A PROJECT REPORT ON BANK OF BARODA Retail landingUNDERTAKEN AT:

Delhi Road ,Alwar.

{Submitted towards the partial fulfillment of the requirements of the two year full time MBA Programme} SUBMITTED TO:
FACULTY OF MANAGEMENT STUDIES

(Mohanlal Sukhadia University, Udaipur, Rajasthan)

Supervision Guide:Mr. Vinod Sharma Bhagirath MBA (2008-10) Submitted by:Anirudh (Manager)

ACKNOWLEDGEMENT
Any piece of work is not completed in one day or without any co-operation from others. There are many helping hands behind this project.My lifes professional journey began with a very renowned organisation that is Bank of baroda, Delhi Road, Alwar.I take this opportunity to place on my grateful thanks and sincere gratitude to the officials and staff of bank of baroda for providing me a wonderful chance of working in a prestigious company. I wish to extend my gratitude to Mr. V.P.Gothwal, Senior Branch Manager, Delhi road branch , Alwar and also to my Company Guide Mr.Vinod Sharma, Manager(credit),Delhi road Branch for giving me a lot of their precious time and inputs to make this extensive research report. My study could not have been completed if I had not been able to get all the valuable data and reference materials from the company. I would like to express my sincere gratitude to Prof. Karunesh Saxena, Director of FMS UDAIPUR, Asst. Prof. Mr. Anil Kothari, Placement co-ordinator, FMS UDAIPUR and Dr. Hanuman Prasad Course Coordinator MBA for their sincere help and guidance. Last but not the least I would extend my thanks to all the other members of Bank of baroda Branch, for their co-operation during my training days. And I also give the thanks to my all friends and my parents who help me in this training period.

Anirudh bhagirath.

Preface
No professional curriculum is considered complete without work experience. It is well evident that work experience is an indispensable part of every professional course. In the same manner practical work in any organization is must for every individual, who is undergoing management course. Without the practical exposure one cannot develop the ability to manage the organisation. Entering in the organization is like stepping into altogether a new world. In beginning, everything seems strange and unheard but as the time passes one can understands the concept and working of the organization and thereby develop professional relationship. Initially it is felt that as if classroom study was irrelevant and it is useless without practical experience. But gradually it is realized that all fundamental basic concepts studied are linked in one or other ways to the practical aspect of working in an organization. But how and what can be done with fundamentals depends upon the intellectual and applicability of an individual. Summer training was an exposure to corporate functional environment. It was opportunity & great pleasure for me to be in Corporate Environment and having interaction with concerned people. This project is based on a brief study of eight weeks of training period. Efforts have been made to present all authentic information as far as possible.

Content
Acknowledgement---------------------------------------------------------------------------------i Preface-----------------------------------------------------------------------------------------------ii History-----------------------------------------------------------------------------------------------1-10 Board of directors Vision and missions Loans and Advances------------------------------------------------------------------------------11-35 Baroda Traders loan Baroda car loan Baroda two-wheelers loan Baroda vidhya Baroda personal loan Baroda home loan Advance against the security of Indra Vikas Patra Advance against the security of LIC

Advance against NSC/KVP Baroda advance against property Advance against the security of relief govt. bonds Baroda scholar Work done at bank of baroda----------------------------------------------------------------36- 40

SWOT analysis-----------------------------------------------------------------------------------41 Conclusion and recommendation-----------------------------------------------------------45 Bibliography --------------------------------------------------------------------------------------46 42-

History:Bank of Baroda(BoB) is the third largest Public Sector bank in India, after State Bank of India and Punjab National Bank. BoB has total assets in excess of Rs. 2.27 lakh crores, or Rs. 2,274 bn., a network of over 3000 branches and offices, and about 1100+ ATMs. It offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking, credit cards and asset management.

Maharajah of Baroda Sir Sayajirao Gaekwad III founded the bank on July 20, 1908 in the princely state of Baroda, in Gujarat. The bank, along with 13 other major commercial banks of India, was nationalised on 19 July 1969, by the Government of India.

