Oki Data Confidential

PX723 Service Calls List - C9600 C9800/GA/MFP

Rev.1 2005-5-24 Based on Status handler Rev.31

[Note]
The service calls that CU firmware displays on the operator panel (LCD) are color-coded in "S/C No." column as follows
(1) CU firmware or CPU detected a CU board related physical problem. (2) CU firmware detected an anomaly in a program or data in nonvolatile media connected to CU board (ROM,FLASH memory,HDD) or in an optional board. (3) CU firmware detected an anomaly in behavior in PU (including a violation of communication protocol between CU and PU). Where the cause exists (in CU or PU?) is not known. (4) CU(CPU or CU firmware itself) detected an abnormal behavior of CU firmware. (It is possible that the root cause is a problem of the CU board.) (5) PU firm detected a physical problem in mechanism or PU board and CU displays S/C No. according to the problem. (6) Above (5) is happening and a user can fix the error. When a S/C No. in red background column is reported, make sure you record the conditions when it happened (sent data, CU/PU firmware versions, operation and etc.) and also print the MenuMap. The firmware problems in red column. *1 S.C. = LCD displays a service call. P.O. = A message appears and prompts a user POW ON. *2 When it happened, confirm it can be reproduced. After rebooting, operate the printer in the same way that caused the problem, and check if the same service call message appears. *3 This service call may happen only at factory shipping.

Fatal No. 001 002 003 004 005 006 007 008 009 010 011

Name Machine Check Exception DSI Exception (Data read failure) ISI Exception (Instruction read failure) Alignment Exception (Memory access error) Program Exception (Illegal instruction, trap instruction, privilege violation, and so on) Floating-point Unavailable Exception Instruction Address Breakpoint Exception (for debugging mode only) Thermal Management Interrupt Exception Instruction TLB miss <Reserved> Data TLB load miss <Reserved> Data TLB store miss <Reserved>

Occurs under the following condition. A serious problem in CU board was detected. This is notified when CPU detected parity error of the address bug, the data bus or the L2 bus; and so on. The program referred to an illegal address. This is notified when CPU detected unexpected exceptions.

How to handle If rebooting the machine does not improve the symptom, you need to replace the board. Record the displayed information on LCD (max. 3 lines of hexdecimal numbers), and then reboot. *2

Display *1 S.C. P.O. P.O. P.O. P.O. P.O. P.O.

Leisus I/F

PX723

The temperature of CPU exceeds 75C. The program referred to an illegal address.

Reboot Record the 24 digit addresses (usually 3) displayed in LCD, and then reboot. *2

S.C. P.O. P.O. P.O.

012~019 <Reserved> 020 CU ROM Hash Check Error (resident or ROM slot A problem has happened to program ROM in CU. 021 CU ROM Hash Check Error (option 1) 022 023 024 025 026 CU ROM Hash Check Error (option 2) CU Font ROM Hash Check Error (resident) <Reserved> CU Font ROM Hash Check Error (ROM slot 1) CU Font ROM Hash Check Error (ROM slot 2) An incorrect hash value was detected in resident (directly mounted) font ROM in CU board. An incorrect hash value was detected in the font ROM installed in DIMM slot 1 (A) in CU board. (Only for Japanese Non-PS model) An incorrect hash value was detected in the font ROM installed in DIMM slot 2 (B) in CU board. (Only for Japanese PS model) An incorrect hash value was detected in the font ROM installed in DIMM slot 3 (C) in CU board. An incorrect hash value was detected in somewhere other than the above DIMM slots in CU board.

Reboot the machine. *2

S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C.

If rebooting the machine does not improve the symptom, you need to check the device. The data in the font ROM (or Flash) may be damaged or font ROM that is not compatible with the CU firm (different version) may be installed.

