SHR&TQM

Select The Blank Question Continuous ________ and learning targets should be features of the process of managing for
high performance. Correct Answer Improvement Your Answer Improvement Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous Your Answer Continuous Multiple Choice Multiple Answer Question There has to be a clear strategy with regard to the type of knowledge the organisation wishes to :Correct Answer Develop , Store , Able to retrieve Your Answer Develop , Share Multiple Choice Multiple Answer Question Key targets for strategic activity with regard to employees include :Correct Answer Clarify career tracks , Ensure balance , Involve people Your Answer Clarify career tracks , Ensure balance , Involve culture Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's Multiple Choice Single Answer Question Widespread competition from a range of sources is leading to greater corporate amalgamation within the :Correct Answer Market place
Your Answer Market place Multiple Choice Multiple Answer Question In a marketing / service organisation, development includes :Correct Answer On the job training , Interpersonal skills , Career path through marketing Your Answer On the job training , Interpersonal skills , Career path through marketing Match The Following Question Correct Answer Your Answer Long term reorganisation Of the economy Of the economy Shifts in the patterns of careers & The increased opportunities for traditional vertical mobility The increased opportunities for traditional vertical mobility The increased emphasis of white collar productivity & Resulting scrutiny of professional work Resulting scrutiny of professional work Retrenchment - driven shifts in patterns of supervision & Risk taking that upset the culture & style of management Risk taking that upset the culture & style of management Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer To identify core elements , Concentrate efforts on core elements Your Answer To identify core elements , Concentrate efforts on core elements True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True Multiple Choice Single Answer Question The management thinking has developed over the last :-
Correct Answer 30 years Your Answer 30 years True/False Question The business side of the process begins with the strategic link as the guiding framework. Correct Answer False Your Answer False Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager? Correct Answer 6 Your Answer 6 Select The Blank Question ________ aims to put a financial measure on an organisation's intellectual capital. Correct Answer Knowledge exchange Your Answer The consortium Multiple Choice Multiple Answer Question Research carried out in the UK suggests that core elements in development of competitive advantages are :Correct Answer Management development , Career development , Continuous training & retraining Your Answer Career development , Continuous training & retraining , Career tracks True/False Question Human resource activities are typically administered by competent practices. Correct Answer False Your Answer True Select The Blank Question
In an organisation you have to recognise that the formal & informal systems ________. Correct Answer Co - exist Your Answer Co - exist Multiple Choice Single Answer Question Government, the economy and civil society need to be in :Correct Answer Balance Your Answer Balance True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True Your Answer True Multiple Choice Single Answer Question During the 70's & 80's much work was done to produce models to facilitate :Correct Answer Rational process Your Answer Rational process Match The Following Question Correct Answer Your Answer HR Agenda Retention of Talents Retention of Talents HR Practitioners Mentor Mentor HR Strategists Embedded practices Embedded practices Responsibilities of HR Recruitment Recruitment True/False
Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True Select The Blank Question Organizations exist to accomplish some ________ or set of objectives. Correct Answer Mission Your Answer Mission Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Lewis Carrollis Alice,s Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Mission statement , Financial projections , Company positioning Your Answer Mission statement , Financial projections , Company positioning Select The Blank Question The easiest form of change to implement is ________. Correct Answer Strengthening the culture Your Answer Do the right things sufficiently Multiple Choice Single Answer Question What is unlikely to lead to knowledge sharing? Correct Answer People's goodwill Your Answer People's goodwill Multiple Choice Single Answer
Question Which is the process of linking human resource management policies and activities to explicit business strategies? Correct Answer Strategic integration Your Answer Strategic integration Select The Blank Question ________ process is the key to an effective human resource system. Correct Answer Performance Appraisal Your Answer Performance Appraisal Select The Blank Question Few personnel managers use ________ as an indicator for morale. Correct Answer Absenteeism Your Answer Absenteeism True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. Correct Answer True Your Answer True Select The Blank Question In some companies there is a senior level ________ who can ensure broad level attention for knowledge issues. Correct Answer Knowledge sponsor Your Answer Manager Multiple Choice Single Answer Question The following is a well known company which encourages innovations :Correct Answer 3M Your Answer
British Airways Select The Blank Question Commitment strategy is inherently ________. Correct Answer Long term Your Answer Continuous Multiple Choice Single Answer Question HR practitioners are under pressure to prove that value is being added by :Correct Answer HR Activities Your Answer HR Strategies True/False Question The HR team needs to be able to operate strategically, even if its delivery is currently operational. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Attributes of a quality employee :Correct Answer Attitude to quality , Team work , Accuracy Your Answer Attitude to quality , Team work , Accuracy , High achievement Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Multiple Answer Question Change in the cultural area calls for an examination of norms and values, using such group-based methods as :Correct Answer
Action Research , Data Feedback , Team Building Your Answer Action Research , Data Feedback Select The Blank Question The ________ key processes that need major attention are reward and control. Correct Answer Two Your Answer Two True/False Question E-commerce is becoming the 'normal' way to do business. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question H R Managers are responsible for:Correct Answer Setting salary policy , Implementing salary policy , Administrating salary policy Your Answer Setting salary policy , Implementing salary policy , Administrating salary policy Multiple Choice Multiple Answer Question Strategic management style includes :Correct Answer Strategic planning , Strategic control , Financial control Your Answer Strategic planning , Strategic control , Human resource planning True/False Question The technical changes will trigger a set of political issues. Correct Answer True Your Answer True Multiple Choice Single Answer Question Who are criticized for developing training and development strategies which do not match business priorities?
Correct Answer HR Teams Your Answer HR Professionals Select The Blank Question The ability to hold the business together as a totality while simultaneously changing it is known as ________. Correct Answer Coherence in the management of change Your Answer Coherence in the management of change Multiple Choice Single Answer Question Line Managers should insist on involving HR Professionals :Correct Answer In business strategy making process Your Answer In business strategy making process at 4:32 AM 0 comments Links to this post Labels: Strategic HR
Strategic HR - 2
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question Measures and rewards are aligned with:Correct Answer Short-term business Results Your Answer Long-term business Results Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Acceptance , Commitment , Preparation Select The Blank Question Overall individual behaviour needs to be measured in ________. Correct Answer Output terms
Your Answer Input terms Multiple Choice Multiple Answer Question The Agenda group's needs were as follows :Correct Answer IT skills , Strategic Thinking skills , Entrepreneurial Your Answer IT skills , Strategic Thinking skills , Entrepreneurial True/False Question Newsletters is one of the method of informal communication. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Structures were based on :Correct Answer Division of labour , Central unity of control , Pyramid of managers & supervisors Your Answer Division of labour , Central unity of control , Pyramid of managers & supervisors Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager? Correct Answer 6 Your Answer 6 Multiple Choice Single Answer Question HR needs to be fully in tune with the :Correct Answer Internal system Your Answer Organization system Select The Blank Question Few personnel managers use ________ as an indicator for morale. Correct Answer Absenteeism
Your Answer Absenteeism Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Your Answer Four Multiple Choice Multiple Answer Question Good indicators of culture are :Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Your Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. Correct Answer True Your Answer False Select The Blank Question The process of eliminating jobs is frequently compared to ________. Correct Answer Death and murder Your Answer Uncertainty Match The Following Question Correct Answer Your Answer Complex organisations use information for Manpower planning Manpower planning Data Items Current date Records of leave
Information Age distribution Current date Interpretation Are we a `young' or òld; organisation Are we a `young' or òld; organisation Select The Blank Question HR professional should apply risk management techniques to the different aspects of ________. Correct Answer HR Strategies Your Answer HR Competencies Multiple Choice Single Answer Question Team performance guides need to be developed and completed by :Correct Answer Team development plans Your Answer Strategic planning Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Trade off between family , Leisure , Career Match The Following Question Correct Answer Your Answer T&D executives Full part in strategic planning process Job analyses for long-term objectives HR planning Effective development of an organizational strategy Development& evaluating HR practices Maximum strategy impact Job analyses for long-term objectives Effective development of an organizational strategy Unisys International on-line service centre International on-line service centre
Multiple Choice Single Answer Question In the strategic model phase 2 is :Correct Answer Defining strategic opportunities Your Answer Ensuring Service Excellence True/False Question During mergers early contacts set the tone and arrogance is common. Correct Answer True Your Answer True Select The Blank Question Developing characteristics of people needed to run business in ________ . Correct Answer Long term Your Answer Long term Select The Blank Question HR professionals has to be skilled in the art of ________. Correct Answer Clarifying Your Answer Handling people Multiple Choice Multiple Answer Question A database on people consisting of what facilitates networking? Correct Answer People's skills , People's expertise , Project experience Your Answer People's skills , People's expertise , Project experience Select The Blank Question The team consists of experienced ________ who have both internal consultancy and business experience. Correct Answer OD practitioners Your Answer OD practitioners
Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Other key appointments , Redundancies Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's True/False Question Strategic level deals with policy formulation and overall goal setting. Correct Answer True Your Answer True Select The Blank Question ________ and appropriate rewards may be part of the answer. Correct Answer Training Your Answer Compensation Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system Multiple Choice Multiple Answer Question Dave Ulrich suggests that organizational success will spring from capabilities such as :Correct Answer Speed , Responsiveness , Agility Your Answer Speed , Responsiveness , Agility
True/False Question Executives often need couching in the arts of leadership especially during major change. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Mission and strategy must be :Correct Answer Clearly communicated , Understood , Adhered Your Answer Clearly communicated , Understood , Adhered Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :Correct Answer Short-term Results Your Answer Long-term Results Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Single Answer Question Government, the economy and civil society need to be in :Correct Answer Balance Your Answer Balance Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political
True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? Correct Answer The introduction , Maintenance , Improvement Your Answer The introduction , Maintenance , Improvement Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Mintzberg Select The Blank Question ________ is frequently said to reflect poorly on the abilities of the management. Correct Answer Unionization Your Answer Non unions Multiple Choice Single Answer Question HR strategy can be used as an :Correct Answer Integrating force Your Answer Emerging force True/False Question Flatter structures can reinforce the desire to hoard information. Correct Answer True Your Answer
True Multiple Choice Single Answer Question Human Resource Management Audit (HRMA) is a data-based approach to :Correct Answer Organisational Change Your Answer Organisation Multiple Choice Multiple Answer Question The effects on external staffing due to the presence of a union are as follows Correct Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Your Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Select The Blank Question Design of a selection system that supports the ________ strategies. Correct Answer Organizational Your Answer Organizational True/False Question Open and frank dialogues between merging parties bring benefits. Correct Answer True Your Answer True True/False Question HR strategies are expressed as bland statements. Correct Answer True Your Answer False at 4:31 AM 0 comments Links to this post Labels: Strategic HR
Strategic HR - 1
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Managers are able to support people with their development as well as their current skills. Correct Answer False
Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment
True/False Question In the current state of evolution of HR, there is a perceived need to sell the value of HR. Correct Answer True
Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career
Match The Following Question Correct Answer Transfer & Promotion Procedures Human Resource Department Groundwork Clients and users Key Processes Reward and Control Human Resource Systems Personnel function Select The Blank
Question The ________ and control systems should be altered to support the strategic human resource function. Correct Answer Reward
Multiple Choice Single Answer Question The macro strategy of a QWL program does not determine :Correct Answer General approach for creating change
True/False Question Many firms can afford to ignore the international dimensions. Correct Answer False
Select The Blank Question The human Resource organization will probably have to review it's mission and ________. Correct Answer Strategy
True/False Question The use of flexible hours, daily, weekly and annual are related to time based. Correct Answer True
Multiple Choice Single Answer Question How many interrelated sets of processes will have to be carefully monitored? Correct Answer Three
Select The Blank Question Marilyn McDougall and ________ carried out a study of how companies measure the impact of HRM to the bottom line. Correct Answer Angela Mulvie
Select The Blank Question The process of eliminating jobs is frequently compared to ________. Correct Answer Death and murder
Match The Following Question Correct Answer Completion of Management Agenda UK Impact of HRM to the bottom line Marilyn McDougall & Angela Mulvie 3600 Feedback based on Range of competencies Effects of changing workplace on employees Roffey Park Multiple Choice Multiple Answer Question Different areas of HR responsibility include :Correct Answer Maximum strategic impact , Co-ordinate , Communicate
Select The Blank Question ________ is created from the intellect of knowledge workers, not from the labour of low grade service and production workers. Correct Answer Growth
Multiple Choice Multiple Answer Question
Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Multiple Choice Multiple Answer Question Strategies towards unions should take into account issues such as :Correct Answer The occupation of workers being considered , Productivity differences , Human capital differences Multiple Choice Single Answer Question Informal system is :Correct Answer Inherently unpredictable Multiple Choice Multiple Answer Question Operational issues related to qualitative measures are :Correct Answer Stability , Functional integrity , People as expenses Select The Blank Question ________ Companies are appearing at the center of loose alliances, linked together with global networks. Correct Answer Virtual Multiple Choice Multiple Answer Question Ingredients of business strategy are :Correct Answer Analytical , Visionary , Flexible Select The Blank Question HR professional should apply risk management techniques to the different aspects of ________. Correct Answer HR Strategies
Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Correct Answer Military sphere Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :Correct Answer Short-term Results Multiple Choice Multiple Answer Question The potential for making a major contribution would seem to rest at 3 levels such as :Correct Answer Strategic , Operational , Within the human resources Multiple Choice Multiple Answer Question As per a study, the human resource activities rated above 70 percent were :Correct Answer Workforce productivity , Team work , Employee education and training True/False Question The organization's values must be conducive to productivity and quality improvement. Correct Answer False Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand Multiple Choice Single Answer Question Motivation is also affected in an organization by :Correct Answer Quality of leadership Multiple Choice Single Answer Question "Can product be `stolen' " or imposed by competition ( need for secrecy) is classified under :Correct Answer
The nature of the product True/False Question Evidence suggests unionised establishments will be less successful. Correct Answer False Select The Blank Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize Multiple Choice Multiple Answer Question During mergers, effective HR integration is carried out on the following :Correct Answer Remuneration , Benefits , Terms and conditions Multiple Choice Single Answer Question Which approach is provided by HR professionals to addressing key organizational issues? Correct Answer Partnership Select The Blank Question The major focus is on ________ acquisition to carry out the strategic plan as well as the development of procedures for measuring and monitoring performance. Correct Answer Resource Multiple Choice Multiple Answer Question Types of contribution are :Correct Answer Exceptional teamwork , Excellence in normal key tasks , High achievement in a special project Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Multiple Choice Single Answer Question Major political shifts have opened up vast new markets for :-
Correct Answer Capitalist goods & service Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance True/False Question The differences in perspective of senior management and unit managers is not very significant. Correct Answer False Multiple Choice Single Answer Question Which teams are being encouraged to take their corporate citizenship roles seriously? Correct Answer Management Multiple Choice Single Answer Question Organization's mission and goals should be translated into its :Correct Answer Business & strategic plan True/False Question HR function cannot be prioritized and the appropriate focus for benchmarking can be selected. Correct Answer False Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson True/False Question Flexibility is HR's most precious asset. Correct Answer False Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Correct Answer
Outstanding communication & persuasion skills Your Answer Rigidity Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Mintzberg Select The Blank Question Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Correct Answer Three Your Answer Five Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Head hunters Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous Your Answer Continuous Multiple Choice Single Answer Question Organizations are aspiring to become the :Correct Answer Employer of choice Your Answer Equal opportunity employer True/False
Question Organisations are attempting to integrate culture change objectives with Career Planning. Correct Answer False Your Answer True Multiple Choice Single Answer Question What types of basic skills are required in an R & D type of organization? Correct Answer Creativity & technical skills Your Answer Creativity & technical skills Select The Blank Question ________ of management is likely to be another key agenda item. Correct Answer Quality Your Answer Performance Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Continuing Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , Indepth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , Indepth questionnaires from human resource staff Multiple Choice Multiple Answer Question During mergers, effective HR integration is carried out on the following :Correct Answer Remuneration , Benefits , Terms and conditions Your Answer Remuneration , Benefits , Terms and conditions
Select The Blank Question The ________ link calls for dialogue between the business concerns and the human resource concern. Correct Answer Strategic Your Answer Strategic Multiple Choice Single Answer Question Head count reduction are occurring :Correct Answer With greater frequency Your Answer With greater frequency Select The Blank Question The values and principles of QWL ________ with the ones operating in many organisations. Correct Answer Contrast sharply Your Answer Contrast sharply Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Correct Answer Military sphere Your Answer Military sphere Multiple Choice Multiple Answer Question Strategic HR activity includes :Correct Answer Change Management , Succession Planning , Training and development Your Answer Change Management , Succession Planning , Training and development Multiple Choice Multiple Answer Question Good indicators of culture are :Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects
Your Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Select The Blank Question ________ is considered as a strategic activity. Correct Answer Recruitment Your Answer Planning Select The Blank Question Competitive edge comes from the ________ of people. Correct Answer Quality Your Answer Competency Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's Multiple Choice Single Answer Question The management thinking has developed over the last :Correct Answer 30 years Your Answer 30 years Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer
Sophisticated human relations mode Your Answer Sophisticated human relations mode Multiple Choice Multiple Answer Question Organisational effectiveness outcomes include :Correct Answer Higher productivity , Higher quality , Higher profits Your Answer Higher productivity , Higher quality , Higher profits Multiple Choice Single Answer Question The most common cause of merger failure is :Correct Answer Culture clashes Your Answer Culture clashes Multiple Choice Multiple Answer Question Different areas of HR strategy :Correct Answer Resourcing , Commitment , Rewards Your Answer Resourcing , Rewards , Grievances Select The Blank Question The business side of the process begins with the strategic ________ as the guiding framework. Correct Answer Plan Your Answer Policy True/False Question Operational information makes the job of the personnel clerk easier. Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer
Strategy Thinking Process Thinking Process Boston Consulting group Stars, dogs & cash cows Stars, dogs & cash cows Henry Mintzberg Academic from McGill University Academic from McGill University Brian Quinn Logical inscrementalism Logical inscrementalism Multiple Choice Single Answer Question The biggest challenge for strategic H R is to create the type of culture that will support the :Correct Answer Organization's objectives Your Answer Organization's objectives True/False Question HR contributions are not required during the process of business strategy formulation. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices Multiple Choice Multiple Answer Question A simple way to analyse the types of human resource information is to use the familiar pyramid of :Correct Answer Strategic level , Tactical level , Operational level Your Answer Strategic level , Operational level Multiple Choice Multiple Answer Question
Challenges of working across boundaries are :Correct Answer Lack of trust , Turf issues , Cultural Differences Your Answer Lack of trust , Turf issues , Cultural Differences Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement. Correct Answer Culture Your Answer Development True/False Question If mergers are handled `professionally they can never backfire. Correct Answer False Your Answer False True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Your Answer False True/False Question Communication is not very important in pre-merger phase. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question If a firm uses aggressive approach for culture change it usually :Correct Answer Mobilises dissent , Is politically nave , Lacks skills Your Answer Mobilises dissent , Is politically nave , Lacks skills True/False Question
The business side of the process begins with the strategic link as the guiding framework. Correct Answer False Your Answer True Multiple Choice Multiple Answer Question What should not be underestimated in the pre merger phase? Correct Answer Employee's loyalty to their colleagues , Ways of working , Company brand Your Answer Employee's loyalty to their colleagues , Ways of working , Company brand Match The Following Question Correct Answer Your Answer Roger Harrison Different approaches to changing an organisation's culture may be more or less difficult Invention of the `post it' note Marion Devine Formal communication Formal communication Quinn Change happens in an evolutionary way Change happens in an evolutionary way Roffey Park Career development in flatter structures project Career development in flatter structures project True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True Your Answer True True/False Question There is only a single tool available in the market for conducting a formal audit. Correct Answer False Your Answer False Select The Blank