Bank of Baroda Building in Dubai In its international expansion Bank of Baroda followed the Indian diaspora, and especially that of the Gujaratis. It has significant international presence with a network of 72 offices in 25

countries, six subsidiaries, and four representative offices. Among Bank of Baroda's 42 overseas branches are ones in the worlds major financial centers i.e. New York, London, Dubai, Hong Kong (which it has upgraded recently), Brussels and Singapore, as well as a number in other countries. The bank is engaged in retail banking via 17 branches of subsidiaries in Botswana, Guyana, Kenya, Tanzania, and Uganda. Bank of Baroda also has a joint-venture bank in Zambia with nine branches. Bank of Baroda maintains representative offices in Malaysia, China, Thailand, and Australia. It plans to upgrade its offices in China and Malaysia shortly to a branch and joint-venture, respectively. Bank of Baroda has received permission or in principle approval from host country regulators to open new offices in Trinidad and Tobago and Ghana, where it is seeking to establish joint ventures or subsidiaries. 2 The bank has received Reserve Bank of India approval to open offices in the Maldives, and New Zealand. It is seeking approval for operations in Bahrain, South Africa, Kuwait, Mozambique, and Qatar and is establishing offices in Canada, New Zealand, Sri Lanka, Bahrain, Saudi Arabia, and Russia. It also has plans to extend its existing operations in the United Kingdom, the United Arab Emirates, and Botswana

History:1908-1958

1908: Maharaja Sayajirao Gaekwad III set up Bank of Baroda (BOB). 1910: BOB established its first branch in Ahmedabad. 1953: BOB established a branch in Mombasa and another in Kampala. 1954: BOB opened a branch in Nairobi. 1956: BOB opened a branch in Dar-es-Salaam. 1957: BOB established a branch in London. 1959: BOB acquired Hind Bank.

1960s

1961: BOB merged in New Citizen Bank of India. This merger helped it increase its branch network in Maharashtra. BOB also opened a branch in Fiji.

1962: BOB opened a branch in Mauritius. 1963: BOB acquired Surat Banking Corporation in Surat, Gujarat.
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1964: BOB acquired two banks, Umbergaon Peoples Bank in southern Gujarat and Tamil Nadu Central Bank in Tamil Nadu state.

1964: BOB lost its branch in Narayanjanj (East Pakistan) due to the Indo-Pakistan war. It is unclear when BOB had opened the branch. 1965: BOB opened a branch in Guyana. 1967: The Tanzanian government nationalized BOBs three branches there and transferred their operations to the Tanzanian governmentowned National Banking Corporation. 1969: The Government of India nationalized 14 top banks, including BOB. BOB incorporated its operations in Uganda as a 51% subsidiary, with the government owning the rest.

1970s and 1980s

1972: BOB acquired Bank of Indias operations in Uganda. 1974: BOB opened a branch each in Dubai and Abu Dhabi. 1975: BOB acquired the majority shareholding and management control of Bareilly Corporation Bank (est. 1928) and Nainital Bank (est. in 1954), both in Uttar Pradesh. Since then, Nainital Bank has expanded to Uttarakhand State. 1976: BOB opened a branch in Oman and another in Brussels. The Brussels branch was aimed at Indian firms from Mumbai (Bombay) engaged in diamond cutting and jewelery

having business in Antwerp, a major center for diamond cutting. 1978: BOB opened branch in New York and another in the Seychelles. 1979: BOB opened a branch in Nassau, the Bahamas. 4 1980: BOB opened a branch in Bahrain and a representative office in Sydney, Australia. BOB, Union Bank of India and Indian Bank established IUB International Finance, a licensed deposit taker, in Hong Kong. Each of the three banks took an equal share.

1985: BOB (20%), Bank of India (20%), Central Bank of India (20%) and ZIMCO (Zambian government; 40%) established Indo-Zambia Bank (Lusaka). BOB also opened an Offshore Banking Unit (OBU) in Bahrain.

1988: BOB acquired Traders Bank, which had a branch network in Delhi.

