of Administrative Professionals

(1) (2)
(3) (4) (5) (6)
(7) (8) (9) (10)

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2000

2006

2007 6

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01

1
2
3
4
5
6
7
8
9
10
11
12
13

KISS 4
8
9
11
12
14
17
18
21
22
To Do Lst 26
27
28

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02

33

1 34
2 38
3 40
4 43
5 46
6 48
7 50
8 68
9 76
10 78
11 79
12 83
13 85

03

89

1 90
2 94
3 97
4 105
5 106
6 111

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7 113
8 115
9 117
10 118
11 120
12 121
13 124

04

EQ 129

05

167

1 130
2 140
3 147
4 156
5 160

1 168
2 175
3 183
4 187
5 193

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06

197

07

231

08

259

1 198
2 209
3 C 213
4 218
5 80/20 222

1 232
2 236
3 240
4 250
5 252
6 254

1 260
2 265
3 269
4 272
5 278

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01

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10%
40%
70%
Communication studies indicate that we remember:
10 percent of what we hear,
40 percent of what we hear and see,
70 percent of what we hear, see, and do.

1.

KISS Keep it Simple and Short

KISS

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01

KISS

65%

KISS

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KISS
KISS

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01

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2.

5W2H 5W
WhoWhyWhenWhereWhat
HowHow much

701
3 10 7 701

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01

3.

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01

4.

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5889-6188
5889 6188
88 6C03
88 6C03

5.

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01

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6.

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01

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01

7.

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8.

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01

5W2H

Call
e-mail

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To: Dr. Lin


Date: March 3, 200

WHILE YOU WERE OUT


Mr./Mrs./Miss
Of ABC Company
Phone
Telephone

Returned your call

Will call again

Urgent

Please call

Wanted to see you

Called to see you


Message:
Taken by

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01

9.

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Reflective Listening

10.

Reading Type Character

L i s t e n i n g Ty p e

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. -- .
-- ,2011.07

ISBN 978-986-121-682-9
1.
493.9

100006988

3M47









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