CU Font ROM Hash Check Error (ROM slot 3) <Reserved> 027 CU Font ROM Hash Check Error (otherwise) <Reserved> 028~029 <Not assigned> 030 CU RAM Check Error (resident) 031 032 033 034 035 036 037 038 039 040 041 042 043 044 045 CU RAM Check Error (RAM slot 1) CU RAM Check Error (RAM slot 2) CU RAM Check Error (3rd option) <Reserved> RAM Configuration Error Slot1 RAM Spec Error Slot1 RAM Spec Error Slot2 RAM Spec Error Slot4 RAM Spec Error <Reserved> <Not assigned> CU EEPROM Error CU Flash Memory Error Flash File System Error Flash File System Version Mismatch PS Flash File System Error Flash File System Recovery Failed

The behavior of the RAM installed in slot 1 was checked and a problem was detected. (Resident RAM of a model that has resident RAM) The behavior of the RAM installed in slot 2 was checked and a problem was detected. (Add-in RAM of a model that has only one add-in RAM slot) The behavior of the RAM installed in slot 3 was checked and a problem was detected. The behavior of the RAM installed in slot 4 was checked and a problem was detected. RAM installation order is not correct. RAM that does not meet the spec was installed in slot 1. RAM that does not meet the spec was installed in slot 2. RAM that does not meet the spec was installed in slot 3. RAM that does not meet the spec was installed in slot 4. The behavior of EEPROM installed in CU board was checked, and a problem was detected. The behavior of Flash memory installed in CU board was checked, and a problem was detected. Initialization of Flash memory as DOS file system (TrueFFS) failed. The format version of Flash is different from the format version that the program supports. Initialization of Flash file system failed for PostScript requirement. Formatting the Flash file system was failed, so as to recover S/C042 error.

If rebooting the machine does not improve the symptom, you need to replace the device.

S.C. S.C. S.C. S.C.

Check with the spec document, and install RAM in the correct Check with the spec document, and install the RAM whose spec the product supports.

S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C.

If rebooting the machine does not improve the symptom, you need to replace the device. If rebooting and initializing Flash does not improve the symptom, you need to check the device. (A problem in Flash memory is possible.) If rebooting and initializing Flash does not improve the symptom, the CU board needs to be replaced. Replace the CU ROM with the correct one for the model.

046~047 <Not assigned> 048 PS Protection PS ROM is installed into Non-PS machine.

S.C.

049 050 051 052

CU Engine Type Mismatch Operator Panel Error<Reserved> CU Fan Error Image Processor Driver Error

053~059 <Not assigned> 060 061 062 063 064 065 066~069 070 071 072 073 074 075 076 077 Parallel Interface Driver Error Serial (RS232C) Driver Error <Reserved> USB Driver Error PCI Driver Open error <Reserved> NIC Combination Error <Reserved> <Not assigned> PostScript Internal Error Video Overrun detect <Reserved> Engine Communication Error H/W Overrun detect F/W Overrun detect Video Interface Error VIC Decomp Write Error <Reserved> VIC Illegal Decomp Error <Reserved>

When the EFI controller was installed into 600dpi printing engine, this error should be notified. A problem with the operator panel controller was detected. The FAN intended to cool down the CU stopped or strangely behaved. A problem was detected with image processing LSI; not detecting response to DMA abort or LSI initialization.

Replace the CU board with the correct one for the head model. If rebooting the machine does not improve the symptom, you need to replace the device. If rebooting the machine does not improve the symptom, you need to replace the device.

S.C. S.C. S.C. P.O.

CONF

Damage of network device or an error close to it was detected.

If rebooting the machine does not improve the symptom, you need to replace the device. Replace the NIC with a compatible one. If an address is displayed in LCD, record it and reboot.

P.O.

You installed NIC that is not compatible with the printer. An error was detected in PostScript core.

S.C. P.O.

A communication error happened between CU and PU. A image processing controller could not send data to the engine fast enough. CPU program could not set the video data to meet VideoDMA request. The video parameter was not meet the image processing controller.

Record the 2 digit number displayed in the right bottom line in LCD, Reboot. Keep the print result when the problem happened. *2

P.O. P.O. P.O. P.O.

