Haru Holdings, LLC

A Nissan North America Subsidiary

Problem Identification Report

Haru Plant Address Contact Phone Fax
Canton 357 Nissan Way - Dock 9 Canton, MS 39046 Katina Mccoy 601-813-8061 601-407-2071

Supplier Address Email Contact Phone Fax Supplier Code

Coclisa 1301 Joe Battle El Paso, Tx 79936

bmohrman@visteon.com

Bob Mohrman 915-775-5299

CMMSCM01A

QR Number Supplier Notification date:

81099 1/14/2010

Part Number Part Name

1049078 AC Condenser

Concern Description: Warped at bottom. Additional Ticket: (81639)

Date of occurrence Material Disposition Sort { } Quantity sorted Material scrap costs Affected Plant Department Reason for Charges:

1/11/10

Scrap { }

Repair { }

Return to Supplier { x }

Other { } Percent defective

Quantity defective

Dept. Number Hours: Direct Labor Indirect Labor Salaried Hours 0 0

Charges $0.00 $0.00 $$6/19/2011 6/19/2011 6/19/2011

(Be specific. Attach additional sheets if needed.)

Total Charges to Supplier: Haru Approvals (if necessary) Quality Manager MP&L Manager Controller
Return to Haru within 3 days of notification.

Date Date Date

Supplier acceptance of charges Supplier denial of charges

Supplier signature Title Date

Form QA 3-14 Revision: August 18, 2006

Supplier Quality Notification

Report Number Date Supplier Supplier's Contact CAC Responsible Part Number Part Name Vehicle Line (ZW, WZW, IWZW, UL) Quantity Affected Similar Part Consideration? Has part been returned? Where was issue found? Sequence Number Containment @ Haru? SCM notification required? CCAR Required ? Yes or No IQ or VRT (If VRT issue) Yes or No Yes or No Yes or No 81099 1/14/10 Coclisa Katina Mccoy Corriell Guice 1049078 AC Condenser ZW 2 no no IQ N/A yes no yes Warped at bottom
INSERT PICTURE HERE
(Part that is NG)

Description of problem (be specific):

Concern Description: Warped at bottom. Additional Ticket: (81639)

INSERT PICTURE HERE
(Good Part)

Distribution:

2 of 8

06/19/2011

NISSAN ANPQP - 8D CONCERN & COUNTERMEASURE REPORT SUMMARY Supplier Name & Code Coclisa Part Name AC Condenser Part No. 1. Concern Details Description (include photograph or sketch): CMMSCM01A Completed by Position 1049078 Date Bob Mohrman Approved by Position Date Report No. Rank Incident Date & Time Model ZW Quantity Affected Affected Lot No's. Recurrence 2. Similar Part Consideration Can the concern appear on other parts? Consider: Yes - Other models - Generic parts - Other colours - Opposite hand x - Front / Rear x - Other (please state): Y N 81099

Concern Description: Warped at bottom. Additional Ticket: (81639)

2 0

No x x x

Comment / Result

3. Initial Analysis Where should the non-conforming parts have been detected? - During process / manufacture? - After manufacture (e.g. Final Inspection) - Prior to dispatch - Other (please state):

Yes x

No x x x

Reason for non-detection The part seat on the endpoints need receive the part to meet to the standar

4. Temporary Countermeasures - Immediate Action What actions have been taken to prevent the delivery of reject parts to Nissan plants? Consider: Actions Taken - Work in progress 100 % CS1 Inspection for the nissan condesser 01/22/10 - Stores stock - Warehouse stock - Service parts - Other (please state): Temporary Countermeasure Details: * A Quality stand down on the area with the supervisors and people involve on this issue * A Quality Alert was signed and placed on the area indicating the voice of the customer * CS1 control shipment inspection on a separte area 100 % on the nissan condenser *Mark the condenser on the bottom of the R/D for CS1 certification, and pallet identification whit leyend of mat certified.