1990s

1990: BOB opened an OBU in Mauritius, but closed its representative office in Sydney. 1991: BOB took over the London branches of Union Bank of India and Punjab & Sind Bank (P&S). P&Ss branch had been established

before 1970 and Union Banks after 1980. The Reserve Bank of India ordered the takeover of the two following the banks' involvement in the Sethia fraud in 1987 and subsequent losses. 1992 BOB incorporated its operations in Kenya into a local subsidiary with a small tranche of shares quoted on the Nairobi Stock Exchange. 1993: BOB closed its OBU in Bahrain.
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1996: BOB Bank entered the capital market in December with an Initial Public Offering. The Government of India is still the largest shareholder, owning 66% of the bank's equity. 1997: BOB opened a branch in Durban. 1998: BOB bought out its partners in IUB International Finance in Hong Kong. Apparently this was a response to regulatory changes following Hong Kongs reversion to the Peoples Republic of China. The now wholly owned subsidiary became Bank of Baroda (Hong Kong), a restricted license bank. BOB also acquired Punjab Cooperative Bank in a rescue.

1999: BOB merged in Bareilly Corporation Bank in another rescue. At the time, Bareilly had 64 branches, including four in Delhi.

In Guyana, BOB incorporated its branch as a subsidiary, Bank of Baroda Guyana. BOB added a branch in Mauritius, but closed its Harrow Branch in London. 2000s

2000: BOB established Bank of Baroda (Botswana). 2002: BOB acquired Benares State Bank in Benares at the Reserve Bank of Indias request. 2002: Bank of Baroda (Uganda) was listed on the Uganda Securities Exchange (USE). 2003: BOB opened an OBU in Mumbai. 2004: BOB acquired the failed Gujarat Local Area Bank, and returned to Tanzania by establishing a subsidiary in Dar-es-Salaam.
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BOB also opened a representative office each in Kuala Lumpur, Malaysia, and Guangdong, PRC.

2005: The Reserve Bank of India (RBI), has approved a joint venture between BOB, Bank of Maharashtra (BOM), and Oriental Bank of Commerce (OBC) to set up a bank in Malaysia. The new bank will reside in Kuala Lumpur, which has a large population of Indians. The initial capital required will be US$78 million; BOB will invest 40%, and the other two banks

will invest 30% each. The JV is awaiting approval from the Malaysian Central Bank. Bank has built and commissioned its own State-of-the-Art Global Data Centre (DC) in Mumbai for running its centralized banking solution(CBS) and other applications in 1900+ branches across India and 20 other counties where the Bank is operating. BOB also opened a representative office in Thailand.

2006: BOB established an Offshrore Banking Unit (OBU) in Singapore. 2007: In its centenary year, BOB's total business crossed 2.09 lakh crores, its branches crossed 1000, and its global customer base 29 million people. 2008: BOB opened a branch in Guangzhou, China (02/08/2008). 2009: Bank of Baroda registered with the Reserve Bank of New Zealand, enabling it to trade as a bank in New Zealand (2009/09/01)

Board of directors: Name Designation

Milind N Nadkarni Dharmendra Bhandari V Santhanaraman R K Bakshi Maulin A Vaishnav Ranjit Kumar Chatterjee Name Amarjit Chopra A Somasundaram M D Mallya Amitabh Verma Atul Agarwal Deepak B Phatak

Director Director Executive Director Executive Director Director Director Designation Director Director Chairman and Managing director Director Director Director

Our Vision & Mission Our Mission Statement

A saga of vision and enterprise

It has been a long and eventful journey of almost a century across 24 countries. Starting in 1908 from a small building in Baroda to its new hi-rise and hi-

tech Baroda Corporate Centre in Mumbai, it is a saga of vision, enterprise, financial prudence and corporate governance. It is a story scripted in corporate wisdom and social pride. It is a story crafted in private capital, princely patronage and state ownership. It is a story of ordinary bankers and their extraordinary contribution in the ascent of Bank of Baroda to the formidable heights of corporate glory. It is a story that needs to be shared with all those millions of people - customers, stakeholders, employees & the public at large - who in ample measure, have contributed to the making of an institution. Singapore Branch Bank of Barodas Singapore branch was inaugurated on 19 September, 2006. It is the Banks 60th overseas office. The Singapore branch is an off shore bank licensed by Monetary Authority of Singapore and it has a Domestic Banking Unit (DBU) and Asian Currency Unit (ACU). With our presence in Hong Kong, China, Malaysia, Thailand, Australia - now joined by offshore branch in Singapore - the Bank is well positioned to synergistically provide international Banking services in the Asia- Pacific region. The Bank's long standing presence in the Middle East and Africa would provide added advantage to the customers of the region.