Question Individual level where people are usually motivated to close the gap between their current and desired ________. Correct Answer Capabilities Your Answer Skills Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Your Answer Two at 4:34 AM 0 comments Links to this post Labels: Strategic HR (Set - II)
Strategic HR - 5
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Radford defines responsibilities of HR. Correct Answer True Your Answer True True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. Correct Answer True Your Answer True Select The Blank Question Performance management of the ________ has mainly focused on activity management. Correct Answer 1990's Your Answer 1970's Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system True/False Question In real terms, the cost of quality is the cost incurred in not getting things right first time. Correct Answer True Your Answer True
True/False Question Much criticism of PRP stems from its failure to take account of team needs. Correct Answer True Your Answer True Select The Blank Question ________ of management is likely to be another key agenda item. Correct Answer Quality Your Answer Quality Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson Your Answer Shaun Tyson Select The Blank Question Pettigrew & Whipp identified ________ central factors for managing change successfully. Correct Answer Five Your Answer Three Multiple Choice Single Answer Question What senior executives do? Correct Answer Develop Strategy Your Answer Develop Strategy Multiple Choice Multiple Answer Question The different linking themes include :Correct Answer Competencies , Technology , International dimensions Your Answer Holistic approach , Competencies , Technology Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political Multiple Choice Multiple Answer Question Business strategy content are :Correct Answer Socio economic , Technological , Political-legal Your Answer Socio economic , Technological , Work systems True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Your Answer False True/False
Question Changing any process in isolation is a fool's errand. Correct Answer True Your Answer True Select The Blank Question Strategy as an emerging process of ________. Correct Answer Action Your Answer Organization True/False Question Develop a commitment of how to organise and manage for competitiveness. Correct Answer False Your Answer True Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Ongoing Multiple Choice Single Answer Question Which of the following is not a method of learning? Correct Answer Outdoor development Your Answer Outdoor development Multiple Choice Single Answer Question What does change bring about for individuals & organizations? Correct Answer Opportunities Your Answer Opportunities Multiple Choice Single Answer Question Majority of the cartelistic of international manager involve Correct Answer Soft skills Your Answer Intangible skills Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices Multiple Choice Multiple Answer Question Prof. Peter Smith's concept is related to :Correct Answer Cultural Differences , Cross-cultural working , People work together Your Answer Cultural Differences , Cross-cultural working , People work together Multiple Choice Single Answer Question The concept of what is vital to improve the effectiveness of an organisation's process :-
Correct Answer Internal customer Your Answer External customer Select The Blank Question There are ________ for sharing & developing knowledge inside the company. Correct Answer Opportunities Your Answer Opportunities Select The Blank Question ________ is potentially one of the most difficult to implement effectively. Correct Answer T Q Your Answer T Q Multiple Choice Multiple Answer Question Typical actions that reduce the scope of activity of an organization include :Correct Answer Cost cutting programs , Reduction of capacity , Divestitures Your Answer Reduction of capacity , Divestitures Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer Concentrate efforts on core elements , To identify core elements Your Answer To identify core elements , Concentrate efforts on core elements , Give significance to supporting factors Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Correct Answer Outstanding communication & persuasion skills Your Answer Outstanding communication & persuasion skills Multiple Choice Single Answer Question According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Correct Answer Organizational excellence Your Answer Goodwill & reputation Multiple Choice Multiple Answer Question H R Managers are responsible for:Correct Answer Setting salary policy , Implementing salary policy , Administrating salary policy Your Answer Setting salary policy , Implementing salary policy , Total employment cost Match The Following Question Correct Answer Your Answer Cost of external failure The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer
Cost of prevention The cost of an action to prevent or reduce defects and failures The cost of an action to prevent or reduce defects and failures Cost of appraisal The cost of assessing the quality achieved The cost of assessing the quality achieved Cost of internal failure The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True Select The Blank Question Organizations whose employees are represented by unions frequently have ________. Correct Answer Different human resources management systems Your Answer Different human resources management systems True/False Question QWL represents an image of the way people should relate to each other & to their organisation. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , Collecting data Multiple Choice Single Answer Question Most important assets an organization has and their effective management is the key to its success :Correct Answer People Your Answer People Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance Your Answer Reassurance
Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Redundancies , Fixation of pay structures Multiple Choice Single Answer Question Strategic business partnership is :Correct Answer Not a one way street Your Answer Not a one way street Multiple Choice Multiple Answer Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size , Complexity , Sophistication of their personnel function Your Answer Size , Sophistication of their personnel function , Structural make up Match The Following Question Correct Answer Your Answer Tyson of Cranfield Companies will have in future to think of different kinds of practices to apply to employment relationships Company remains stuck in the old adversarial bargained constitutional mode Kinsley Lord Model encapsulates much of what organisation development now involves Companies will have in future to think of different kinds of practices to apply to employment relationships Murlis Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies Armstrong Common sense is a systematic learnable discipline with a wide range of explicit competencies The agenda remains fixed Multiple Choice Single Answer Question Latent tensions like geological fault lines become visible under the condition of:Correct Answer Stress and tension Your Answer Stress and tension True/False Question Many organizations are now grappling with the need to recruit and retain loyal employees. Correct Answer False Your Answer True Select The Blank
Question Cost information is seen as a responsibility of ________ as per H R Manager. Correct Answer Finance department Your Answer Finance department Multiple Choice Single Answer Question Development strategy should be guided by a :Correct Answer Vision & Set of values Your Answer Vision & Policies Multiple Choice Multiple Answer Question The SHRM contribution could include :Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees at 4:33 AM 0 comments Links to this post Labels: Strategic HR (Set - II)
Strategic HR - 4
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Match The Following Question Correct Answer Your Answer HR Agenda --Retention of Talents HR Practitioners --Mentor HR Strategists --Embedded practices Responsibilities of HR-- Recruitment Multiple Choice Single Answer Question Who, in the past expected periodic unemployment over their careers? Correct Answer Blue collar workers Your Answer Administrative staff Multiple Choice Single Answer Question When top managers lay off technical & professional workers, they must assess the impact of such lay off on :Correct Answer The remaining corps of employees Your Answer The remaining corps of employees Multiple Choice Multiple Answer Question IT sector employers are looking for :Correct Answer Specific skills , Experience , High market value Your Answer Specific skills , Experience
True/False Question HR partner will probably be involved in some way with the implementation of the solution. Correct Answer True Your Answer True Multiple Choice Single Answer Question What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Correct Answer Flexibility Your Answer Flexibility Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement. Correct Answer Culture Your Answer Culture Match The Following Question Correct Answer Your Answer Classic consultancy cycle --Gaining Entry Technology-- Working Practices Dave Ulrich --Appropriate risks Gareth Morgan-- Formal Authority True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Leisure , Career Multiple Choice Single Answer Question The adult learning process does not include :Correct Answer Continuous professional development Your Answer Continuous professional development Select The Blank Question ________ responsibility is to keep up to date & keep up with the information flow.
Correct Answer Knowledge owner's Your Answer Knowledge manager's Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer Sophisticated human relations mode Your Answer Sophisticated human relations mode True/False Question The only real measure of the quality of a product and service is whether it delivers customer satisfaction. Correct Answer True Your Answer True Select The Blank Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize Your Answer Centralize Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Select The Blank Question HR Scorecard stands alone but fits into the ________ scorecard. Correct Answer Balance Your Answer Corporate True/False Question Time is not a major constraint as the organization works at full capacity throughout the year. Correct Answer False Your Answer True True/False Question If mergers are handled `professionally they can never backfire. Correct Answer False Your Answer False Select The Blank Question The majority of respondents commented on the negative features of working in a political environment, including the adverse effects on job ________. Correct Answer Satisfaction Your Answer Satisfaction
Multiple Choice Single Answer Question The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Correct Answer Results Your Answer Policies Multiple Choice Multiple Answer Question The unfairness issues are associated with :Correct Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Your Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? Correct Answer The introduction , Maintenance , Improvement Your Answer The introduction , Maintenance , Improvement Select The Blank Question ________ performance does not occur in a vaccum. Correct Answer High Your Answer Individual Select The Blank Question Individual level where people are usually motivated to close the gap between their current and desired ________. Correct Answer Capabilities Your Answer Skills Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Financial projections , Company positioning , Mission statement Your Answer Mission statement , Financial projections , Company positioning Multiple Choice Multiple Answer Question Some prerequisites of HR team include :Correct Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Your Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Multiple Choice Single Answer Question Today what has become more salient in lay off procedures? Correct Answer Interpersonal dimensions Your Answer Seniority
True/False Question Mission can provide a steering force for organization improvement. Correct Answer False Your Answer True True/False Question Flatter structures can reinforce the desire to hoard information. Correct Answer True Your Answer True Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Recruiters True/False Question The technical changes will trigger a set of political issues. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question The 100 day plan addresses most of the integration issues at the level of :Correct Answer Human resource matters , Systems , Processes Your Answer Systems , Processes , Top management Select The Blank Question The generalists should develop ________. Correct Answer At least one area of expertise Your Answer At least one area of expertise Multiple Choice Single Answer Question The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Correct Answer Hostile Your Answer Hostile Multiple Choice Single Answer Question Which is HR's most precious asset? Correct Answer Credibility Your Answer Credibility Multiple Choice Multiple Answer Question Forms of employee participation in idea generation are :Correct Answer Suggestion schemes , Quality circles , Problem-solving groups Your Answer Suggestion schemes , Quality circles , Assessment centers Select The Blank
Question In Roffey park's survey, electronic mail is used by ________ percent of respondents. Correct Answer 78 Your Answer 78 Multiple Choice Multiple Answer Question Right people are being :Correct Answer Hired , Promoted , Transferred Your Answer Hired , Promoted , Retained Multiple Choice Single Answer Question If there is too much stability the organization can become :Correct Answer Internally focused Your Answer Internally focused Multiple Choice Multiple Answer Question Critical success factors consist of :Correct Answer People , Financial performance , Market share Your Answer People , Financial perspective True/False Question Perhaps the biggest obstacle to shared learning is a blame culture when things go wrong. Correct Answer True Your Answer True Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand Your Answer Purcell and Ahlstrand True/False Question Professor Robert B. Reich has identified six 'social glues' of the company of the future. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Preparation , Acceptance , Motivation Multiple Choice Single Answer Question The first task is for the human resource function to clarify its own :Correct Answer Priorities Your Answer Commitment Multiple Choice Single Answer Question Cross-boundary working is where employees of different corporate cultures are
required to work :Correct Answer Closely together Your Answer Closely together
The change process will need to handle the inevitable political conflict created by the economical issues. Personnel function is a systematic learnable discipline true If organization require high level of flexibility of employees reward system may also need to be flexible true The need analysis should provide answers to the questions such as: what is needed and why, where is this needed, when it is needed. What is common about high performing companies is their agenda to create relationship with employees which support their business goals. Pslb: personnel standard load body EAPM: European association of PRP: performance related pay CPISS: computerized personnel.. In formulating a downsizing plan, major role is played by : production If the personnel function is to move beyond the administrative service personnel, people must have grasp on what it means to think in strategic way. Learning groups are a part of : social system A performance management system will generate a data on: development needs, indicate where competency related training is required, provide the basis for performance related pay. Skillful use of data can stimulate the need for change among executives. Strategy had to stem essentially from: a rational and planned base Communication through grapevine is : informal The development of effective strategy was seen: as a way of establishing management control particularly in the vast corporations which were being created, a way of preparing the organization for future, a way of managing resources. The various difficulties faced by HR managers developing a strategy approach include: workload, line support, resources.
The training strategy may be linked to reward strategy by: developing of skills based on payment system, developing competency based on payment system, development of incentive system. What refers to technology by which the orgnisation work is accomplished: machinery. Expected of senior management: forward planning Limited time for reflection: hindering factor Imposed change: resistance Expectations of peers: support network The need to make manager more accountable has resulted in organization becoming more decentralized and devolved of authority. The head of the which function should be a member of an executive or management committee or at least must have access to the ceo personnel The strategic link calls for the dialogue between the business concern and the human resource concern These are the barriers to change: detachment of senior managers, emotions, fooging of issues. The notion of a nine to five full time role is rapidly being taken over by different organizational realties. In the rottery park personnel today 1999 survey of personnel professionals, the following priorities were considered to be on top of the list by respondents from all sectors: training and development, communication, performance management. An approach which varies according to the situation i.e. there is no sure fire solutions and no quick fixes is: flexible approach. What was introduced for employee by ford motors: guaranteed job security in return for wage concession. The key responsibility of manager and an area where a partnership between line and HR can be most beneficial is managing performance. There were six activities rated above 70% in the IBM study: true Governance of society is mutating In companies which do not follow a promote from within orientation there is no strong recruiting function and a relative weak development functions: true
The studies of the textile industry by Dunlop and well has found high commitment work practices, they are characterized by : extensive team work including self managing teams, freedom of expression, reformulation of work to make best use of upgraded skills. TQ is difficult to implement because: it is time consuming, short term cost is very much, there is lot of resistance from middle management. Early statement about the vision for the merged organization is helpful: true To survive in the 1990s the quality of product and service should be an integral part of : strategy Information system and reward system may undercut one another if people are paid only for what they know.true To develop an effective strategy like leaders, it is essential to understand whats happening in the rest of the world and strengthen the organization to respond accordingly What are the differences in pay structure between union and non union employees: mix of wages, outcomes, freige benefit payment In some companies that are growing rapidly or diversifying into unrelated areas the choices about development or higher decisions may be more limited: false What are the mechanisms (e.g. communication, decision making, conflict management, control and reward) that enables the formal organization to carry out the dynamics of week: organizational processes. Reward schemes carry enormous symbolic significance for employees, they are powerful means employees what is actually valued in the organization as well as what will be rewarded. HR has an important role in: identifying skill gaps, global networks, planning to overcome skill deficiencies. Business strategy does not determine the direction in which the enterprise is going within its environment in order to achieve sustainable competitive advantage: false The disconnection between management and practice appears to be weak reason for people wishing to leave: false Techniques cannot in isolation play a part in improving the organizational effectiveness they must be fully backed by top management: true
Employees are encouraged to delight the customers
During major changes executive needs: feedback from HR, coaching, learns The report eman from this department lacked credibility: corporate planning department. In most companies there is no expressed preferences for human resource system that are developed and operated false In the new agenda the function needs to be looked at holistically Most unions are formed due to effective from national unions: true Performance strategy has a direct role to play in the delivery of high performance Administration personnel: system administration Operational personnel: system operators Strategy implement personnel: strategy implement Strategy formulation personnel: strategy makers s.
Team base pay scheme provide financial rewards to individual employees working within a: formally established team. Personnel management over the last two decades is teed with techniques such as: management by objectives, job enrichment, organizational development. The company which relies on one year budget with interim reforecast as required is financial control The obvious starting point for strategy making was: corporate planning and budgetary control department As management was considered to be a science it was possible to : bring mathematical and other proofs of logic, create plans, devise strategies. Being accustomed to operational servicing and powerlessness the personnel function tends to attract : few superstars HR must play a proactive role in: shaping workforce attitude, goal congruence, synergy The best prepared hr strategy will fail without marketing and effective : implementation If problem recur the credibility of HR teams can be of stake: true
A well intentioned new appraisal scheme or competency framework may be perceived as ever-engineered or inappropriate if developed by HR alone TQ is about: long term objectives Initially HR used to draw its plan from the organization business and marketing plans: true Jack wedch was from: GE
Multiple choice Single response
1) A business uses for its operations, products both in Hard and soft domains
2) These are costs incurred in keeping failure and appraisal costs to minimum Prevention costs
3) How many levels of plan are there? 4
4) The business influences Employees morale
5) Leadership is Cause of success in business
6) The idea of quality department is outdated
7) Common understanding across business customers---
8) Collection of data must be tune with the organizational objectives defined by the top management
9) QFD means Quality function deployment
10) Customer is king
11) For objective evaluation of strategy, the criteria is strategic fit
12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making. Brain storming
13) Feiganbaums major contribution was Cost of quality.
14) Prevention costs are those incurred On taking steps to prevent defects happening
15) Managing continual improvement is A process subsequent to defining strategies.
Multiple choice multiple answers
1) When you ask a question on place the answers give you options for and then you weigh the options to reach a conclusion, the options are Establishing the process in house The preferred location from an input point Outsource
2) Managers should know organisation vision-- organisation strategy 3) Business being process oriented, you are to control your resources examine business trends measuring outcome of each process
4) In ISO 14001 in paragraph of standard consists of requirements like
operational control emergency preparedness management reviews
5) Customers need change with Time Space 6) The scope of audit during the audit of sales could be to examine The customer satisfaction How the orders were executed Contribution to turnover
7) Benefits of planning are Image Competition
8) You should know customers Current needs Future needs
9) Business needs following criteria as performance assessement Standing in the market Quality culture in the organisation Cost reduction
10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:
Correct answer: Identify environmental aspects Determine those that can have a significant impact Understand the legal and other requirments too. 11) ISO developed co-operation in the spheres of Scientific activities peace 12) Not all incentives appeal to all but following must get analyzed Individual trends Individual preference Individual experience
13) Categorisation of quality cost include Appriassal cost Prevention cost Failure cost
True or false
1) Understanding customer is not only important for design but equally so for delivery of product or service--- true
2)Like you have internal customers, there are internal suppliers too---True
3)Planning decreases time to lead in competitionTrue
4) Standard should be generic--True
5) Meaning of strategy is art/science of planningAns. True
6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of conducting business.--- True
7) Specific goals directs organizations on donts--false
8) A simple compelling and shared vision can sustain the commitment needed True
9) At the time of brain storming every member starts talking.false
10) A vision for business must be compelling---True
11) People do not capabilites to respond to a range of situations--False 12) PDCA cycle was introduced by Walter ShewaltFalse
13) During the 1960s the concept of quality costs emerged--- True
14) Collection of data must be in tune with the organisations objective as defined by the top management.---True
Select the blank
1)Business is a set of ___________________ processes Strategic
2) Quality of product or service is because the __________________not because of verification or inspection. Design
3) The system is an --------- set of activities with a mutual influence through a welldefined sequence of relation. Inter-related
4) Organisations need a leader to give a --- Direction
5) The ---- is the ability of the QMS to achieve the targeted results Integrity
6) In degree of instutionalisation, a managed process that is tailored from the organisations standard process according to the tailoring guildelines is the meaning of the term: Defined processes----
7) Top management of Karnataka Steel Ltd being concerned about the Welfare of workers
8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better. Interdependence
9) Those who are not ---- will never make any progress aware
10) ---- is the measurement scale where values occur most frequently. mean
11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis. Deliberate
12) In hierarchy of human needs, food and shelter are ___________ Essential needs.
Match the following:
1) Internal organisation for standardization---ISO Bureau of Indian standards--BIS Greek isos---equal Official operation of ISO---1947
2) TQM- is a philosophy Total quality managementneeds commitment at the top management Motivation-Enhances morale of the people
Quality of measurement process is: essential at each level in an organisation.
