Soft Skills I

Class of Course Code Credit

Learning Objectives After completing the course the student will be able to: Describe his/her own behavior, and evaluate the changes required to modify his/her behavior to assess the personality development. Explain the importance of interpersonal relations and formulate acceptable behavior towards other students. Explain the synergetic effect by working in teams, and differentiate between working in teams and working alone. REFERENCE BOOK Stress Management Emotional Intelligence Born to win Leadership Skills for Managers Personality Development Soft Skills at Work Working with Emotional Intelligence 101 Ways to improve your communication skills Working in Teams Stress Management Conflict management- Resolving Disagreement at Work place Games Trainer Play- Experiential Learning Exercises More Games Trainer Play- Experiential Learning Exercises During Soft Skills-I, the students are exposed to three modules-ModuleI: Self Assessment & Development, Module-II: Interpersonal Relations and Module-III: Working in Teams. ModuleI includes values, perception, attitude & personality, selfesteem, motivation and creativity. This module assesses the core behaviors of the student and he/she will understand what should be acceptable behavior in a social environment. The student will get right feedback from time to time which ensures development of his/her personality. Module II includes topics such as communication skills, assertive skills, receiving & giving feedback and emotional intelligence. This module essentially focuses on interpersonal relations assuring his/her acceptable behavior in a group. The student finds the relevance of being in a group and appreciates the collaborative behavior with other students of the group. Module III include topics of stress management, conflict management & decision making, and team building skills. This module mainly focuses on how to work in teams. IUP IUP James & Jongeward- Perseus Books Marlene Caroselli - McGraw- Hill Professional John Aurther - Lotus Press Beverly Amer, Cengage Daniel Goleman- Bantam Books Jo Condrill, Bennie Bough- Goal Minds Publisher Sandy Pokras, Cengage Jonathan C. Smith, Springer Publishing Company Herbert S. Kindler, Thomson/Course Technology New Storm & Scannel- Tata McGraw-Hill New Storm & Scannel- Tata McGraw-Hill Necessarily, the student will understand the importance of working in a team by coping with stress induced during working with people, by creating an acceptable environment for taking right decisions, resolving conflicts. Team building skills are of paramount importance in order to manage a team in a corporate. The student will learn how to lead and be a good team player. Therefore, all three modules are necessary to transform a student into prospective budding manager in the corporate. Methodology used to impart these skills totally is basing on experiential learning by employing tools- psychometric analysis, games, activities, structured experience, small group discussions, role play, video films, experience sharing and immediate feedback (from the Faculty and co-students). Assessment of the students will be carried out during all the sessions. Assessment and grading should be very transparent by which the student is encouraged to see the improvement in his/her overall transformation. AUTHOR/PUBLICATION

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2012 SLMS 502 3

Academic Year Semester Sessions

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First II 33

Detailed Syllabus The Class of 2012

Second Semester

Learning Outcome: At the end of this Module the student will be expected, with in the context of class room situation, to demonstrate and evaluate the use of self assessment for the purpose of improved behavior. The student will be encouraged to assess the development in him / her. S# Values: 1 Influence of moral, ethical, social , and relational values on individual behavior Perception: Influence of perception on other people. How perceptions of others on the individual create first impression? How perception affects social interaction? Attitude & Personality: What is your attitude? How does this affect social interaction? How an attitude influences the personality? What are your personality traits? How do they help in social interactions? Self Esteem How do you see yourself? How do you relate to others (self image)? Your social status. How others see you? Motivation: What motivates you? 5 Gaining insight into own motive patterns. Relationship between motivation and behavior. Creativity: 6 Are you creative? What are your blocks of creativity? Total 1 Psychometric Analysis / Structured Experience Activity/ 2 Game/Activity Psychometric Analysis / Role Play a) The faculty will observe the number of demonstrated evidences of positive reinforcement for improvement of behavior of the student. b) At the end of the module a situation is given to all the students to reference the contents covered in the module. c) The students are graded basing on correlating a and b. Matching of a & b above 81% 71% - 80% 61% - 70% 51% - 60% < 50% 2 Psychometric Analysis/Activity Contents No. of Session s Methodology Assessment Criteria Assessment for Grading

MODULE I SELF ASSESSMENT & DEVELOPMENT

Game/Activity The student will demonstrate the evidences of positive reinforcement in order to improve his / her behavior continuously. Psychometric Analysis/ Structured Experience These evidences will show his / her understanding of the principles of positive reinforcement in behavior. With in the classroom situation these evidences are appropriate and contextual.

