Staff Services Analyst (General) Job Analysis Results

Tasks
Scale A
Importance
(mean)

Scale B
Frequency
(mean)

Task Statements (N=61)

Interpersonal Skills

1.52

1.62

1.

Facilitate or lead a team or organized group of individuals (e.g., coaching a soccer team, directing a dramatic production, serving as student body class president, supervising a work group). Build consensus and agreement within a group of individuals holding differing or competing points of view (e.g., student body organization, PTA, service organization, self-managed work team). Work with multiple customers or clients in a fastpaced service-oriented business (e.g., bank teller, waiter/waitress, cashier at a fast-food establishment). Work in an environment which routinely requires a calm, courteous, and tactful approach while handling problems or complaints (e.g., customer service representative, officer in a professional association, leader of a volunteer organization). Deal with and successfully pacify difficult, disorderly, angry, or hostile people in the course of a work assignment or leadership position in a volunteer organization (e.g., customer service representative, cashier, officer in a neighborhood association).

1.62

1.76

2.

1.90

2.14

3.

2.38

2.57

4.

1.81

1.67

5.

Oral Communication

Scale A
Importance
(mean)

Scale B
Frequency
(mean)

Task Statements (N=61)

6. Verbally explain or clarify policies or issues related to projects or assignments (e.g., specifying methodologies used, explaining projected timelines, defining laboratory procedures). Verbally summarize data and information in an impromptu manner (e.g., reporting the outcome of a meeting or debate, responding to questions following a presentation). Persuade or influence others through the verbal explanation of data or issues (e.g., marketing a product or service, oral defense of a masters thesis). Provide verbal instructions or directions to individuals related to tasks to be completed or progress to be made on projects or assignments. Communicate verbally in stressful situations (e.g., dealing with angry or hostile individuals, handling multiple requests for information simultaneously, defending a conflicting opinion or approach).

2.57

2.62

2.14

2.29

7.

1.76

1.76

8.

2.00

2.00

9.

2.05

1.90

10.

Written Communication
2.57 2.43

11.

Prepare memos, letters, and correspondence documents to communicate with peers, supervisors, outside agency personnel, and the public. Prepare detailed notes regarding project activities and timelines for inclusion in reports, correspondence, and other written materials related to project status. Provide formal written feedback and reviews (e.g., completing performance evaluations, policy critiques, book reviews). Write instruction manuals to clarify complex procedures which others will follow (e.g., office procedures, computer operations, laboratory procedures). Write technical research reports (e.g., masters thesis, program evaluation).

2.14

2.19

12.

1.52

1.52

13.

1.76

1.67

14.

.67

.71

15.

Scale A
Importance
(mean)

Scale B
Frequency
(mean)

Task Statements (N=61)

16. Write promotional materials and brochures (e.g., product marketing brochures, conference flyers, advertising copy). Write articles for publication in professional journals, newspapers, or magazines (e.g., editorials, research articles). Edit a variety of documents and written materials (e.g., memos, letters, reports, procedures) to ensure the accuracy and completeness of information presented. Proofread a variety of documents and written materials (e.g., memos, letters, reports, procedures) to verify the use of correct format, punctuation, grammar, syntax, and sentence structure.

.95

.90

Eliminated

Eliminated

17.

1.90

1.90

18.

2.05

1.86

19.

Research and Data Collection

1.29 1.29

20.

Plan appropriate research strategies and techniques given the problem or issue to be studied (e.g., determining proper data collection methods to use, determining when statistical sampling is appropriate). Conduct library research to compile information from academic journals and research publications for projects or assignments (e.g., preparing a policy paper, writing a masters thesis). Develop instruments or processes to gather data for research projects or work assignments (e.g., developing surveys, questionnaires, interview questions). Gather information for research purposes from people in person or by telephone using formalized survey questions or interviews (e.g., conducting customer satisfaction surveys, collecting data for a masters thesis).

.90

.86

21.

1.48

1.57

22.

1.33

1.20

23.

Scale A
Importance
(mean)

Scale B
Frequency
(mean)

Task Statements (N=61)

24. Retrieve information regarding project activities and work assignments from hard copy and electronic files for use in planning work activities and completing assignments. Present findings of a research study, including statistical data, to others (e.g., providing supporting evidence for a policy or procedure change, defending a masters thesis).

2.14

2.25

1.52

1.40

25.

Data Analysis and Compilation

2.00 2.00

26.

Interpret complex or technical information and materials (e.g., trade journals, academic journals, technical reports, scientific literature, work procedures). Translate technical or complex material into common, everyday language (e.g., summarizing trade journals, academic journals, technical reports, scientific literature, work procedures). Interpret and compile data obtained through formal data gathering techniques (e.g., surveys, questionnaires, interviews). Develop procedures or methodologies outlining the steps to follow to complete projects or assignments (e.g., laboratory procedures, project implementation timelines, action plans). Check and verify the completeness and/or accuracy of forms or other documents (e.g., billing statements, applications for club membership, sign-ups for little league).

1.62

1.60

27.

1.71

1.65

28.

1.76

1.70

29.

2.19

2.00

30.