3) Phil crobsy---14 steps quality improvement program Taguchi----Quality in design Ichikawa-- Company wide motivation Crosby---quality of management
at 11:09 AM 0 comments Links to this post Labels: Human Resource Management (Set-9), Total Quality Management(Set-1)
Monday, July 5, 2010
Total Quality Management - 1

This solved paper has been contributed by Abhimanyu Mohanta
THANKS TO :Abhimanyu Mohanta Q1 Three keys for leader to create passionate work environment are a- effectiveness b- start with self c- have a vision that produces passion d- put employees first Q2 The vision for an institution or organization must a- be defined in a language that is compelling b- drives the processes and behaviour of people c- written in a language that is attractive d- be displayed at prominent places on the premises Q3 QFD means a- Quality function deployment b- Quality function development c- Quantity function development d- Question for development Ans: a Q4 The are of benchmarking get identified
a- with the passage of time b- by the auditors c- from arrange of processes d- as soon as the audit is over and the reports are received Ans:b Q5 Business operation rotates a- measure b- analysis c- production d- growth Ans: Q6 Deming defines qualities in terms of a- quality of process b- quality of design c- quality of conformance d- quality of people Q7 check sheet is a- a simple recording machine b- a simple checking machine c- a process method d- a simple recording machine Q8 Each business is driven by a- market b- its vision c- managing director d- people Q9 Planning process is initiated by a- inputs b- control c- outputs d- customers Q10 Assessing the level of effectiveness of the quality management is the priority of leadership (T/F) Q11 ISO revision is planned in 2008 (T/F) Q12 The imperatives for the business in this century are a- leadership style at the CEO level
b- economic c- social d- environmental Q13 Planning is now an important tool (T/F) Q14 An auditor must listen through a- feel b- see c- gossips d- hear Q15 Your thinking and ideas need to be developed as the subject of quality aQ16 A model is conceptualized by the people in the organization (T/F) Ans: Q17 Identification is essential a- for people to align with the organization b- for entry into organization premises c- To know who and what we are d- Because HRM demands it Q18.The principle of concentration of forces is selecting the territory of market in a limited way to ensure full deployment of resources (T/F) Ans: Q19.Organisation design process--------------to prove its ability to accomplish purpose of organization a- acceptance b- approval c- validation d- testing Q20 The judgment on effective helps management to -----------own performance a- validate b- safeguard c- critise d- benchmark Q21 The observations helps in making list of a- profit and losses
b- strength and weakness of the processes c- asset and liabilities d- rules and regulations Q22 Process of continual improvement led to enhancing a- profits b- need for adoption c- production targets d- performance in future Ans: Q23 Annexure of ISO 14001 deals with how to go about hazard identification and the assessment and control of risk (T/F) Ans:F Q24 -----has objective fro assessing quality in the outcome a- plan b- vendor c- customers d- Staff Ans: a
Question When a company can tolerate a somewhat looser relationship with its sources or when requirements are so predictable that control is less important, ________ is often preferable. Correct Answer Purchasing or subcontracting Your Answer Purchasing or subcontracting
Select The Blank
Question In direct export channel, the product is ________. Correct Answer Technical product Your Answer Technical product
Multiple Choice Single Answer
Question This question is based on the case study "Chow Flowers Co. Ltd.". What was the main line of activity in Chow Flowers Company Limited? Correct Answer Artificial flowers manufacturing Your Answer Artificial flowers manufacturing
Select The Blank
Question Offshore purchasing requires________.
Correct Answer Little experience Your Answer Little experience

Multiple Choice Multiple Answer
Question What contributed 50% of the total exports of engineering goods? Correct Answer Machinery & instruments , Metals, primary & semi finished iron, steel Your Answer Machinery & instruments , Metals, primary & semi finished iron, steel
Select The Blank
Question ________is not an avenue of entry into foreign market Correct Answer Exim policy Your Answer Exim policy
Question Which of the following factors is related to employment levels? Correct Answer Economic factor Your Answer Cultural factor
Select The Blank
Question India's share in the total world exports in 1950 was around ________. Correct Answer 0.02 Your Answer 0.02
Question What is the meaning of offshore purchasing? Correct Answer Relationship between independent buyer & seller for exchange of good for money Your Answer Relationship between independent buyer & seller for exchange of good for money
Question What are the elements of research approach? Correct Answer Data collection method , Sample selection procedure Your Answer Data collection method , Sample selection procedure
Select The Blank
Question ________ is a kind of non-equity joint venture Correct Answer Coproduction arrangement Your Answer Coproduction arrangement
Match The Following
Question Correct Answer Your Answer Standardization Large scale of production Large scale of production Branding Value addition to a product Preferences Packaging Protection & shelf life Protection & shelf life Support service Warranty Warranty
Question Which of the following indirect channel has greater freedom & authority? Correct Answer Export management companies Your Answer Export management companies
True/False
Question Under an international management contracts, a company undertakes the day to day management of an independent enterprise in a foreign target country Correct Answer True Your Answer False
Select The Blank
Question In________, a change is required to ensure adequate protection from environment Correct Answer Packaging Your Answer Packaging
Question Which of the following are domestic channels? Correct Answer Export houses , Export merchant Your Answer Export houses , Export merchant
Select The Blank
Question This question is based on the case study "Chow Flowers Co. Ltd.". The largest importer was ________. Correct Answer United States Your Answer Japan
Question Why should a market researcher check a country's import tariffs when he is investigating it as an export market?
Correct Answer It can affect the competitiveness of product against products made within the market Your Answer It can affect the competitiveness of product against products made within the market
Question What are the similarities between domestic & international marketing? Correct Answer Satisfying consumers need Your Answer Satisfying consumers need
Question What are the points to be taken into consideration in export agency agreement? Correct Answer Contracted territory , Contracted products Your Answer Contracted products , Contracted territory
Question Which were the programmes included in reforms? Correct Answer Foreign collaboration , A programme of micro-economic stabilization , Productivity & international competitiveness of Indian economy Your Answer A programme of micro-economic stabilization , A programme of labour welfare
Question This question is based on the case study 'AB Enterprises'. What is the marketing components the product adaption had? Correct Answer Reproduction of European antiques Your Answer Changing the design of packaging materials
Select The Blank
Question ________ send either buying delegations or have their buying offices in the exporting country. Correct Answer Large retail stores Your Answer Government department
Question What are included in sovereign political entities? Correct Answer Custom duties , Exchange control , Local taxes Your Answer Custom duties , Exchange control , International taxes
Question What are the advantages of having agents? Correct Answer Knowledgeable about the market , He can provide after sales service Your Answer Knowledgeable about the market , He can provide after sales service
Select The Blank
Question In ________ strategy, home base is used for production of products for export Correct Answer Extension Your Answer Extension
Question What is the meaning of unit value of the product? Correct Answer High priced product , High sensitive product Your Answer Bulk transportation , High sensitive product
Question When did India emerge as a supplier of manufactured products to Asia & Africa? Correct Answer On the eve of first world war Your Answer On the eve of second world war
True/False
Question The advantage of using an export agent is that the firm does not need to have an export manager to handle all the documentation and shipping tasks. Correct Answer True Your Answer True
Question How is the nature of international strategy? Correct Answer Depends on company's objectives , Varies from country to country
Your Answer Depends on company's objectives , Varies from country to country

True/False
Question In marginal cost pricing, fixed costs are recovered from the international market Correct Answer False Your Answer False
True/False
Question Major benefits of standardization includes less distribution cost of standardization. Correct Answer False Your Answer False
Question Which of the following represents the foreign buyer? Correct Answer Purchasing agent Your Answer Purchasing agent
Question Which of the following is contractual entry mode? Correct Answer Franchising Your Answer Franchising
Question What are the risks involved in international marketing? Correct Answer Larger volume of transaction , Less knowledge about parties reputation , Longer time in transit Your Answer Larger volume of transaction , Less knowledge about parties reputation , Longer time in transit
True/False
Question Bargaining styles differ greatly across nations. Correct Answer False Your Answer False
Question It's worthwhile to pursue a uniform pricing strategy
Correct Answer When competitive position of the firm does not vary from market to market Your Answer When competitive position of the firm does not vary from market to market
True/False
Question Exporting is the only avenue of entry into foreign market Correct Answer False Your Answer False
Select The Blank
Question The markets for the products of developing countries are usually in countries with________ Correct Answer Low national income Your Answer Higher imports per annum
True/False
Question Economic dimensions include communication, channel network Correct Answer False Your Answer False
True/False
Question In international marketing, cultural dimensions include customs, traditions Correct Answer True Your Answer True
True/False
Question 4P's of marketing include product,price,place and people Correct Answer False Your Answer False
Question This question is based on the case study "Oriental Silk Pvt. Ltd.". Which are the two years the imports of silk fabrics from Japan by USA was almost same? Correct Answer 1982 , 1983 Your Answer 1982 , 1983
True/False
Question The nave rule is for managers to use the same entry mode such as
agent/distributor exporting, for all target countries Correct Answer True Your Answer False
Question Which of the following are among the top ten suppliers together accounting for over 60% of total imports? Correct Answer China , Germany Your Answer Italy , Germany
Match The Following
Question Correct Answer Your Answer HONG KONG $ 2.5 billion exports in 19992000 $ 1.95 billion exports in 200203 USA $ 1.95 billion exports in 200203 $ 2.5 billion exports in 2001-02 UAE $ 2.5 billion exports in 2001-02 $ 0.5 billion exports in 19992000 UK $ 2.3 billion exports in 2000-01 $ 2.5 billion exports in 19992000
Question In product planning for export, length is related to Correct Answer Number of products Your Answer Number of products at 2:33 AM 4 comments Links to this post Labels: TWM (Set - 1)
TWM - 1
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question What is product planning for exports? Correct Answer Selecting product for market Your Answer Selecting product for market
Multiple Choice Single Answer Question What decides in building-up cost/price for a product? Correct Answer Internal taxes Your Answer Internal taxes Multiple Choice Multiple Answer Question What are the criteria for selection of channels? Correct Answer Cost involved on the part of the firm for a particular channel , the behavior of the competitors , Possibilities of getting appropriate feedback about customers Your Answer Cost involved on the part of the firm for a particular channel , the behavior of the competitors , Possibilities of getting appropriate feedback about customers Select The Blank Question How much of a product people can buy, and which products they choose to buy are obviously influenced by ________. Correct Answer Their purchasing power Your Answer Their purchasing power Multiple Choice Single Answer Question What does channel-mix decision include? Correct Answer Intermediaries Your Answer Intermediaries True/False Question Any technical matter of interest, statistical information should be a part of the back end of the proposal called appendices. Correct Answer True Your Answer True Multiple Choice Single Answer Question What is the avenue of entry into foreign markets? Correct Answer Contract manufacturing Your Answer Contract manufacturing
Multiple Choice Single Answer Question What is a foreign agent? Correct Answer Independent middleman Your Answer Independent middleman Match The Following Question Correct Answer Your Answer Ethnocentric Similar strategies Similar strategies Joint venture Technology transfer Technology transfer Contract manufacturing Tie-up Tie-up Foreign investment Economic development Economic development Select The Blank Question ________ occurs when an international company invest in a business enterprise in a target country together with a local partner firm Correct Answer Joint venture Your Answer Joint venture Select The Blank Question The feasibility of the adoption of marginal cost pricing depend upon________ Correct Answer The existence of a large home market Your Answer The existence of a large home market Multiple Choice Multiple Answer Question What are the principle ways of quoting export prices? Correct Answer Free on board , Cost insurance & freight Your Answer Free on board , Cost insurance & freight Multiple Choice Single Answer Question According to AB Enterprises, what should exporter perceive? Correct Answer Survival & growth in the fast-changing world markets could be ensured through product adaption & development Your Answer Survival & growth in the fast-changing world markets could be ensured through product adaption & development
True/False Question As regards imports into India, Germany is among the top ten suppliers accounting for over 60% of total imports. Correct Answer True Your Answer True Select The Blank Question ________ banks also have good deal of information on commercial agents in various countries. Correct Answer International Merchant Your Answer International Merchant True/False Question This question is based on the case study "Oriental Silk Pvt. Ltd.". Mr.Patnaik felt that it was high time that he appraises his agents' performance relating to the vast & expanding US market. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question What are the techniques used to collect information regarding market need? Correct Answer Marketing information , Research Your Answer Marketing information , Research Multiple Choice Multiple Answer Question What are the criteria for evaluation of products for offshore sourcing? Correct Answer Main cost tradeoffs , Labour intensive products Your Answer Main cost tradeoffs , Labour intensive products Select The Blank Question ________ marketing strategy involves the creation of a single strategy for a product for the entire global market Correct Answer Global Your Answer Global Multiple Choice Single Answer
Question What does political environment include? Correct Answer Legal dimension Your Answer Legal dimension Multiple Choice Multiple Answer Question What are the benefits of participation in trade fair? Correct Answer To get to know about competition , To know about the extent of product adaption Your Answer To get to know about competition , To know about the extent of product adaption Multiple Choice Multiple Answer Question How does the product reach to the buyer? Correct Answer Distribution , Transportation Your Answer Distribution , Transportation Multiple Choice Multiple Answer Question How does the customer know about the product & is influenced to buy it? Correct Answer Publicity , Advertising , Sales promotion Your Answer Publicity , Advertising , Sales promotion Multiple Choice Multiple Answer Question What could be attributed to the removal of trade restrictions in the process of liberalization in agri & allied products? Correct Answer Wheat , Sugar Your Answer Wheat , Sugar Multiple Choice Single Answer Question What is the meaning of "Standing in the Market" in indirect exporting? Correct Answer To gain credibility in the market if a known distributor can be persuaded to handle the product by manufacturer Your Answer To gain credibility in the market if a known distributor can be persuaded to handle the product by manufacturer Multiple Choice Multiple Answer Question What does "currency used for billing" stand for?
Correct Answer Currency of the purchaser's currency , Leading international currency Your Answer Currency of the purchaser's currency , Leading international currency Multiple Choice Multiple Answer Question Ethnocentric orientation includes following things :Correct Answer Same products , Same strategies , Same home and foreign market Your Answer Same products , Same strategies , Same home and foreign market Multiple Choice Multiple Answer Question What are the important infrastructure factors in evaluating production site? Correct Answer Industrial site , Transportation & communication Your Answer Industrial site , Transportation & communication Select The Blank Question In________, a product is in the process of development & sales pick up gradually in PLC Correct Answer Introduction Your Answer Introduction True/False Question The movement of goods across national borders is a major part of an international marketing strategy. Correct Answer False Your Answer False True/False Question Strategies suggested in the Medium Term Export Plan include product-market penetration strategy for existing products, product-market, diversification for new products & new markets. Correct Answer True Your Answer True True/False Question In international market, the existing of different legal systems makes the task of businessmen more difficult. Correct Answer True
Your Answer True Select The Blank Question ________ related to a number of products Correct Answer Length Your Answer Length True/False Question High performers in terms of exports include electric fans, B&W TV & precision tubes in 1998 - 2003. Correct Answer False Your Answer False True/False Question Catalogues contain a list of all competitors with product details. Correct Answer False Your Answer False Multiple Choice Single Answer Question What is marketing research? Correct Answer Systemic gathering, processing, analyzing & interpretation of the marketing data Your Answer Systemic gathering, processing, analyzing & interpretation of the marketing data Multiple Choice Single Answer Question This question is based on the case study 'AB Enterprises'. What was the initial problem faced by the importers? Correct Answer Defect in packaging material Your Answer Defect in packaging material Match The Following Question Correct Answer Your Answer Indirect exporting Home-based merchant Home-based merchant Business dimensions Channel network Channel network Legal dimensions Copyright Copyright
Licensing arrangement Use of patent Use of patent Select The Blank Question Product reach the buyer through________ Correct Answer Distribution Your Answer Distribution True/False Question Joint ventures will prosper only if the partner trust each other and continuously support their common endeavor Correct Answer True Your Answer True Select The Blank Question Products with steady sales or at least predictable sales are more suitable for ________ than products that face abrupt shift in demand. Correct Answer Manufacturing Your Answer Manufacturing Select The Blank Question ________ is one of the contractual entry modes in foreign countries Correct Answer Assembling arrangement Your Answer Assembling arrangement Select The Blank Question ________ dictate product changes resulting in change of raw materials Correct Answer Climatic conditions Your Answer Climatic conditions Multiple Choice Single Answer Question Which of the following is direct exporting channel? Correct Answer Foreign retailers Your Answer Foreign retailers Multiple Choice Single Answer Question Which of the following is considered for the comparison of international &
domestic distribution channel? Correct Answer Environment Your Answer Environment True/False Question In geocentric orientation, companies view different regions as different markets. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question What are the contents of a research proposal? Correct Answer Purpose & scope , Research approach Your Answer Purpose & scope , Research approach
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LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer Question Correct Answer Your Answer One of the most valuable factor in overcoming cultural challenges is :Outstanding communication & persuasion skills Rigidity
Multiple Choice Single Answer Question Correct Answer Your Answer Who quoted manual on business strategy? Lewis Carrollis Alice,s Mintzberg
Select The Blank Question Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Three Five
Correct Answer Your Answer
Multiple Choice Single Answer Question Correct Answer Your Answer According to whom there is a much wider caliber of people applying for jobs than in years gone by? Head hunters Head hunters
Brow ser Name: M
Multiple Choice Multiple Answer Question Correct Answer Your Answer An achievement culture disempowers through :Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values
True/False Question Correct Answer Your Answer It is one thing to measure an activity, another to assess how good it is ! True True
Select The Blank Question Correct Answer Your Answer ________ is potentially one of the most difficult to implement effectively. TQ TQ
Multiple Choice Multiple Answer Question Correct Answer Your Answer The critical knowledge which stays in the informal system includes :Know - how , Information on stakeholder relationships , Experiences & ideas Know - how , Information on stakeholder relationships , Experiences & ideas
Select The Blank Question Commitment strategy is inherently ________.
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Select The Blank Question Correct Answer Your Answer ________ issues tend to be well disguised. Territorial Territorial
Match The Following Question Long term reorganisation Shifts in the patterns of careers & The increased emphasis of white collar productivity & Correct Answer Of the economy Your Answer Differences in perspective
The increased opportunities Of the economy for traditional vertical mobility Resulting scrutiny of professional work Resulting scrutiny of professional work Risk taking that upset the culture & style of management
Retrenchment - driven shifts Risk taking that upset the in patterns of supervision & culture & style of management
True/False Question Correct Answer Your Answer Human Resources and manufacturing were tied to the highest pay levels of functional heads. True True
Select The Blank Question Correct Answer Finding ways to reduce ________ is a key responsibility of management. Uncertainty
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Multiple Choice Single Answer Question Correct Answer Your Answer Measures and rewards are aligned with:Short-term business Results Long-term business Results
Multiple Choice Multiple Answer Question Correct Answer Your Answer Strategies for securing commitment to change :Preparation , Acceptance , Commitment Acceptance , Commitment , Preparation
Select The Blank Question Correct Answer Your Answer Overall individual behaviour needs to be measured in ________. Output terms Input terms
Multiple Choice Multiple Answer Question Correct Answer Your Answer The Agenda group's needs were as follows :IT skills , Strategic Thinking skills , Entrepreneurial IT skills , Strategic Thinking skills , Entrepreneurial
True/False Question Correct Answer Newsletters is one of the method of informal communication. False
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Q2. How can strategic thinking, planning and implementation contribute to personnels functional role? Ans2. In the context of business, strategy is primarily concerned with such matters as what products or services the organization will offer and to which clients and in which markets they will be offered. In making decisions on these matters, the business strategist is concerned with:
The whole organization rather than its parts ie the whole firm rather than particular divisions or departments. The long term rather than the medium or short term-e.g. development of markets rather than initial sales rate. The board scope of that organizations activities e.g. to manufacture cars or to manufacture furniture.
Decisions which leads to the identification of the organizations vision are concerned with:
The scope of what the organization does The organizations long-term objectives The organizations responses to the external forces and influences Resource issues Stakeholder issues
It is also worth taking note of the difference and linkages between the strategic decisions and the other decisions taken in the organization. Further refinement to our view of the difference between these is added by Igor Ansoff who points out that the decisions taken within any organization are concerned with certain issues:
1. Strategic issues These are concerned with the organizations relationship with the larger environment and the choice of what service or product will be sold in which market. 2. Administrative issues- these are concerned with factor such as organization work flow, information flow and location of channels of distribution.
3. operating issues- these are about the efficiency with which resources are converted. When strategic decision-taking was examined, it was found that they;
are organization-wide in their implications can involve the commitment of substantial resources are not routine, regular or frequent often have few, if any precedents.
When we look at operating-decisions we find that they are:
regular, frequent and routine concerned with a part, rather than the whole, of the organization related to a short- or medium term time scale concerned with the use of medium to small resources taken by middle managers or below
Strategy- A Thinking Process
It is in effect more useful to think of strategic thinking as a continuing process rather than the establishment of a fully fleshed out paln for the next x years. Indeed it could even be argued that the real importance lies in the quality of the thinking process itself rather than its specific experiment in the light of changing circumstances, although holding fast to some core ideas as to what the particular business is all about.
Strategy As Implementation.