The student will be able to Grade evaluate the impact of his / her own actions and consequences of these A evidences B C D E

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MODULE II INTERPERSONAL RELATIONS

Learning Outcome: At the end of this Module with in the class room situation, the student is expected to demonstrate the improved interpersonal relations by way of good communication, assertive and, influencing behavior and also acceptable behavior to other students. S# Contents No. of Methodology Sessions Assessment Criteria Assessment for Grading

Communication: Ability to listen and understand another person Sensitivity to other than verbal modes of 1 communication Body Language- personal communication style Interpersonal communication Assertive Skills: Are you assertive or aggressive or submissive? 2 What is Art of saying No? How does assertiveness influence on interpersonal relationship? Receiving & Giving Feedback: Giving negative feedback Giving constructive / positive feedback 3 Handling negative feedback Receiving positive feedback Receiving negative feedback Defensive/controlling behavior while receiving negative feedback Emotional Intelligence: What are your emotions? Feelings: Knowing, acknowledging, identifying, accepting, reflecting on, forecasting. Emotional literacy: ability to express feelings Empathy Social Skills Total

Game / Role play / Psychometric Analysis

Psychometric Analysis / Activity / Videos/

The student will be able to demonstrate the evidences of interaction with other students while discussing and others also demonstrate the acceptability towards him. The evidences show that the student understands that how interpersonal relations can be achieved.

a) The faculty will peg the behavioral (thought, feeling, and action) indicators related to interpersonal relations while conducting games / activities etc against each student with in the class room situation. b) A *situation is given to all the students at the end of this module to demonstrate the interpersonal skills and they are instructed to submit report on this. During the process the faculty observes each student on the interpersonal relation skills. The students are graded basing on correlating a and b. Matching of a & b above 81% 71% - 80% 61% - 70% 51% - 60% < 50%

Activity / Game/T-Group

c)

The student will be able to analyze and evaluate the importance of interpersonal Grade relations. He / She assess the ways and means of achieving interpersonal relations. A B C D E

Activity / Game

*Situation a game or an activity or a role play

Detailed Syllabus The Class of 2012

Second Semester

MODULE III WORKING IN TEAMS

Learning Outcome: At the end of this Module the student will be expected, with in the context of class room situation, to demonstrate collaborative efforts with other students. He / She will be expected to demonstrate resolving the issues and problems while working in teams. The student is in a position to analyze, discuss and explain the issues during the class room activities. No. of Session Methodology s Assessment for Grading a) The faculty will record the behavioral indicators of each student demonstrating the reinforcement of working in teams while conducting the games or activities etc. b) At the end of the module at least 2 *situations are given to all the students, during which the faculty will observe / record the demonstration of skills of working in teams. c) The students are graded basing on correlating a and b. Matching of a & b above 81% 71% - 80% 61% - 70% 51% - 60% < 50%

S#

Contents Conflict Management & Decision Making: How do you deal with Conflicts? What is conflict resolution?

Assessment Criteria

Making Decisions - Developing Alternatives - Assessing alternatives Choosing the best alternative for decision making Stress Management: What is your source of stress? Coping with stress Do you get work related Stress?

Psychometric Analysis / Activity / Videos / Game / Role play/

Managing Stress - Relaxing Training - Breathing - Meditation - Bio feedback - Time Management

Psychometric Analysis / Activity /

With in the class room situation, the student will be able to demonstrate, collaboration with other students. He / She demonstrates complementary role during the classroom activities. The evidences show that the students understand and analyze the benefits accrued from team working.

Team Building Skills: How teams are developed? How to lead a team? Developing an individual potential. Role & contribution of a team 3 Team leaders - Roles? - Qualities? - Leader & subordinate relationship? - Delegating for results? Total

The student will be able to assess the advantage of being team member rather Grade than working alone. 4 Psychometric Analysis / Game / Role play/ A B C D E 12

*Situation a game or an activity or a role play