HRTQM

Select The Blank Question Continuous ________ and learning targets should be features of the process of managing for
high performance. Correct Answer Improvement Your Answer Improvement Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous Your Answer Continuous Multiple Choice Multiple Answer Question There has to be a clear strategy with regard to the type of knowledge the organisation wishes to :Correct Answer Develop , Store , Able to retrieve Your Answer Develop , Share Multiple Choice Multiple Answer Question Key targets for strategic activity with regard to employees include :Correct Answer Clarify career tracks , Ensure balance , Involve people Your Answer Clarify career tracks , Ensure balance , Involve culture Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's Multiple Choice Single Answer Question Widespread competition from a range of sources is leading to greater corporate amalgamation within the :-
Correct Answer Market place Your Answer Market place Multiple Choice Multiple Answer Question In a marketing / service organisation, development includes :Correct Answer On the job training , Interpersonal skills , Career path through marketing Your Answer On the job training , Interpersonal skills , Career path through marketing Match The Following Question Correct Answer Your Answer Long term reorganisation Of the economy Of the economy Shifts in the patterns of careers & The increased opportunities for traditional vertical mobility The increased opportunities for traditional vertical mobility The increased emphasis of white collar productivity & Resulting scrutiny of professional work Resulting scrutiny of professional work Retrenchment - driven shifts in patterns of supervision & Risk taking that upset the culture & style of management Risk taking that upset the culture & style of management Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer To identify core elements , Concentrate efforts on core elements Your Answer To identify core elements , Concentrate efforts on core elements True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True
Multiple Choice Single Answer Question The management thinking has developed over the last :Correct Answer 30 years Your Answer 30 years True/False Question The business side of the process begins with the strategic link as the guiding framework. Correct Answer False Your Answer False Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager? Correct Answer 6 Your Answer 6 Select The Blank Question ________ aims to put a financial measure on an organisation's intellectual capital. Correct Answer Knowledge exchange Your Answer The consortium Multiple Choice Multiple Answer Question Research carried out in the UK suggests that core elements in development of competitive advantages are :Correct Answer Management development , Career development , Continuous training & retraining Your Answer Career development , Continuous training & retraining , Career tracks True/False Question Human resource activities are typically administered by competent practices. Correct Answer
False Your Answer True Select The Blank Question In an organisation you have to recognise that the formal & informal systems ________. Correct Answer Co - exist Your Answer Co - exist Multiple Choice Single Answer Question Government, the economy and civil society need to be in :Correct Answer Balance Your Answer Balance True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True Your Answer True Multiple Choice Single Answer Question During the 70's & 80's much work was done to produce models to facilitate :Correct Answer Rational process Your Answer Rational process Match The Following Question Correct Answer Your Answer HR Agenda Retention of Talents Retention of Talents HR Practitioners Mentor Mentor
HR Strategists Embedded practices Embedded practices Responsibilities of HR Recruitment Recruitment True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True Select The Blank Question Organizations exist to accomplish some ________ or set of objectives. Correct Answer Mission Your Answer Mission Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Lewis Carrollis Alice,s Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Mission statement , Financial projections , Company positioning Your Answer Mission statement , Financial projections , Company positioning Select The Blank Question The easiest form of change to implement is ________. Correct Answer Strengthening the culture Your Answer Do the right things sufficiently
Multiple Choice Single Answer Question What is unlikely to lead to knowledge sharing? Correct Answer People's goodwill Your Answer People's goodwill Multiple Choice Single Answer Question Which is the process of linking human resource management policies and activities to explicit business strategies? Correct Answer Strategic integration Your Answer Strategic integration Select The Blank Question ________ process is the key to an effective human resource system. Correct Answer Performance Appraisal Your Answer Performance Appraisal Select The Blank Question Few personnel managers use ________ as an indicator for morale. Correct Answer Absenteeism Your Answer Absenteeism True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. Correct Answer True Your Answer True Select The Blank Question In some companies there is a senior level ________ who can ensure broad level attention for
knowledge issues. Correct Answer Knowledge sponsor Your Answer Manager Multiple Choice Single Answer Question The following is a well known company which encourages innovations :Correct Answer 3M Your Answer British Airways Select The Blank Question Commitment strategy is inherently ________. Correct Answer Long term Your Answer Continuous Multiple Choice Single Answer Question HR practitioners are under pressure to prove that value is being added by :Correct Answer HR Activities Your Answer HR Strategies True/False Question The HR team needs to be able to operate strategically, even if its delivery is currently operational. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Attributes of a quality employee :Correct Answer Attitude to quality , Team work , Accuracy Your Answer Attitude to quality , Team work , Accuracy , High achievement
Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Multiple Answer Question Change in the cultural area calls for an examination of norms and values, using such group-based methods as :Correct Answer Action Research , Data Feedback , Team Building Your Answer Action Research , Data Feedback Select The Blank Question The ________ key processes that need major attention are reward and control. Correct Answer Two Your Answer Two True/False Question E-commerce is becoming the 'normal' way to do business. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question H R Managers are responsible for:Correct Answer Setting salary policy , Implementing salary policy , Administrating salary policy Your Answer Setting salary policy , Implementing salary policy , Administrating salary policy Multiple Choice Multiple Answer Question Strategic management style includes :Correct Answer
Strategic planning , Strategic control , Financial control Your Answer Strategic planning , Strategic control , Human resource planning True/False Question The technical changes will trigger a set of political issues. Correct Answer True Your Answer True Multiple Choice Single Answer Question Who are criticized for developing training and development strategies which do not match business priorities? Correct Answer HR Teams Your Answer HR Professionals Select The Blank Question The ability to hold the business together as a totality while simultaneously changing it is known as ________. Correct Answer Coherence in the management of change Your Answer Coherence in the management of change Multiple Choice Single Answer Question Line Managers should insist on involving HR Professionals :Correct Answer In business strategy making process Your Answer In business strategy making process at 4:32 AM 0 comments Links to this post Labels: Strategic HR
Strategic HR - 2
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer Question Measures and rewards are aligned with:Correct Answer Short-term business Results Your Answer Long-term business Results Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Acceptance , Commitment , Preparation Select The Blank Question Overall individual behaviour needs to be measured in ________. Correct Answer Output terms Your Answer Input terms Multiple Choice Multiple Answer Question The Agenda group's needs were as follows :Correct Answer IT skills , Strategic Thinking skills , Entrepreneurial Your Answer IT skills , Strategic Thinking skills , Entrepreneurial True/False Question Newsletters is one of the method of informal communication. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Structures were based on :Correct Answer Division of labour , Central unity of control , Pyramid of managers & supervisors Your Answer
Division of labour , Central unity of control , Pyramid of managers & supervisors Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager? Correct Answer 6 Your Answer 6 Multiple Choice Single Answer Question HR needs to be fully in tune with the :Correct Answer Internal system Your Answer Organization system Select The Blank Question Few personnel managers use ________ as an indicator for morale. Correct Answer Absenteeism Your Answer Absenteeism Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Your Answer Four Multiple Choice Multiple Answer Question Good indicators of culture are :Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Your Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects True/False Question
Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. Correct Answer True Your Answer False Select The Blank Question The process of eliminating jobs is frequently compared to ________. Correct Answer Death and murder Your Answer Uncertainty Match The Following Question Correct Answer Your Answer Complex organisations use information for Manpower planning Manpower planning Data Items Current date Records of leave Information Age distribution Current date Interpretation Are we a `young' or `old; organisation Are we a `young' or `old; organisation Select The Blank Question HR professional should apply risk management techniques to the different aspects of ________. Correct Answer HR Strategies Your Answer HR Competencies Multiple Choice Single Answer Question Team performance guides need to be developed and completed by :Correct Answer Team development plans Your Answer
