Introduction

Unified Digital Enterprise Management System

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About
Since 2003 IS Untangle solution has been dedicated to managing the Digital Enterprise Economy or as we call it The IT Eco-System with far less administrative time while maximizing overall Economic output. IS Untangles Eco-System provides a full spectrum of unified service areas facilitating upper management with greater visibility and control of:

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Issues
IS Untangles mission is to deliver a robust solution focusing on common problematic areas that affect the Digital Enterprise

Business productivity and cost reduction Business agility and speed to market IT and business alignment IT reliability and efficiency Business process re-engineering IT strategic planning Revenue generating IT innovations IT cost reduction Security and privacy Globalization

CIOs, CTOs and senior IT executives from 172 U.S. companies cite business productivity and cost reduction as their top business concern according to the 2010 IT Industry Trend Survey, commissioned by the Society for Information Management (SIM, www.simnet.org).

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Solution Areas
Knowledge Management Executive Governance Service Management

Configuration Management

Asset Management

Business Process Modeling

Unified Digital

Enterprise

Application Lifecycle Management

Our Unified Solution Areas (30+ Unified Modules and Components) Manage Strategy, Clients, Products/Services, People and Assets

Resource Management Task Management Issues & Events Project Portfolio Management

IT Finance Management integration

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Value
1. Real Time Connectivity and Communication 2. Real Time Capture of Digital Economy Health 3. Interactive Supply and Demand chain 4. Effortless adaptation of IT Standards and Frameworks (ITIL, COBIT, CMMI, BS, Prince, Agile, PMI, ISO, CPIC, SDLC, SIX Sigma) 5. Virtually Bridge the gap between People and Ideas 6. Enforce Enterprise Visibility and Accountability 7. Optimize Business Technology Portfolio against industry technology innovations 8. Effective Resource Management Leverage and maximize talent skills while mitigating project risk, costs and attrition. 9. Integrated Risk Management 10. Business Process Modeling (Integrated Workflow Engine) 11. Intellectual Property Mindshare & knowledge base Build, Promote, Share, invest in Enterprise Social communities. (Build a Smarter Company) 12. Eco-System Streamlining 13. Integrated process layering Design, Plan, Create, Test, Deploy and Monitor complex business processes

14. Seamless Alignment of IT Eco-System with Business Strategies

15. Turn IT into a Profit Centre Department monetization 16. Intellectual Property Security and Governance (minimized risk while minimizing loss of IP) 17. Effectively Communicate Department ROI & Profitability to C-suite 18. Systems Monitoring Automation 19. Business Process Re-Engineering 20. Reduce Administrative Task Redundancy 21. Quickly Design, Plan, Develop, Test and Deploy Applications

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Snapshots

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Snapshots

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Snapshots

Executive Governance Gallery

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CIO Dashboard

$250,000.00 $200,000.00

Costs

Projects Operations Assets Applications Vendors February March

$150,000.00 $100,000.00 $50,000.00 $0.00 April May

1st QT

# of resources

80 70 60 50 40 30 20 10 0

Resource Allocation

Support 0 5 2 15

SQA 0 7 2 25

Developers 0 27 3 70

Biz Analysts 0 7 2 20

PM 0 8 0 15

Network 0 5 0 10

Available Not Available In Queue Required

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CIO Dashboard Expenditures

Quarterly IT Expenditures
$1,500,000.00
$1,058,391.75 $1,000,000.00 $500,000.00 $0.00 4th QT IT Expenditures HR Finance Production Client Maintenance Supply Chain $182,024.00 $181,022.25 $833,620.00

$244,942.00

Fiscal IT Expenditure
$5,000,000.00 $4,000,000.00 $3,000,000.00 $2,000,000.00 $1,000,000.00 $0.00 10 Million USD Budget HR Finance Production Client Maintenance Supply Chain $728,096.00 $724,089.00 $979,768.00 $3,334,480.00 $4,233,567.00

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Major System Availability

102.00% 100.00% Availability 98.00% Network ERP Data Warehouse Web Site Email HR Current Major System Availability Problem Tracking

96.00%
94.00% 92.00% 90.00% 88.00%

102.00% 100.00% 98.00% Availability 96.00% 94.00%

Network
ERP Data Warehouse Web Site Email HR Problem Tracking December November October September August July June May April March February January Major System Availability History past 12 Months

92.00%
90.00% 88.00% 86.00% 84.00% 82.00%

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Key Non-System Metrics

Expenses TD K$ Customer Satisfaction Level I Problems $2,500,000.00 4.5 48

Major Projects Milestones

Project ERP Upgrade Add Services Data to Datawarehouse Upgrade Mainframe OS Company Site Upgrade Web Site Re-Design Budgeting System Milestone Full System Test ETL Coding Prepare Plan Install Hardware QA Review Hire PM Resource Due Date 1/8/2011 2/8/2011 3/7/2011 4/8/2011 7/23/2011 6/8/2011 Days Until Past Due 608 609 579 611 599 613

Critical Events (Next 4 Days)

Event Full System Maintenance putage 11-1130PM Present Hardware Upgrade Proposal to CEO Asia IT Management Team Visiting Prep. Release Mgmnt Strategy for DW Deliver TDWI Dashboard Best Practices Presentation MGR Resp. CGJ Self Self PDP Self Date 3/12/2011 4/12/2011 5/12/2011 6/12/2011 7/12/2011

Top 5 Projects in the Queue (Sorted by Priority)

Distribution in Seconds
HR Web Site ERP DWH 0.00 0.02 0.04 0.02 0.06 0.06 0.08

0.01
0.03 Distribution in Seconds

Project BlackBerry Playbook Application Upgrade Office to 2010 Failover for ERP Upgrade DW hardware Executive Dashboard

Status Funding Appr Sched. Start Project Manager awaited 6/5/2011 Cost Benefit Analysis 1/9/2011 Gate I preparation 12/9/2011 Evaluating Options 5/8/2011 Vendor XL Cubed Selected 1/9/2011

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