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Fatal No. 078~079 <Not assigned> 080 Parameter I/O Error 081 Parameter Consistency Check Error Name Occurs under the following condition. Access failure to parameter storage location due to file damage or etc. Consistency error was detected in the parameters. How to handle If rebooting the machine does not improve the symptom, you need to check the device. Reformatting EEPROM/FLASH and then initialization by service personnel is needed. If rebooting the machine does not improve the symptom, you need to have the finisher serviced. Display *1 P.O. S.C.
Leisus I/F

PX723 -

HW/FIN1 #4 HW/FIN1 #3 HW/FIN1 #2 HW/FIN1 #1 HW/FIN1 #0 HW/FIN1 #0 HW/FIN1 #1 HW/FIN1 #2 HW/FIN1 #3 HW/FIN1 #4 HW/FIN1 #5 HW/FIN1 #6 HW/FIN1 #7 HW/FIN2 #0 HW/FIN2 #1 HW/FIN2 #2 HW/FIN2 #3 HW/FIN2 #4 HW/FIN2 #5 HW/FIN2 #6 HW/FIN2 #7 HW/FIN3 #0 HW/INV1 #0

082~089 <Not assigned> 090 091 092 093 094 095 096 Finisher Stapler Error <Reserved> Finisher Tray Elevator Error <Reserved> Finisher Bin2 Exit Belt Motor Error <Reserved> Finisher Jogging Motor Error <Reserved> Finisher Main Feed Motor Error <Reserved> <Not assigned> Finisher Unrecoverable Error Finisher stapler error (for the PX703/713 Finisher) Finisher tray elevator motor error (for the PX703/713 Finisher) Finisher bin 2 exit belt motor error (for the PX703/713 Finisher) Finisher jogging motor error (for the PX703/713 Finisher) Finisher main feed motor error (for the PX703/713 Finisher) 01 : An error was detected with the exit motor of the finisher. 02 : An error was detected with the tray lifting motor of the finisher. 03 : An error was detected with the jogger motor of the finisher. 04 : An error was detected with the staple motor (staple/folder) of the finisher. 05 : An error was detected with the paper stack handling motor of the finisher. 06 : An error was detected with the stapler unit swing motor of the finisher. 07 : An error was detected with the puddle motor of the finisher. 08 : An error was detected with the folder sensor of the finisher. 09 : An error was detected with the backup RAM of the finisher. 0A : An error was detected with the punch motor of the finisher. 0B : An error was detected with the punch unit transfer motor of the finisher. 0C : An error was detected with communication with the punch unit of the finisher. 0D : The power failure of the punch unit was detected. 0E : An error was detected with the punch backup RAM of the finisher. 0F : An error was detected with the punch registration sensor of the finisher. 10 : An error was detected with the punch side registration sensor of the finisher. 11 : An error was detected with the punch dust sensor of the finisher. 24V could not be detected in spite that 24V drive voltage in the inverter is on.

S.C. S.C. S.C. S.C. S.C.

If rebooting the machine does not improve the symptom, you need to have the finisher serviced.

S.C.

097

Inverter Power Supply Error

098~099 <Not assigned> 100 Engine Program Hash Check Error <Reserved> 101 Engine Loader Hash Check Error <Reserved> 102 103 104 105 106 107 Engine RAM Error or Belt stuck Error (PX723) Engine SRAM Error Engine EEPROM Error Engine EEPROM Missing Error Engine Control Error Engine ROM error At POW ON, an error was detected in RAM reading/writing. On PX723, the belt stuck error was detected. At POW ON, an error was detected in static RAM writing/reading. At POW ON, an error was detected in EEPROM reading/writing. At POW ON, EEPROM was not detected. An error was detected in engine control logic. At POW ON, an error was detected in ROM sumcheck.

If rebooting the machine does not improve the symptom, you need to have the finisher/inverter serviced.

S.C.