We are committed to offer to our customers a wide range of international banking products and services. These include trade finance, treasury products, syndicated/bilateral loans, foreign currency deposits etc.
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Loans and advances:1) Baroda Traders Loan The Baroda Traders Loan facility enables individuals, Proprietorships, bodies such as Partnership firms and Co-op societies to avail of working capital or undertake development of shop by way of loan/overdraft. Dealers in gold/ silver jewelry are also covered under the scheme. Key Benefits

Option to avail the credit facility as loan or overdraft. Advance available up to Rs. 200 Lacs. Loan can be repaid in a maximum period of 60 months.

Terms & Conditions

The business units should have been established in the line of business for a minimum period of 2 years

Loan limits
o o

Minimum : Rs. 25,000/Maximum : Rs. 200 Lakhs.

Margin
o

40% on market value of immovable property. 10% on Bank's own Fixed Deposits.
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15% on face value of NSCs, Govt. Bonds, surrender value of LIC policies.

Security
o

Tangible collateral Securities in the form of mortgage of land (not agricultural land) and building is acceptable as security National Savings Certificates, Government Bonds, our Bank's Term Deposits, Assignment of Life Insurance Policies, standing in the name of the borrower/proprietor/partner/director are acceptable as security.

Interest rates:Upto Rs.2lakh 12.75% Above Rs.2 lakh upto 1 year-13.25% More then 1 year- 13.5%

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2) Baroda Car Loan

In today's fast paced world, a vehicle is but a necessity. Yet other expenses and plans in life take priority and the dream of owning a car takes a back seat. Whether as a comfortable and dependable means of transport or as a status symbol in society, we believe you deserve ownership of a vehicle. The Car Loans from Bank of Baroda are designed to finance the car that suits your need and matches to your status & taste. Bank of Baroda also presents a unique add on facility for installation of CNG / LPG gas-kit in

new/old (not more than 3 years) four wheeler. Save money. Save earth. Convert to alternative fuel today and bank on us for your financial requirements. Key Benefits

Loans available up to Rs 15 Lacs for any car make/model (Inclusive of Gas-Kit). Loans can be availed for new and second-hand vehicles (Not more than 3 years old). Repayment period as long as 7 years. Low interest rates.
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Baroda Car Loan More Benefits

Low processing fee. Zero prepayment charges Concession of 0.5 % in rate of interest to those who offer minimum 50% liquid security as collateral.

Terms & Conditions

To qualify as an applicant for this loan, you need to be an employee or a director of a

public limited company, businessman, professional, proprietor / partner in a firm or a Govt employee.

The maximum loan amount is Rs. 15 Lakhs, or twice of your gross annual income if you are salaried, and thrice of it (average of last 2 years gross annual income) if you are a businessman, whichever is lower. Maximum loans upto Rs 0.25 lac available for installation of CNG/LPG Gas-Kit in new/old (not more than 5 years) four-wheeler, if taken separately. Repayment : New Vehicles : 84 months. Second hand vehicles : 36 months. CNG/LPG Gas-Kit : 24 months. (If loan sanctioned is only for Gas-Kit)
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Margin : New Vehicles : 15% Second hand vehicle : 40% Gas kit (new / old vehicle) : 15%

Age :

Minimum - 21 years Maximum present age + repayment period should not exceed retirement age in case of salaried person and 65 years in case of others.

Interest rates:-

Existing a/cs as on 10.08.08 9.5% Sanctioned on or after 11.08.08 10% Sanctioned on or after 01.04.09 10.5% Car loan to corporate 10.75%

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3)Baroda Two Wheeler Loan

For those individuals who prefer to travel more conservatively or to get to their destinations faster, a two-wheeler is as much a boon as it is to a car

owner. With newer models coming out each year, the options available to the customer are both attractive as well as convenient. Bank of Baroda's Two-Wheeler Loan make it possible to purchase a two-wheeler and pay back in easy monthly instalments, thereby reducing the burden of a one-time payment. All resident Indians, salaried, professionals, selfemployed, businessmen and farmers can apply for this loan. Terms & Conditions

Finance for a minimum of Rs. 5000 and a maximum of Rs. 1 Lakh (or five times of the monthly income, whichever is less) can be availed of through the loan. Margin of 10% on loan amount. The loan amount can be repaid in maximum 60 months from the date of disbursement of loan. As a security, the vehicle to be purchased out of the loan is to be hypothecated to the bank.
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For loan exceeding Rs. 50000, a third party guarantee and / other securities like NSC,

Share certificates, etc or a mortgage of property owned.