Many writers have debated whether you can separate strategy from its implementation. Kay gives the example of Napoleons ill fated Russian campaign. Was his defeat a failure of strategy or of implementation? Once strategy is seen essentially as process, the two elements become totally interwoven. This is perhaps especially the case where organizations are taking out layers of management and pushing decisions down the line. It is likely that in such a organization decisions
with strategic implications are being taken at an increasingly junior level. One phrase to describe this process is strategy as an emerging process of action.
In the light of such developments it becomes critical that a sense of direction and of values is effectively communicated within the business, so that decisions with strategic implications are congruent with the direction of the whole.
Q3. How do strategic decision contribute to improving organizational performance? Ans3. To be effective the vision contained in the organizations strategy must be concerned with the overall task of the organization. As you would expect there have been many descriptions of this task. However, for our purpose the description generated by Igor Ansoff will serve best. This states that the overall organization is that of arranging, managing and controlling the resource conversion process in such a way as to optimize the attainment of the objectives.
For profit-making organizations, these objectives will be concerned with a complex mixture of often conflicting issues such as profit maximization, growth, revenue increase and power. Non-profit making organizations will be concerned with an
equally complex mixture which maximization, influence etc.
might
include
service
provision,
resource
Whatever the nature or detail of these objectives might be, they are all concerned with gain. The common presence of this gain in the strategy of all organizations means that we begin to view strategy as an organization and the decision taken to arrive at it, represent, a deliberate and conscious attempt to improve outcome of the actions or performance of the organization. These strategic decision can be described as generating the framework within which performance improvement can take place. what certainly true is that the absence of organization strategy will mean that any effect at performance improvement might be short lived, Vision Mission Targets
Strategic level
Next five years
Low
Administrative level
Timescale
Detail
Operating Level Operating Level
High
Fig. 4.1 From vision to targets
Q4.HR should operate as a business partner and not as a functional specialist. Ans4. Operating as a business partner
Defining what being a business partner means in practice involves looking at what the partner requires from the relationship. Assuming that the business partner is line management, looking at what chief executives do not want from HR is as informative as finding out what they require. A small-scale research project in which chief executives talked about what they needed from the function suggests that CEOs do not value an emphasis on professional skills alone. HR professional need to understand the business and its challenges, as well as be able to translate business strategies into their human resource implications. They need to be able to communicate with executives in ways which demonstrate this understanding. Similarly the study suggest that CEOs do not appreciate too great a concern with rules and procedures which results in inappropriate policing and blocking action. The quest for the perfect solution or best practice system is not appreciated either, if such initiatives are not owned by management or do not fit in the organization. This means that HR professionals must involve line mangers in the development of initiatives which make a difference in how people are managed, developed and rewarded. The well-intentioned new appraisal scheme or competency framework, if developed by HR alone, may be perceived as over engineered or inappropriate.
HR professionals can provide partnership approach to addressing key organization issues.
Q. What are the issues you have to deal with?
Board and committee- issues relating to the political profile of the organization, including relationships with ( external bodies, including funding bodies) Internal policy matters- issues relating to the organization culture and the management of change. The management of people- including relationships with three different unions management of trading areas within overall charitable institution.
Q. Which are the critical ones for your organization?
The effective recruitment , management and development of people, since the organization depends on the skills and excellence of its staff in all areas. Ensuring that the (organization) stays at the cutting edge in all areas. The organization has to perform as market leader and see the highest of standards.
Q. What are the major challenges for you personally?
Managing a diverse range of individually talented, but not necessarily likeminded people. The management of change which appears to be continuous and ensuring that the very best results are achieved. The integration of those cultures and understanding of those cultures is essential to the organizations success. The whole nature of the organization is very short-term. Part of the difficulty faced is marrying the short-term projects that are achieved regularly throughout the year with the more strategic and long-term policies that need to ensure the overall survival of the organization. I also need to help my mangers achieve a better long-term understanding of where they are going so that they can forward plan more effectively than they do at present.
Q. What are the constraints of your role?
Lack of recognition for how important human resources issues are e.g the board tends to focus only on financial matters. A union that is in the last century. Making change in these areas is very difficult. Time is major constraint as the organization works at full capacity throughout the year and it often appears one is responding to resolving immediate difficulties rather than carrying out forward planning.
Financial pressure will continue to increase. This will put the people / mangers under pressure to find alternative/ more efficient/different ways of doing things while maintaining the very high standards that the organization operates.
HR professionals need to be able to sense the issues which count, and to have the confidence to relay some potentially tough measures to management about what needs to de done. This is the quality described by Dave Ulrich as HR with attitude. CEOs also need HR to be experts in process skills, able to win commitment and influence within the organization.
This requires an ongoing dialogue with the line business organization and the ability to both plan change and bring others effectively through change. For the HR function, the agenda becomes a simple one- the aim is to be both a contributing member of the management team as well as to create personal and functional capability. Business will then drive the HR agenda rather than HR activity being an end in itself.
Q7. Explain how you would conduct an HR audit in any organization. Ans7. A human resource audit reviews an organization's policies, procedures, and practices. Its purpose is to examine the technical and practical dimensions of the HR function and to create a comprehensive system that adds value to the organization. Elements included in an audit are: Personnel Policies Personnel Files Review Performance Appraisal Evaluation Processes Termination Processes Unlawful Harassment Compliance Hiring and Orientation Procedures Benefits and Compensation Review Employee Status and Classification
Job Descriptions Exit Interviewing
The HR audit reviews the full range of HR activities, including how your organization is structured to deliver the HR function, recruitment/selection, compensation and benefits administration, performance management, employee communications, safety and recordkeeping. Identifying "gaps" between policy and practice can not only increase legal compliance but also increase efficiency and productivity of your organization's HR activities, contribute to your quality improvement processes and enhance employee satisfaction that established standards are consistently followed.
The audit should help managers to do the following: Develop a framework of analysis within which they can identify and prioritize performance management issues Assess and measure actual and required performance and the necessary action to close any performance gaps Evaluate the effectiveness and efficiency of human resource practices in their integration with business planning and strategy.
Q8. Explain how HR can help implementing high performance work practices. Ans8. How can HR help to implement high performance work practice? By creating a culture which is supportive of high performance.
High performance does not occur in a vacuum. The organizations culture must be conducive to productivity and quality improvement.
By influencing attitudes
HR professionals can be effective in bringing about change through their cross organizational influence, ability to design structures and processes which support the business strategy and helping to create the culture changes through values and communication which support new ways of working. HR can help set up benchmarking visits to organization which are achieving outstanding results through people. Skillful use of data can stimulate the need for change among executives. One HR team, for example used data from employees attitude survey and turnover statistics and the related costs to make the case for change. Changing the structure to match the proposed work processes should be complemented by corresponding changes in the physical workplace and in the way wok is organized.
By designing and implementing HR processes which support the business strategy
At a practical level, to create the conditions for high performance, HR processes such as reward systems need to be aligned to the new ways of working. The following HR processes are typical of vanguard companies describes by O Toole:
Highly selective recruitment Extensive training and skill development Contingent or performance related pay, at high rates Employee share ownership Benefits tailored to individual needs Providing some degree of employment security Sharing information about a firms goals and results so that people know what to do accomplish and how they are doing. Reducing status differentials, if team working is to be a reality.
Q9. What do you think are the challenges of that HR must take into consideration for developing effective cross boundary working? Ans9. The challenges of working across boundaries. For many people, working in this way for the first time requires them to develop a specific mindset, one in which flexibility and responsiveness to others from the basis for collaboration. One of the key features of cross boundary working is that some employees experience mixed loyalties. This is particularly the case when project teams are seen as bolt-on to the team members ordinary work.
In a matrix structure, this often means that team members continue to have a clear reporting line back to their functional manager, with only a dotted line to the person responsible for the team. In practice this can mean that people lack commitment to the team or that they are withdrawn from the project team before their work is done.
1. lack of trust: when a major change, such as a merger between two organizations, brings about the need for cross boundary working, the difference in culture soon become apparent. When there are obvious winners and looser in the process, a lack of trust between the employees of acquiring and the acquired companies may be inevitable. People become highly sensitive to signals about whether they are on the winning or losing side. In the early days of a merger these signals can include senior appointments, redundancies and whose working practices and brand dominate. Depending on the business rationale for the merger, there are sometimes benefits in keeping operations largely separate, with collaboration at senior management level only. 2. Turf issues: working across boundaries requires people to bring their particular skills and knowledge to achievement of a joint task for which no individuals is likely to take the credit. If the reward processes reinforce the importance of individuals rather than team performance, employees may consider that doing their day job is what will be taken seriously when performance is being assessed and may lack commitment to cross boundary work.
3. knowledge Management: A more fundamental barrier to cross-functional working may have its roots in the ongoing uncertainty of the employee and employer needs with respect to how information is developed and distributed. This is embodied in two apparently contradictory edicts. One is knowledge is power and the other is knowledge is to be shared. Clearly there has to be a shred platform of trust and the opportunity for employees to develop valuable new skills through the team process if people are to see benefits in collaboration. HR ha a role to play in ensuring that team processes and use of information can address both organizational and individual needs . training and appropriate rewards may be pan of the answer. 4. Cultural difference: the biggest obstacles to cross boundary working lie in culture differences which become apparent as people work together, whether the cultures in question are for instance national, departmental, functional age, or gender related. Cultural differences can cause division without team members being able to identify the reason. Language problems can also lead to communication difficulties. It is essential for effective cross boundary working to be successful, for the key differences in culture t be identified and taken into account when people are expected to collaborate. 5. Us and Them: Cultural differences of any sort can lead to an us and them approach which is unhelpful in cross boundary working. The perception of who is us can change almost overnight. From Research, it seems that us and the, winner and loser behaviour is more likely when people feel threatened or are acting in unfamiliar settings. This suggest that some forum, whether training, teambuilding or other means of getting people talking with each other and better understanding each others needs and strengths, is important.
Q11. Describe how HR can help in a merger situation.
Ans11. HR function has a potentially role to play in a merger. Involvement should begin in the run-up phase. Early identification of sensitive issues can reduce their impact over time. Time must be set aside to work with directors and individuals on the critical HR issues. The research suggest that some of the critical contributions which HR can make are as follows:
Being involved in planning, transition and integration teams
HR professionals need to contribute specific expertise to these teams, enabling the merger to be managed as a project, while keeping the core business going.
Develop effective ways of collaborating with the planning team from the other company in the pre-merger phase, if possible If the acquisition is perceived as hostile, identify as early as possible the key information you need to know if a thorough human resource due diligence is not possible. What other ways can the necessary information be obtained? What frame work is in place for managing the different phases of the merger? Find the ways in which people from both companies can get to know each other as quickly as possible Identify how the emerging organizational vision can be best be communicated Take a best of both rather than equal shares or acquirer dominates approach to deciding who has which roles, which working practice etc. re adopted Decide fair principles on the handling of redundancies.
Identify the HR issues and carrying out an effective Human resource Due Diligence by:-
Comparing terms and conditions of employment and salary scales including the structure of share options and to whom they are available, severance terms in contracts, incentive and bonus schemes in terms of immediate and future commitments. Gathering information about the management team how critical are they and will they all remaining post-acquisition? Understand in the existing skills of the present HR team are they adequate to coordinate proposed changes to the business. Understanding the organization structure. Identifying the likely level of redundancies involved and prospect for early retirements. Identify which job description and / or profiles will need to be changed Comparing way of working and identifying major differences which will need to be addressed Considering the size and location of existing offices. Deciding whether office closures will be necessary and whether the provision of new office accommodation will be appropriate or possible. Is the organization unionized or does the staff council or similar employee representation group have any negotiation rights and if so, what do thee rights include/ Agreeing a clear communication plan for the first 100 days. What clear central message will be sent to all employees
Carrying out effective HR integration on the following:-
Remuneration Beefits Terma and conditions Culture and management style Career and other development issues. Communication and climate Employee relation
Ensuring that management teams have he skills they need to manage the merge well
Strategic management skills, especially understanding how to add value to the new business. Change management skills- being able to bring people with them through change Integration skills- being able to make decision about structure, roles and dealing with sensitive situations. Cultural skills- being able to understand the dynamics of organizational culture, deal with cultural clashes and the emergence of a new culture People skills- being able to understand the reaction and concerns of employees and support them through change.
Helping line mangers to communicate effectively during the transition phase.
Managers also have a key role in sustaining communication about the merger process to all employees even when there is no news. In the early days managers may need to be made aware of the symbolic power of language to help or hinder the merger process. They may need to recognize that a merger is likely always be an emotional issue for employees and that employees need to be communicated with, and convinced of the benefits at an emotional not simply rational level.
Since managers are in the front line for communication, it is essential that they have the ability to develop two-way communications. HR can provide practical help with team briefings and feedback processes. Manager need to communicate by the merger has taken place, what the organization is trying to achieve and how each persons role contributes to achieving this.
Managing individuals with dignity
Chief executives, very action-oriented are keen to get through the difficult business of reorganization and job loss as possible. Speed is helpful as long as it does not compromise dealing with staff fairly and tearing them with dignity. The handling of key changes for individuals- such as job changes, appointments and relocations as well as exists set the tone for how staff view the new organization.
Developing and implementing actions to retain key employees
Good people have to stay if the two organization are to learn from each others strengths. Line mangers need to identity and keep staff at all levels and actively involve them in the merger process. If such people are neglected in the early months, they often jump ship. Some organizations develop retention strategies which involve some sort of inducement such as golden handcuffs. To encourage people to stay.
Keeping the top in touch with the bottom.
HR is uniquely placed to build in upward feedback to keep the boardroom in touch with what is really going on in an organization. The culture of the new organization begins from day one, not when vision and values statements start to appear. Trainers who are able to understand the business dynamics and the sensitivities involved in cresting a new culture can provide a useful steer to line mangers who are charged with communications in the early days post-mergers.
Helping to clarify roles.
Once the shape of the organization becomes clearer, people may need help in clarifying their roles, knowing where they fit in the organizations purpose and how to be successful in the new setup. This may require them to learn new skills or adjust their working practices.
Q12. Explain how HR can create conditions for knowledge management. Ans12. The conditions for knowledge management.
1. Develop a knowledge management framework Decide what kinds of data, information and experience is valuable enough to retain and make available. Identify what are the strategic management assets and assign someone to mange these. Produce guidelines about the kind of information which should be stored so as to avoid the danger of overload. Provide appropriate infrastructure in the form of communication technology, systems design and applications tools. Decide on a knowledge architecture which give guidance on what kind of data is valuable enough to retain and make available. This will include not simply product information but also useful knowledge such as lessons learnt from experience with customers, projects etc. 2. Develop a sharing approach Experiment with building networks. Share best practice via the intranet, Lotus Notes etc. Ensure that usable information is catalogued and stored with the relevant technology Allow the majority of employees direct customer contacts Give free access to all information to all employees Disseminate information in a timely and extensive way. 1. Spot when knowledge assets are being under-utilized and find ways of getting knowledge onto peoples agenda. Raise awareness through the use of diagnostic and high level measurement . Create a clear understanding of which knowledge is important for delivering strategic objectives . Map knowledge and integration with the other key processes. Prioritize important knowledge assets.
1. Enable people to develop information skills Provide staff with the appropriate technology-many IT firms supply their employees with PCs and advanced communications equipments at home. Universities and business schools are developing various forms of partnerships with business make appropriate learning skills. Provide training in IT systems to enable people to acquire and share the information they needs Employees need to be skilled at time management in order to use their time effectively for the creation and sharing of Knowledge HR can help employees to acquire information skills which will help them to become more employable as well as increasing their value to their employer: resource investigation skills Networking skills Communication and diagnostic skills A range of learning techniques Team-based problem solving Flexibility Willingness to try new things, take risks and review learning. 1. Develop a knowledge-friendly culture CEOs need to set the style, ensuring that training and educational activities are both short and long term oriented. Create a clear shared vision and values about the effective creation and dissemination of knowledge. Trust is a vital component in the human aspects of knowledge management Leaders needs to encourage the sharing of best practice be recognizing and rewarding people when this happens and by being good role models Encourage research and development at all levels Actively develop and market new idea to create new products and services Ensure that the formal and informal reward systems reinforce the value of creating and sharing knowledge. Create a physical work environment which facilitate shared learning and knowledge. 1. Address the whats in it for me? question Find synergies between the individuals need for growth and personal development and the companys need.
Effective career development practices are conductive to the sharing of knowledge since people can see that they do not need on to knowledge in order to progress their career. For some employees, technophobia prevents them from keeping up in todays workplace. A few years ago, recognizing that some employees needed help, Marks 7 Spencer declared an IT amnesty for staff so that all employees could get up to speed with computers. Employees need to be able to willing to develop key skills for the workplace of tomorrow, which will enhance their employability. These include confidently seeking knowledge from other people, inside and outside the organization, as well as team skills and the willingness to collaborate with others to create new solutions. When employees cease to be overloaded with unnecessary data, and start to perceive the benefits of sharing information to their own effectiveness, they are more likely to willingly collaborate in the generation of useful knowledge. Employees should respect and value their knowledge and experience as an asset that can add value to the business and not fear sharing that knowledge. Employees can give and receive honest feedback which can help them and others to develop- and at the same time build trusting relationships.
1. Develop criteria for successful knowledge management projects. Ensure senior management support link the knowledge project to economic performance. Use appropriate technical and organizational infrastructure Develop a standard, flexible knowledge structure Use clear purpose and language Use multiple channels for knowledge transfer 1. Communicate knowledge effectively Communicate at the right level-senior managers often talk at too senior a level to make sense lower down the organization. Use the experts to impart information. Involve contractors and flexible workers in communications strategies Managers should develop the skills of non-judgmental listening and brainstorming. Whacky idea should be encouraged Make sure that people are rewarded in some way for developing and sharing knowledge.
Q13. Describe the effect of unionization on organizations. Ans 13. The Impact of Unionization on Organizations
Organizations whose employees are represented by unions frequently have different human resource management system and employee and employer outcomes than do unorganized employers. The extent of unionization within organization s and industries is another influence on the potential impact of labor unions.
External Staffing
The presence of a union has several effects on external staffing. First, the wages benefits, work rules and promotion and job security structure of a unionized organization may be more dearly known to applicants. Second the wage level is
generally higher than in comparison firms. Third, the promotion and job security system is usually based on seniority. The effect of these features of unionized employment are generally positive for the employer who is filling bargaining unit vacancies.
Internal Labor Markets
The studies all agree that turnover rates from unionized organization are significantly lower than in nonunion establishments. They find further that the rate of internal job changes ( transfers and promotions) is far higher in firms with unions.
Plant Demographics
The evidence that unionized employees are less likely to turn over, we also know that older and more senior employees are less likely to leave. Most plants have a designed physical capacity that limits the number of employees in a given location. Even when capacity is added the additions tend to be in chunks rather than in continual small increments. This means that the major staffing efforts take place within relatively concentrated time periods, such as when a shift is added or a plant opened. After the initial turnover has occurred and a stable plant cadre has evolved, new additions to the workforce simply cover replacements for terminations, retirement and the like.
Specific and General Training
Specific Training relates to those improvements in employees capabilities that make them more valuable to their present employer. For example, d Knowledge of rules and procedures within the plant would be classified as specific tarning. General training refers to employee capabilities that are of value to all employers who hire that occupation.
Compensation system
The belief among employers that union wages are higher than nonunion wage is true. It is also clear that wage rates in labor- industries such as apparel, are lower for unionized workers than they are for nonunion workers in more capital intensive industries.
Wages and fringe Benefits.
There are also difference between union and nonunion employers in their mix of wage and fringe benefits payments. It is also apparent recently that unionized employees have been less reluctant to give up hourly salary levels than they have been to concede economic fringe benefits.
Predictability of compensation Costs
If other things were equal, the wage penalty that unionized employers encounter would make them less productive and less profitable. Although there is evidence that productivity is high profitability does not appear to be greatly influenced.
Vulnerability to union Organizing
Union organizing campaigns may begin as the result of dissatisfied employees contacting national or other local unions for assistance in organizing, or of the national or local unions decision to conduct an organizing drive.