S.C. If rebooting the machine does not improve the symptom, you need to check the device. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C.

HW/PCU #5 HW/PCU #2 HW/PCU #4 HW/PCU #3 HW/PCU #1 HW/PCU #6

108~109 <Not assigned> 110 Illegal Envelope Feeder Unit <Reserved> 111 112 113 114 115 116 117 118~119 120 121 122 123 124 Illegal Duplex Unit Illegal Tray2 Unit Illegal Tray3 Unit Illegal Tray4 Unit Illegal Tray5 Unit Illegal Finisher Unit Illegal Inverter Unit <Not assigned> PU Board Fan Motor Error Power Supply LSI Error Power Supply Fan Motor Error Humidity Sensor Temperature Sensor

POW OFF and remove the unit. If the error appears even though you install the correct unit for the printer, you need to check each unit of the device As a duplex unit, an unsupported version was detected on a connection check; perhaps an invalid model of POW OFF and remove the unit. If the error appears even though you install the correct unit for the printer, you need to check each As a 2nd tray unit, an unsupported version was detected on a connection check. unit of the device. As a 3rd tray unit, an unsupported version was detected on a connection check. As a 4th tray unit, an unsupported version was detected on a connection check. As a 5th tray unit, an unsupported version was detected on a connection check. As a finisher unit, an unsupported version was detected on a connection check. As an inverter unit, an unsupported version was detected on a connection check. An error was detected in PU board cooling fan. *ODC(600dpi) do not display. Same as 128(03). A communication error with high voltage LSI was detected. Low voltage power supply unit temperature alarm was detected or an anomaly was detected in fuser exhaust ventilation fan/power supply unit cooling fan. *ODC(600dpi) do not display Same as 128(02) The sensor detected an anomaly in ambient humidity or humidity sensor is not connected. The sensor detected an anomaly in ambient temperature. If rebooting the machine does not improve the symptom, you need to check the device.

Envelope Feeder Unit for a different model was detected.

OPTROMERR #5 OPTROMERR #1 OPTROMERR #2 OPTROMERR #3 OPTROMERR #4 OPTROMERR #6 OPTROMERR #7 HW/IO1 #3 HW/PCU #0 HW/IO1 #2 HW/IO2 #3 HW/IO2 #4 -

125 126 127

Multi-purpose Tray Home Error Sensor Dewed Error Fuser Unit Fan Error

An error was detected in front feeder home position. A condensation error was detected. An error was detected in fuser cooling fan. *ODC(600dpi) do not display. Same as 128(01).

Wait for a while and power ON. LCD displays "POW OFF and wait for a while. / 126:Condensation If rebooting the machine does not improve the symptom, you need to check the device.

S.C. P.O. S.C.

HW/IO1 #4 HW/IO2 #5 HW/IO1 #1 -

128

Engine Fan Motor Error

01 : An error was detected with the cooling fan of fuser unit. 02 : An error was detected with the engine power supply cooling fan. 03 : An error was detected with the engine cavity cooling fan. 04 : An error was detected with the belt cooling fan. 05 : An error was detected with the image drum cooling fan. 06 : An error was detected with the top cover cooling fan. A high temperature anomaly was detected in LED head. A yellow LED head connection was not detected. A magenta LED head connection was not detected. A cyan LED head connection was not detected. A black LED head connection was not detected. An abnormal Yellow image drum installation position was detected. PX723: A yellow image drum motor was out of control on its up/down driving. An abnormal Magenta image drum installation position was detected. PX723: A magenta image drum motor was out of control on its up/down driving. An abnormal Cyan image drum installation position was detected. PX723: A cyan image drum motor was out of control on its up/down driving, or an error was occurred with the image drum up/down detecting sensor An error was detected with the yellow toner supply mechanism sensor. An error was detected with the magenta toner supply mechanism sensor. An error was detected with the cyan toner supply mechanism sensor. An error was detected with the black toner supply mechanism sensor.

If rebooting the machine does not improve the symptom, you need to check the device.

