Load Overlays:

LD 10 Configure Analog Extensions. LD 11 Configure Digital Extensions. LD 12 Configure Operator Console. LD 13 Configure DTR LD 14 Configure Trunks & B Channel LD 15 Configure CDB LD 16 Configure RDB LD 17 Configure ADAN(Active Device Number D-Channel & Serial ports) LD 18 Configure Speed Call List LD 20 Print Of Analog, Digital & Trunks Ports. LD 21 - Print Of CDB,RDB. LD 22 [Print Of ADAN. LD 23 ACD Configuration. LD 32 Status Of Card. LD 34 Status Of TDS Loop. LD 38 Status Of Conference Loop. LD 43 To Save Configuration. LD 48 Status Of ELAN, AML. LD 56 Tone Table. LD 57 Flexible Feature Code LD 60 Status Of B Channel LD 73 Loop Timers (PRI & DTI) LD 80- trac 0 XXXX LD 81 List features LD 83 List Extensions LD 96 Status OF D-Channel LD 117 IP Assignment LD 143 System Backup, Upgrade of System.

Class Of Service:XRA: Ring again CFXA: Call Forward To External DN PUA: Pickup Allowed XFA: Transfer Allowed CCSA: Controlled Class of Service Allowed AHA: Automatic Hold Allowed NAMA: Name Allowed CNDA: Call Name Display Allowed DNDA: Dial Name Display Allowed HTA: Hunt Allowed (Busy Condition) FNA: Forward Allowed (No Answer Condition) FBA: Toll Denied (Other Option: SRE, UNR, CTD)

MWA: Message waiting Allowed LNA: Last Number Dialed Allowed. ADD: Automatic Digit Display (Other Option DDS-Delay Digit Display) DTP: Dial in Tone (Other Option DIP-Dial in Pulse) WTA: Warning Tone Allowed CWA: Call Wait Allowed LPD: Lamp denied XHD: Exclusive Hold denied TVD: Trunk Verification Denied CFTA: Call forward by type Allowed (External) C6D: Conference Allowed (6 party) AUTU: Authcode unrestricted (Other Options AUTR-Authcode Restricted) ICDD: Internal Call Detail denied. NOVD: Net overrides Allowed (Barging). RDI/UDI: Restricted from receiving direct DID Calls.

MDF Cabling Color Code:

1.White Blue, Orange, Green, Brown & Grey. 2.Red - Blue, Orange, Green, Brown & Grey. 3.Black - Blue, Orange, Green, Brown & Grey. 4.Yellow - Blue, Orange, Green, Brown & Grey.

Basic Commands Of EPABX:

1.Template Audit: >LD 1 (For any Operator Console Problem) 2.Time Setting: >LD 2 .TTAD (Display Current Date & Time) . STAD DD MM YY HH MM SS 3.To Know Specific Type DNs: >LD 81 REQ:LST CUST:0 : : FEAT (500,2616 or CLS: HTD, HFAetc) 4.To have Extn Specific Authcode: >LD 88 REQ: NEW TYPE: AUT CODE: nnnnnn

CLASS: >LD 20 REQ: CHG TYPE: TN: l s c u ITEM: CLS AUTR ITEM: MAUT SPWD: **** AUTH 1 nnnnnn AUTH 2 nmannn 5.To have Display Features in CLS (Digital Phones) CLS ADD DNDA CNDA NAMA 6.To see status of MUS Trunk: >LD 20 REQ: PRT TYPE: MUS TN: l s c u : : CFLP nn >LD 38 If. STAT nn CNFC 00 DSBL 00 BUSY (Condition fine) CNFC 00 DSBL 00 BUSY If. STAT nn (Condition Not Okay) DSBL 7.To view Route Data Block: >LD 21 REQ: PRT TYPE: RDB CUST:0 ROUT: nn ACOD: Enter Value 8.To View XLST: >LD 20 REQ: PRT TYPE: PRE : XLAT n