Strategic planning Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Trade off between family , Leisure , Career Match The Following Question Correct Answer Your Answer T&D executives Full part in strategic planning process Job analyses for long-term objectives HR planning Effective development of an organizational strategy Development& evaluating HR practices Maximum strategy impact Job analyses for long-term objectives Effective development of an organizational strategy Unisys International on-line service centre International on-line service centre Multiple Choice Single Answer Question In the strategic model phase 2 is :Correct Answer Defining strategic opportunities Your Answer Ensuring Service Excellence True/False Question During mergers early contacts set the tone and arrogance is common. Correct Answer True Your Answer True Select The Blank Question Developing characteristics of people needed to run business in ________ .
Correct Answer Long term Your Answer Long term Select The Blank Question HR professionals has to be skilled in the art of ________. Correct Answer Clarifying Your Answer Handling people Multiple Choice Multiple Answer Question A database on people consisting of what facilitates networking? Correct Answer People's skills , People's expertise , Project experience Your Answer People's skills , People's expertise , Project experience Select The Blank Question The team consists of experienced ________ who have both internal consultancy and business experience. Correct Answer OD practitioners Your Answer OD practitioners Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Other key appointments , Redundancies Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's
True/False Question Strategic level deals with policy formulation and overall goal setting. Correct Answer True Your Answer True Select The Blank Question ________ and appropriate rewards may be part of the answer. Correct Answer Training Your Answer Compensation Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system Multiple Choice Multiple Answer Question Dave Ulrich suggests that organizational success will spring from capabilities such as :Correct Answer Speed , Responsiveness , Agility Your Answer Speed , Responsiveness , Agility True/False Question Executives often need couching in the arts of leadership especially during major change. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Mission and strategy must be :Correct Answer Clearly communicated , Understood , Adhered Your Answer
Clearly communicated , Understood , Adhered Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :Correct Answer Short-term Results Your Answer Long-term Results Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Single Answer Question Government, the economy and civil society need to be in :Correct Answer Balance Your Answer Balance Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes?
Correct Answer The introduction , Maintenance , Improvement Your Answer The introduction , Maintenance , Improvement Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Mintzberg Select The Blank Question ________ is frequently said to reflect poorly on the abilities of the management. Correct Answer Unionization Your Answer Non unions Multiple Choice Single Answer Question HR strategy can be used as an :Correct Answer Integrating force Your Answer Emerging force True/False Question Flatter structures can reinforce the desire to hoard information. Correct Answer True Your Answer True Multiple Choice Single Answer Question Human Resource Management Audit (HRMA) is a data-based approach to :Correct Answer Organisational Change Your Answer Organisation Multiple Choice Multiple Answer
Question The effects on external staffing due to the presence of a union are as follows Correct Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Your Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Select The Blank Question Design of a selection system that supports the ________ strategies. Correct Answer Organizational Your Answer Organizational True/False Question Open and frank dialogues between merging parties bring benefits. Correct Answer True Your Answer True True/False Question HR strategies are expressed as bland statements. Correct Answer True Your Answer False at 4:31 AM 0 comments Links to this post Labels: Strategic HR
Strategic HR - 1
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Managers are able to support people with their development as well as their current skills.
Correct Answer False
Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment
True/False Question In the current state of evolution of HR, there is a perceived need to sell the value of HR. Correct Answer True
Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career
Match The Following Question Correct Answer Transfer & Promotion Procedures Human Resource Department Groundwork Clients and users Key Processes Reward and Control Human Resource Systems Personnel function Select The Blank Question The ________ and control systems should be altered to support the strategic human resource function. Correct Answer
Reward
Multiple Choice Single Answer Question The macro strategy of a QWL program does not determine :Correct Answer General approach for creating change
True/False Question Many firms can afford to ignore the international dimensions. Correct Answer False
Select The Blank Question The human Resource organization will probably have to review it's mission and ________. Correct Answer Strategy
True/False Question The use of flexible hours, daily, weekly and annual are related to time based. Correct Answer True
Multiple Choice Single Answer Question How many interrelated sets of processes will have to be carefully monitored? Correct Answer Three
Select The Blank Question
Marilyn McDougall and ________ carried out a study of how companies measure the impact of HRM to the bottom line. Correct Answer Angela Mulvie
Select The Blank Question The process of eliminating jobs is frequently compared to ________. Correct Answer Death and murder
Match The Following Question Correct Answer Completion of Management Agenda UK Impact of HRM to the bottom line Marilyn McDougall & Angela Mulvie 3600 Feedback based on Range of competencies Effects of changing workplace on employees Roffey Park Multiple Choice Multiple Answer Question Different areas of HR responsibility include :Correct Answer Maximum strategic impact , Co-ordinate , Communicate
Select The Blank Question ________ is created from the intellect of knowledge workers, not from the labour of low grade service and production workers. Correct Answer Growth
Multiple Choice Multiple Answer Question
Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Multiple Choice Multiple Answer Question Strategies towards unions should take into account issues such as :Correct Answer The occupation of workers being considered , Productivity differences , Human capital differences Multiple Choice Single Answer Question Informal system is :Correct Answer Inherently unpredictable Multiple Choice Multiple Answer Question Operational issues related to qualitative measures are :Correct Answer Stability , Functional integrity , People as expenses Select The Blank Question ________ Companies are appearing at the center of loose alliances, linked together with global networks. Correct Answer Virtual Multiple Choice Multiple Answer Question Ingredients of business strategy are :Correct Answer Analytical , Visionary , Flexible Select The Blank Question HR professional should apply risk management techniques to the different aspects of ________.
Correct Answer HR Strategies Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Correct Answer Military sphere Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :Correct Answer Short-term Results Multiple Choice Multiple Answer Question The potential for making a major contribution would seem to rest at 3 levels such as :Correct Answer Strategic , Operational , Within the human resources Multiple Choice Multiple Answer Question As per a study, the human resource activities rated above 70 percent were :Correct Answer Workforce productivity , Team work , Employee education and training True/False Question The organization's values must be conducive to productivity and quality improvement. Correct Answer False Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand Multiple Choice Single Answer Question Motivation is also affected in an organization by :Correct Answer Quality of leadership
Multiple Choice Single Answer Question "Can product be `stolen' " or imposed by competition ( need for secrecy) is classified under :Correct Answer The nature of the product True/False Question Evidence suggests unionised establishments will be less successful. Correct Answer False Select The Blank Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize Multiple Choice Multiple Answer Question During mergers, effective HR integration is carried out on the following :Correct Answer Remuneration , Benefits , Terms and conditions Multiple Choice Single Answer Question Which approach is provided by HR professionals to addressing key organizational issues? Correct Answer Partnership Select The Blank Question The major focus is on ________ acquisition to carry out the strategic plan as well as the development of procedures for measuring and monitoring performance. Correct Answer Resource Multiple Choice Multiple Answer Question Types of contribution are :Correct Answer Exceptional teamwork , Excellence in normal key tasks , High achievement in a special project Multiple Choice Single Answer Question The strategy mainly focus on how many things?
Correct Answer Two Multiple Choice Single Answer Question Major political shifts have opened up vast new markets for :Correct Answer Capitalist goods & service Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance True/False Question The differences in perspective of senior management and unit managers is not very significant. Correct Answer False Multiple Choice Single Answer Question Which teams are being encouraged to take their corporate citizenship roles seriously? Correct Answer Management Multiple Choice Single Answer Question Organization's mission and goals should be translated into its :Correct Answer Business & strategic plan True/False Question HR function cannot be prioritized and the appropriate focus for benchmarking can be selected. Correct Answer False Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson True/False