The vehicle will have to be insured with the bank's clause.

Interest 12%.

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4)Baroda Vidya Bank of Baroda presents a one of its kind finance option for parents of students pursuing school education. These loans are available for studies from Nursery to Senior Secondary School.

No processing & documentation charges. No Margin. No security required.

Terms & Conditions Eligibility :

Should be an Indian national residing in India. Student should have secured admission to a recognized school / Highschool / Jr. College (including CBSE / ICSE / State Board) for any of the following courses 1.Stage I : Nursery to V th STD. 2.Stage II : VI th to VIII STD. 3.Stage III : IX th to XII th STD.

Coverage of expenses for :

Fee payable to college / school.

Examination / Library / Laboratory Fee. Fee and other charges payable to hostel.
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Purchase of books / equipments / instruments / uniforms. Personal Computers / Laptops wherever required. Caution deposit / building fund / refundable deposit supported by instituion bills / receipts. Maximum Loan Amount : Rs.4.00 Lacs Repayment Period :

Loan for each yearly sub limit is repayable in 12 equal monthly instalments. First instalment to be due 12 months after first disbursement of each year's loan component.

The parents must be residing in the place for a minimum period of -3- years, except in the case of transferable job. Security :

In case the loan is given for purchase of computer the same is to be hypothecated to the bank.

Rate of Interest :

1% concession in rate of interest to loans for girl students. Interest to be serviced as and when applied during moratorium period. Penal Interest @ 2% on overdue amount if the loan amount exceeds Rs. 2/- lacs.

Rates:- Upto Rs.4 lakh 10%

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Above Rs.4 lakh 12% 5) Baroda Personal Loan

A wedding in the family. Maybe it's high time you surprised your spouse with a priceless gift. Or you simply need to pamper your family with an extended vacation. These are the times when you may need a helping hand. That's when you can bank on us. Bank of Baroda's Personal Loan offers financial help to meet your personal requirements. Key Benefits

Helps you take care of all kinds of expenses at a short notice.

The Loan may be availed to meet expenses related to marriage, travel, honeymoon, holiday and medical expenditure or for any other personal use. The loan is also available to Pensioners/Defence Pensioners Loan is also available for Earnest Money Deposits for buyers of home/flat/plot.

Baroda Personal Loan Terms & Conditions

The beneficiaries of this loan can be:

1.

Permanent confirmed employees (minimum 1 year service) of

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Central/State Govt/ /Autonomous Bodies/Public/ Joint sector undertakings. Reputed Limited companies / MNCs & Educational Institutions.

2.Self Employed Professional Doctors, Architects, Interior Designers, Engineers, Chartered Accountants, Technical & Management Consultants &

practicing Company Secretaries only, with a stable business (minimum 1-year). 3.Insurance agents subject to
a.

b.

The agent is doing insurance business for the last -5- years The agent has regular and stable income and maintaining SB a/c with the bank for crediting commission cheques received from their principals.

Loan Amount : Minimum : Rs. 20000 and Maximum of Rs. 2,00,000 (Subject to condition) Repayment : Up to 36 months (maximum) in Equated Monthly Installments. No pre-payment charges. However, penalty of 2% on overdue amount. Interest rates 14.5%
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Loan to pensioners 13.25% Loan to Defence pensioners 13.25%

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6) Baroda Home Loan Be a proud home owner in 6 days Bank of Baroda invites you to be a proud owner of your own home and offers easy Home Loan with a number of conveniences to suit your budget. Home Loan is available for:

Purchase of new / old dwelling unit. Construction of house. Purchase of plot of land for construction of a house. Repaying a loan already taken from other Housing Finance Company / Bank. Repayment period up to 25 years (floating rate option). Interest :-

