Question 1

Question 2 2.1 Type of problem Idetify the problem from the description Why do you say this is such a problem If a worker has out of date equipment this could hinder him/her from performing optimally and producing what is needed to be delivered on time. The workers are working overtime with no pay but in actual fact it is the companys fault. They should replace the outdated equipment and train staff on the new equipment and a more productive workforce is guarenteed. Some of the Production Staff has received newer equipment but has never been trained on it. This also hinder him/her from performing optimally and producing what is needed to deliver on time.

System procedure

Antiquated equipment

Incongruence in rewards

Overtime

Gaps in knowledge, skills and attitudes

New equipment

2.2 Two types of training can be suggested: 1. 2. 2.3 Explain communication processes and the role of the leader in this process. 2.4 Advanced strategies for conflict management and overcoming barriers to effective communication Essential content Training of workers on the new equipment to understand what the equipment can do and so be more productive. Communication skills, including a communication policy, for the departments. This will also reduce the conflict inside the departments.

2.5 Overcoming barriers to effective communication: Learning Activity: Role-play

Divide into groups (2 per group). Decide which one of the below barriers you will act out (in the context of your work). Take 20 minutes to prepare with your partner. Each group will have a chance to act out their role-play and the rest of the classroom will be able to comment on the role-play and give input into each role-play. The group will then be given a chance to do the role-play the correct way without the barriers of communication. Red flag listening On-off listening / selective listening Most people speak about 125 words per minute, but think at more than 400 words per minute. Open ears, closed mind listening Listeners decide that speaker or the subject is boring or makes no sense. Listeners jump to conclusions about what the speaker is going to say. Too-deep-for-me listening Listeners switch off because the ideas or instructions are too difficult or complicated. Listeners may react to certain words or ideas (like communist, capitalist, politics, religion, death) causing them to be upset, sad, angry or frustrated. Listeners may stop listening. Glassy-eyed listening, day-dreaming Listeners may pretend to listen intently while their minds are on other things or in distant places. Dont-rock-the-boat listening Listeners unconsciously stop listening or become defensive because their favourite ideas, belief or points of view are being challenged.

Distracted Listeners focus on the action around, their own thoughts, rather than the than the speaker and message.

2.6 The training will be done in the classroom. This will give the delegates the opportunity to interact between other delegates. It helps them to express themselves without feeling intimidated. Role-play would be the best way of delivery as delegates take in more if they are exposed directly to the issue. 2.7 Adaptive guidance When busy with the training, it is always useful to refer back to the workplace and ask the delegates to particiapate and discuss their experience in the field. This type of learning is usually very effective.

BIBLIOGRAPY:
Skills Development Facilitator HRD training and consulting http://www.wrseta.org.za/skills_development/default.asp?thepage=role.htm