Question Flexibility is HR's most precious asset. Correct Answer False Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Correct Answer Outstanding communication & persuasion skills Your Answer Rigidity Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Mintzberg Select The Blank Question Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Correct Answer Three Your Answer Five Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Head hunters Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous Your Answer
Continuous Multiple Choice Single Answer Question Organizations are aspiring to become the :Correct Answer Employer of choice Your Answer Equal opportunity employer True/False Question Organisations are attempting to integrate culture change objectives with Career Planning. Correct Answer False Your Answer True Multiple Choice Single Answer Question What types of basic skills are required in an R & D type of organization? Correct Answer Creativity & technical skills Your Answer Creativity & technical skills Select The Blank Question ________ of management is likely to be another key agenda item. Correct Answer Quality Your Answer Performance Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Continuing Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer
Interviews with senior Management , Interviews and questionnaires with line Management , Indepth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , Indepth questionnaires from human resource staff Multiple Choice Multiple Answer Question During mergers, effective HR integration is carried out on the following :Correct Answer Remuneration , Benefits , Terms and conditions Your Answer Remuneration , Benefits , Terms and conditions Select The Blank Question The ________ link calls for dialogue between the business concerns and the human resource concern. Correct Answer Strategic Your Answer Strategic Multiple Choice Single Answer Question Head count reduction are occurring :Correct Answer With greater frequency Your Answer With greater frequency Select The Blank Question The values and principles of QWL ________ with the ones operating in many organisations. Correct Answer Contrast sharply Your Answer Contrast sharply Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Correct Answer Military sphere Your Answer Military sphere
Multiple Choice Multiple Answer Question Strategic HR activity includes :Correct Answer Change Management , Succession Planning , Training and development Your Answer Change Management , Succession Planning , Training and development Multiple Choice Multiple Answer Question Good indicators of culture are :Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Your Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Select The Blank Question ________ is considered as a strategic activity. Correct Answer Recruitment Your Answer Planning Select The Blank Question Competitive edge comes from the ________ of people. Correct Answer Quality Your Answer Competency Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Single Answer Question When the term strategy was began to emerge in business?
Correct Answer In 1960's Your Answer In 1960's Multiple Choice Single Answer Question The management thinking has developed over the last :Correct Answer 30 years Your Answer 30 years Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer Sophisticated human relations mode Your Answer Sophisticated human relations mode Multiple Choice Multiple Answer Question Organisational effectiveness outcomes include :Correct Answer Higher productivity , Higher quality , Higher profits Your Answer Higher productivity , Higher quality , Higher profits Multiple Choice Single Answer Question The most common cause of merger failure is :Correct Answer Culture clashes Your Answer Culture clashes Multiple Choice Multiple Answer Question Different areas of HR strategy :Correct Answer Resourcing , Commitment , Rewards Your Answer Resourcing , Rewards , Grievances Select The Blank
Question The business side of the process begins with the strategic ________ as the guiding framework. Correct Answer Plan Your Answer Policy True/False Question Operational information makes the job of the personnel clerk easier. Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer Strategy Thinking Process Thinking Process Boston Consulting group Stars, dogs & cash cows Stars, dogs & cash cows Henry Mintzberg Academic from McGill University Academic from McGill University Brian Quinn Logical inscrementalism Logical inscrementalism Multiple Choice Single Answer Question The biggest challenge for strategic H R is to create the type of culture that will support the :Correct Answer Organization's objectives Your Answer Organization's objectives True/False Question HR contributions are not required during the process of business strategy formulation. Correct Answer False Your Answer
False Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices Multiple Choice Multiple Answer Question A simple way to analyse the types of human resource information is to use the familiar pyramid of :Correct Answer Strategic level , Tactical level , Operational level Your Answer Strategic level , Operational level Multiple Choice Multiple Answer Question Challenges of working across boundaries are :Correct Answer Lack of trust , Turf issues , Cultural Differences Your Answer Lack of trust , Turf issues , Cultural Differences Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement. Correct Answer Culture Your Answer Development True/False Question If mergers are handled `professionally they can never backfire. Correct Answer False Your Answer False True/False Question In practice, the right balance between individuals & team has never proved to be elusive.
Correct Answer False Your Answer False True/False Question Communication is not very important in pre-merger phase. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question If a firm uses aggressive approach for culture change it usually :Correct Answer Mobilises dissent , Is politically nave , Lacks skills Your Answer Mobilises dissent , Is politically nave , Lacks skills True/False Question The business side of the process begins with the strategic link as the guiding framework. Correct Answer False Your Answer True Multiple Choice Multiple Answer Question What should not be underestimated in the pre merger phase? Correct Answer Employee's loyalty to their colleagues , Ways of working , Company brand Your Answer Employee's loyalty to their colleagues , Ways of working , Company brand Match The Following Question Correct Answer Your Answer Roger Harrison Different approaches to changing an organisation's culture may be more or less difficult Invention of the `post it' note Marion Devine Formal communication
Formal communication Quinn Change happens in an evolutionary way Change happens in an evolutionary way Roffey Park Career development in flatter structures project Career development in flatter structures project True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True Your Answer True True/False Question There is only a single tool available in the market for conducting a formal audit. Correct Answer False Your Answer False Select The Blank Question Individual level where people are usually motivated to close the gap between their current and desired ________. Correct Answer Capabilities Your Answer Skills Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Your Answer Two at 4:34 AM 0 comments Links to this post Labels: Strategic HR (Set - II)
Strategic HR - 5
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Radford defines responsibilities of HR. Correct Answer True Your Answer True True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. Correct Answer True Your Answer True Select The Blank Question Performance management of the ________ has mainly focused on activity management. Correct Answer 1990's Your Answer 1970's Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system True/False Question In real terms, the cost of quality is the cost incurred in not getting things right first time. Correct Answer True Your Answer True True/False Question Much criticism of PRP stems from its failure to take account of team needs. Correct Answer True Your Answer True Select The Blank Question ________ of management is likely to be another key agenda item. Correct Answer Quality Your Answer Quality Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson Your Answer Shaun Tyson Select The Blank Question Pettigrew & Whipp identified ________ central factors for managing change
successfully. Correct Answer Five Your Answer Three Multiple Choice Single Answer Question What senior executives do? Correct Answer Develop Strategy Your Answer Develop Strategy Multiple Choice Multiple Answer Question The different linking themes include :Correct Answer Competencies , Technology , International dimensions Your Answer Holistic approach , Competencies , Technology Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political Multiple Choice Multiple Answer Question Business strategy content are :Correct Answer Socio economic , Technological , Political-legal Your Answer Socio economic , Technological , Work systems True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Your Answer False True/False Question Changing any process in isolation is a fool's errand. Correct Answer True Your Answer True Select The Blank Question Strategy as an emerging process of ________. Correct Answer Action Your Answer Organization True/False Question Develop a commitment of how to organise and manage for competitiveness. Correct Answer False Your Answer True Select The Blank
Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Ongoing Multiple Choice Single Answer Question Which of the following is not a method of learning? Correct Answer Outdoor development Your Answer Outdoor development Multiple Choice Single Answer Question What does change bring about for individuals & organizations? Correct Answer Opportunities Your Answer Opportunities Multiple Choice Single Answer Question Majority of the cartelistic of international manager involve Correct Answer Soft skills Your Answer Intangible skills Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices Multiple Choice Multiple Answer Question Prof. Peter Smith's concept is related to :Correct Answer Cultural Differences , Cross-cultural working , People work together Your Answer Cultural Differences , Cross-cultural working , People work together Multiple Choice Single Answer Question The concept of what is vital to improve the effectiveness of an organisation's process :Correct Answer Internal customer Your Answer External customer Select The Blank Question There are ________ for sharing & developing knowledge inside the company. Correct Answer Opportunities Your Answer Opportunities Select The Blank Question ________ is potentially one of the most difficult to implement effectively. Correct Answer T Q Your Answer T Q
Multiple Choice Multiple Answer Question Typical actions that reduce the scope of activity of an organization include :Correct Answer Cost cutting programs , Reduction of capacity , Divestitures Your Answer Reduction of capacity , Divestitures Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer Concentrate efforts on core elements , To identify core elements Your Answer To identify core elements , Concentrate efforts on core elements , Give significance to supporting factors Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Correct Answer Outstanding communication & persuasion skills Your Answer Outstanding communication & persuasion skills Multiple Choice Single Answer Question According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Correct Answer Organizational excellence Your Answer Goodwill & reputation Multiple Choice Multiple Answer Question H R Managers are responsible for:Correct Answer Setting salary policy , Implementing salary policy , Administrating salary policy Your Answer Setting salary policy , Implementing salary policy , Total employment cost Match The Following Question Correct Answer Your Answer Cost of external failure The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer Cost of prevention The cost of an action to prevent or reduce defects and failures The cost of an action to prevent or reduce defects and failures Cost of appraisal The cost of assessing the quality achieved The cost of assessing the quality achieved Cost of internal failure The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer
True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True Select The Blank Question Organizations whose employees are represented by unions frequently have ________. Correct Answer Different human resources management systems Your Answer Different human resources management systems True/False Question QWL represents an image of the way people should relate to each other & to their organisation. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , Collecting data Multiple Choice Single Answer Question Most important assets an organization has and their effective management is the key to its success :Correct Answer People Your Answer People Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance Your Answer Reassurance Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Redundancies , Fixation of pay structures Multiple Choice Single Answer Question Strategic business partnership is :-
Correct Answer Not a one way street Your Answer Not a one way street Multiple Choice Multiple Answer Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size , Complexity , Sophistication of their personnel function Your Answer Size , Sophistication of their personnel function , Structural make up Match The Following Question Correct Answer Your Answer Tyson of Cranfield Companies will have in future to think of different kinds of practices to apply to employment relationships Company remains stuck in the old adversarial bargained constitutional mode Kinsley Lord Model encapsulates much of what organisation development now involves Companies will have in future to think of different kinds of practices to apply to employment relationships Murlis Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies Armstrong Common sense is a systematic learnable discipline with a wide range of explicit competencies The agenda remains fixed Multiple Choice Single Answer Question Latent tensions like geological fault lines become visible under the condition of:Correct Answer Stress and tension Your Answer Stress and tension True/False Question Many organizations are now grappling with the need to recruit and retain loyal employees. Correct Answer False Your Answer True Select The Blank Question Cost information is seen as a responsibility of ________ as per H R Manager. Correct Answer Finance department Your Answer Finance department Multiple Choice Single Answer Question Development strategy should be guided by a :Correct Answer Vision & Set of values
Your Answer Vision & Policies Multiple Choice Multiple Answer Question The SHRM contribution could include :Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees at 4:33 AM 0 comments Links to this post Labels: Strategic HR (Set - II)
Strategic HR - 4
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Match The Following Question Correct Answer Your Answer HR Agenda --Retention of Talents HR Practitioners --Mentor HR Strategists --Embedded practices Responsibilities of HR-- Recruitment Multiple Choice Single Answer Question Who, in the past expected periodic unemployment over their careers? Correct Answer Blue collar workers Your Answer Administrative staff Multiple Choice Single Answer Question When top managers lay off technical & professional workers, they must assess the impact of such lay off on :Correct Answer The remaining corps of employees Your Answer The remaining corps of employees Multiple Choice Multiple Answer Question IT sector employers are looking for :Correct Answer Specific skills , Experience , High market value Your Answer Specific skills , Experience True/False Question HR partner will probably be involved in some way with the implementation of the
solution. Correct Answer True Your Answer True Multiple Choice Single Answer Question What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Correct Answer Flexibility Your Answer Flexibility Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement. Correct Answer Culture Your Answer Culture Match The Following Question Correct Answer Your Answer Classic consultancy cycle --Gaining Entry Technology-- Working Practices Dave Ulrich --Appropriate risks Gareth Morgan-- Formal Authority True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Leisure , Career Multiple Choice Single Answer Question The adult learning process does not include :Correct Answer Continuous professional development Your Answer Continuous professional development Select The Blank Question ________ responsibility is to keep up to date & keep up with the information flow.
Correct Answer Knowledge owner's Your Answer Knowledge manager's Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer Sophisticated human relations mode Your Answer Sophisticated human relations mode True/False Question The only real measure of the quality of a product and service is whether it delivers customer satisfaction. Correct Answer True Your Answer True Select The Blank Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize Your Answer Centralize Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Select The Blank Question HR Scorecard stands alone but fits into the ________ scorecard. Correct Answer Balance Your Answer Corporate True/False Question Time is not a major constraint as the organization works at full capacity throughout the year. Correct Answer False Your Answer True True/False Question If mergers are handled `professionally they can never backfire. Correct Answer False Your Answer False Select The Blank Question The majority of respondents commented on the negative features of working in a political environment, including the adverse effects on job ________.
Correct Answer Satisfaction Your Answer Satisfaction Multiple Choice Single Answer Question The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Correct Answer Results Your Answer Policies Multiple Choice Multiple Answer Question The unfairness issues are associated with :Correct Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Your Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? Correct Answer The introduction , Maintenance , Improvement Your Answer The introduction , Maintenance , Improvement Select The Blank Question ________ performance does not occur in a vaccum. Correct Answer High Your Answer Individual Select The Blank Question Individual level where people are usually motivated to close the gap between their current and desired ________. Correct Answer Capabilities Your Answer Skills Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Financial projections , Company positioning , Mission statement Your Answer Mission statement , Financial projections , Company positioning Multiple Choice Multiple Answer Question Some prerequisites of HR team include :Correct Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Your Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Multiple Choice Single Answer
Question Today what has become more salient in lay off procedures? Correct Answer Interpersonal dimensions Your Answer Seniority True/False Question Mission can provide a steering force for organization improvement. Correct Answer False Your Answer True True/False Question Flatter structures can reinforce the desire to hoard information. Correct Answer True Your Answer True Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Recruiters True/False Question The technical changes will trigger a set of political issues. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question The 100 day plan addresses most of the integration issues at the level of :Correct Answer Human resource matters , Systems , Processes Your Answer Systems , Processes , Top management Select The Blank Question The generalists should develop ________. Correct Answer At least one area of expertise Your Answer At least one area of expertise Multiple Choice Single Answer Question The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Correct Answer Hostile Your Answer Hostile Multiple Choice Single Answer Question Which is HR's most precious asset? Correct Answer Credibility Your Answer Credibility