Locational and Plant Characteristics
When establishment characteristics are examined, it is clear that smaller units are more vulnerable to organization than those that are larger. The difficulty in idenfying common issues and uniting coalitions fo a union victory id greater units. Larger employers are also more sophisticated in combating an organizing campaign.
Taking a Strategic Stance towards Collective Bargaining
It human resource management is to support organizational goals, then an analysis must be made of how various strategies ill support their accomplishment.
Contract Negotiations
Bargaining on new contracts is usually an event that takes place every two or three years. Thus it can be planned foe and it influences greatly the operating conditions of the employer and the union for the next contract period.
Managerial Decision Making
Decision making should be taken into account the variables recently explored by Freeman and others. Strategies towards unions should take into account issues such as the occupation of workers being considered, productivity differences, human capital differences , wage differences the intended results of the operation of the organizations internal market and profitability.
Unionization I frequently said to reflect poorly on the abilities of the management. It does not. The real abilities of management are reflected in their competitive record against other organization in their industry.
Q14. What role can HR play in TQM? Ans14. The Contribution Of The Human resource Function
TQ may put people at the heart of the business process but does it follow that it puts human resources at the heart of the business? It is certainly an opportunity, but is the human resource function capable of grasping that opportunity? It should be . It should have the expertise required to develop and implement means of influencing the behavior and attitude of employers and to manage the cultural changes involved. TQ initiatives should be based on the research and analysis of present behaviors attitude, beliefs and competencies which lead to the design and organization of education, training, communication, involvement and performance management programmes. All these are within the remit of the human resource function.
The potential for making a major contribution would b seem to rest at three levels, strategic, operational and within the human resource and personal function itself. These are considered below.
Strategic
Total quality represents a significant strategic change in the way an organization is managed. It is likely to result in changes in the organization, changes in management style and changes in key processes. A decision to undertake a TQ programme is likely to be based primarily on market and competitive pressure and the need to protect the organizations position in the wider environment. The organization that it requires an understanding of: The existing culture and climate within the organization including attitudes to change The hierarchical structures and key elements of organized design The underlying-skill base Current approaches to employee communications and more importantly, their effectiveness
Detailed knowledge of the impact and effectiveness of the people processes such as recruitment, reward systems, appraisal systems and training and development issues.
Total quality in itself also gives strategic importance to the police processes traditionally associated with human resource and personnel management. It raises their level of importance to the extent that the HR and personnel professional must be able to consider a series of operational responses within the wider strategic concept.
Operations:
Once the strategic decision to introduce TQ has been made, there is an operational impact on human resource and personnel policies and procedures which require an operational response from the function. Broadly this response falls into two categories:
1. the potential direct involvement in the TQ process by the human resource and personnel specialist, primarily trough the education and training process involved in the TQ programme. The key features of such a programme require extensive education and training in team working, problem solving techniques, facilitator skills and quality awareness. 2. The design of policies and processes which support the TQ initiative, for instance; reviewing the remuneration system to ensure that it supports the strategic objectives of the total quality programme. Evaluating the performance appraisal system to ensure that performance management objectives reflect the objectives of the total quality program Reviewing skill needs for all levels within the organization and ensuring that the recruitment, training and development processes reflect the likely new skill needs required of a total quality programme. Changing the management development process in a situation where an organization is moving towards a learning, self development, continuous improvement culture. This change the role of management from coordinating and supervising to enabling which requires a different set of skills for management.
Trade union representatives are likely to be extremely suspicious of a TQ programme, particularly since it may appear potentially to undermine the role of the local trade union representative
Conclusion
TQ is not win or lose situation for the HR function. With people at the heart of TQ, it provides the HR function with an opportunity:
Not to seek power but to make a useful contribution to running the business. To use the change management skills which ought to be part of skills of HR specialists To serve customers both within and outside the organization.
Q15. What changes and challenges are facing the traditional personnel function today? Ans15. The New Agenda There is profound ignorance among the general public about the role and activities of the personnel function. There is a vague idea that it is to do with recruitment and perhaps helping people in trouble. No doubt one reason for this is that, as mentioned in the previous chapter, many personnel people are notoriously weak in public relations.
As Armstrong goes on to say it is a systematic learnable discipline, with a wide range of explicit competencies;. An important feature for the individual intent on developing the more strategic approach is that he or she must have a first class grasp of these competencies.
The challenge of the changing Agenda
Moreover the agenda is changing. in referring to practice applying to the employment relationship, Tyson of Canfield writes that, in the light of dramatic change, companies will have in future to think of different kinds of practices to apply to the employment relationship. Personnel professional have found themselves in a different position from the one envisioned by optimistic commentators in the mid 1980s. The possibility of total integration between human resource and business strategy to the benefit of customers and the economy as a whole. The function has to address itself to the new agenda and avoid clinging to the traditional comfortable activities of the past.
A Model For the New Strategic Agenda
First and foremost, people are employed to deliver a product or service to the customer , so performance management is the key to the model- the way the task is managed. Personnel strategy has a direct role to play in the delivery of high performance. Secondly comes organization structure and development: the way individuals are deployed. This is linked to the third element, employee development: the way individuals at all levels are trained and developed for tasks in hand. The final elements is the environment within which all these activities take place: in other words, employee relations issues.
The importance of holistic thinking
One of the difficulties in trying to draw up a definitive model of this new agenda is that so many aspects are interlinked. For example, performance related pay is primarily seen as an inherent part of performance management. Yet one of the criticism it has faced as a technique is that it pays insufficient regard to the issue of team-working. In many companies it also has a development. In other words it is inextricably linked to all three of the elements listed above. In terms of the way the personnel function is organized, there is here a clear analog with the principles of re-engineering. Personnel initiatives have to be regarded in a holistic way and can no longer be delivered in specialist isolation. Performance related pay (PRP) has often ailed because of a failure to pay heed to this strategic principle.
This has obvious for the development of personnel professionals.
Organizational Performance Employee Core/ win The Bottom line WinEmployee holistic competences international technology development management development relations competences results relationships and capability
approach
The new personnel agenda for competitive advantage.
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Multiple Choice Single Answer Question Correct Answer Your Answer The state most productive of change and new possibilities is the :Edge of chaos Edge of chaos
Multiple Choice Single Answer Question Correct Answer Your Answer HR has to balance short-term skills and long-term development :Needs Needs
True/False Question Correct Answer Your Answer Business strategies are necessarily expressed in writing. False True
Multiple Choice Single Answer Question Correct Answer Your Answer Who carry out the annual survey of issues related to working in organizations? Roffey park Roffey park
Match The Following Question Roger Leek Correct Answer Your Answer
Training & development can Studied organizations which support a culture change formerly had low rates of staff
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True/False Question Correct Answer Managers are able to support people with their development as well as their current skills. False
Multiple Choice Multiple Answer Question Correct Answer Strategies for securing commitment to change :Preparation , Acceptance , Commitment
True/False Question Correct Answer In the current state of evolution of HR, there is a perceived need to sell the value of HR. True
Multiple Choice Multiple Answer Question Correct Answer Quality of life consists of :Trade off between family , Leisure , Career
Match The Following Question Transfer & Promotion Procedures Groundwork Correct Answer Human Resource Department Clients and users
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Select The Blank Question Correct Answer Your Answer Continuous ________ and learning targets should be features of the process of managing for high performance. Improvement Improvement
Multiple Choice Single Answer Question Correct Answer Your Answer What type of effort is required to encourage all the members of the organization to work together? Continuous Continuous
Multiple Choice Multiple Answer Question Correct Answer Your Answer There has to be a clear strategy with regard to the type of knowledge the organisation wishes to :Develop , Store , Able to retrieve Develop , Share
Multiple Choice Multiple Answer Question Correct Answer Your Answer Key targets for strategic activity with regard to employees include :Clarify career tracks , Ensure balance , Involve people Clarify career tracks , Ensure balance , Involve culture
Multiple Choice Single Answer Question When the term strategy was began to emerge in business?
Match The Following Question Correct Answer Your Answer
HR Agenda --Retention of Talents
HR Practitioners --Mentor
HR Strategists --Embedded practices
Responsibilities of HR-- Recruitment
Multiple Choice Single Answer Question Who, in the past expected periodic unemployment over their careers? Correct Answer Blue collar workers Your Answer Administrative staff
Multiple Choice Single Answer Question When top managers lay off technical & professional workers, they must assess the impact of such lay off on :Correct Answer The remaining corps of employees Your Answer The remaining corps of employees
Multiple Choice Multiple Answer Question IT sector employers are looking for :Correct Answer Specific skills , Experience , High market value Your Answer Specific skills , Experience
True/False Question HR partner will probably be involved in some way with the implementation of the solution. Correct Answer True Your Answer True
Multiple Choice Single Answer Question What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Correct Answer Flexibility Your Answer Flexibility
Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement. Correct Answer Culture Your Answer Culture
Classic consultancy cycle --Gaining Entry
Technology-- Working Practices
Dave Ulrich --Appropriate risks
Gareth Morgan-- Formal Authority
True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Leisure , Career
Multiple Choice Single Answer Question The adult learning process does not include :Correct Answer Continuous professional development Your Answer Continuous professional development
Select The Blank Question ________ responsibility is to keep up to date & keep up with the information flow. Correct Answer Knowledge owner's Your Answer Knowledge manager's
Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer Sophisticated human relations mode
Your Answer Sophisticated human relations mode
True/False Question The only real measure of the quality of a product and service is whether it delivers customer satisfaction. Correct Answer True Your Answer True
Select The Blank Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize Your Answer Centralize
Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Select The Blank Question HR Scorecard stands alone but fits into the ________ scorecard. Correct Answer Balance Your Answer Corporate
True/False
Question Time is not a major constraint as the organization works at full capacity throughout the year. Correct Answer False Your Answer True
True/False Question If mergers are handled `professionally they can never backfire. Correct Answer False Your Answer False
Select The Blank Question The majority of respondents commented on the negative features of working in a political environment, including the adverse effects on job ________. Correct Answer Satisfaction Your Answer Satisfaction
Multiple Choice Single Answer Question The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Correct Answer Results Your Answer Policies
Multiple Choice Multiple Answer Question The unfairness issues are associated with :Correct Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Your Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated
Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? Correct Answer The introduction , Maintenance , Improvement Your Answer The introduction , Maintenance , Improvement
Select The Blank Question ________ performance does not occur in a vaccum. Correct Answer High Your Answer Individual
Select The Blank Question Individual level where people are usually motivated to close the gap between their current and desired ________. Correct Answer Capabilities Your Answer Skills
Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Financial projections , Company positioning , Mission statement Your Answer Mission statement , Financial projections , Company positioning
Multiple Choice Multiple Answer Question Some prerequisites of HR team include :Correct Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Your Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation
Multiple Choice Single Answer Question Today what has become more salient in lay off procedures? Correct Answer Interpersonal dimensions Your Answer Seniority
True/False Question Mission can provide a steering force for organization improvement. Correct Answer False Your Answer True
True/False Question Flatter structures can reinforce the desire to hoard information. Correct Answer True Your Answer True
Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Recruiters
True/False Question The technical changes will trigger a set of political issues. Correct Answer True Your Answer True
Question The 100 day plan addresses most of the integration issues at the level of :Correct Answer Human resource matters , Systems , Processes Your Answer Systems , Processes , Top management
Select The Blank Question The generalists should develop ________. Correct Answer At least one area of expertise Your Answer At least one area of expertise
Multiple Choice Single Answer Question The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Correct Answer Hostile Your Answer Hostile
Multiple Choice Single Answer Question Which is HR's most precious asset? Correct Answer Credibility Your Answer Credibility
Multiple Choice Multiple Answer Question Forms of employee participation in idea generation are :Correct Answer Suggestion schemes , Quality circles , Problem-solving groups Your Answer Suggestion schemes , Quality circles , Assessment centers
Select The Blank Question In Roffey park's survey, electronic mail is used by ________ percent of respondents.
Correct Answer 78 Your Answer 78
Multiple Choice Multiple Answer Question Right people are being :Correct Answer Hired , Promoted , Transferred Your Answer Hired , Promoted , Retained
Multiple Choice Single Answer Question If there is too much stability the organization can become :Correct Answer Internally focused Your Answer Internally focused
Multiple Choice Multiple Answer Question Critical success factors consist of :Correct Answer People , Financial performance , Market share Your Answer People , Financial perspective
True/False Question Perhaps the biggest obstacle to shared learning is a blame culture when things go wrong. Correct Answer True Your Answer True
Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand
Your Answer Purcell and Ahlstrand
True/False Question Professor Robert B. Reich has identified six 'social glues' of the company of the future. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Preparation , Acceptance , Motivation
Multiple Choice Single Answer Question The first task is for the human resource function to clarify its own :Correct Answer Priorities Your Answer Commitment
Multiple Choice Single Answer Question Cross-boundary working is where employees of different corporate cultures are required to work :Correct Answer Closely together Your Answer Closely together
True/False Question Radford defines responsibilities of HR.
Correct Answer True Your Answer True
True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. Correct Answer True Your Answer True
Select The Blank Question Performance management of the ________ has mainly focused on activity management. Correct Answer 1990's Your Answer 1970's
Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system
True/False Question In real terms, the cost of quality is the cost incurred in not getting things right first time. Correct Answer True Your Answer True
True/False Question Much criticism of PRP stems from its failure to take account of team needs.
Select The Blank Question ________ of management is likely to be another key agenda item. Correct Answer Quality Your Answer Quality
Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson Your Answer Shaun Tyson
Select The Blank Question Pettigrew & Whipp identified ________ central factors for managing change successfully. Correct Answer Five Your Answer Three
Multiple Choice Single Answer Question What senior executives do? Correct Answer Develop Strategy Your Answer Develop Strategy
Multiple Choice Multiple Answer Question The different linking themes include :Correct Answer Competencies , Technology , International dimensions
Your Answer Holistic approach , Competencies , Technology
Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political
Multiple Choice Multiple Answer Question Business strategy content are :Correct Answer Socio economic , Technological , Political-legal Your Answer Socio economic , Technological , Work systems
True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Your Answer False
True/False Question Changing any process in isolation is a fool's errand. Correct Answer True Your Answer True
Select The Blank Question Strategy as an emerging process of ________. Correct Answer Action Your Answer Organization
True/False Question Develop a commitment of how to organise and manage for competitiveness. Correct Answer False Your Answer True
Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Ongoing
Multiple Choice Single Answer Question Which of the following is not a method of learning? Correct Answer Outdoor development Your Answer Outdoor development
Multiple Choice Single Answer Question What does change bring about for individuals & organizations? Correct Answer Opportunities Your Answer Opportunities
Multiple Choice Single Answer Question Majority of the cartelistic of international manager involve Correct Answer Soft skills Your Answer Intangible skills
Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices
Multiple Choice Multiple Answer Question Prof. Peter Smith's concept is related to :Correct Answer Cultural Differences , Cross-cultural working , People work together Your Answer Cultural Differences , Cross-cultural working , People work together
Multiple Choice Single Answer Question The concept of what is vital to improve the effectiveness of an organisation's process :Correct Answer Internal customer Your Answer External customer
Select The Blank Question There are ________ for sharing & developing knowledge inside the company. Correct Answer Opportunities Your Answer Opportunities
Select The Blank Question ________ is potentially one of the most difficult to implement effectively. Correct Answer T Q Your Answer T Q
Question Typical actions that reduce the scope of activity of an organization include :Correct Answer Cost cutting programs , Reduction of capacity , Divestitures Your Answer Reduction of capacity , Divestitures
Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer Concentrate efforts on core elements , To identify core elements Your Answer To identify core elements , Concentrate efforts on core elements , Give significance to supporting factors
Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Correct Answer Outstanding communication & persuasion skills Your Answer Outstanding communication & persuasion skills
Multiple Choice Single Answer Question According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Correct Answer Organizational excellence Your Answer Goodwill & reputation
Multiple Choice Multiple Answer Question H R Managers are responsible for:Correct Answer Setting salary policy , Implementing salary policy , Administrating salary policy Your Answer Setting salary policy , Implementing salary policy , Total employment cost
Match The Following
Question Correct Answer Your Answer
Cost of external failure The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer
Cost of prevention The cost of an action to prevent or reduce defects and failures The cost of an action to prevent or reduce defects and failures
Cost of appraisal The cost of assessing the quality achieved The cost of assessing the quality achieved
Cost of internal failure The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer
True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True
Select The Blank Question Organizations whose employees are represented by unions frequently have ________. Correct Answer Different human resources management systems Your Answer Different human resources management systems
True/False Question QWL represents an image of the way people should relate to each other & to their organisation. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , Collecting data
Multiple Choice Single Answer Question Most important assets an organization has and their effective management is the key to its success :Correct Answer People Your Answer People
Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance Your Answer Reassurance
Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies
Your Answer The appointment of a new board of directors , Redundancies , Fixation of pay structures
Multiple Choice Single Answer Question Strategic business partnership is :Correct Answer Not a one way street Your Answer Not a one way street
Multiple Choice Multiple Answer Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size , Complexity , Sophistication of their personnel function Your Answer Size , Sophistication of their personnel function , Structural make up
Tyson of Cranfield Companies will have in future to think of different kinds of practices to apply to employment relationships Company remains stuck in the old adversarial bargained constitutional mode
Kinsley Lord Model encapsulates much of what organisation development now involves Companies will have in future to think of different kinds of practices to apply to employment relationships
Murlis Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies
Armstrong Common sense is a systematic learnable discipline with a wide range of explicit competencies The agenda remains fixed
Multiple Choice Single Answer Question Latent tensions like geological fault lines become visible under the condition of:Correct Answer Stress and tension Your Answer Stress and tension
True/False Question Many organizations are now grappling with the need to recruit and retain loyal employees. Correct Answer False Your Answer True
Select The Blank Question Cost information is seen as a responsibility of ________ as per H R Manager. Correct Answer Finance department Your Answer Finance department
Multiple Choice Single Answer Question Development strategy should be guided by a :Correct Answer Vision & Set of values Your Answer Vision & Policies
Multiple Choice Multiple Answer Question The SHRM contribution could include :Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees
Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees
Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous Your Answer Continuous Multiple Choice Multiple Answer Question There has to be a clear strategy with regard to the type of knowledge the organisation wishes to :Correct Answer Develop , Store , Able to retrieve Your Answer Develop , Share Multiple Choice Multiple Answer Question Key targets for strategic activity with regard to employees include :Correct Answer Clarify career tracks , Ensure balance , Involve people Your Answer Clarify career tracks , Ensure balance , Involve culture Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960s Your Answer In 1960s Multiple Choice Single Answer Question Widespread competition from a range of sources is leading to greater corporate amalgamation within the :Correct Answer Market place Your Answer Market place