S.C.

HW/FAN #0 HW/FAN #1 HW/FAN #2 HW/FAN #3 HW/FAN #4 HW/FAN #5 HW/IO2 #0 HW/IMAG #3 HW/IMAG #2 HW/IMAG #1 HW/IMAG #0 HW/XER #3 HW/XER #2 HW/XER #1 HW/XER #0 HW/XER2 #3 HW/XER2 #2 HW/XER2 #1 HW/XER2 #0 -

129 130 131 132

<Not assigned> LED Head Over Temperature Yellow LED Head Missing Magenta LED Head Missing

If rebooting the machine does not improve the symptom, you need If rebooting the machine does not improve the symptom, you need to check the device.

S.C. S.C. S.C. S.C. S.C.

133 Cyan LED Head Missing 134 Black LED Head Missing 135~139 <Not assigned> 140 141 142 143 144 145 146 147 Yellow Image Drum Up/Down Sensor Error Magenta Image Drum Up/Down Sensor Error Cyan Image Drum Up/Down Sensor Error Black Image Drum Up/Down Sensor Error Yellow Toner Supply Switch Error Magenta Toner Supply Switch Error Cyan Toner Supply Switch Error Black Toner Supply Switch Error

If rebooting the machine does not improve the symptom, you need to check the device.

S.C. S.C. S.C. S.C.

If rebooting the machine does not improve the symptom, you need to check the device.

S.C. S.C. S.C. S.C.

148~149 <Not assigned> 150 151 152 153 154 155 Yellow Image Drum Fuse Cut Error Magenta Image Drum Fuse Cut Error Cyan Image Drum Fuse Cut Error Black Image Drum Fuse Cut Error Belt unit Fuse Cut Error Fuser unit Fuse Cut Error At POW ON, Yellow drum fuse cut error was detected. At POW ON, Magenta drum fuse cut error was detected. At POW ON, Cyan drum fuse cut error was detected. At POW ON, Black drum fuse cut error was detected. At POW ON, belt unit fuse cut error was detected. At POW ON, fuser unit fuse cut error was detected. If rebooting the machine does not improve the symptom, you need to check the device. S.C. S.C. S.C. S.C. S.C. S.C. HW/FUSE #3 HW/FUSE #2 HW/FUSE #1 HW/FUSE #0 HW/FUSE #4 HW/FUSE #5

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Fatal No. Name Occurs under the following condition. Yellow toner sensor error happened. (In Factory mode only) Magenta toner sensor error happened. (in Factory mode only) Cyan toner sensor error happened. (in Factory mode only) Black toner sensor error happened. (in Factory mode only) How to handle You need to check the device. *3 Display *1 S.C. S.C. S.C. S.C. S.C. S.C. POW OFF, and reboot after the temperature drops. If it does not recover, you need to check the device. POW OFF, and reboot after the temperature drops. If it does not recover, you need to check the device. S.C. S.C.
Leisus I/F

PX723 -

156~159 <Not assigned> 160 Yellow Toner Sensor Error 161 162 163 164 165 166 167 168 Magenta Toner Sensor Error Cyan Toner Sensor Error Black Toner Sensor Error Waste Toner Sensor Error <Reserved> Waste Toner Full <Reserved> <Not assigned> Thermistor Slope Error Compensation Thermistor Error

HW/TONER #3 HW/TONER #2 HW/TONER #1 HW/TONER #0 HW/IO3 #3 HW/FSR2 #3 HW/FSR2 #2 HW/FSR2 #1 HW/FSR2 #0 HW/FSR2 #7 HW/FSR2 #6 HW/FSR2 #5 HW/FSR2 #4 HW/FSR #7 HW/FSR #6 HW/FSR #5 HW/FSR #4 HW/FSR #3 HW/FSR #2 HW/FSR #1 HW/FSR #0 HW/FSR #4, #5