PRE m >LD 20 REQ: PRT TYPE: SCL : LSNO:m 9. To change XLST: >LD 18 REQ: CHG/NEW TYPE: SCL/PRE/SSC LSNO:n : : STOR 0 nnnn STOR 1 nnnn 10. To view NCOS Feature: >LD 49 REQ: PRT TYPE: FCR CRNO n (NCOS No: 0, 1, 2, 3) 11. To check Status of TTY Port: >LD 37 . STAT TTY >LD 22 REQ: PRT TYPE: ADAN TTY n 12. To check Connection of Digital phones: >LD 32 . IDU l s c u (Displays the type of digital phone if properly connected by MDF) 13. To see Unused DN: >LD 20 REQ: PRT TYPE: LUDN 14. To see Unused Voice Units >LD 20 REQ: LUVU REQ: LUC (Print Unused Cards) REQ: LTN (List TN of Type Specified)

TYPE: COT/DID/MUS/PRI/TIE 15. To know DID Dedication: >LD 49 REQ: PRT/CHG TYPE: IDC CUST: 0 IDGT: nnnnn (Last Digit of DID) Nnnnn mmmm (Dedication On) 16. To view the trunk lines dedicated to particular ACOD/Route >LD 21 REQ: LTM CUST: 0 ROUT: ACOD: nnnn 17. To see system ID & RLS >LD 22 REQ: ISS/SLT(License)/TID 18. To know Class of Authcode >LD 88 REQ: PRT TYPE: AUB 19. To know Keypad Features >LD 57 REQ: PRT TYPE: FFC CUST: 0 CODE: ALL or Specific Code (Like PLDN) 20. To Program a CDR port >LD 17 REQ: CHG TYPE: ADAN TTY X : : USER CTY XMTC (Remove MTC) USER CTY CDR 21. To have Different DNs in same Pickup group >LD 20 : RNPG n (Have same n for all the Extns in this particular pickup group) :

>LD 57 REQ: PRT TYPE: FFC CODE: PURN 22. Blocking Route a particular DN TARG RDB TGAR Extn If TARG=TGAR Then it will block that Extn from making any calls on the member COT Lines of that particular RDB ie Access Denied. 23. To know the RCO Parameter >LD 21 REQ: PRT TYPE: RDR 24.To see the details of Login of that Day >LD 22 REQ: PRT TYPE: PHST 25.To see after Print History >LD 22 REQ: PRT TYPE: AHST 26.To check Daily Routine Tests >LD 22 REQ: PRT TYPE: OVLY : TODR 01(Means 1am When traffic is minimum) 27.To change Time Of Daily Routine Tests >LD 17 REQ: CHG TYPE:OVLY : : TODR 09 (Means 9am) DROL 32 36 43 135 137 28.To save the Changes >LD 43 . EDD (SCH5066 EDD not Done)

29. LD 44 >LD 44 . AUDIT .R1 >AUD000 Means no problem 30. To see DTMF >LD 97 REQ: PRT TYPE: XCTP : : DTMF 218 31.To see PCM Law >LD 17 REQ:PRT TYPE:PARM : : PCMC A 32.To see all Parameters >LD 17 REQ:PRT TYPE:PARM 33.For DISA Details >LD 24 REQ:PRT/NEW TYPE:DIS DIS DN 34.To copy an DN >LD 10/11 REQ:CPY n TYPE: CFTN:l s c u (Existing TN) SFLT: Auto/TNDN TN:l s c u (New TN) DN: (New DN) 35.DTI Checking (DID\DOD) >LD 60

.STAT .LCNT (Display error in loop) .RCNT (Reset loop) 36. Hyperterminal Connectivity Setting Meridian EPABX VT100 Meridian Mail VT52 37.CDB Data AML_DATA Voice Mail ANI_DATA Automatic Number Identification Data CDR_DATA Customer Data Block CCS_DATA Controlled Class of Service FCR_DATA Flexible Code Restriction NCOS Codes FFC_DATA Flexible Feature Code FTR_DATA Feature & Options Data LDN_DATA Listed Directory Number MPO_DATA Multi Party Operator NET_DATA PRI/DTI Data NIT_DATA Night Data PWD_DATA Password Data RDR_DATA Call redirection Data TIM_DATA Timer Data