Fixed rate option

Upto 30lakh

Over to Rs.30lakh

Upto 5 years Over 5yrs & upto10 yrs Over 10 years& upto 15 years

9.5% 9.75% 10%

10.25% 10.5% 10.75%

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Floating rate option Upto 5 yrs Over to 5yrs& upto 15 yrs

up-30lakh 8.5% 8.75%

over 30 lakh 9.25% 9.5%

Over 15 yrs & upto 25 years

9%

9.75%

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7) Advance Against the security of Indira Vikas Patra Nature of facility - Demand Loan Margin - 25% Amount of advance

Minimum: Rs.3000/Maximum: No ceiling

Rate of Interest - 3.0% above BPLR Processing Charges - 0.25% on the loan amount

Minimum: Rs.100/Maximum: Rs.1000/-

Repayment Period - Maximum 35 EMIs or within the maturity period Security/Documentation - As per Bank's norms

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8)Advance Against the security of Life Insurance Policies . Nature of facility

Demand / Term Loan Overdraft

Margin

15% of surrender value, if the insurance policy is maturing within a period of less than 3 years 20% of surrender value, if the residual maturity period is 3 years and above.

Amount of advance

Minimum o Demand Loan : Rs.3000/o Overdraft: Rs.20,000/-

Repayment Period Demand Loan: Maximum 60 EMIs subject to maturity date of policy. Financial assistance to identified individuals and enterprises engaged in industry, services, and trading activities. Clients Group: Lending in Tri-State area of New York, New Jersey and Connecticut. However, the customers outside the tri state area 26 may also be considered for general lending - on individual selection basis, likeCompanies / Firms / Individuals carrying out trade with India or with the Bank's

branches in other countries. US Corporations with existing or potential business opportunities in India or in other centers where there are branches of Bank of Baroda. Individual / Firms / Corporations in the US introduced by Bank's other offices in India or offices in other countries Certain Dollar denominated International Loans/Lines of Credit as approved by Home Office. Type of Finance: Overdraft against receivables / inventory, Short term self-liquidating transactions involving Letters of Credit, Acceptances, Trust Receipt Advances,Bills Purchased/Discounted under or outside L/Cs and the like. Revolving Credit Demand Loans Term Loan for premises / equipment / machinery Opening / issuance of Letters of Credit / Standby Letters of Credit. Loans Products: Lending under Small Business Administration Lending for Real Estate for Business purpose only. Loans Syndication for Corporates Credit Linked Notes for Corporates
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Discounting of Usance Bills on Indian Corporates. General Considerations : Recognizing the purpose and income generating capacity of the business / projects for servicing principal and interest on a competitive basis. Other terms and conditions like period of loan, Margin and collateral shall be stipulated as per Bank's loan policy.

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9) Advance Against National Savings Certificates (NSC) / Kisan Vikas Patra (KVP) Nature of facility

Demand / Term Loan Overdraft

Margin

15% of face value of NSC /KVP ( if residual maturity period is less than 3 years) 20% of face value of NSC /(KVP) ( if the residual maturity period is 3 years and above)

Amount of advance

Minimum o Loan : Rs.3000/o Overdraft: Rs.20,000/-

Repayment of loan in easy EMIs.

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10)Baroda Advance Against Property Bank of Baroda brings to you an innovative combination of a loan and over draft facility with flexible repayment options against the security of your immovable property. Key Benefits:

Ideal use of idle property - Generate additional income from an otherwise idle property. Withdraw money as per your need and save on interest cost. Deposit surplus money / regular income / salary and save interest. Flexibility to withdraw money deposited earlier. Can be availed either as overdraft or demand loan as per your need.