The heat roller thermistor is detected out of control. 01 : The compensation thermistor is detected as shorted. 02 : The compensation thermistor is detected as open.. 03 : The compensation thermistor indicates high temperature error. 04 : The compensation thermistor indicates low temperature error. 01 : The upper side thermistor is detected as shorted. 02 : The upper side thermistor is detected as open.. 03 : The upper side thermistor indicates high temperature error. 04 : The upper side thermistor indicates low temperature error. Heat roller thermister short was detected (in case of high temperature) Heat roller thermister open was detected (in case of low temperature). Heat roller thermister indicates a high temperature error. Heat roller thermister indicates a low temperature error. Back up roller thermister short was detected (in case of high temperature). Back up roller thermister open was detected (in case of low temperature). Back up roller thermister indicates a high temperature error. Back up roller thermister indicates a low temperature error.

169

Upper Side Thermistor Error

POW OFF, and reboot after the temperature drops. If it does not recover, you need to check the device.

S.C.

170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192~199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215~219 220 221~229 230

Upper Thermister Circuit Shortened Upper Thermister Circuit Opened Upper Heater High Temperature Upper Heater Low Temperature Lower Thermister Circuit Shortened Lower Thermister Circuit opened Lower Heater High Temperature Lower Heater Low Temperature Drive Roller Over Temperature <Reserved> Fuser Mismatch Envelop feeder I/F Error Duplex Unit I/F Error Tray2 Unit I/F Error Tray3 Unit I/F Error Tray4 Unit I/F Error Tray5 Unit I/F Error Finisher Unit I/F Error Engine Control Panel I/F Error Sub-CPU I/F Error. Inverter Unit I/F Error System Memory Overflow Page Memory Overflow<Reserved> <Not assigned> PU F/W download Check Sum Error PU F/W Flash Write Error PU F/W Flash Data Missing EnginePageSequencer IMGACK Error EnginePageSequencer IMGSET Error <Reserved> <Reserved> EnginePageSequencer illegal Function Call EnginePageSequencer Parameter Error Media Table Download Failure EngineControl illegal Page Cargo EngineControl Page Error EngineControl Video Queue Error EngineControl Print Sequence Error PrintScheduler Illegal Sequence <Not assigned> Print Statistic No-match HDD <Not assigned> RFID Reader not installed

If rebooting the machine does not improve the symptom, you need to check the device. POW OFF, and reboot after the temperature drops. If it does not If the symptom does not improve even though you reboot, you need to check the device. POW OFF, and reboot after the temperature drops. If it does not recover, you need to check the device. If rebooting the machine does not improve the symptom, you need to check the device. You need to check the device. If rebooting the machine does not improve the symptom, you need to check the device.

S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. S.C. P.O. P.O. S.C. S.C. S.C. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. S.C. S.C.

Fuser spec does not match. Communication with Envelope Feeder was cut. Communication with Duplex Unit was cut. Communication with Tray2 was cut. Communication with Tray3 was cut. Communication with Tray4 was cut. Communication with Tray5 was cut. Communication with Finisher was cut. Communication with Control Panel was cut. Communication with Engine Sub-CPU was cut. Communication with Inverter was cut. System memory overflows. Page memory overflows. A check-sum confirmation error was occurred in PU F/W downloading file. No response was detected for Flash Download Command on PU F/W downloading. A value of file size was not correct in a header part of the PU F/W downloading file. CU program error (OKI Controller only) CU program error (No Page DUPIN - not used) CU program error (No Page PPOUT - not used) CU program error (OKI Controller only) MediaTable Download to PU failed. CU program error (OKI Controller only)

HW/OPT1 #3 HW/OPT1 #1 HW/OPT1 #2 HW/OPT2 #0 HW/OPT2 #3 HW/OPT2 #1 HW/IO1 #6 HW/OPT1 #0 HW/OPT2 #2

Reboot Reboot Reboot and do PU Flash Download again.