Configuration Procedures: Trunk Configuration:

1.Check for the existing route number,ACOD & Free port. 2.Create a new RDB(LD 16) 3.Create a new COT(LD 14) 4.Have a print of one Existing RDB & COT >LD 16 REQ:NEW TYPE:RDB CUST:0 ROUT: new no DES: TKTP:COT/DID/TIE : AUTO:YES : ICOG:IAO/IGT/OGT

: SRCH:RRB : ACOD:new no : CNTL:YES : CDR:YES TIMR : ICF 512 OGF 512 EOD 3968 DSI 3968 NRD 3968 DDL 70 ODT 4096 RGV 256 FLH 510 GTO 896 : : NEDU: ETH FEDU: ETH MUS: YES MRT: Music Route No : : FRL 0 n (Fill in same no as present in existing RDB) 1 n 2 n 3 n 4 n 5 n 6 n 7 n TTBL: n (Fill in same no as present in existing RDB) >LD 14 REQ:NEW TYPE:COT TN: DES: XTRK:EXUT FWTM:NO CUST:0 NCOS:

RTMB:R.No M.No (R.No-Route No , M.No-Member No) ATDN: SIGL:LOP TIMP:600 BIMP:600 SUPN:YES STYP:BTS : BTDT:0 CLS UNR/DTN/WTA/LPR/APN/THFD/BARD/PIO/NTC/LOL TKID

ACD Configuration
*Never copy an ACD DN as it will cause data corruption. *All ACD Calls land on ACD Key. *CALL CDN ACD Queue ACD Agents *Agent Has to 1.Login 2.Logout Press MSB Twice(Cannot RX ACD Calls & Can RX Extn Calls) 3.Not ready 4.Make set busy Press MSB Once(Cannot RX Both ACD & Extn Calls) 5.Answer Supervisor

CDN Configuration (Controlled DN)

>LD 23 REQ:NEW TYPE: CDN CDN: nnnn : : DFDN:mmmm (ACD Queue) :

ACD Queue Configuration >LD 23

REQ:NEW TYPE:ACD ACDN:mmmm MAXP:100 (How many agents to be present in this queue) FRRT (First RAN Route) SRRT (2nd RAN Route) NRRT (Night RAN Route)

OVDN NCFW

(Overflow DN) (Night Call Forward)

ACD Agents
>LD 11 REQ:NEW TYPE:2616 TN: : : CLS AGN/SPV BUZZ RNGB KEY 00 ACD mmmm 0 nmnm (mmmm ACD Queue , nmnm Agent Id) 1 SCR Extn No 2 NRD Not Ready 3 MSB Make Set Ready 4 ASP Answer Supervisor 5 EMR Emergency Queue 6 DWC 7000 Display waiting calls

Meridian Option 11C Difference Between 11,11E,11C Option 11 2 CPU Cards: CPU/CONF (Conference Loop) and TDS/DTR (Tone Digit Switch/Digit Tone Rxer) occupied 2 slots. 1 Expansion cabinet 224 Ports(including Trunk & Digital cards) Connectivity of expansion cabinet to main cabinet: Copper Connectivity only Max distance bet main & expansion is 2.12 m. Max 10 slots for cards excluding power supply. Operates on AC. Connection from 1st slot of expansion cabinet to anywhere between 2 & 9 of main cabinet. Option 11E System core ( contains cartridge containing customer data base) 384 ports 2 expansion cabinets Copper or fiber connectivity for the expansion cabinets to the main. Max distance between 10 m.

Fiber Connectivity : MFI Card(Main Fiber Interface) & EFI Card(Expansion Fiber Interface) Rls 22 & 23.