Multiple Choice Multiple Answer Question Forms of employee participation in idea generation are :Correct Answer Suggestion schemes , Quality circles , Problem-solving groups Your Answer Suggestion schemes , Quality circles , Assessment centers Select The Blank Question In Roffey park's survey, electronic mail is used by ________ percent of respondents. Correct Answer 78 Your Answer 78 Multiple Choice Multiple Answer Question Right people are being :Correct Answer Hired , Promoted , Transferred Your Answer Hired , Promoted , Retained Multiple Choice Single Answer Question If there is too much stability the organization can become :Correct Answer Internally focused Your Answer Internally focused Multiple Choice Multiple Answer Question Critical success factors consist of :Correct Answer People , Financial performance , Market share Your Answer People , Financial perspective True/False Question Perhaps the biggest obstacle to shared learning is a blame culture when things go wrong. Correct Answer True Your Answer True Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand Your Answer Purcell and Ahlstrand True/False Question Professor Robert B. Reich has identified six 'social glues' of the company of the future. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Preparation , Acceptance , Motivation
Multiple Choice Single Answer Question The first task is for the human resource function to clarify its own :Correct Answer Priorities Your Answer Commitment Multiple Choice Single Answer Question Cross-boundary working is where employees of different corporate cultures are required to work :Correct Answer Closely together Your Answer Closely together
The change process will need to handle the inevitable political conflict created by the economical issues. Personnel function is a systematic learnable discipline true If organization require high level of flexibility of employees reward system may also need to be flexible true The need analysis should provide answers to the questions such as: what is needed and why, where is this needed, when it is needed. What is common about high performing companies is their agenda to create relationship with employees which support their business goals. Pslb: personnel standard load body EAPM: European association of PRP: performance related pay CPISS: computerized personnel.. In formulating a downsizing plan, major role is played by : production If the personnel function is to move beyond the administrative service personnel, people must have grasp on what it means to think in strategic way. Learning groups are a part of : social system A performance management system will generate a data on: development needs, indicate where competency related training is required, provide the basis for performance related pay. Skillful use of data can stimulate the need for change among executives. Strategy had to stem essentially from: a rational and planned base
Communication through grapevine is : informal The development of effective strategy was seen: as a way of establishing management control particularly in the vast corporations which were being created, a way of preparing the organization for future, a way of managing resources. The various difficulties faced by HR managers developing a strategy approach include: workload, line support, resources. The training strategy may be linked to reward strategy by: developing of skills based on payment system, developing competency based on payment system, development of incentive system. What refers to technology by which the orgnisation work is accomplished: machinery. Expected of senior management: forward planning Limited time for reflection: hindering factor Imposed change: resistance Expectations of peers: support network The need to make manager more accountable has resulted in organization becoming more decentralized and devolved of authority. The head of the which function should be a member of an executive or management committee or at least must have access to the ceo personnel The strategic link calls for the dialogue between the business concern and the human resource concern These are the barriers to change: detachment of senior managers, emotions, fooging of issues. The notion of a nine to five full time role is rapidly being taken over by different organizational realties. In the rottery park personnel today 1999 survey of personnel professionals, the following priorities were considered to be on top of the list by respondents from all sectors: training and development, communication, performance management. An approach which varies according to the situation i.e. there is no sure fire solutions and no quick fixes is: flexible approach. What was introduced for employee by ford motors: guaranteed job security in return for wage concession.
The key responsibility of manager and an area where a partnership between line and HR can be most beneficial is managing performance. There were six activities rated above 70% in the IBM study: true Governance of society is mutating In companies which do not follow a promote from within orientation there is no strong recruiting function and a relative weak development functions: true The studies of the textile industry by Dunlop and well has found high commitment work practices, they are characterized by : extensive team work including self managing teams, freedom of expression, reformulation of work to make best use of upgraded skills. TQ is difficult to implement because: it is time consuming, short term cost is very much, there is lot of resistance from middle management. Early statement about the vision for the merged organization is helpful: true To survive in the 1990s the quality of product and service should be an integral part of : strategy Information system and reward system may undercut one another if people are paid only for what they know.true To develop an effective strategy like leaders, it is essential to understand whats happening in the rest of the world and strengthen the organization to respond accordingly What are the differences in pay structure between union and non union employees: mix of wages, outcomes, freige benefit payment In some companies that are growing rapidly or diversifying into unrelated areas the choices about development or higher decisions may be more limited: false What are the mechanisms (e.g. communication, decision making, conflict management, control and reward) that enables the formal organization to carry out the dynamics of week: organizational processes. Reward schemes carry enormous symbolic significance for employees, they are powerful means employees what is actually valued in the organization as well as what will be rewarded. HR has an important role in: identifying skill gaps, global networks, planning to overcome skill deficiencies. Business strategy does not determine the direction in which the enterprise is going within its environment in order to achieve sustainable competitive advantage: false
The disconnection between management and practice appears to be weak reason for people wishing to leave: false Techniques cannot in isolation play a part in improving the organizational effectiveness they must be fully backed by top management: true Employees are encouraged to delight the customers During major changes executive needs: feedback from HR, coaching, learns The report eman from this department lacked credibility: corporate planning department. In most companies there is no expressed preferences for human resource system that are developed and operated false In the new agenda the function needs to be looked at holistically Most unions are formed due to effective from national unions: true Performance strategy has a direct role to play in the delivery of high performance Administration personnel: system administration Operational personnel: system operators Strategy implement personnel: strategy implement Strategy formulation personnel: strategy makers Team base pay scheme provide financial rewards to individual employees working within a: formally established team. Personnel management over the last two decades is teed with techniques such as: management by objectives, job enrichment, organizational development. The company which relies on one year budget with interim reforecast as required is financial control The obvious starting point for strategy making was: corporate planning and budgetary control department As management was considered to be a science it was possible to : bring mathematical and other proofs of logic, create plans, devise strategies. Being accustomed to operational servicing and powerlessness the personnel function tends to attract : few superstars HR must play a proactive role in: shaping workforce attitude, goal congruence, synergy
The best prepared hr strategy will fail without marketing and effective : implementation If problem recur the credibility of HR teams can be of stake: true A well intentioned new appraisal scheme or competency framework may be perceived as ever-engineered or inappropriate if developed by HR alone TQ is about: long term objectives Initially HR used to draw its plan from the organization business and marketing plans: true Jack wedch was from: GE
Multiple choice Single response
1) A business uses for its operations, products both in Hard and soft domains
2) These are costs incurred in keeping failure and appraisal costs to minimum Prevention costs
3) How many levels of plan are there? 4
4) The business influences Employees morale
5) Leadership is Cause of success in business
6) The idea of quality department is outdated
7) Common understanding across business customers---
8) Collection of data must be tune with the organizational objectives defined by the
top management
9) QFD means Quality function deployment
10) Customer is
king
11) For objective evaluation of strategy, the criteria is strategic fit
12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making. Brain storming
13) Feiganbaums major contribution was
Cost of quality.
14) Prevention costs are those incurred
On taking steps to prevent defects happening
15) Managing continual improvement is
A process subsequent to defining strategies.
Multiple choice multiple answers
1) When you ask a question on place the answers give you options for and then you weigh the options to reach a conclusion, the options are

