SEAWUN Benchmarking Survey for 2003 - Base

Water Utility: Contact Details:

Data

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Marilao Water District (Marwadis)

Marilao, Central Luzon, Bulacan, Philippines General Manager: Diaz, Lim, Fernando No. 11 T. Sandico St. Poblacion 2, Marilao, Bulacan - 3019, Philippines Tel 1: (044)(C711-1529 Fax: (044) 711- 4423 Tel 2: (044) 711- 4423 Email: marwadis2003@yahoo.com

Services Provided: Utility Type: Private Sector Involvement: Source of Raw Water: Treatment Method:

Piped water, , , , , , , State Owned Enterprise, , , , Service Contract, , , , , , , , Groundwater, , Disinfection, Filtration, Floculation and sedimentation, , ,

Water Supply System description: Production capacity = 12,306 m3/day Area of Responsibility Area (sq km) Population No. of connections: System input volumes: Water consumption: Water Sales: System Performance: Chlorine Residuals: Human Resources (Staff) Type of employment: Permanent staff: salaried Government employees, , Casual/part-time: contract staff, , Contracted out to outside company/agency, No. of staff (FTE): Staff Training: Customer information Customer interaction: New connections = 1,087 / year Customer complaints = 1,131 / year Corporate Services = 13 No. Trained = 5 / year Water Supply = 53 Training days = 15 / year Other = zero Total = 66 Training costs = 0.34% of total operating budget 24 113,685 No. of Towns = 1 Domestic (Households) = 8,047 Typical service connection length = 3 m Produced by W.U. = 2.7 million m3/year Metered cons. = 2.1 million m3/year Domestic = 2.0 million m3/year No. of connections with intermittent supply = N/A No. of pipe breaks in distribution system = 48 / year Tests required = 365 / year Tests carried out = 365 / year Bulk water imported = zero
% Unmetered cons. = N/A Ave. meter inaccuracy = N/A

Distribution network = 15 km Present Service Area 5 61,589 Population served = 54,808 Non Domestic = 385

Storage capacity = 814 m3

Total Connections = 8,432 Connections with operating meter = 8,432

Non Domestic = 0.1 million m3/year

Bulk Water sales = zero Typical duration of supply = 20.0 hours / day Typical water pressure in mains = 18 m. Tests passed = 365 / year

Complaint method: In person, By telephone, , , Understanding customers by: Customer interactions, Responding to complaints, Surveys, questionnaires, etc., , Charges & Fees Domestic = 2,600PHP / conn. (47 US$ / conn.) Fixed water charge: Domestic = N/A Non Domestic = N/A N/A N/A Water consumption tariff (typical of all towns and in each category) : Tariff Block 1 Tariff Block 2 From - To (m 3) Domestic 0 - 10 10 - 20 Price (PHP / m3) 15 18 3 (US$ / m ) . $0.27 $0.32 From - To (m 3) 0 - 10 10 - 20 Non Domestic Price (PHP / m3) 30 36 3 (US$ / m ) . $0.54 $0.65 From - To (m 3) Bulk Water Price (PHP / m3) 63 (US$ / m3) . $1.13 Water bill for household consuming 6 m3/month = Finances Revenue: PHP / year US$ / year Operating Expenses: PHP / year US$ / year Water Supply Operating breakup: PHP / year US$ / year Water Sales 29,859,629 $534,927 Water supply 28,728,699 $514,667 Labor 5,146,252 $92,194 Other water related 859,250 $15,393 Other services zero zero Electricity 13,845,985 $248,047 Subsidies & grants zero zero Company Overhead 2,663,014 $47,707 Chemicals & materials 255,414 $4,576 Total 30,718,879 $550,320 Total 31,391,720 $562,374 Contracted out zero zero Other expenses 9,481,048 $169,850 Year end Accounts Receivable 3,225,502 $57,784 Typical connection charge: Non Domestic = 3,600PHP / conn. (64 US$ / conn.) Bulk water sales = N/A N/A Tariff Block 3 Tariff Block 4 20 - 30 >30 21 24 $0.38 $0.44 20 - 30 >30 42 49 $0.76 $0.88

150 PHP / month

(2.69 US$ / month)

Investment funds source: Own internal funds, , Loan from Government Bank, , , , Fixed Assets value: PHP US$ Water supply 79,681,100 $1,427,465 Other services zero zero Company Overhead 9,512,659 $170,417 Total 89,193,759 $1,597,882 Debt Servicing Costs 1,370,400 $24,550

2. General Information 1. Contact Information

Contact name & title Mailing address Telephone Fax & Email .. .. .. .. Utility name Country Region / State / Province Principal city / town Type of services Type of Utility Private sector involvement .. .. .. .. .. .. ..