Option 11C SSC (Small System Card) Motorola 68040(CPU/16 MB of DRAM) S/W Daughterboard Two slots for fiber expansion Max of 4 expansion cabinets 700 ports Rls 24 & 25 If connecting a single expansion cabinet require a single daughterboard If connecting a 2 expansion cabinet require a dual daughterboard If connecting a 3 expansion cabinet require a single & dual daughterboard Max distance between main & expansion can be 3 Km. General Details EPABX TDM Switch Total 10 Slots Slot 10 Meridian Mail (MM) SSC contains Dongle & S/W Daughterboard Dongle Lithium Battery storage Contains Site ID (System) & Auxiliary ID (Up gradation) Rls 23 & 24 32 MB S/W Daughterboard Rls 24.24 & 25 onwards 48 MB S/W Daughterboard During up gradation we need to change the S/W Daughterboard which upgrades the Flash part of the Memory. NTTK13AA & NTTK25AA 48 MB S/W Daughterboard available at Market. SSC Card: Occupies one slot can insert PCMCIA Card A: & B: drive - A: Up gradation B: Backup When a card is inserted, the time slots(Loop) is taken from the Back plane. Loop 29 & 30 are reserved for conference (By default Logical & not physical) One Loop 30 time slots Loop 11 to 28 Expansion cabinet (Reserved) ISM Incremental S/W Management Digital Line Card 16 ports each port as a TN(Terminal Number) Loop Shelf Card Unit (l s c u) DN Directory Number (extn No)

SSC Card 3 Serial ports Port 0, 1 ,2 - Maintenance (To view ACD,CDR & Login Purpose) Ethernet Connectivity assign a IP (PC) CDR (Call Detail reporting) Log of outgoing & incoming calls ACD (Automatic Call Distribution) automatically distributes the call depending on the most idle agent suitable for call center need to capture the reports. BASIC CARDS DLC: Digital Line Card 16 Ports (-28 V DC) supports only Nortel digital phones FALC: Flexible Analog Line Card 16 Ports (-40 V DC) MWLC: Message Waiting Line Card 16 Ports XCOT-I: Trunk Card India Modified 8 Ports COT/PPM: Trunk Card 8 Ports UNVTRK: Universal Trunk Card 8 Ports PRI: Primary Rate Interface (2 types) 30B + 1D: E1 & 23B + 1D: T1 DTI: Digital Trunk Interface (2 types) 30 Channels: E1 & 24 Channels: T1 MIRAN: Meridian Integrated RAN MICB: Meridian Integrated Conference Bridge E & M: Ear & Mouth Card PRI Card Need to configure a D-Channel EURO, Q Sig, ESS4, SL1 Protocols Between switches by which data can be sent thru D Channel Outband Signaling Signaling has a separate channel (CCS- Common Channel Signaling) All signals are passed via D-Channel The line remains idle as long as acknowledgement is not rxed although the call is placed

DTI Card In band Signaling Channel Associated Signaling (CAS) No Protocol Two types of Condition: Idle & Seize Code - should match in remote end All signals passed in the same Voice Channel Once the call is placed the line is seized & that extn becomes busy for Other Callers.

MITG (Meridian Integrated (IP) Telephony Gateway) Voice over IP Extending ur voice in network over Internet Two Types : (1) Line side (using IP Phone over WAN) (2) Trunk side (Connect two meridian over Ethernet) ITG TDM to convert IP Packets & Compresses data ITG 1.0 Works with Rls X.11 onwards ITG 1.0 8 simultaneous calls occupies 2 slots ITG 2.0 24 simultaneous calls occupies 2 slots OTM 2.0 or later ITG 3.0 32 simultaneous calls occupies 1 slot OTM(Optivity Telephony Management) 2.0 or later MC (Media Conversion) Card MAT (Meridian Administration Tools) 6.1 or later PC with Windows 95 or later

Has 2 Ethernet ports, one is for E LAN & one is for T LAN Connection MAT is connected to E LAN of Meridian & E LAN of MITG Dongle ID is there for ITG 1.0 but ITG 2.0 & 3.0 does not require Dongle ID. Supports CDR (Call Detail reporting) & SNMP Alarm Traps

Prerequisites For Configuring ITG Stable & dedicated IP Address for ITG Card Node IP address (T LAN IP address on the ITG) Management LAN Gateway IP address Management subnet mask Voice LAN gateway IP Voice subnet mask Keycode of MITG Card Dongle ID of MITG Card MAC Address of MITG Card Line Card No ITG 1.0 Version Does not require a Meridian on the other end. It requires only a IP Phone.