HW/RFID #0

Record the string displayed in the bottom line in LCD, and reboot. Reboot. *2

Reboot. *2 Reboot. *2 Reboot. *2

CU detected a PU program error. (OKI Controller only) Print Statistics System is set to ON and HDD was removed or replaced. The RFID reader device cannot be detected.

Reboot. *2 Get the original HDD back. If rebooting the machine does not improve the symptom, you need to check the device.

231

RFID Reader I/F Error

232~239 <Not Assigned> 240 Engine Program Memory Error 241 Duplex Unit Program Memory Error 242 243 244 245 246 247 248 357 340 341 342 343 382 610 Option Tray2 Program Memory Error Option Tray3 Program Memory Error Option Tray4 Program Memory Error Option Tray5 Program Memory Error <Not Assigned> Engine Sub-CPU Program Memory Error Inverter Program Memory Error water toner error - EMBRAIAGEM PARTIDA reset de drum - drum erro YELLOW reset de drum - drum erro MAGENTA reset de drum - drum erro CYAN reset de drum - drum erro BLACK papel encravado por baixo da fusora ou ID yellow yellow: toner not installed

An interface error was detected with the RFID reader device. 01 : communication error between the RFID reader and the engine PCB. 02 : the transceiver circuit error of the RFID reader. 03 : communication error between the RFID reader and the Tag chip. 04 : the RFID Tag detection error (more than 4 chips) The engine detects a hardware error in a flash memory. The engine detects a H/W error in a flash memory of the duplex unit. The engine detects a H/W error in a flash memory of the option tray2. The engine detects a H/W error in a flash memory of the option tray3. The engine detects a H/W error in a flash memory of the option tray4. The engine detects a H/W error in a flash memory of the option tray5. The engine detects a H/W error in a flash memory of the Sub-CPU. The engine detects a H/W error in a flash memory of the inverter.

If rebooting the machine does not improve the symptom, you need to check the device.

S.C.

HW/RFID #1~4

If rebooting the machine does not improve the symptom, you need to check the device.

S.C. S.C. S.C. S.C. S.C. S.C.

FLASH2 #0 FLASH2 #5 FLASH2 #1 FLASH2 #2 FLASH2 #3 FLASH2 #4 FLASH2 #6 FLASH2 #7

If rebooting the machine does not improve the symptom, you need to check the device.

S.C. S.C.

249~299 <Not Assigned> check image drum. M drum missing

shows the toner cartridge is not installed inthe printer

611 612 613 631 632 633

Magenta: Toner not installed Cyan : Toner not installed Black: toner not installed Tray1: side cover. Paper Jam Tray2: side cover. Paper Jam Tray3: side cover. Paper Jam

shows the toner cartridge is not installed inthe printer shows the toner cartridge is not installed inthe printer shows the toner cartridge is not installed inthe printer

when such non-genuine toner cartridge for the color is detected afther opening and closeing the cover os the printer. The printer in this state changes to a notification state making about further 50 pages printable