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3. Service Area
Area of Responsibility Service Area Population in area of responsibility Population in service area Population served No. of towns served .. .. .. .. .. ..

10. Capital Investment

Source of funds Gross fixed asset values Debt servicing costs .. .. ..

Data Availability
Water Supply Benchmarking

4. Infrastructure Description
Raw Water Source Treatment Method Production capacity Distribution length Storage capacity No. of connections Operating water meters Service connectn length .. .. .. .. .. .. .. ..

9. Finance
Water Supply revenue End of year Accounts Receivable Utility Operating expenses Water supply operating expenses .. .. .. ..

Questionnaire: Marilao Water District

8. Customers
No. of new customers No. of customer complaints Means of complaining Ways to understand customers Connection charges Fixed water supply charges Consumption charges 6m3/month water bill .. .. .. .. .. No .. ..

5. Consumption & Production 6. System Performance 7. Staff

Employment type No. of staff Training event participation No. of training days HRD expenditure .. .. .. .. .. Intermittent supply Supply duration Water mains pressure Water main pipe breaks Residual Chlorine Tests -Required -Performed -Tests passed No .. .. .. .. .. .. Produced by Water Utility Bulk water bought Metered consumption Unmetered consumption Meter inaccuracy Water billed / sold .. No .. No No ..

Calculation of Overall Performance Indicator (OPI)

Customer Indicators
Service Coverage in existing service area (%) Meter coverage (% with operating water meter) Customer complaints / 1000 connections Value Rank

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Water Supply Systems O&M

Supply Continuity (% of time water available) Residual Chlorine tests passed (%) Total Unmetered Consumption (% of metered cons.) Infrastructure Leakage Index [ILI]

Value

Rank

89.0% (16 / 45) 100.0% (1 / 46) 134.1 (14 / 41)

83.3% (39 / 47) 100.0% (1 / 34) 15.9 (18 / 26)

Marilao

Philippines
Water Supply
Marilao Water District

(Marwadis)
Overall Performance Indicator (OPI) =

- 0.33

Number of Standardized Indicators available = 12 Overall Ranking = (37 / 47)

Human Resource Indicators

Total water related staff / 1000 connections Investment in staff training (days / staff) Ave. cost of employment / staff (% of per capita GNI)

Value 7.8 0.2 129%

Rank (23 / 38) (25 / 33) (34 / 37)

Financial Indicators
Operating Cost Coverage (water sales only) Unit water cost (US$ / m3 of system input) Water system asset value / Prod'n capacity (US$ / m3/day) Debt servicing ratio (% of total operating revenue)

Value Rank 0.95 (34 / 43) $0.20 (37 / 43) $116 (19 / 35)

Financial Indicators: Annual expenses & revenue

Operating Cost Coverage
Operating Cost Coverage (water sales only) Operating Cost Coverage (total revenue) 0.95 0.98

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Expenses

Human Resource Indicators

0.09 0.18 0.48 0.01 #N/A 0.27 0.20 4.5% 296 297 298 299 300 301 302 323 324 309 Total water related staff / 1000 connections Direct water supply staff Staff / 1000 connections Staff / 1000 m /day system input Staff / 100 km of pipework 272 273
3

Overhead expenses / Total Operating expenses ratio Labour costs / Water operating expenses Electricity costs / Water operating expenses

Human Resource Utilisation

Overhead staff ratio (% of total FTE staff) Water supply staff ratio (% of total FTE staff) 20% 80% 7.80 6.30 7.00 354.40

Human Resource Development

Staff Training participation rate (% staff) Staff Training duration rate (days / staff) Investment in staff training (% of direct labour costs) Investment in staff training (% of total operating costs) 8% 0.2 1.90% 0.34%

Revenue
Water sales revenue / Total revenue ratio Subsidies & Grants / Total revenue ratio Revenue Collection period (months) 0.97 0.00

Chemical & other materials costs / Water operating expenses Contracted out services costs / Water operating expenses Unit water cost 1.30 0.26 (US$ / m3 of metered cons.) (US$ / m3 of system input)

Human Resources Costs

Ave. cost of employment / staff (% of per capita GNI) Contracting out services / in-house Labour costs ratio 1.29 #N/A

Unit water price - ave. (US$ / m3 of metered cons.)