Multiple Choice Multiple Answer Question In a marketing / service organisation, development includes :Correct Answer On the job training , Interpersonal skills , Career path through marketing Your Answer On the job training , Interpersonal skills , Career path through marketing Match The Following Question Correct Answer Your Answer Long term reorganisation Of the economy Of the economy Shifts in the patterns of careers & The increased opportunities for traditional vertical mobility The increased opportunities for traditional vertical mobility The increased emphasis of white collar productivity & Resulting scrutiny of professional work Resulting scrutiny of professional work Retrenchment driven shifts in patterns of supervision & Risk taking that upset the culture & style of management Risk taking that upset the culture & style of management Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer To identify core elements , Concentrate efforts on core elements Your Answer To identify core elements , Concentrate efforts on core elements True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True Multiple Choice Single Answer Question The management thinking has developed over the last :Correct Answer 30 years Your Answer 30 years
True/False Question The business side of the process begins with the strategic link as the guiding framework. Correct Answer False Your Answer False Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager? Correct Answer 6 Your Answer 6 Select The Blank Question ________ aims to put a financial measure on an organisations intellectual capital. Correct Answer Knowledge exchange Your Answer The consortium Multiple Choice Multiple Answer Question Research carried out in the UK suggests that core elements in development of competitive advantages are :Correct Answer Management development , Career development , Continuous training & retraining Your Answer Career development , Continuous training & retraining , Career tracks True/False Question Human resource activities are typically administered by competent practices. Correct Answer False Your Answer True Select The Blank Question In an organisation you have to recognise that the formal & informal systems ________. Correct Answer Co exist Your Answer Co exist Multiple Choice Single Answer Question Government, the economy and civil society need to be in :-
Correct Answer Balance Your Answer Balance True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True Your Answer True Multiple Choice Single Answer Question During the 70s & 80s much work was done to produce models to facilitate :Correct Answer Rational process Your Answer Rational process Match The Following Question Correct Answer Your Answer HR Agenda Retention of Talents Retention of Talents HR Practitioners Mentor Mentor HR Strategists Embedded practices Embedded practices Responsibilities of HR Recruitment Recruitment True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True Select The Blank Question Organizations exist to accomplish some ________ or set of objectives. Correct Answer Mission
Your Answer Mission Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Lewis Carrollis Alice,s Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Mission statement , Financial projections , Company positioning Your Answer Mission statement , Financial projections , Company positioning Select The Blank Question The easiest form of change to implement is ________. Correct Answer Strengthening the culture Your Answer Do the right things sufficiently Multiple Choice Single Answer Question What is unlikely to lead to knowledge sharing? Correct Answer Peoples goodwill Your Answer Peoples goodwill Multiple Choice Single Answer Question Which is the process of linking human resource management policies and activities to explicit business strategies? Correct Answer Strategic integration Your Answer Strategic integration Select The Blank Question ________ process is the key to an effective human resource system. Correct Answer Performance Appraisal Your Answer Performance Appraisal
Select The Blank Question Few personnel managers use ________ as an indicator for morale. Correct Answer Absenteeism Your Answer Absenteeism True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. Correct Answer True Your Answer True Select The Blank Question In some companies there is a senior level ________ who can ensure broad level attention for knowledge issues. Correct Answer Knowledge sponsor Your Answer Manager Multiple Choice Single Answer Question The following is a well known company which encourages innovations :Correct Answer 3M Your Answer British Airways Select The Blank Question Commitment strategy is inherently ________. Correct Answer Long term Your Answer Continuous Multiple Choice Single Answer Question HR practitioners are under pressure to prove that value is being added by :Correct Answer HR Activities Your Answer HR Strategies True/False Question
The HR team needs to be able to operate strategically, even if its delivery is currently operational. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Attributes of a quality employee :Correct Answer Attitude to quality , Team work , Accuracy Your Answer Attitude to quality , Team work , Accuracy , High achievement Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Multiple Answer Question Change in the cultural area calls for an examination of norms and values, using such group-based methods as :Correct Answer Action Research , Data Feedback , Team Building Your Answer Action Research , Data Feedback Select The Blank Question The ________ key processes that need major attention are reward and control. Correct Answer Two Your Answer Two True/False Question E-commerce is becoming the normal way to do business. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question H R Managers are responsible for:Correct Answer
Setting salary policy , Implementing salary policy , Administrating salary policy Your Answer Setting salary policy , Implementing salary policy , Administrating salary policy Multiple Choice Multiple Answer Question Strategic management style includes :Correct Answer Strategic planning , Strategic control , Financial control Your Answer Strategic planning , Strategic control , Human resource planning True/False Question The technical changes will trigger a set of political issues. Correct Answer True Your Answer True Multiple Choice Single Answer Question Who are criticized for developing training and development strategies which do not match business priorities? Correct Answer HR Teams Your Answer HR Professionals Select The Blank Question The ability to hold the business together as a totality while simultaneously changing it is known as ________. Correct Answer Coherence in the management of change Your Answer Coherence in the management of change
Multiple Choice Multiple Answer Question Strategic HR activity includes :-
Correct Answer Change Management , Succession Planning , Training and development Your Answer Change Management , Training and development
Multiple Choice Multiple Answer Question The key feature of TQ programme require :-
Correct Answer Extensive education & training in team working , Problem solving techniques , Facilitator skills
Your Answer
Extensive education & training in team working , Problem solving techniques
Multiple Choice Multiple Answer Question Political environment consists of
Correct Answer Interest group politics , Global interdependence , Concern for equity Your Answer Interest group politics , Global interdependence , Concern for equity
Multiple Choice Multiple Answer Question The unfairness issues are associated with :-
Correct Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Your Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated
Multiple Choice Multiple Answer Question Organizations are battle field in which workers and managers vie for the :-
Correct Answer Scarce resources of power , Income , Opportunity Your Answer Scarce resources of power , Opportunity , Career
Multiple Choice Multiple Answer Question Senior management starts the cutback processes with :-
Correct Answer Expense controls , Job freezes , Elimination of frills Your Answer Expense controls , Job freezes , Elimination of frills
Multiple Choice Multiple Answer Question Today survival depends on :-
Correct Answer Competitiveness , Meeting customer needs , Meeting client needs Your Answer Competitiveness , Meeting customer needs , Meeting client needs
Multiple Choice Multiple Answer Question The current skills and strengths of the high flyers reflected their priorities to a large extent, are as :-
Correct Answer Managing people , Strategic Thinking , Political Your Answer Managing people , Strategic Thinking , Political
Question
The specialists develop :-
Correct Answer Business skills , Consultancy skills , Relationships Your Answer Business skills , Consultancy skills , Relationships
Multiple Choice Multiple Answer Question The SHRM contribution could include :-
Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees
Multiple Choice Multiple Answer Question Mission and strategy must be :-
Correct Answer Clearly communicated , Understood , Adhered Your Answer Clearly communicated , Understood , Adhered
Multiple Choice Multiple Answer Question An achievement culture disempowers through :-
Correct Answer Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values Your Answer Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values
Multiple Choice Multiple Answer Question The critical knowledge which stays in the informal system includes :-
Correct Answer Know - how , Information on stakeholder relationships , Experiences & ideas Your Answer Know - how , Information on stakeholder relationships , Experiences & ideas
Multiple Choice Multiple Answer Question When the following are ill defined in an organization, training sessions can help build up manager's confidence :-
Correct Answer Responsibility , Reporting lines , Roles Your Answer Responsibility , Reporting lines , Roles
Question
Mission and strategy must be :-
Correct Answer Clearly communicated , Understood , Adhered Your Answer Clearly communicated , Understood , Developed
Multiple Choice Multiple Answer Question Contracting consists of :-
Correct Answer Sharing expectations , Setting ground rules , Defining roles and responsibilities Your Answer Sharing expectations , Setting ground rules , Defining roles and responsibilities
Multiple Choice Multiple Answer Question Key elements of business unit strategy are :-
Correct Answer Superior effectiveness , Superior cost position , Superior quality or ability Your Answer Superior cost position , Superior quality or ability , Superior effectiveness
Multiple Choice Multiple Answer Question The Agenda group's needs were as follows :-
Correct Answer IT skills , Strategic Thinking skills , Entrepreneurial Your Answer IT skills , Strategic Thinking skills , Entrepreneurial
Multiple Choice Multiple Answer Question Strategic management involves :-
Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system
Multiple Choice Multiple Answer Question Communication is :-
Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of
change management Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Multiple Choice Multiple Answer Question Primary sources of data are :-
Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff
Multiple Choice Multiple Answer Question Strategic management style includes :-
Correct Answer Strategic planning , Strategic control , Financial control Your Answer Strategic planning , Strategic control , Financial control
Multiple Choice Multiple Answer Question Different forms of pay such as :-
Correct Answer Salary , Bonuses , Stock options Your Answer Salary , Bonuses , Stock options
Multiple Choice Multiple Answer Question What is challenging enough for an organisation to make the most of their intellectual capital?
Correct Answer Capitalizing on the skills , Knowledge , Experience
Your Answer
Capitalizing on the skills , Knowledge , Experience
Multiple Choice Multiple Answer Question Robert.B.Raich has identified "social glues" of the company of the future, which are :-
Correct Answer Create a sense of ownership through financial rewards , Create sense of pride in the organization , Value and facilitate balance with organization Your Answer Create a sense of ownership through financial rewards , Create sense of pride in the organization , Value and facilitate balance with organization
Multiple Choice Multiple Answer Question Correct Answer Your Answer Primary sources of data are :Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff
Multiple Choice Multiple Answer Question Correct Answer Your Answer During mergers, effective HR integration is carried out on the following :Remuneration , Benefits , Terms and conditions Remuneration , Benefits , Terms and conditions
Multiple Choice Multiple Answer Question Correct Answer Your Answer Strategic HR activity includes :Change Management , Succession Planning , Training and development Change Management , Succession Planning , Training and development
Multiple Choice Multiple Answer Question Correct Answer Your Answer Good indicators of culture are :The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects
Multiple Choice Multiple Answer Question Correct Answer Your Answer Organisational effectiveness outcomes include :Higher productivity , Higher quality , Higher profits Higher productivity , Higher quality , Higher profits
Multiple Choice Multiple Answer Question Correct Answer Your Answer Different areas of HR strategy :Resourcing , Commitment , Rewards Resourcing , Rewards , Grievances
Multiple Choice Multiple Answer Question Correct Answer Your Answer Training provisions include :Type of training provided , How training budgets are controlled , Evaluation practices Type of training provided , How training budgets are controlled , Evaluation practices
A simple way to analyse the types of human resource information is to use the familiar pyramid of :Strategic level , Tactical level , Operational level Strategic level , Operational level
Multiple Choice Multiple Answer Question Correct Answer Your Answer Challenges of working across boundaries are :Lack of trust , Turf issues , Cultural Differences Lack of trust , Turf issues , Cultural Differences
Multiple Choice Multiple Answer Question Correct Answer Your Answer If a firm uses aggressive approach for culture change it usually :Mobilises dissent , Is politically nave , Lacks skills Mobilises dissent , Is politically nave , Lacks skills
Multiple Choice Multiple Answer Question Correct Answer Your Answer What should not be underestimated in the pre merger phase? Employee's loyalty to their colleagues , Ways of working , Company brand Employee's loyalty to their colleagues , Ways of working , Company brand
Multiple Choice Multiple Answer Question Strategies for securing commitment to change :-
Correct Answer Preparation , Acceptance , Commitment Your Answer Acceptance , Commitment , Preparation
Multiple Choice Multiple Answer Question Structures were based on :-
Correct Answer Division of labour , Central unity of control , Pyramid of managers & supervisors Your Answer Division of labour , Central unity of control , Pyramid of managers & supervisors
Multiple Choice Multiple Answer Question Quality of life consists of :-
Correct Answer Trade off between family , Leisure , Career Your Answer Trade off between family , Leisure , Career
Multiple Choice Multiple Answer Question A database on people consisting of what facilitates networking?
Correct Answer People's skills , People's expertise , Project experience Your Answer People's skills , People's expertise , Project experience
Multiple Choice Multiple Answer Question In the immediate transition, major events include :-
Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Other key appointments , Redundancies
Question
Dave Ulrich suggests that organizational success will spring from capabilities such as :-
Correct Answer Speed , Responsiveness , Agility Your Answer Speed , Responsiveness , Agility
Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes?
Correct Answer The introduction , Maintenance , Improvement Your Answer The introduction , Maintenance , Improvement
Multiple Choice Multiple Answer Question The effects on external staffing due to the presence of a union are as follows -
Correct Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Your Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority
Multiple Choice Multiple Answer Question Correct Answer Your Answer Computerised personnel information have major benefits such as :Reducing tedious clerical work , Producing better quality letters , Reducing the chance of errors Reducing tedious clerical work , Producing better quality letters , Reducing the chance of errors
Multiple Choice Multiple Answer Question Correct Answer Networking is the main operating mode & there is a strong culture in which :Risk taking is good , Innovations can be made by everyone , There is a tolerance of honest mistakes
Your Answer
Risk taking is good , Innovations can be made by everyone , There is a tolerance of honest mistakes
Multiple Choice Multiple Answer Question Correct Answer Your Answer The distinction between the different levels may vary in different organisations according to their :Size , Complexity , Sophistication of their personnel function Size , Complexity , Sophistication of their personnel function
Multiple Choice Multiple Answer Question Correct Answer Your Answer A database on people consisting of what facilitates networking? People's skills , People's expertise , Project experience People's skills , People's expertise , Project experience
Multiple Choice Multiple Answer Question Correct Answer Your Answer Strategic issues related to quantitative measures are :Constant change , Multi-Functional , People as assets Frequent change , Constant change , Multi-Functional
Multiple Choice Multiple Answer Question Correct Answer Your Answer Team members can be so busy that they do not :Take time to reflect , To see the wood for the trees , Take stock of what needs to be the new focus Take time to reflect , To see the wood for the trees , Take stock of what needs to be the new focus
Multiple Choice Multiple Answer Question Correct HR being seen as :Low credibility , Services , Transactional partner
Answer Your Answer Services , Transactional partner , Business partner
Multiple Choice Multiple Answer Question Correct Answer Your Answer To work out what is required to support the business strategy are :Stock trade current staff , Assess future needs , Identify gaps Stock trade current staff , Assess future needs , Identify gaps
Multiple Choice Multiple Answer Question Correct Answer Your Answer Approaches dealing with problems of integration are :Understand how business strategy is formed , Understand key business issues , Establish methods of linking business &HR strategy Understand how business strategy is formed , Understand key business issues , Establish methods of linking business &HR strategy
Multiple Choice Multiple Answer Question Correct Answer Your Answer As per a study, the human resource activities rated above 70 percent were :Workforce productivity , Team work , Employee education and training Reward customer service , Workforce productivity , Team work
Multiple Choice Multiple Answer Question Correct Answer Your Answer Organizations are battle field in which workers and managers vie for the :Scarce resources of power , Income , Opportunity Scarce resources of power , Income , Opportunity
The different linking themes include :Competencies , Technology , International dimensions Holistic approach , Competencies , Technology
Multiple Choice Multiple Answer Question Correct Answer Different areas of HR responsibility include :Maximum strategic impact , Co-ordinate , Communicate
Multiple Choice Multiple Answer Question Correct Answer Communication is :About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Multiple Choice Multiple Answer Question Correct Answer Strategies towards unions should take into account issues such as :The occupation of workers being considered , Productivity differences , Human capital differences
Multiple Choice Multiple Answer Question Correct Answer Operational issues related to qualitative measures are :Stability , Functional integrity , People as expenses
Multiple Choice Multiple Answer Question Correct Answer Ingredients of business strategy are :Analytical , Visionary , Flexible
Multiple Choice Multiple Answer Question Correct Answer The potential for making a major contribution would seem to rest at 3 levels such as :Strategic , Operational , Within the human resources
Multiple Choice Multiple Answer Question Correct Answer As per a study, the human resource activities rated above 70 percent were :Workforce productivity , Team work , Employee education and training
Multiple Choice Multiple Answer Question Correct Answer During mergers, effective HR integration is carried out on the following :Remuneration , Benefits , Terms and conditions
Multiple Choice Multiple Answer Question Correct Answer Types of contribution are :Exceptional teamwork , Excellence in normal key tasks , High achievement in a special project
In a marketing / service organisation, development includes :On the job training , Interpersonal skills , Career path through marketing On the job training , Interpersonal skills , Career path through marketing
Multiple Choice Multiple Answer Question Correct Answer Your Answer The most cost effective approach is :To identify core elements , Concentrate efforts on core elements To identify core elements , Concentrate efforts on core elements
Multiple Choice Multiple Answer Question Correct Answer Your Answer Research carried out in the UK suggests that core elements in development of competitive advantages are :Management development , Career development , Continuous training & retraining Career development , Continuous training & retraining , Career tracks
Multiple Choice Multiple Answer Question Correct Answer Your Answer Outcomes of business strategy :Mission statement , Financial projections , Company positioning Mission statement , Financial projections , Company positioning
Multiple Choice Multiple Answer Question Correct Answer Your Answer Attributes of a quality employee :Attitude to quality , Team work , Accuracy Attitude to quality , Team work , Accuracy , High achievement
Multiple Choice Multiple Answer Question Change in the cultural area calls for an examination of norms and values, using such group-based methods as :-
Action Research , Data Feedback , Team Building Action Research , Data Feedback
Multiple Choice Multiple Answer Question Correct Answer Your Answer H R Managers are responsible for:Setting salary policy , Implementing salary policy , Administrating salary policy Setting salary policy , Implementing salary policy , Administrating salary policy
Multiple Choice Multiple Answer Question Correct Answer Your Answer Strategic management style includes :Strategic planning , Strategic control , Financial control Strategic planning , Strategic control , Human resource planning
Multiple Choice Multiple Answer Question IT sector employers are looking for :Correct Answer Specific skills , Experience , High market value Your Answer Specific skills , Experience Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Leisure , Career Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Multiple Choice Multiple Answer Question Some prerequisites of HR team include :Correct Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Your Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Multiple Choice Multiple Answer
Multiple Choice Multiple Answer Question Critical success factors consist of :Correct Answer People , Financial performance , Market share Your Answer People , Financial perspective Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Preparation , Acceptance , Motivation Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system
Multiple Choice Multiple Answer Question The different linking themes include :Correct Answer Competencies , Technology , International dimensions Your Answer Holistic approach , Competencies , Technology
Multiple Choice Multiple Answer Question Business strategy content are :Correct Answer Socio economic , Technological , Political-legal Your Answer Socio economic , Technological , Work systems Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices
Multiple Choice Multiple Answer Question Typical actions that reduce the scope of activity of an organization include :Correct Answer Cost cutting programs , Reduction of capacity , Divestitures Your Answer Reduction of capacity , Divestitures
Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Redundancies , Fixation of pay structures Multiple Choice Multiple Answer
Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size , Complexity , Sophistication of their personnel function Your Answer Size , Sophistication of their personnel function , Structural make up
Multiple Choice Multiple Answer Question The SHRM contribution could include :Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees
Select The Blank Question ________ issues tend to be well disguised.
Correct Answer Territorial Your Answer Territorial
Select The Blank Question Finding ways to reduce ________ is a key responsibility of management.
Correct Answer Uncertainty Your Answer Uncertainty
Select The Blank Question HR related policies and actions use ________.
Correct Answer Business language Your Answer Business language
Select The Blank Question Organizations exist to accomplish some ________ or set of objectives.
Correct Answer Mission Your Answer Mission
Select The Blank Question The ________ and control systems should be altered to support the strategic
human resource function. Correct Answer Reward Your Answer Reward
Select The Blank Question The ________ approach to culture change can lead to wide scale changes at an informal, technical level.
Correct Answer Indoctrinative Your Answer Indoctrinative
Select The Blank Question The business side of the process begins with the strategic ________ as the guiding framework.
Correct Answer Plan Your Answer Plan
Select The Blank Question ________ made studies of why change efforts often fail.
Correct Answer John Koner Your Answer John Koner
Select The Blank Question Many experts & professionals are ________ with the issue of how to build, maintain and retain intellectual capital intellectual capital.
Correct Answer Grappling Your Answer Grappling
Select The Blank Question Correct Answer Your Answer All aspects of the merger need ________. Managing Managing
Select The Blank Question ________ is potentially one of the most difficult to implement effectively.
Correct Answer T Q
Your Answer
TQ
Correct Answer Long term Your Answer Continuous
Select The Blank Question ________ responsibility is to keep up to date & keep up with the information flow.
Correct Answer Knowledge owner's Your Answer Knowledge manager's
Select The Blank Question ________ performance does not occur in a vaccum.
Correct Answer High Your Answer High
Select The Blank Question HR professionals has to be skilled in the art of ________.
Correct Answer Clarifying Your Answer Handling people
Select The Blank Question ________ can provide a steering force for organization improvement.
Correct Answer Strategy Your Answer Strategy
Select The Blank Question Few personnel managers use ________ as an indicator for morale.
Correct Answer Absenteeism Your Answer Absenteeism
Select The Blank
Question
Finding ways to reduce ________ is a key responsibility of management.
Correct Answer Uncertainty Your Answer Costs
Select The Blank Question ________ has established an international on-line service center.