Establishing the process in house The preferred location from an input point Outsource
2) Managers should know

organisation vision--organisation strategy
3) Business being process oriented, you are to control your resources examine business trends measuring outcome of each process
4) In ISO 14001 in paragraph of standard consists of requirements like
operational control emergency preparedness management reviews
5) Customers need change with Time Space 6) The scope of audit during the audit of sales could be to examine

The customer satisfaction How the orders were executed Contribution to turnover
7) Benefits of planning are Image Competition
8) You should know customers

Current needs Future needs
9) Business needs following criteria as performance assessement

Standing in the market Quality culture in the organisation Cost reduction
10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:
Correct answer:

Identify environmental aspects Determine those that can have a significant impact Understand the legal and other requirments too.
11) ISO developed co-operation in the spheres of Scientific activities peace 12) Not all incentives appeal to all but following must get analyzed Individual trends Individual preference Individual experience
13) Categorisation of quality cost include Appriassal cost Prevention cost Failure cost
True or false
1) Understanding customer is not only important for design but equally so for delivery of product or service--- true
2)Like you have internal customers, there are internal suppliers too---True
3)Planning decreases time to lead in competitionTrue
4) Standard should be generic--True
5) Meaning of strategy is art/science of planningAns. True
6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of conducting business.--- True
7) Specific goals directs organizations on donts--false
8) A simple compelling and shared vision can sustain the commitment needed True
9) At the time of brain storming every member starts talking.false
10) A vision for business must be compelling---True
11) People do not capabilites to respond to a range of situations--False 12) PDCA cycle was introduced by Walter ShewaltFalse
13) During the 1960s the concept of quality costs emerged--- True
14) Collection of data must be in tune with the organisations objective as defined by the top management.---True
Select the blank
1)Business is a set of ___________________ processes
Strategic
2) Quality of product or service is because the __________________not because of verification or inspection.
Design
3) The system is an --------- set of activities with a mutual influence through a welldefined sequence of relation. Inter-related
4) Organisations need a leader to give a --- Direction
5) The ---- is the ability of the QMS to achieve the targeted results Integrity
6) In degree of instutionalisation, a managed process that is tailored from the organisations standard process according to the tailoring guildelines is the meaning of the term: Defined processes----
7) Top management of Karnataka Steel Ltd being concerned about the
Welfare of workers
8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better. Interdependence
9) Those who are not ---- will never make any progress
aware
10) ---- is the measurement scale where values occur most frequently.
mean
11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.
Deliberate
12) In hierarchy of human needs, food and shelter are ___________
Essential needs.
Match the following:
1) Internal organisation for standardization---ISO Bureau of Indian standards--BIS Greek isos---equal Official operation of ISO---1947
2) TQM- is a philosophy Total quality managementneeds commitment at the top management Motivation-Enhances morale of the people Quality of measurement process is: essential at each level in an organisation.
3) Phil crobsy---14 steps quality improvement program Taguchi----Quality in design Ichikawa-- Company wide motivation Crosby---quality of management
at 11:09 AM 0 comments Links to this post Labels: Human Resource Management (Set-9), Total Quality Management(Set-1)
Monday, July 5, 2010
Total Quality Management - 1

This solved paper has been contributed by Abhimanyu Mohanta
THANKS TO :Abhimanyu Mohanta Q1 Three keys for leader to create passionate work environment are a- effectiveness b- start with self c- have a vision that produces passion d- put employees first Q2 The vision for an institution or organization must a- be defined in a language that is compelling b- drives the processes and behaviour of people c- written in a language that is attractive d- be displayed at prominent places on the premises
Q3 QFD means a- Quality function deployment b- Quality function development c- Quantity function development d- Question for development Ans: a Q4 The are of benchmarking get identified a- with the passage of time b- by the auditors c- from arrange of processes d- as soon as the audit is over and the reports are received Ans:b Q5 Business operation rotates a- measure b- analysis c- production d- growth Ans: Q6 Deming defines qualities in terms of a- quality of process b- quality of design c- quality of conformance d- quality of people Q7 check sheet is a- a simple recording machine b- a simple checking machine c- a process method d- a simple recording machine Q8 Each business is driven by a- market b- its vision c- managing director d- people Q9 Planning process is initiated by a- inputs b- control c- outputs
d- customers Q10 Assessing the level of effectiveness of the quality management is the priority of leadership (T/F) Q11 ISO revision is planned in 2008 (T/F) Q12 The imperatives for the business in this century are a- leadership style at the CEO level b- economic c- social d- environmental Q13 Planning is now an important tool (T/F) Q14 An auditor must listen through a- feel b- see c- gossips d- hear Q15 Your thinking and ideas need to be developed as the subject of quality aQ16 A model is conceptualized by the people in the organization (T/F) Ans: Q17 Identification is essential a- for people to align with the organization b- for entry into organization premises c- To know who and what we are d- Because HRM demands it Q18.The principle of concentration of forces is selecting the territory of market in a limited way to ensure full deployment of resources (T/F) Ans: Q19.Organisation design process--------------to prove its ability to accomplish purpose of organization a- acceptance b- approval c- validation d- testing
Q20 The judgment on effective helps management to -----------own performance a- validate b- safeguard c- critise d- benchmark Q21 The observations helps in making list of a- profit and losses b- strength and weakness of the processes c- asset and liabilities d- rules and regulations Q22 Process of continual improvement led to enhancing a- profits b- need for adoption c- production targets d- performance in future Ans: Q23 Annexure of ISO 14001 deals with how to go about hazard identification and the assessment and control of risk (T/F) Ans:F Q24 -----has objective fro assessing quality in the outcome a- plan b- vendor c- customers d- Staff Ans: a
Question When a company can tolerate a somewhat looser relationship with its sources or when requirements are so predictable that control is less important, ________ is often preferable. Correct Answer Purchasing or subcontracting Your Answer Purchasing or subcontracting
Select The Blank
Question In direct export channel, the product is ________. Correct Answer Technical product Your Answer Technical product
Multiple Choice Single Answer
Question This question is based on the case study "Chow Flowers Co. Ltd.". What was the main line of activity in Chow Flowers Company Limited? Correct Answer Artificial flowers manufacturing Your Answer Artificial flowers manufacturing
Select The Blank
Question Offshore purchasing requires________. Correct Answer Little experience Your Answer Little experience
Multiple Choice Multiple Answer
Question What contributed 50% of the total exports of engineering goods? Correct Answer Machinery & instruments , Metals, primary & semi finished iron, steel Your Answer Machinery & instruments , Metals, primary & semi finished iron, steel
Select The Blank
Question ________is not an avenue of entry into foreign market Correct Answer Exim policy Your Answer Exim policy
Question Which of the following factors is related to employment levels?
Correct Answer Economic factor Your Answer Cultural factor