Qty. OK Qty. NG 448 0

% Effective 100

Delivery Date for 1st OK parts after temporary countermeasure Delivery Ref. for 1st OK parts after temporary countermeasure How are OK parts identified? Material certified for No Warped

5. Final Analysis 5 WHY Analysis to identify root cause: Consider: Man, Material, Machine, Method, Who, Where When Why, How, Process settings, Rework, Maintenance etc. Attach extra detail sheets where necessary 1 Why was the defect made? Why? Why? Why? 2 Why? Why was the defect not detected? Why? Resp. 4 Dept. 5 Why? Why? Why? Why?

Why?

Why?

Why?

Why?

Why?

Why?

Why?

Why?

Why?

Why?

Why?

Why?

Root Cause: Resp. 1 Dept. 2 Resp. Dept. 3 Resp. Dept. Resp. Dept.

6. Permanent Countermeasures What actions have been taken to prevent the manufacture of reject parts in the future? Consider: Error proofing, Testing, Process Control etc. Actions

Why?

Why?

Why?

Why?

Resp.

Dept.

Timing

7. Countermeasure Confirmation Have the countermeasures implemented been confirmed as effective? Countermeasure Action

Confirmation method

8. Follow-up Actions (Lessons Learned / Recurrence Prevention Activities) Review the following documentation and update as a result of this concern. Please attach relevant data, e.g. Dimensional Report, Capability study, Attribute data, Fault tree analysis etc. Consider: Updated? Details - DFMEA - Drawing / CAD data - Design / Development / QA Standards - Special Characteristics & Key Features Diagram - PFMEA - Process Flow Chart - Control Plan / Chart - In house Work / Inspection Instructions - Gauges / MSA - Sub-supplier Follow-up Have the countermeasures taken been horizontally deployed to similar parts, processes and other plants? Countermeasure Action Deployment? (Yes / No)

Resp.

Dept.

Timing

Details

Copyright 2008 Renault / Nissan

QA 3-49

Page 3 of 8

Item Supplier Name & Code Part Name Part No Completed by Position Date Approved by Position Date 1 Concern Details Description (included photograph or Report No. Rank Incident Date & Time Model Quantity Affected Affected Lot No's. Recurrence

Completion Instructions Supplier Company name & unique code to each supplier, issued by Renault / Nissan Purchasing Dept. The part name or description as identified on the product drawing. As issued by Renault / Nissan design department. The name of the supplier company representative who completed the 8D-CCR The position of the supplier company representative who completed the 8D-CCR The date the 8D-CCR was completed The name of the supplier company representative who authorized the release of The position of the supplier company representative who authorized the release of The date the 8D-CCR was approved for release. A description of the concern highlighted via the Nissan complaint containing all relevant information. Include a photograph or sketch of the concern where appropriate. The reference number of the Nissan complaint to which the 8D-CCR relates. The rank of the concern identified on the Nissan Complaint which relates to this The date and time that the concern became apparent at Nissan The vehicle/ powertrain model number(s) affected by the concern product The total number of parts at Nissan affected by the concern which relates to this 8D-CCR. This quantity shall be updated according to Nissan information until Step 4 has been implemented and confirmed. (mandatory for parts with "Special The affected lot numbers at Nissan plants Tick relevant box (Y = Yes N = No) to indicate whether this concern has been identified on a previous complaint from Nissan. A concern is recurrent if it has the same cause as a previous one and concerns the

2 Similar Part Can the concern appear on A prompt list to ensure that consideration has been given to other similar parts other parts? and processes, stock, work in progress etc. Answer each prompt by adding a tick to the relevant box (Yes /No). If the response is Yes, an outline comment is required. If the 3 Initial Analysis Where should the nonA prompt to ensure that consideration has been given to non-conformance conforming parts have been detection failure. Answer each prompt by adding a tick to the relevant box (Yes / detected? non-detection No). reason why the failure was not detected in the expected control area of the Reason for The 4 Temporary Countermeasure - Immediate Action What actions have been A prompt to ensure consideration has been given to the action required to prevent taken to prevent the delivery of non conforming parts to Nissan. delivery of reject parts to Nissan plants? In the 'Actions Taken' box, detail the actions taken e.g. 100% inspection, lot sampling etc.