24 ports per card (ITG 2.0) & 32 ports per card (ITG 3.0) Supports up to 96 Internet Telephones per card (Virtual Connection within LAN)

Trunk Side Connects two Meridian over Intranet & ordinary phones are enough for communication. Hardware Installation Insert MITG Card in any IPE Slot Connect the cable corresponding I/O Slot & other E LAN for MAT/OTM ,T LAN for Customer MITG Card 8/24/32 port trunk card Two Ethernet ports & one serial port (Card Management) Acquires 2 physical slots (ITG 3.0: 1 Slot) It has Dongle (only for ITG 1.0), RAM, Flash ROM, Processor G.711 (64 Kbps), G.729 (8 Kbps), G.729AB (8 Kbps) Codec supported (for Compression Standards) Protocol used: TCP/IP IP to IP Phone: Virtual Port is used IP to Analog/Digital: Physical port is used MITG Trunk Prerequisites Rls 21 or Later : MITG 1 / Rls 25 or Later : MITG 2 Packages : BARS(ld 57), NARS(ld 58), CDP(ld 59) MAT S/W PC with windows 95 or later MITG Trunk Configuration ITG Command Line Interface Configuration : E LAN Configuration of MITG Login as: itgadmin Pwd: itgdmin At ITG >setLeader xx.xx.xx.xx,yy.yy.yy.yy,zz.zz.zz.zz <Enter> xx.xx.xx.xx: IP Address of Management interface yy.yy.yy.yy: Gateway IP Address of Management interface on the leader 0 zz.zz.zz.zz: Subnet mask for the Management Interface After this, reboot ITG Card & after which LCD Display on front of ITG Card will indicate BLDR (Backup Leader) Configuration of ITG at Meridian end Route Programming

Trunk programming CDP Programming (Coordinated dialing Plan) MAT-ITG Configuration: T LAN Configuration of MITG Node properties configuration Card properties configuration Dialing Plan properties configuration Text Node, Card, Dialing plan properties to ITG Card Reboot Card ANALOG MERIDIAN DIGITAL TELEPHONE ATTENDANT CONSOLE DIGITONE RECEIVER, TONE DETECTORS, MULTIFREQUENCY TRUNK DATA BLOCK CUSTOMER DATA BLOCK ROUTE DATA BLOCK,AUTOMATIC TRUNK MAINTENANCE CONFIGURATION RECORD 1 SPEED/GROUP CALL,PRETRANSLATION,SPECIAL SERVICE,16 HOT LINE CODE RESTRICTION ALL HUNTING,GROUP CALLS,SPEED CALLS,TEMPLATE DATA TERIMIAL NUMBER,PRE TRANSLATION CUETOMER DATA BLOCKS,CODE RESTRICTION DATA BLOCK,TRUNKS WITHIN A ROUTE, ATM ROUTE,ATM

LD 10 LD 11 LD 12 LD 13 SENDERS LD 14 LD 15 LD 16 LD 17 LD 18 BUTTON DTMF LD 19 LD 20 BLOCKS, LD 21 BLOCK,ROUTE DATA SCHUDULES,CAS KEYS LD 22 NUMBER, LD 27 LD 80 LD 95

ASSOCIATED TN. CONFIGURATION RECORD,DN TO TN MATRIX,SYSTEM PASSWORD SYSTEM LOOP LIMIT,SOFTWARE VERSION,TAPE ID,ISSUE NUMBER ISDN BASIC RATE INTERFACE ADMINISTRATION CALL TRACE CALL PARTY NAME DISPLAY