Correct Answer Unisys Your Answer Microsoft
Select The Blank Question Correct Answer Your Answer Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Three Five
Select The Blank Question Correct Answer Your Answer ________ of management is likely to be another key agenda item. Quality Performance
Select The Blank Question Correct Answer Your Answer Strategic thinking is a ________ process. Continuing Continuing
Select The Blank
The ________ link calls for dialogue between the business concerns and the human resource concern. Strategic Strategic
Select The Blank Question Correct Answer Your Answer The values and principles of QWL ________ with the ones operating in many organisations. Contrast sharply Contrast sharply
Select The Blank Question Correct Answer Your Answer ________ is considered as a strategic activity. Recruitment Planning
Select The Blank Question Correct Answer Your Answer Competitive edge comes from the ________ of people. Quality Competency
Select The Blank Question Correct Answer Your Answer Given the current emphasis on individualism the obvious route might seem to be the ________. Sophisticated human relations mode Sophisticated human relations mode
Select The Blank Question Correct Answer Your Answer The business side of the process begins with the strategic ________ as the guiding framework. Plan Policy
Select The Blank Question Correct Answer Your Answer The organization's ________ must be conducive to productivity and quality improvement. Culture Development
Select The Blank Question Correct Answer Your Answer Individual level where people are usually motivated to close the gap between their current and desired ________. Capabilities Skills
Select The Blank Question Correct Answer Your Answer Few personnel managers use ________ as an indicator for morale. Absenteeism Absenteeism
Select The Blank
The process of eliminating jobs is frequently compared to ________. Death and murder Uncertainty
Select The Blank Question Correct Answer Your Answer HR professional should apply risk management techniques to the different aspects of ________. HR Strategies HR Competencies
Select The Blank Question Correct Answer Your Answer Developing characteristics of people needed to run business in ________ . Long term Long term
Select The Blank Question Correct Answer Your Answer HR professionals has to be skilled in the art of ________. Clarifying Handling people
Select The Blank Question Correct Answer Your Answer The team consists of experienced ________ who have both internal consultancy and business experience. OD practitioners OD practitioners
Select The Blank Question Correct Answer ________ and appropriate rewards may be part of the answer. Training
Your Answer
Compensation
Select The Blank Question Correct Answer Your Answer ________ issues tend to be well disguised. Territorial Political
Select The Blank Question Correct Answer Your Answer ________ is frequently said to reflect poorly on the abilities of the management. Unionization Non unions
Select The Blank Question Correct Answer Your Answer Design of a selection system that supports the ________ strategies. Organizational Organizational
Select The Blank Question Correct Answer Your Answer The questionnaire of Towers Perrin study asked respondents to select and rank 5 items from a list of 17 ________ factors affecting Human Resource Management. Environmental Social
Select The Blank Question Correct Answer Motivation strategy will refer to the performance management and ________ systems. Reward
Your Answer
Compensation
Select The Blank Question Correct Answer Your Answer Strategy as an emerging process of ________. Action Organization
Select The Blank Question Correct Answer Your Answer ________ suggests Human Resource Strategy in itself may not be effective. Tony Groundy John Zimmerman
Select The Blank Question Correct Answer Your Answer Organizations exist to accomplish some ________ or set of objectives. Mission Mission
Select The Blank Question Correct Answer Your Answer Pettigrew & Whipp identified ________ central factors for managing change successfully. Five Five
Select The Blank Question Correct Answer Your Answer ________ made studies of why change efforts often fail. John Koner John Koner
Select The Blank
________ of management is likely to be another key agenda item. Quality Quality
Select The Blank Question Correct Answer Your Answer The practices used in different QWL programs ________. Vary widely Are related to each other
Select The Blank Question Correct Answer Your Answer A survey of senior HR Managers carried out in ________ had straight forward ways of describing what the core role of strategic HR Should be. 1998 2002
Select The Blank Question Correct Answer Your Answer People are ________ and developed to do jobs defined by the organization's formal structure. Recruited Trained
Select The Blank Question Correct Answer Your Answer ________ executives take a full part in the strategic planning process. T&D HR
Select The Blank Question Correct Answer The ________ and control systems should be altered to support the strategic human resource function. Reward
Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Let go of unnecessary routine tasks means ________. Bebureaucratize Human Resource Management in the multidivisional company - The authors of this book is ________. Purcell and Ahlstrand HR professional should apply risk management techniques to the different aspects of ________. HR Strategies ________ Companies are appearing at the center of loose alliances, linked together with global networks. Virtual ________ is created from the intellect of knowledge workers, not from the labour of low grade service and production workers. Growth The process of eliminating jobs is frequently compared to ________. Death and murder Marilyn McDougall and ________ carried out a study of how companies measure the impact of HRM to the bottom line. Angela Mulvie The human Resource organization will probably have to review it's mission and ________. Strategy
Question
The major focus is on ________ acquisition to carry out the strategic plan as well as the development of procedures for measuring and monitoring performance. Resource
Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Your Answer
The organisation will treat employees with respect & dignity is known as ________. Reassurance
Continuous ________ and learning targets should be features of the process of managing for high performance. Improvement Improvement
Select The Blank Question Correct Answer Your Answer ________ aims to put a financial measure on an organisation's intellectual capital. Knowledge exchange The consortium
Select The Blank Question Correct Answer Your Answer In an organisation you have to recognise that the formal & informal systems ________. Co - exist Co - exist
Select The Blank
The easiest form of change to implement is ________. Strengthening the culture Do the right things sufficiently
Select The Blank Question Correct Answer Your Answer ________ process is the key to an effective human resource system. Performance Appraisal Performance Appraisal
Select The Blank Question Correct Answer Your Answer In some companies there is a senior level ________ who can ensure broad level attention for knowledge issues. Knowledge sponsor Manager
Select The Blank Question Correct Answer Your Answer Commitment strategy is inherently ________. Long term Continuous
Select The Blank Question The ________ key processes that need major attention are reward and control.
Two Two
Select The Blank Question Correct Answer Your Answer The ability to hold the business together as a totality while simultaneously changing it is known as ________. Coherence in the management of change Coherence in the management of change
Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer Sophisticated human relations mode Your Answer Sophisticated human relations mode
Select The Blank Question Let go of unnecessary routine tasks means ________.
Correct Answer Bebureaucratize Your Answer Centralize
Select The Blank Question The generalists should develop ________.
Correct Answer At least one area of expertise Your Answer At least one area of expertise
Select The Blank Question In Roffey park's survey, electronic mail is used by ________ percent of respondents. Correct Answer 78 Your Answer 78
Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand Your Answer Purcell and Ahlstrand Select The Blank Question Performance management of the ________ has mainly focused on activity management. Correct Answer 1990's Your Answer 1970's
Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political Select The Blank Question Strategy as an emerging process of ________. Correct Answer Action Your Answer Organization Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Ongoing
Select The Blank Question ________ is potentially one of the most difficult to implement effectively. Correct Answer T Q Your Answer T Q Select The Blank Question Organizations whose employees are represented by unions frequently have ________. Correct Answer Different human resources management systems Your Answer Different human resources management systems Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance Your Answer Reassurance
Select The Blank Question ________ issues tend to be well disguised. Territorial
Correct Answer
Match The Following Question Long term reorganization Correct Answer Of the economy
Shifts in the patterns of careers & traditional vertical mobility
The increased opportunities for
The increased emphasis of white collar productivity & professional work
Resulting scrutiny of
Retrenchment - driven shifts in patterns of supervision & Risk taking that upset the culture & style of management
True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. Correct Answer True
Select The Blank Question Finding ways to reduce ________ is a key responsibility of management. Uncertainty
Correct Answer
Multiple Choice Single Answer Question Who argues that firm must see their roles as contributing to society over the long term, rather than simply increasing shareholder dividends in the short term? Correct Answer Charles Handy
Multiple Choice Multiple Answer Question Strategic HR activity includes :Change Management , Succession Planning , Training and
Correct Answer development
Select The Blank Question HR related policies and actions use ________. Business language
Correct Answer
Multiple Choice Single Answer Question terms of :To explain the concept of TQ it is first necessary to define quality in Customer satisfaction
Correct Answer
Match The Following Question Transfer & Promotion Procedures Correct Answer Human Resource Department
Groundwork
Clients and users
Key Processes
Reward and Control
Human Resource Systems
Personnel function
Multiple Choice Multiple Answer Question Political environment consists of Interest group politics , Global interdependence , Concern for
Correct Answer equity
Correct Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated
Multiple Choice Multiple Answer Question the :Organizations are battle field in which workers and managers vie for Scarce resources of power , Income , Opportunity
Correct Answer
Select The Blank Question Organizations exist to accomplish some ________ or set of objectives. Mission
Correct Answer
Multiple Choice Multiple Answer Question Senior management starts the cutback processes with :Expense controls , Job freezes , Elimination of frills
Correct Answer
Correct Answer
In 1960's
Multiple Choice Multiple Answer Question Today survival depends on :Competitiveness , Meeting customer needs , Meeting client
Correct Answer needs
Multiple Choice Single Answer Question What is far higher in firms with unions? Rate of internal job changes
Correct Answer
Multiple Choice Single Answer Question Organizations are aspiring to become the :Employer of choice
Correct Answer
Multiple Choice Multiple Answer Question The current skills and strengths of the high flyers reflected their priorities to a large extent, are as :Correct Answer Managing people , Strategic Thinking , Political
True/False Question HR can help managers to understand how to define roles in the light of business drivers and how to identify the capabilities required to do the job. Correct Answer True
Multiple Choice Single Answer Question The management thinking has developed over the last :-
Correct Answer
30 years
Multiple Choice Multiple Answer Question The specialists develop :Business skills , Consultancy skills , Relationships
Correct Answer
Select The Blank Question All aspects of the merger need ________. Managing
Correct Answer
Multiple Choice Single Answer Question Governance of society is :Mutating
Correct Answer
Multiple Choice Single Answer Question The informal system acts as what for the employees? Safety valves
Correct Answer
Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees
Select The Blank Question The ________ and control systems should be altered to support the strategic human resource function. Correct Answer Reward
True/False Question Competencies has been decoupled from employment. False
Correct Answer
Select The Blank Question The ________ approach to culture change can lead to wide scale changes at an informal, technical level. Correct Answer Indoctrinative
Multiple Choice Multiple Answer Question Mission and strategy must be :Clearly communicated , Understood , Adhered
Correct Answer
Multiple Choice Single Answer Question Developing unity of purpose and a shared belief that what is good for individual is good for Correct Answer Organisation
Select The Blank Question The business side of the process begins with the strategic ________ as the guiding framework. Correct Answer Plan
True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True
Multiple Choice Single Answer Question Organization's mission and goals should be translated into its :Business & strategic plan
Correct Answer
Select The Blank Question ________ made studies of why change efforts often fail. John Koner
Correct Answer
True/False Question Executives often need couching in the arts of leadership especially during major change. Correct Answer True
True/False Question Flexibility is HR's most precious asset. False
Correct Answer
Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Military sphere
Correct Answer
True/False Question In the current state of evolution of HR, there is a perceived need to sell the value of HR. Correct Answer True
Multiple Choice Single Answer Question The strategy mainly focus on how many things? Two
Correct Answer
Multiple Choice Single Answer Question Who quoted manual on business strategy? Lewis Carrollis Alice,s
Correct Answer
Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Generalship
Correct Answer
Select The Blank Question Many experts & professionals are ________ with the issue of how to build, maintain and retain intellectual capital intellectual capital. Correct Answer Grappling
True/False Question By 2006, the number of individuals working part-time is expected to increase to 33 percent. Correct Answer False
Multiple Choice Single Answer Question What does change bring about for individuals & organizations? Opportunities
Correct Answer
True/False
Question According to Hudson relationship more in terms of a divorce from all that is familiar. Correct Answer False
Correct Answer Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values
True/False Question It is one thing to measure an activity, another to assess how good it is ! True
Correct Answer
Select The Blank Question ________ is potentially one of the most difficult to implement effectively. TQ
Correct Answer
Correct Answer Know - how , Information on stakeholder relationships , Experiences & ideas
Select The Blank Question Commitment strategy is inherently ________. Long term
Correct Answer
Select The Blank
Question ________ responsibility is to keep up to date & keep up with the information flow. Correct Answer Knowledge owner's
True/False Question The HR team needs to be able to operate strategically, even if its delivery is currently operational. Correct Answer True
True/False Question practices. Human resource activities are typically administered by competent False
Correct Answer
Multiple Choice Single Answer Question If there is too much stability the organization can become :Internally focused
Correct Answer
Multiple Choice Single Answer Question Informal system is also known as :Shadow system
Correct Answer
Multiple Choice Multiple Answer Question When the following are ill defined in an organization, training sessions can help build up manager's confidence :Correct Answer Responsibility , Reporting lines , Roles
Question facilitate :-
During the 70's & 80's much work was done to produce models to Rational process
Correct Answer
Multiple Choice Multiple Answer Question Contracting consists of :Sharing expectations , Setting ground rules , Defining roles and
Correct Answer responsibilities
Select The Blank Question ________ performance does not occur in a vaccum. High
Correct Answer
Multiple Choice Multiple Answer Question Key elements of business unit strategy are :Superior effectiveness , Superior cost position , Superior quality
Correct Answer or ability
Multiple Choice Multiple Answer Question The Agenda group's needs were as follows :IT skills , Strategic Thinking skills , Entrepreneurial
Correct Answer
Multiple Choice Multiple Answer Question Strategic management involves :Mission & strategy , Formal structure , Human resource system
Correct Answer
Question
Communication is :-
Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Select The Blank Question HR professionals has to be skilled in the art of ________. Clarifying
Correct Answer
True/False Question changes. QWL programs are not a vehicle for identifying & implementing False
Correct Answer
Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff
Multiple Choice Multiple Answer Question Strategic management style includes :Strategic planning , Strategic control , Financial control
Correct Answer
Multiple Choice Single Answer Question The technical and political changes in the organization will trigger changes in the :Correct Answer Cultural area
True/False Question The real abilities of management are reflected in their competitive record against other organizations in their industry. Correct Answer True
Select The Blank Question ________ can provide a steering force for organization improvement. Strategy
Correct Answer
Match The Following Question Energy phase Correct Answer Lead to better outputs
Politeness phase
Intentions of partners are explored
Storming Phase
Key players conflict with each other at a number of levels
Inquiry Phase other's vision
Key players start to ask questions which explore each
Select The Blank Question Few personnel managers use ________ as an indicator for morale. Absenteeism
Correct Answer
Match The Following Question Translated into balanced score card Correct Answer Internal business perspective
Business strategy
Build on strengths of brand
Core values
Courtesy and care
Critical success factors
Operational performance
True/False Question Communication is not very important in pre-merger phase. False
Correct Answer
Multiple Choice Multiple Answer Question Different forms of pay such as :Salary , Bonuses , Stock options
Correct Answer
Multiple Choice Single Answer Question Successful companies are :Value driven
Correct Answer
Select The Blank Question ________ has established an international on-line service center. Unisys
Correct Answer
Multiple Choice Multiple Answer Question What is challenging enough for an organisation to make the most of their intellectual capital? Correct Answer Capitalizing on the skills , Knowledge , Experience
Multiple Choice Single Answer Question What is the key to the model of the new strategic agenda? Performance management
Correct Answer
Multiple Choice Single Answer Question their :Maslow's self-motivators who primarily seek opportunities to develop Competencies
Correct Answer
Multiple Choice Multiple Answer Question Robert.B.Raich has identified "social glues" of the company of the future, which are :Correct Answer Create a sense of ownership through financial rewards , Create sense of pride in the organization , Value and facilitate balance with organization
Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Outstanding communication & persuasion skills
Correct Answer
Select The Blank Question Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Correct Answer Three
Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by?
Correct Answer
Head hunters
Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous
True/False Question Organisations are attempting to integrate culture change objectives with Career Planning. Correct Answer False
Multiple Choice Single Answer Question What types of basic skills are required in an R & D type of organization? Correct Answer Creativity & technical skills
Select The Blank Question ________ of management is likely to be another key agenda item. Quality
Correct Answer
Select The Blank Question Strategic thinking is a ________ process. Continuing
Correct Answer
Multiple Choice Multiple Answer Question :During mergers, effective HR integration is carried out on the following
Correct Answer
Remuneration , Benefits , Terms and conditions
Select The Blank Question The ________ link calls for dialogue between the business concerns and the human resource concern. Correct Answer Strategic
Multiple Choice Single Answer Question Head count reduction are occurring :With greater frequency
Correct Answer
Select The Blank Question The values and principles of QWL ________ with the ones operating in many organisations. Correct Answer Contrast sharply
Multiple Choice Multiple Answer Question Good indicators of culture are :-
Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects
Select The Blank Question ________ is considered as a strategic activity. Recruitment
Correct Answer
Select The Blank Question Competitive edge comes from the ________ of people.
Correct Answer
Quality
Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer Sophisticated human relations mode
Multiple Choice Multiple Answer Question Organisational effectiveness outcomes include :Higher productivity , Higher quality , Higher profits
Correct Answer
Multiple Choice Single Answer Question The most common cause of merger failure is :Culture clashes
Correct Answer
Multiple Choice Multiple Answer Question Different areas of HR strategy :Resourcing , Commitment , Rewards
Correct Answer
True/False Question Operational information makes the job of the personnel clerk easier. True
Correct Answer
Match The Following Question Strategy Correct Answer Thinking Process
Boston Consulting group Stars, dogs & cash cows
Henry Mintzberg
Academic from McGill University
Brian Quinn
Logical inscrementalism
Multiple Choice Single Answer Question The biggest challenge for strategic H R is to create the type of culture that will support the :Correct Answer Organization's objectives
True/False Question HR contributions are not required during the process of business strategy formulation. Correct Answer False
Multiple Choice Multiple Answer Question Training provisions include :-
Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices
Multiple Choice Multiple Answer Question A simple way to analyse the types of human resource information is to use the familiar pyramid of :Correct Answer Strategic level , Tactical level , Operational level
Multiple Choice Multiple Answer Question Challenges of working across boundaries are :-
Correct Answer
Lack of trust , Turf issues , Cultural Differences
Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement. Correct Answer Culture
True/False Question If mergers are handled `professionally they can never backfire. False
Correct Answer
True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False
Multiple Choice Multiple Answer Question If a firm uses aggressive approach for culture change it usually :Mobilises dissent , Is politically nave , Lacks skills
Correct Answer
True/False Question The business side of the process begins with the strategic link as the guiding framework. Correct Answer False
Multiple Choice Multiple Answer Question What should not be underestimated in the pre merger phase?
Correct Answer Company brand
Employee's loyalty to their colleagues , Ways of working ,
Match The Following Question Correct Answer
Roger Harrison Different approaches to changing an organisation's culture may be more or less difficult
Marion Devine
Formal communication
Quinn
Change happens in an evolutionary way
Roffey Park
Career development in flatter structures project
True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True
True/False Question There is only a single tool available in the market for conducting a formal audit. Correct Answer False
Select The Blank Question Individual level where people are usually motivated to close the gap between their current and desired ________.