Select The Blank
Question India's share in the total world exports in 1950 was around ________. Correct Answer 0.02 Your Answer 0.02
Question What is the meaning of offshore purchasing? Correct Answer Relationship between independent buyer & seller for exchange of good for money Your Answer Relationship between independent buyer & seller for exchange of good for money
Question What are the elements of research approach? Correct Answer Data collection method , Sample selection procedure Your Answer Data collection method , Sample selection procedure
Select The Blank
Question ________ is a kind of non-equity joint venture Correct Answer Coproduction arrangement Your Answer Coproduction arrangement
Match The Following
Question Correct Answer Your Answer
Standardization Large scale of production Large scale of production Branding Value addition to a product Preferences Packaging Protection & shelf life Protection & shelf life Support service Warranty Warranty
Question Which of the following indirect channel has greater freedom & authority? Correct Answer Export management companies Your Answer Export management companies
True/False
Question Under an international management contracts, a company undertakes the day to day management of an independent enterprise in a foreign target country Correct Answer True Your Answer False
Select The Blank
Question In________, a change is required to ensure adequate protection from environment Correct Answer Packaging Your Answer Packaging
Question Which of the following are domestic channels? Correct Answer Export houses , Export merchant Your Answer Export houses , Export merchant
Select The Blank
Question This question is based on the case study "Chow Flowers Co. Ltd.". The largest importer was ________. Correct Answer United States Your Answer Japan
Question Why should a market researcher check a country's import tariffs when he is investigating it as an export market? Correct Answer It can affect the competitiveness of product against products made within the market Your Answer It can affect the competitiveness of product against products made within the market
Question What are the similarities between domestic & international marketing? Correct Answer Satisfying consumers need Your Answer Satisfying consumers need
Question What are the points to be taken into consideration in export agency agreement? Correct Answer Contracted territory , Contracted products Your Answer Contracted products , Contracted territory
Question Which were the programmes included in reforms? Correct Answer Foreign collaboration , A programme of micro-economic stabilization , Productivity & international competitiveness of Indian economy Your Answer A programme of micro-economic stabilization , A programme of labour welfare
Question This question is based on the case study 'AB Enterprises'. What is the marketing components the product adaption had? Correct Answer Reproduction of European antiques Your Answer Changing the design of packaging materials
Select The Blank
Question ________ send either buying delegations or have their buying offices in the exporting country. Correct Answer Large retail stores Your Answer Government department
Question What are included in sovereign political entities? Correct Answer Custom duties , Exchange control , Local taxes Your Answer Custom duties , Exchange control , International taxes
Question What are the advantages of having agents? Correct Answer Knowledgeable about the market , He can provide after sales service Your Answer Knowledgeable about the market , He can provide after sales service
Select The Blank
Question In ________ strategy, home base is used for production of products for export Correct Answer Extension Your Answer Extension
Question What is the meaning of unit value of the product? Correct Answer High priced product , High sensitive product Your Answer Bulk transportation , High sensitive product
Question When did India emerge as a supplier of manufactured products to Asia & Africa? Correct Answer On the eve of first world war Your Answer On the eve of second world war
True/False
Question The advantage of using an export agent is that the firm does not need to have an export manager to handle all the documentation and shipping tasks. Correct Answer True Your Answer True
Question How is the nature of international strategy? Correct Answer Depends on company's objectives , Varies from country to country Your Answer Depends on company's objectives , Varies from country to country
True/False
Question In marginal cost pricing, fixed costs are recovered from the international market Correct Answer False Your Answer False
True/False
Question Major benefits of standardization includes less distribution cost of standardization. Correct Answer False Your Answer False
Question Which of the following represents the foreign buyer? Correct Answer Purchasing agent Your Answer Purchasing agent
Question Which of the following is contractual entry mode? Correct Answer Franchising Your Answer Franchising
Question What are the risks involved in international marketing? Correct Answer Larger volume of transaction , Less knowledge about parties reputation , Longer time in transit Your Answer Larger volume of transaction , Less knowledge about parties reputation , Longer time in transit
True/False
Question Bargaining styles differ greatly across nations. Correct Answer False Your Answer False
Question It's worthwhile to pursue a uniform pricing strategy Correct Answer When competitive position of the firm does not vary from market to market Your Answer When competitive position of the firm does not vary from market to market
True/False
Question Exporting is the only avenue of entry into foreign market Correct Answer False Your Answer False
Select The Blank
Question The markets for the products of developing countries are usually in countries with________
Correct Answer Low national income Your Answer Higher imports per annum
True/False
Question Economic dimensions include communication, channel network Correct Answer False Your Answer False
True/False
Question In international marketing, cultural dimensions include customs, traditions Correct Answer True Your Answer True
True/False
Question 4P's of marketing include product,price,place and people Correct Answer False Your Answer False
Question This question is based on the case study "Oriental Silk Pvt. Ltd.". Which are the two years the imports of silk fabrics from Japan by USA was almost same? Correct Answer 1982 , 1983 Your Answer 1982 , 1983
True/False
Question The nave rule is for managers to use the same entry mode such as
agent/distributor exporting, for all target countries Correct Answer True Your Answer False
Question Which of the following are among the top ten suppliers together accounting for over 60% of total imports? Correct Answer China , Germany Your Answer Italy , Germany
Match The Following
Question Correct Answer Your Answer HONG KONG $ 2.5 billion exports in 19992000 $ 1.95 billion exports in 200203 USA $ 1.95 billion exports in 200203 $ 2.5 billion exports in 2001-02 UAE $ 2.5 billion exports in 2001-02 $ 0.5 billion exports in 19992000 UK $ 2.3 billion exports in 2000-01 $ 2.5 billion exports in 19992000
Question In product planning for export, length is related to
Correct Answer Number of products Your Answer Number of products at 2:33 AM 4 comments Links to this post Labels: TWM (Set - 1)
TWM - 1
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer Question What is product planning for exports? Correct Answer Selecting product for market Your Answer Selecting product for market
Multiple Choice Single Answer Question What decides in building-up cost/price for a product? Correct Answer Internal taxes Your Answer Internal taxes
Multiple Choice Multiple Answer Question What are the criteria for selection of channels? Correct Answer Cost involved on the part of the firm for a particular channel , the behavior of the competitors , Possibilities of getting appropriate feedback about customers Your Answer Cost involved on the part of the firm for a particular channel , the behavior of the competitors , Possibilities of getting appropriate feedback about
customers
Select The Blank Question How much of a product people can buy, and which products they choose to buy are obviously influenced by ________. Correct Answer Their purchasing power Your Answer Their purchasing power
Multiple Choice Single Answer Question What does channel-mix decision include? Correct Answer Intermediaries Your Answer Intermediaries
True/False Question Any technical matter of interest, statistical information should be a part of the back end of the proposal called appendices. Correct Answer True Your Answer True
Multiple Choice Single Answer Question What is the avenue of entry into foreign markets? Correct Answer Contract manufacturing Your Answer Contract manufacturing
Multiple Choice Single Answer Question What is a foreign agent? Correct Answer Independent middleman Your Answer Independent middleman
Match The Following Question Correct Answer Your Answer Ethnocentric Similar strategies Similar strategies Joint venture Technology transfer Technology transfer Contract manufacturing Tie-up Tie-up Foreign investment Economic development Economic development
Select The Blank Question ________ occurs when an international company invest in a business enterprise in a target country together with a local partner firm Correct Answer Joint venture Your Answer Joint venture
Select The Blank Question The feasibility of the adoption of marginal cost pricing depend upon________ Correct Answer The existence of a large home market Your Answer The existence of a large home market
Question What are the principle ways of quoting export prices? Correct Answer Free on board , Cost insurance & freight Your Answer Free on board , Cost insurance & freight
Multiple Choice Single Answer Question According to AB Enterprises, what should exporter perceive? Correct Answer Survival & growth in the fast-changing world markets could be ensured through product adaption & development Your Answer Survival & growth in the fast-changing world markets could be ensured through product adaption & development
True/False Question As regards imports into India, Germany is among the top ten suppliers accounting for over 60% of total imports. Correct Answer True Your Answer True
Select The Blank Question ________ banks also have good deal of information on commercial agents in various countries. Correct Answer International Merchant Your Answer International Merchant
True/False
Question This question is based on the case study "Oriental Silk Pvt. Ltd.". Mr.Patnaik felt that it was high time that he appraises his agents' performance relating to the vast & expanding US market. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question What are the techniques used to collect information regarding market need? Correct Answer Marketing information , Research Your Answer Marketing information , Research
Multiple Choice Multiple Answer Question What are the criteria for evaluation of products for offshore sourcing? Correct Answer Main cost tradeoffs , Labour intensive products Your Answer Main cost tradeoffs , Labour intensive products
Select The Blank Question ________ marketing strategy involves the creation of a single strategy for a product for the entire global market Correct Answer Global Your Answer Global
Multiple Choice Single Answer Question What does political environment include?
Correct Answer Legal dimension Your Answer Legal dimension
Multiple Choice Multiple Answer Question What are the benefits of participation in trade fair? Correct Answer To get to know about competition , To know about the extent of product adaption Your Answer To get to know about competition , To know about the extent of product adaption
Multiple Choice Multiple Answer Question How does the product reach to the buyer? Correct Answer Distribution , Transportation Your Answer Distribution , Transportation
Multiple Choice Multiple Answer Question How does the customer know about the product & is influenced to buy it? Correct Answer Publicity , Advertising , Sales promotion Your Answer Publicity , Advertising , Sales promotion
Multiple Choice Multiple Answer Question What could be attributed to the removal of trade restrictions in the process of liberalization in agri & allied products? Correct Answer Wheat , Sugar
Your Answer Wheat , Sugar
Multiple Choice Single Answer Question What is the meaning of "Standing in the Market" in indirect exporting? Correct Answer To gain credibility in the market if a known distributor can be persuaded to handle the product by manufacturer Your Answer To gain credibility in the market if a known distributor can be persuaded to handle the product by manufacturer
Multiple Choice Multiple Answer Question What does "currency used for billing" stand for? Correct Answer Currency of the purchaser's currency , Leading international currency Your Answer Currency of the purchaser's currency , Leading international currency
Multiple Choice Multiple Answer Question Ethnocentric orientation includes following things :Correct Answer Same products , Same strategies , Same home and foreign market Your Answer Same products , Same strategies , Same home and foreign market
Multiple Choice Multiple Answer Question What are the important infrastructure factors in evaluating production site? Correct Answer Industrial site , Transportation & communication Your Answer Industrial site , Transportation & communication
Select The Blank Question In________, a product is in the process of development & sales pick up gradually in PLC Correct Answer Introduction Your Answer Introduction
True/False Question The movement of goods across national borders is a major part of an international marketing strategy. Correct Answer False Your Answer False
True/False Question Strategies suggested in the Medium Term Export Plan include product-market penetration strategy for existing products, product-market, diversification for new products & new markets. Correct Answer True Your Answer True
True/False Question In international market, the existing of different legal systems makes the task of businessmen more difficult. Correct Answer True Your Answer True
Select The Blank Question ________ related to a number of products Correct Answer Length Your Answer Length
True/False Question High performers in terms of exports include electric fans, B&W TV & precision tubes in 1998 - 2003. Correct Answer False Your Answer False
True/False Question Catalogues contain a list of all competitors with product details. Correct Answer False Your Answer False
Multiple Choice Single Answer Question What is marketing research? Correct Answer Systemic gathering, processing, analyzing & interpretation of the marketing data Your Answer Systemic gathering, processing, analyzing & interpretation of the marketing data
Multiple Choice Single Answer Question This question is based on the case study 'AB Enterprises'. What was the initial problem faced by the importers? Correct Answer Defect in packaging material Your Answer Defect in packaging material
Match The Following Question Correct Answer Your Answer Indirect exporting Home-based merchant Home-based merchant Business dimensions Channel network Channel network Legal dimensions Copyright Copyright Licensing arrangement Use of patent Use of patent
Select The Blank Question Product reach the buyer through________ Correct Answer Distribution Your Answer Distribution
True/False Question Joint ventures will prosper only if the partner trust each other and continuously support their common endeavor Correct Answer True Your Answer True
Select The Blank Question Products with steady sales or at least predictable sales are more suitable for ________ than products that face abrupt shift in demand. Correct Answer Manufacturing Your Answer Manufacturing
Select The Blank Question ________ is one of the contractual entry modes in foreign countries Correct Answer Assembling arrangement Your Answer Assembling arrangement
Select The Blank Question ________ dictate product changes resulting in change of raw materials Correct Answer Climatic conditions Your Answer Climatic conditions
Multiple Choice Single Answer Question Which of the following is direct exporting channel? Correct Answer Foreign retailers Your Answer Foreign retailers
Multiple Choice Single Answer Question Which of the following is considered for the comparison of international & domestic distribution channel?
Correct Answer Environment Your Answer Environment
True/False Question In geocentric orientation, companies view different regions as different markets. Correct Answer False Your Answer False
Multiple Choice Multiple Answer Question What are the contents of a research proposal? Correct Answer Purpose & scope , Research approach Your Answer Purpose & scope , Research approach