Salient Features

Limit: Minimum : Rs. 1.5 lac

Maximum areas
o o

Rural areas: Rs. 5 Lacs Other areas: Rs. 15 Lacs

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Repayment
o

Loan: Maximum 84 EMIs

Easy Documentation Mortgage loan from other banks can be taken over

Terms & Conditions Eligibility: Salaried Employees / Professional, Self Employed & Other income tax assesses for last 3 years with a minimum gross annual income of Rs. 60000. Age: Minimum 21 years Income Criteria:

Salaried: 36 times of net monthly income Others: 3.5 times of net annual income (average of last 3 years)

Interest 13.25%

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11) Advance Against the security of Relief Bonds/Government Bonds eligible for bank finance and not restricted from availing Bank Finance Nature of facility

Demand / Term Loan Overdraft

Margin

15% of face value - if residual period of Relief Bonds is up to 3 years 20% of face value - if residual period is over 3 years

Amount of advance

Minimum o Loan: Rs.3000/o Overdraft: Rs.20,000/-

Repayment of loan in easy EMIs.

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12)Baroda Scholar Bank of Baroda presents financial assistance to students going abroad for Professional / Technical studies. The loan offering is designed to empower you with the financial capability to realise your dreams... Achieve your goals... Reach out to the maximum limits... Terms & Conditions Eligiblity of Courses : Graduate/Post Graduate / Doctorate / Job Oriented Professional / Technical Courses offered by reputed Universities overseas. Regular Degree/ Diploma courses like Aeronautical, pilot training, shipping etc. The Institute should be recognized by the competent local aviation / shipping authority and Director General of Civil Aviation/shipping in India. Student Eligiblity :

Should be an Indian National.

Secured admission to Professional/Technical Courses at foriegn Universities/Institutions.

Coverage of expenses (for overseas studies) :

Admission/Tuition fees to College/University. Hostel/Mess charges.

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Examination/Library/Laboratory fee. Purchase of books/equipments/instruments. Caution deposit/building fund/refundable deposit supported by institution bills/reciepts. One way travel expenses/Passage money. Purchase of computers if essential for completion of the course. Any other expense required to complete the course e.g. study tour, project work, thesis etc.

Maximum amount of loan : Rs. 20.00 Lacs. Margin : 15% Repayment Period :

 Repayment Holiday/Moratorium Period :

Course period + 1 year or 6 months after getting job, whichever is earlier. The loan is repayable in 5-7 years after the above period.

Security :

Upto Rs.4.00/- lacs : No security

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Above Rs. 4.00 Lacs and up to Rs. 7.5 lacs: Collateral in the form of a suitable third party guarantee alognwith assignment of future income. Above Rs.7.5 lacs: Tangible collateral security equal to 100% of the loan amount along with assignment of future income

Rate of Interest :

Simple interest during repayment holiday/moratorium period. 1% interest concession, if interest debited during the repayment holiday is serviced.

1% Concession in rate of interest to loans for girl student.

Upto 4 lakh 10.5% Above 4 lakh 11.5%.

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Work done at bank of baroda:My work at bob is to convince the customers regarding the various loan which are available with bob according to there needs.

At my first week at bob:Number of customers I met :- 25

Products offered:a)education loan b) car loan c) personal loan d)two wheeler loan e) home loan loan sanctioned:-Nil-

people interested 5 8 6 2 4

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At my second week at bob:Number of customers I met :- 20 Products offered:a)education loan b) car loan c) personal loan people interested 3 5 5

d)two wheeler loan e) home loan loan sanctioned:-

3 4

1) Rs150000 education loan.

At my third week at bob:Number of customers I met :- 30 Products offered:a)education loan b) car loan c) personal loan d)two wheeler loan e) home loan
37

people interested 6 10 5 4 5

loan sanctioned:-nil-

At my fourth week at bob:Number of customers I met :- 15

Products offered:a)education loan b) car loan c) personal loan d)two wheeler loan e) home loan loan sanctioned:-

people interested 3 4 4 2 2

1)Rs.50000 personal loan.

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At my fifth week at bob:Number of customers I met :- 23 Products offered:a)education loan b) car loan people interested 6 3

c) personal loan d)two wheeler loan e) home loan loan sanctioned:-Nil-

6 4 4

At my sixth week at bob:Number of customers I met :- 18 Products offered:a)education loan b) car loan c) personal loan d)two wheeler loan e) home loan
39

people interested 6 4 2 6 0

loan sanctioned:1)Rs.35000 Two wheeler.

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SWOT Analysis:STRENGTH WEAKNESS

 One of Oldest Bank Good Brand Name Complete & Diversified product portfolio Investment in Secured Sector Latest Technology OPPORTUNITIES

High penalty amount for not keeping minimum balance

Too much dependent on Govt. interference.