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Fatal No. 634 635 637 Name Tray4: side cover. Paper Jam Tray5: side cover. Paper Jam JO: paper feed path Jam this error shows becaus of paper jamming that was caused in the printer, paper that was fed afther jammed paper remains in the printer Belt thermister short error (A thermister failure is assumed. 120C or higher) Belt thermister open error (A thermister failure or a connection error is assumed. -10C or lower) Belt thermister high temperature error (70C or higher assumed) Belt thermister low temperature error (0C or less assumed) An error was detected with the geared motor (Tray1) (Tray2) (Tray3) (Tray4) (Tray5) An error was detected with the belt rotation sensor. ->PROBLEMA COM A BELT An error was detected with Duplex FAN motor. 24V power isn't supplied (Duplex unit). An error was detected with Drum Motor rotation by overload. (Yellow ID) (Magenta ID) (Cyan ID) (Black ID) 24V power isn't supplied (Tray2 unit). (Tray3 unit). (Tray4 unit). (Tray5 unit). An error was detected with Fuser Motor rotation by overload. An error was detected with Toner Transfer Motor rotation by overload. Clock frequency of sub-CPU is detected out of permissible range. Clock frequency of Option unit is detected out of permissible range.(Duplex) (Inverter unit) (Tray2 unit) (Tray3 unit) (Tray4 unit) (Tray5 unit) If rebooting the machine does not improve the symptom, you need to check the device. (Tray1) (Tray2) (Tray3) (Tray4) (Tray5) If rebooting the machine does not improve the symptom, you need to check the device. (Slit sensor) Check Duplex FAN connector , Duplex connector and Duplex unit. Check Duplex connector and Duplex unit. If rebooting the machine does not improve the symptom, you need to check the device. (Yellow-ID) (Magenta ID) (Cyan ID) (Black ID) Check Tray-n connector and Tray-n unit.(Tray2 unit) (Tray3 unit). (Tray4 unit). (Tray5 unit). If rebooting the machine does not improve the symptom, you need to check the device. (Fuser Unit) If rebooting the machine does not improve the symptom, you need to check the device (Toner Transfer Motor) and clean Waste Toner If rebooting the machine does not improve the symptom, you need to change S2M board. If rebooting the machine does not improve the symptom, you need to change the board.(Duplex) (Inverter unit) (Tray2 unit) (Tray3 unit) (Tray4 unit) (Tray5 unit) If rebooting the machine does not improve the symptom, you need to check the device. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. P.O. PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 PUSC #0~#7 S.C. S.C. S.C. S.C. Occurs under the following condition. How to handle Display *1
Leisus I/F

PX723

901 902 903

Belt Thermister Error; Shorten Belt Thermister Error; Open Belt Thermister Error; High Temperature

904 Belt Thermister Error; Low Temperature 905~909 <Reserved> 910 911 912 913 Tray1 GDDC Error Tray2 GDDC Error Tray3 GDDC Error Tray4 GDDC Error

914 Tray5 GDDC Error 915~916 <Reserved> 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937~939 940 Belt Slit Sensor Error Duplex FAN0 Alarm Detection Duplex 24V Abnormal Current Detection Yellow Image Drum Lock Error Magenta Image Drum Lock Error Cyan Image Drum Lock Error Black Image Drum Lock Error Tray2 24V Abnormal Voltage Detection Tray3 24V Abnormal Voltage Detection Tray4 24V Abnormal Voltage Detection Tray5 24V Abnormal Voltage Detection Fuser Motor Lock Error Waste Toner Transfer Motor Lock Error Sub-CPU Clock Frequency Error Duplex CPU Clock Frequency Error Inverter CPU Clock Frequency Error Tray2 CPU Clock Frequency Error Tray3 CPU Clock Frequency Error Tray4 CPU Clock Frequency Error Tray5 CPU Clock Frequency Error <Reserved> Waste Toner Transfer Error

941~999 <Reserved> 0xF0C 0xF0D 0xFFE 0xFFF System Call Exception Trace Exception Bus Controller H/W Break Point Bus Controller ROM Write Protection

Reserved for Engine F/W Notification An error was detected with Waste Toner Transfer duct by overload. - DEPOSITO ENTOPIDO PARAFUSO If rebooting the machine does not improve the symptom, you need SEM FIM PARTIDO to check the device (Duct rotation sensor) and clean Waste Toner Reserved for Engine F/W Notification The program referred to an illegal address. Record the information displayed on LCD (max. 3 lines of hexadecimal numbers) and reboot. *2 Record the information displayed on LCD (if existing) and reboot. *2

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Efi Supported No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No

No No No No No No No No No No No No No No No No No No No No No

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Efi Supported No No No No No No No No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No No Yes Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes

Yes

Yes No Yes Yes Yes Yes No Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes

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Efi Supported No No No No No No No No Yes

Yes

Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No No No No No No No No No No No No No No No No No No

Yes

Yes Yes Yes Yes Yes Yes Yes Yes Yes No

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Efi Supported

No No No No No Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes No No No No No No

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