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Select The Blank Question Continuous ________ and learning targets should be features of the process of managing for

Correct Answer False

Select The Blank Question

Multiple Choice Multiple Answer Question

Multiple choice Single response

3) How many levels of plan are there? 4

4) The business influences Employees morale

5) Leadership is Cause of success in business

6) The idea of quality department is outdated

7) Common understanding across business customers---

9) QFD means Quality function deployment

11) For objective evaluation of strategy, the criteria is strategic fit

13) Feiganbaums major contribution was

14) Prevention costs are those incurred

On taking steps to prevent defects happening

15) Managing continual improvement is

A process subsequent to defining strategies.

Multiple choice multiple answers

2) Managers should know

organisation vision--organisation strategy

4) In ISO 14001 in paragraph of standard consists of requirements like

operational control emergency preparedness management reviews

7) Benefits of planning are Image Competition

8) You should know customers

Current needs Future needs

9) Business needs following criteria as performance assessement

Standing in the market Quality culture in the organisation Cost reduction

3)Planning decreases time to lead in competitionTrue

4) Standard should be generic--True

5) Meaning of strategy is art/science of planningAns. True

7) Specific goals directs organizations on donts--false

9) At the time of brain storming every member starts talking.false

10) A vision for business must be compelling---True

Select the blank

1)Business is a set of ___________________ processes

2) Quality of product or service is because the __________________not because of verification or inspection.

4) Organisations need a leader to give a --- Direction

7) Top management of Karnataka Steel Ltd being concerned about the

12) In hierarchy of human needs, food and shelter are ___________

Match the following:

Monday, July 5, 2010

Total Quality Management - 1

Question Which of the following factors is related to employment levels?

Correct Answer Economic factor Your Answer Cultural factor

Question Correct Answer Your Answer

Select The Blank

Multiple Choice Multiple Answer

Multiple Choice Multiple Answer

Multiple Choice Multiple Answer

Question In product planning for export, length is related to

Multiple Choice Multiple Answer

Correct Answer Legal dimension Your Answer Legal dimension

Your Answer Wheat , Sugar

Correct Answer Environment Your Answer Environment

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