THREATS

New areas for bank financing Technology enhancement

Competitors Fluctuation in market

Set up in new areas like small business units.

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Conclusion & recommendations:Marketing Initiatives The mid-eighties marked the beginning of the shift to a buyers` market. The Bank orchestrated its business strategies around the centrality of the customer. It diversified into areas of merchant banking, housing finance, credit cards and mutual funds. A string of segment specific branches entrenched operations in the profitable markets. Overseas operations were revamped and structural changes intensified in the territories to cater to second generation NRIs. Slowly but surely, the move to become a one stop financial supermarket had been set in motion. Service delivery standards were stipulated. Technology was adopted to add punch. Employees across the board were inculcated with the marketing concept. Aggressive marketing became the new business philosophy.

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People Initiatives Bank of Baroda has always had an immense faith in the infinite potential of its people. This has been historically demonstrated in its recruitment practices, developmental initiatives, placement processes and promotion policies. Strategic HR interventions like, according cross border and cross cultural work exposure to its managers, hiring diverse functional specialists to support line functionaries and complementing the technical competencies of its people by imparting conceptual, managerial and leadership skills, gave the Bank competitive advantage. The elaborate man management policies also made the Bank a breeding ground for business leaders. The Bank provided around a dozen CEOs to the industrymen who went on to build other great institutions. People initiatives were blended with IR initiatives to create an effectively harmonious workplace, where everyone prospered.

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Financial Initiatives New norms for capital adequacy required new capital management strategies. In 1995 the Bank raised Rs 300 crores through a Bond issue. In 1996 the Bank tapped the capital market with an IPO of Rs 850 crores. Despite adverse market conditions prevailing then, the issue was over subscribed, reflecting the positive public perception of the Bank's fundamental financial strength. Digital Initiatives Bank of Baroda pioneered the shift from manual operating systems to a computerized work environment. Starting with ledgers, to ledger posting machines, through ALPMs, the Bank graduated to the use of Unix based systems to Mainframes, to client server based Total Branch Mechanization Systems. Today, the Bank has 1918 computerized branches, covering 70% of its network and 91.64% of its business. Alive to the growing complexities of an intensely competitive

marketplace and the mounting expectations of customers fuelled by this competition, the Bank reworked its distribution strategy. It ventured beyond the brick and mortar delivery channel into ATMs and the OmniBOB range of anytime, anywhere electronic channels of PC banking, telephone banking. The e-banking products used state of the art technologies like digital certificates, smart card authentication and secure networking. The new IT strategy, in the process of implementation will see the deployment of Core Banking Systems, Multi Service Transaction Switch, Payment Gateways - all geared to deliver convenience banking.
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Quality Initiatives In its relentless striving for quality perfection, the Bank secured the ISO 9001:2000 certification for 15 branches. By end of the current financial, the Bank is targeting 54 more branches for this quality certification. The Future Revolutionary and discontinuous changes in the operating environment are a stark reminder that business success is 'impermanent'. The emergence

of IT as a major driver for change, has accentuated the need to initiate a major transformation program. The conversion to an IT savvy, market driven bank will be a prerequisite to survival and growth. A major and strategic step in hi-tech, was the establishment of the Integrated Treasury branch, as a forerunner to full-fledged global treasury operations. Towards creating a future Bank of Baroda, the Bank has adopted a revolutionary new business strategy that will be enabled by a revolutionary new IT strategy. Actioning this strategy will position Bank of Baroda as India's uncontested premier bank. At Bank of Baroda, change is a journey. It has a beginning. There will be no end. It will be a long and difficult march. And the Bank will emerge stronger, more resilient and positioned to become India's first bank of truly global standards. The relocation to the imposing Baroda Corporate Centre, is a true reflection of the Bank's resolve to move ahead of the times. It will not be out of place now, as it stands on the threshold of a digital era, to echo the same sentiments that guided the Bank in its platinum jubilee year - 'a promising future is the sequel to a glorious past'.
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Bibliography:WWW.Bankofbaroda.com www.google.com www.yahoo.com www.rupeetimes.com www.bse.com www.Timesofindia.com

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