Nissan field Work In Progress Stores Stock Warehouse Stock Service Parts

VPRS field Plant

Warehouse

Quantity OK / Quantity NG Insert the OK / NG quantities found during containment. % Effective Indicate the % effectiveness of the temporary countermeasure taken for each Temporary Countermeasure Describe the containment countermeasure actions taken to prevent the delivery of Details non-conforming product to Nissan. Include the total quantity of product that this action has been applied to. if necessary. Attach details to the 8D CCR Delivery Date for 1st OK parts after temporaryof the 1st delivery of OK product. This will allow Nissan to The delivery date countermeasure. identify and manage the introduction of OK delivered product.

Service

Other

Delivery Ref. for 1st OK parts after temporary countermeasure. Number) of the 1st delivery of OK product. The delivery identification code (RAN This will allow Nissan to identify and manage the introduction of OK delivered product. How are OK parts identified? 5 Final Analysis 5 WHY Analysis to identify root cause Indicate the method / mark / identification used to identify the product that is the subject of the temporary countermeasure.

Perform a 5 WHY analysis to determine the root cause(s) of the concern and complete the appropriate boxes on the 8D format. The 5 WHY analysis must address two questions at the same time: 1. Why was the non conformity made? 2. Why was the non conformity not detected? In order to perform an adequate analysis, the concern must be addressed from all perspectives e.g. man, machine, material, method, who, where, when, what, why, how, process settings and conditions, rework, maintenance etc, should all be considered. sheets should be attached where necessary. Extra detail Root Cause A description of the real root cause(s) of the non-conformance determined through the use of the 5 WHY process. Note: Any appendices to the 8D-CCR should also be referenced in this section. Resp. The name of the management level company representative responsible for the Dept. The department responsible for the non-conformance 6 Permanent Countermeasures Actions A description of the countermeasure to be implemented to permanently prevent the non-conformance being repeated in the future. Resp. The name of the management level company representative responsible for the implementation of the countermeasure. Dept The department responsible for the implementation of the countermeasure Timing When will the countermeasure be implemented 7 Countermeasure Confirmation Countermeasure Action Describe the countermeasure action. Confirmation Method Detail the manner in which the countermeasure has been confirmed as effective. Attach any relevant information. 8 Follow-up Actions (Lessons Learned / Follow-up action A prompt to ensure consideration has been given to any further actions that may Recurrence Prevention be required in reference to the reported non-conformance. This shall include a Activities) review and update of all related documentation. referenced in the prompt list Updated? Enter "Yes" or "No" to indicate if the document(s) have been updated as a result of the actions taken to countermeasure the concern. Details If the answer to the above is "Yes", give a summary of what has changed. Resp. Identify the person responsible for making the update / change Dept. Identify the department to which the above person belongs Timing Indicate the date of completion/ validation of the change Have the countermeasures taken been horizontally deployed to similar parts, processes and other plants? a For recurrence prevention activities, consider if the countermeasures taken as result of the concern could be applied to other parts/ processes/ manufacturing sites.

Nissan field DFMEA

VPRS field

Countermeasure Action Deployment? (Yes / No) Details

Describe the countermeasure action. Enter "Yes" or "No" to indicate if the countermeasure action has been deployed to If the answer to the above is "Yes", provide details of where, what and how the deployment has been carried out.

Characteristi cs & Key Features Diagram PFMEA

Design FMEAs Drawing/CA Design D data Records/Print s Design/ Engineering Developmen Specs t/QA Standards Special Electronic Data/ SPC files

Process FMEAs Process Flow Process Flow Chart Charts Control Plan/ Control Plans Chart In House Work/ Inspection Instructions Gauges/MSA Quality Process Charts Gauge Ins