Quantitative Analysis
1.10 1.19

31.

Calculate percentages, ratios, and proportions to solve algebraic equations.

Scale A
Importance
(mean)

Scale B
Frequency
(mean)

Task Statements (N=61)

32. Perform basic statistical analyses to summarize numerical data (e.g., calculating means and standard deviations). Perform analyses of numerical data using intermediate statistical procedures (e.g., correlation, analysis of variance (ANOVA), linear regression). Perform complex analyses of numerical data using advanced statistical procedures (e.g., multivariate analysis of variance (MANOVA), multiple regression, factor analysis). Summarize, either verbally or in writing, the results of statistical analyses (e.g., statistical results of a research project or masters thesis, survey results). Design charts or graphs to pictorially depict numerical data (e.g., bar charts, pie charts, line graphs).

1.24

1.14

Eliminated

Eliminated

33.

Eliminated

Eliminated

34.

1.00

.90

35.

1.05

1.14

36.

Decision Making and Problem Solving

2.10 2.05

37.

Make decisions under tight time constraints and with limited information (e.g., determining service delivery dates, committing to project timelines). Identify problems or issues which impact the progress of projects or assignments (e.g., time constraints, resource limitations, scheduling conflicts). Analyze and evaluate problems or issues related to the progress of projects or assignments (e.g., determining impact, assessing alternatives for resolution, formulating action plans). Identify appropriate alternatives to resolve problems or issues related to the completion of projects or assignments (e.g., modifying schedules, adjusting deliverable dates, altering resources allocations). Implement specific actions to resolve problems impacting the progress of projects or assignments (e.g., modifying schedules, adjusting deliverable dates, altering resource allocations).

2.29

2.10

38.

2.43

2.29

39.

2.52

2.24

40.

2.38

2.19

41.

Scale A
Importance
(mean)

Scale B
Frequency
(mean)

Task Statements (N=61)

Project and Program Management

2.05

1.90

42.

Plan a comprehensive project involving multiple steps to be completed over a significant amount of time (e.g., planning a class project or masters thesis, planning a convention or conference). Prioritize and schedule the work to be completed by a small group or committee (e.g., determining the order of project steps to be completed by a charitable organization, developing an action plan for a work assignment). Lead or facilitate meetings, briefings, or hearings (e.g., conducting a business meeting for a club or service organization, chairing a committee meeting). Manage a budget for a project, program, or organization (e.g., serving as treasurer for a club or professional association, administering a project budget). Analyze and evaluate the effectiveness of programs, policies, or procedures (e.g., assessing the effectiveness of a marketing campaign, reviewing the bylaws or rules for a professional association or club).

1.71

1.71

43.

1.90

1.71

44.

.81

.81

45.

1.76

1.76

46.

Workload Management
2.76 2.57

47.

Work on assignments with stringent deadlines for completion (e.g., completing a college research project or work project by a pre-determined date). Complete complex and difficult assignments independently and with minimal supervision (e.g., writing a masters thesis, writing a procedures manual).

2.19

2.19

48.

Scale A
Importance
(mean)

Scale B
Frequency
(mean)

Task Statements (N=61)

49. Develop short-range and long-range plans and timelines for the completion of projects and assignments (e.g., developing an action plan for the completion of a research project, planning a fundraiser for a charitable organization). Develop an alternate work plan in response to changing priorities, problems or setbacks to allow for the completion of a project by a pre-determined date (e.g., adjusting project milestones, renegotiating service delivery dates). Apply strategic planning principles and concepts when designing and managing large scale projects (e.g., planning a major fundraiser, planning the implementation of a new program).

1.90

1.86

2.14

1.90

50.

1.05

1.00

51.

Information Technology
2.52 2.62

52.

Use word processing software to develop and format documents (e.g., memos, letters, reports, tables and/or graphs). Use spreadsheet software to present data and information in an organized manner (e.g., tables, graphs, and charts). Use spreadsheet software to perform mathematical and statistical calculations when summarizing and presenting data sets (e.g., calculating sums, means). Use personal computer database software to enter, organize, track, and retrieve data (e.g., billing records, mailing lists, project milestones). Troubleshoot and resolve basic problems concerning the use and operation of computer software programs (e.g., incorrect commands, syntax and formatting errors).

2.29

2.43

53.

1.67

1.86

54.

2.14

2.19

55.

1.33

1.43

56.

Training and Development

Scale A
Importance
(mean)

Scale B
Frequency
(mean)

Task Statements (N=61)

57. Present technical or complex information to others (e.g., explaining the use of computer software to a group of users, explaining statistical results from a research project). Make formal presentations to large groups of people (e.g., presenting a paper at a conference, addressing a city council). Write training or educational materials (e.g., developing a procedures manual, developing training class exercises, developing training course curriculum) Provide formal classroom training sessions to others in a work setting (e.g., presenting a training class on policies or procedures). Work as an academic instructor or teaching assistant in an academic institution (e.g., grade school teacher, teaching assistant for college history class).

1.62

1.67

1.48

1.43

58.

1.38

1.33

59.

1.24

1.24

60.

Eliminated

Eliminated

61.