Debt servicing ratio (% of total operating revenue) 0.11 0.89 116 95 169 311 312 313 314 315

Fixed Assets
Corporate Fixed Assets / Total Fixed Assets Water system asset values Asset value / Total water related assets 332 333 334 Asset value / Prod'n capacity (US$ / m3/day) Asset value / pipe length (US$ / m. pipe) Asset value / Customer (US$ / conn.)

Water Utility no:

274

Distribution
Distribution / customer (m. pipe per connection) 1.8 0.10 100% 100% 24% 121.1 0.21 28% #N/A #N/A #N/A 15.90 3.20 Storage / customer (m per connection) Residual Chlorine Sampling compliance (%) Tests passed (%) Non Revenue Water (UFW) % of System Input
3 m / km / day

US$ Currency? TRUE

275 276 277

System Input
Production capacity utilization (%) Bulk water imported (% of total system input) System Input Rate (litres/person/day) (m3/connection/month) System Input / Distribution ratio (m3/day per km pipe) System Input / Storage ratio (m3/day per m3 storage) Supply Continuity (% customers with continuous supply) Supply Continuity (% of time water available) 61% 0% 137 27.0 503.0 9.2 #N/A 83% 248 249 250 251 252 253 254 255

Marilao

Philippines
Water Supply
Marilao Water District

m / connection / day NRW adjusted for continuous supply (% of System Input) Unbilled Authorized & Unauthorized Cons. (% of metered cons.) Unmetered cons. due to meter inaccuracies (% of metered cons.) Total Unmetered Consumption (% of metered cons.) Infrastructure Leakage Index [ILI] Mains failures ratio (breaks / km pipe / year)

(Marwadis)
OPI Ranking = 37 / 47

Water consumption
235 Bulk water exported (% of total metered cons.) 236 Average domestic water charges (% of per capita GNI) 237 Metered consumption rate 238 239 240 Total consumption - metered & unmetered 241 242 Domestic share of total metered consumption (%) 243 Non Domestic share of total metered consumption (%) - Domestic (litres/person/day) (m /conn/month) (litres/person/day) (m /conn/month)
3 3

Connections
0% 1% 99 104 21 104.00 21.00 95% 5% 222 Average Household size (persons / domestic connection) 7 Service Coverage in area of responsibility (%) Service Coverage in existing service area (%) 48% 89% 20.9 20.9 13% 47 1% 100% 0% 224 225 226 227 228 229 230 231 232 233

Demography
219 Average town / city size (persons / town) 220 Population density in area of responsibility (persons/sq.km) 221 Population density in existing service area (persons/sq.km) 113,685 4,739 12,831

Domestic / Non-Domestic connections ratio Domestic / Non-Domestic consumption rate ratio New connection growth rate (% / year) New domestic connection cost (US$ / connection) New domestic connections (% of per capita GNI) Meter coverage (% with operating water meter) 134 Billed unmetered consumption (% of metered cons.)

- Total Cons. (litres/person/day)

Customer Interactions
245 Customer complaints / 1000 connections

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Water Sales & Production Information

Marilao Water District
Metered Water Consumption 173,593 m3/mth Water Production 2,744,000 m3/year 100%of Water Input Bulk Water Import 0 m3/year 0%of Water Input

Water Connections = 8,047 Domestic 165,667 m3/mth X 20.6 m3/mth/conn

Water Connections = 385 Non Domestic 7,927 m3/mth X 20.6 m3/mth/conn

Bulk Water Sales 0 m3/mth

Total Water Input 2,744,000 m3/year 228,667 m3/mth Unmetered Consumption #N/A #N/A Unaccounted for Water (UFW) 24% of Water Input Distribution System water losses (Current Annual Real Losses (CARL)) #N/A #N/A #N/A Adjusted UFW for 24/7 supply #N/A Hours / month offline 122.0 hours/month (Adjusted by) CARL for 24/7 (continuous) supply #N/A Unavoidable Annual Real Losses (UARL) 50,247 m3/year Average Pressure 18 m Water Connections 8,432 x 3m. = 25 km Length of distribution mains 15 km Total Unmetered = #N/A Meter inaccuracy #N/A #N/A Unbilled Authorised & Unauthorized Consumption

X
Infrastructure Leakage Index (ILI) #N/A