Correct Answer
Capabilities
Multiple Choice Single Answer Question Measures and rewards are aligned with:Short-term business Results
Correct Answer
Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Preparation , Acceptance , Commitment
Correct Answer
Select The Blank Question Overall individual behaviour needs to be measured in ________. Output terms
Correct Answer
True/False Question Newsletters is one of the method of informal communication. False
Correct Answer
Correct Answer Division of labour , Central unity of control , Pyramid of managers & supervisors
Multiple Choice Single Answer Question Manager? How many characteristics were listed in the survey of the International 6
Correct Answer
Multiple Choice Single Answer Question HR needs to be fully in tune with the :Internal system
Correct Answer
True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. Correct Answer True
Select The Blank Question The process of eliminating jobs is frequently compared to ________. Death and murder
Correct Answer
Complex organisations use information for
Manpower planning
Data Items
Current date
Information
Age distribution
Interpretation organisation
Are we a `young' or òld;
Select The Blank Question HR professional should apply risk management techniques to the different aspects of ________. Correct Answer HR Strategies
Multiple Choice Single Answer Question Team performance guides need to be developed and completed by :Team development plans
Correct Answer
Multiple Choice Multiple Answer Question Quality of life consists of :Trade off between family , Leisure , Career
Correct Answer
T&D executives
Full part in strategic planning process
HR planning
Effective development of an organizational strategy
Maximum strategy impact
Job analyses for long-term objectives
Unisys
International on-line service centre
Multiple Choice Single Answer Question In the strategic model phase 2 is :Defining strategic opportunities
Correct Answer
True/False Question During mergers early contacts set the tone and arrogance is common. True
Correct Answer
Select The Blank Question . Correct Answer Long term Developing characteristics of people needed to run business in ________
Multiple Choice Multiple Answer Question A database on people consisting of what facilitates networking? People's skills , People's expertise , Project experience
Correct Answer
Select The Blank Question The team consists of experienced ________ who have both internal consultancy and business experience. Correct Answer OD practitioners
Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies
True/False Question Strategic level deals with policy formulation and overall goal setting. True
Correct Answer
Select The Blank Question ________ and appropriate rewards may be part of the answer. Training
Correct Answer
Multiple Choice Multiple Answer Question Dave Ulrich suggests that organizational success will spring from capabilities such as :Correct Answer Speed , Responsiveness , Agility
Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :Short-term Results
Correct Answer
Multiple Choice Single Answer Question Government, the economy and civil society need to be in :Balance
Correct Answer
Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? Correct Answer The introduction , Maintenance , Improvement
Select The Blank Question ________ is frequently said to reflect poorly on the abilities of the management. Correct Answer Unionization
Multiple Choice Single Answer Question HR strategy can be used as an :Integrating force
Correct Answer
True/False Question Flatter structures can reinforce the desire to hoard information. True
Correct Answer
Multiple Choice Single Answer Question to :Human Resource Management Audit (HRMA) is a data-based approach Organisational Change
Correct Answer
Multiple Choice Multiple Answer Question follows The effects on external staffing due to the presence of a union are as
Correct Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority
Select The Blank Question Design of a selection system that supports the ________ strategies. Organizational
Correct Answer
True/False Question Open and frank dialogues between merging parties bring benefits. True
Correct Answer
True/False Question HR strategies are expressed as bland statements. True
Correct Answer
Multiple Choice Single Answer Question The state most productive of change and new possibilities is the :Edge of chaos
Correct Answer
Multiple Choice Single Answer Question HR has to balance short-term skills and long-term development :Needs
Correct Answer
True/False Question Business strategies are necessarily expressed in writing. False
Correct Answer
Multiple Choice Single Answer Question Who carry out the annual survey of issues related to working in organizations? Correct Answer Roffey park
Roger Leek
Training & development can support a culture change
Gareth Morgan bring it to life
An organization has no presence beyond that of the people who
Arnold Kransdorff turnover
Studied organizations which formerly had low rates of staff
Charles Handy
Knowledge can give individuals career trading power
Select The Blank Question The questionnaire of Towers Perrin study asked respondents to select and rank 5 items from a list of 17 ________ factors affecting Human Resource Management. Correct Answer Environmental
Multiple Choice Multiple Answer Question Computerised personnel information have major benefits such as :-
Correct Answer Reducing tedious clerical work , Producing better quality letters , Reducing the chance of errors
Multiple Choice Multiple Answer Question which :Networking is the main operating mode & there is a strong culture in
Correct Answer Risk taking is good , Innovations can be made by everyone , There is a tolerance of honest mistakes
Select The Blank Question Motivation strategy will refer to the performance management and ________ systems. Correct Answer Reward
Multiple Choice Single Answer Question The adult learning process does not include :Continuous professional development
Correct Answer
Multiple Choice Single Answer Question Which period have been characterized by smaller, learner organizations with responsive structures and delayered management? Correct Answer 1990's
HR Practices
Employee satisfaction
Sheffield University
Institute of Work Psychology
CIPD Research
Predictive nature of employee satisfaction
Gallup's Research
Employee Retentions
Multiple Choice Single Answer Question According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Correct Answer Organizational excellence
Select The Blank
Question
Strategy as an emerging process of ________. Action
Correct Answer
Select The Blank Question effective. ________ suggests Human Resource Strategy in itself may not be Tony Groundy
Correct Answer
Multiple Choice Multiple Answer Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size , Complexity , Sophistication of their personnel function
Multiple Choice Single Answer Question The emerging role of the HR Manager in Europe - This study was conducted by :Correct Answer EAPM
Multiple Choice Multiple Answer Question Strategic issues related to quantitative measures are :Constant change , Multi-Functional , People as assets
Correct Answer
Multiple Choice Multiple Answer Question Team members can be so busy that they do not :-
Correct Answer Take time to reflect , To see the wood for the trees , Take stock of what needs to be the new focus
Select The Blank
Question Pettigrew & Whipp identified ________ central factors for managing change successfully. Correct Answer Five
Multiple Choice Multiple Answer Question HR being seen as :Low credibility , Services , Transactional partner
Correct Answer
Multiple Choice Multiple Answer Question To work out what is required to support the business strategy are :Stock trade current staff , Assess future needs , Identify gaps
Correct Answer
Multiple Choice Multiple Answer Question Approaches dealing with problems of integration are :-
Correct Answer Understand how business strategy is formed , Understand key business issues , Establish methods of linking business &HR strategy
Select The Blank Question The practices used in different QWL programs ________. Vary widely
Correct Answer
Multiple Choice Single Answer Question Which needs to be focused on areas which are relevant to the individual and the organisation? Correct Answer Development
True/False
Question needs.
Much criticism of PRP stems from its failure to take account of team True
Correct Answer
Multiple Choice Multiple Answer Question were :As per a study, the human resource activities rated above 70 percent Workforce productivity , Team work , Employee education and
Correct Answer training
True/False Question Strategists does not distinguishes strategy from business objectives, plans, financial projections, target for shareholder value or key result areas. Correct Answer False
Select The Blank Question A survey of senior HR Managers carried out in ________ had straight forward ways of describing what the core role of strategic HR Should be. Correct Answer 1998
True/False Question The organization's values must be conducive to productivity and quality improvement. Correct Answer False
Select The Blank Question People are ________ and developed to do jobs defined by the organization's formal structure. Correct Answer Recruited
Multiple Choice Single Answer Question The technical changes will trigger a set of :Political issues
Correct Answer
Multiple Choice Multiple Answer Question The different linking themes include :Competencies , Technology , International dimensions
Correct Answer
True/False Question Christopher Lasch has labeled a culture of " narcissism". True
Correct Answer
Multiple Choice Single Answer Question Organizations also vary on the degree to which they promote from within v/s hire from external and :Correct Answer Labour pools
Multiple Choice Single Answer Question Which are manifestations of value statements about the worth of people to an organization? Correct Answer Profit related pay & share ownership
True/False Question The only real measure of the quality of a product and service is whether it delivers customer satisfaction. Correct Answer True
Select The Blank Question ________ executives take a full part in the strategic planning process. T&D
Correct Answer
True/False Question Managers are able to support people with their development as well as their current skills. Correct Answer False
Multiple Choice Single Answer Question The macro strategy of a QWL program does not determine :General approach for creating change
Correct Answer
True/False Question Many firms can afford to ignore the international dimensions. False
Correct Answer
Select The Blank Question The human Resource organization will probably have to review it's mission and ________. Correct Answer Strategy
True/False Question based. The use of flexible hours, daily, weekly and annual are related to time True
Correct Answer
Multiple Choice Single Answer Question How many interrelated sets of processes will have to be carefully monitored? Correct Answer Three
Select The Blank Question Marilyn McDougall and ________ carried out a study of how companies measure the impact of HRM to the bottom line. Correct Answer Angela Mulvie
Completion of Management
Agenda
Impact of HRM to the bottom line Mulvie
Marilyn McDougall & Angela
3600 Feedback based on
Range of competencies
Effects of changing workplace on employees Roffey Park
Multiple Choice Multiple Answer Question Different areas of HR responsibility include :Maximum strategic impact , Co-ordinate , Communicate
Correct Answer
Select The Blank Question ________ is created from the intellect of knowledge workers, not from the labour of low grade service and production workers. Correct Answer Growth
Multiple Choice Multiple Answer Question Strategies towards unions should take into account issues such as :-
Correct Answer The occupation of workers being considered , Productivity differences , Human capital differences
Multiple Choice Single Answer Question Informal system is :Inherently unpredictable
Correct Answer
Multiple Choice Multiple Answer Question Operational issues related to qualitative measures are :Stability , Functional integrity , People as expenses
Correct Answer
Select The Blank Question ________ Companies are appearing at the center of loose alliances, linked together with global networks. Correct Answer Virtual
Multiple Choice Multiple Answer Question Ingredients of business strategy are :Analytical , Visionary , Flexible
Correct Answer
Multiple Choice Multiple Answer Question The potential for making a major contribution would seem to rest at 3 levels such as :Correct Answer Strategic , Operational , Within the human resources
Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand
Multiple Choice Single Answer Question Motivation is also affected in an organization by :Quality of leadership
Correct Answer
Multiple Choice Single Answer Question "Can product be `stolen' " or imposed by competition ( need for secrecy) is classified under :Correct Answer The nature of the product
True/False Question Evidence suggests unionised establishments will be less successful. False
Correct Answer
Select The Blank Question Let go of unnecessary routine tasks means ________. Bebureaucratize
Correct Answer
Multiple Choice Single Answer Question Which approach is provided by HR professionals to addressing key organizational issues? Correct Answer Partnership
Select The Blank Question The major focus is on ________ acquisition to carry out the strategic plan as well as the development of procedures for measuring and monitoring performance. Correct Answer Resource
Multiple Choice Multiple Answer Question Types of contribution are :-
Correct Answer Exceptional teamwork , Excellence in normal key tasks , High achievement in a special project
Multiple Choice Single Answer Question Major political shifts have opened up vast new markets for :Capitalist goods & service
Correct Answer
Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance
True/False Question The differences in perspective of senior management and unit managers is not very significant. Correct Answer False
Multiple Choice Single Answer Question Which teams are being encouraged to take their corporate citizenship roles seriously? Correct Answer Management
True/False Question HR function cannot be prioritized and the appropriate focus for benchmarking can be selected. Correct Answer False
Multiple Choice Single Answer Question device? Who suggests that the HR department itself will be an integrating Shaun Tyson
Correct Answer
Select The Blank Question Continuous ________ and learning targets should be features of the process of managing for high performance. Correct Answer Improvement
Multiple Choice Multiple Answer Question There has to be a clear strategy with regard to the type of knowledge the organisation wishes to :Correct Answer Develop , Store , Able to retrieve
Multiple Choice Multiple Answer Question Key targets for strategic activity with regard to employees include :-
Correct Answer
Clarify career tracks , Ensure balance , Involve people
Multiple Choice Single Answer Question Widespread competition from a range of sources is leading to greater corporate amalgamation within the :Correct Answer Market place
Multiple Choice Multiple Answer Question In a marketing / service organisation, development includes :On the job training , Interpersonal skills , Career path through
Correct Answer marketing
Multiple Choice Multiple Answer Question The most cost effective approach is :To identify core elements , Concentrate efforts on core elements
Correct Answer
True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True
Select The Blank Question ________ aims to put a financial measure on an organisation's intellectual capital. Correct Answer Knowledge exchange
Question Research carried out in the UK suggests that core elements in development of competitive advantages are :Correct Answer Management development , Career development , Continuous training & retraining
Select The Blank Question In an organisation you have to recognise that the formal & informal systems ________. Correct Answer Co - exist
Match The Following Question HR Agenda Correct Answer Retention of Talents
HR Practitioners
Mentor
HR Strategists
Embedded practices
Responsibilities of HR
Recruitment
Multiple Choice Multiple Answer Question Outcomes of business strategy :Mission statement , Financial projections , Company positioning
Correct Answer
Select The Blank Question The easiest form of change to implement is ________. Strengthening the culture
Correct Answer
Multiple Choice Single Answer Question What is unlikely to lead to knowledge sharing? People's goodwill
Correct Answer
Multiple Choice Single Answer Question Which is the process of linking human resource management policies and activities to explicit business strategies? Correct Answer Strategic integration
Select The Blank Question ________ process is the key to an effective human resource system. Performance Appraisal
Correct Answer
Select The Blank Question In some companies there is a senior level ________ who can ensure broad level attention for knowledge issues. Correct Answer Knowledge sponsor
Multiple Choice Single Answer Question The following is a well known company which encourages innovations :Correct Answer 3M
Multiple Choice Single Answer Question by :HR practitioners are under pressure to prove that value is being added HR Activities
Correct Answer
Multiple Choice Multiple Answer Question Attributes of a quality employee :Attitude to quality , Team work , Accuracy
Correct Answer
Multiple Choice Multiple Answer Question Change in the cultural area calls for an examination of norms and values, using such group-based methods as :Correct Answer Action Research , Data Feedback , Team Building
Select The Blank Question control. The ________ key processes that need major attention are reward and Two
Correct Answer
True/False Question E-commerce is becoming the 'normal' way to do business. True
Correct Answer
Multiple Choice Multiple Answer Question H R Managers are responsible for:-
Correct Answer Setting salary policy , Implementing salary policy , Administrating salary policy
True/False Question The technical changes will trigger a set of political issues. True
Correct Answer
Multiple Choice Single Answer Question Who are criticized for developing training and development strategies which do not match business priorities? Correct Answer HR Teams
Select The Blank Question The ability to hold the business together as a totality while simultaneously changing it is known as ________. Correct Answer Coherence in the management of change
Multiple Choice Single Answer Question Line Managers should insist on involving HR Professionals :In business strategy making process
Correct Answer
Multiple Choice Single Answer Question Who, in the past expected periodic unemployment over their careers? Correct Answer Blue collar workers
Multiple Choice Single Answer Question When top managers lay off technical & professional workers, they must assess the impact of such lay off on :Correct Answer The remaining corps of employees
Multiple Choice Multiple Answer Question IT sector employers are looking for :Correct Answer Specific skills , Experience , High market value
True/False Question HR partner will probably be involved in some way with the implementation of the solution. Correct Answer True
Multiple Choice Single Answer Question What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Correct Answer Flexibility
Classic consultancy cycleGaining Entry
Technology
Working Practices
Dave Ulrich
Appropriate risks
Gareth Morgan
Formal Authority
Select The Blank Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize
Select The Blank
Question HR Scorecard stands alone but fits into the ________ scorecard. Correct Answer Balance
True/False Question Time is not a major constraint as the organization works at full capacity throughout the year. Correct Answer False
Select The Blank Question The majority of respondents commented on the negative features of working in a political environment, including the adverse effects on job ________. Correct Answer Satisfaction
Multiple Choice Single Answer Question The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Correct Answer Results
Multiple Choice Multiple Answer Question Some prerequisites of HR team include :Correct Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation
Multiple Choice Single Answer Question Today what has become more salient in lay off procedures? Correct Answer Interpersonal dimensions
True/False
Question Mission can provide a steering force for organization improvement. Correct Answer False
Multiple Choice Multiple Answer Question The 100 day plan addresses most of the integration issues at the level of :Correct Answer Human resource matters , Systems , Processes
Select The Blank Question The generalists should develop ________. Correct Answer At least one area of expertise
Multiple Choice Single Answer Question The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Correct Answer Hostile
Multiple Choice Single Answer Question Which is HR's most precious asset? Correct Answer Credibility
Multiple Choice Multiple Answer Question Forms of employee participation in idea generation are :Correct Answer Suggestion schemes , Quality circles , Problem-solving groups
Select The Blank
Question In Roffey park's survey, electronic mail is used by ________ percent of respondents. Correct Answer 78
Multiple Choice Multiple Answer Question Right people are being :Correct Answer Hired , Promoted , Transferred
Multiple Choice Multiple Answer Question Critical success factors consist of :Correct Answer People , Financial performance , Market share
True/False Question Perhaps the biggest obstacle to shared learning is a blame culture when things go wrong. Correct Answer True
True/False Question Professor Robert B. Reich has identified six 'social glues' of the company of the future. Correct Answer True
Multiple Choice Single Answer Question The first task is for the human resource function to clarify its own :Correct Answer Priorities
Question Cross-boundary working is where employees of different corporate cultures are required to work :Correct Answer Closely together
True/False Question Radford defines responsibilities of HR. Correct Answer True
Select The Blank Question Performance management of the ________ has mainly focused on activity management. Correct Answer 1990's
True/False Question In real terms, the cost of quality is the cost incurred in not getting things right first time. Correct Answer True
Multiple Choice Single Answer Question What senior executives do? Correct Answer Develop Strategy
Multiple Choice Multiple Answer Question Business strategy content are :Correct Answer Socio economic , Technological , Political-legal
True/False
Question Changing any process in isolation is a fool's errand. Correct Answer True
True/False Question Develop a commitment of how to organise and manage for competitiveness. Correct Answer False
Multiple Choice Single Answer Question Which of the following is not a method of learning? Correct Answer Outdoor development
Multiple Choice Single Answer Question Majority of the cartelistic of international manager involve Correct Answer Soft skills
Multiple Choice Multiple Answer Question Prof. Peter Smith's concept is related to :Correct Answer Cultural Differences , Cross-cultural working , People work together
Multiple Choice Single Answer Question The concept of what is vital to improve the effectiveness of an organisation's process :Correct Answer Internal customer
Select The Blank
Question There are ________ for sharing & developing knowledge inside the company. Correct Answer Opportunities
Multiple Choice Multiple Answer Question Typical actions that reduce the scope of activity of an organization include :Correct Answer Cost cutting programs , Reduction of capacity , Divestitures
Match The Following Question Cost of external failure The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer Correct Answer
Cost of prevention failures
The cost of an action to prevent or reduce defects and
Cost of appraisal
The cost of assessing the quality achieved
Cost of internal failure The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer
Select The Blank Question Organizations whose employees are represented by unions frequently have ________. Correct Answer Different human resources management systems
True/False Question QWL represents an image of the way people should relate to each other & to their organisation. Correct Answer True
Multiple Choice Single Answer Question Most important assets an organization has and their effective management is the key to its success :Correct Answer People
Multiple Choice Single Answer Question Strategic business partnership is :Correct Answer Not a one way street
Match The Following Question Tyson of Cranfield Companies will have in future to think of different kinds of practices to apply to employment relationships Correct Answer
Kinsley Lord Model now involves
encapsulates much of what organisation development
Murlis
Defined 5 main kinds of teams
Armstrong Common sense is a systematic learnable discipline with a wide range of explicit competencies
Multiple Choice Single Answer Question Latent tensions like geological fault lines become visible under the condition of:Correct Answer Stress and tension
True/False Question Many organizations are now grappling with the need to recruit and retain loyal employees. Correct Answer False
Select The Blank Question Cost information is seen as a responsibility of ________ as per H R Manager. Correct Answer Finance department
Multiple Choice Single Answer Question Development strategy should be guided by a :Correct Answer Vision & Set of values
Multiple Choice Multiple Answer Question Strategic HR activity includes :-
Correct Answer Change Management , Succession Planning , Training and development Your Answer Change Management , Training and development
Your Answer
Extensive education & training in team working , Problem solving techniques
Multiple Choice Multiple Answer Question Political environment consists of
Correct Answer Interest group politics , Global interdependence , Concern for equity Your Answer Interest group politics , Global interdependence , Concern for equity
Correct Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Your Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated
Multiple Choice Multiple Answer Question Organizations are battle field in which workers and managers vie for the :-
Correct Answer Scarce resources of power , Income , Opportunity Your Answer Scarce resources of power , Opportunity , Career
Multiple Choice Multiple Answer Question Today survival depends on :-
Correct Answer Competitiveness , Meeting customer needs , Meeting client needs Your Answer Competitiveness , Meeting customer needs , Meeting client needs
Multiple Choice Multiple Answer Question The current skills and strengths of the high flyers reflected their priorities to a large extent, are as :-
Correct Answer Managing people , Strategic Thinking , Political Your Answer Managing people , Strategic Thinking , Political
Question
The specialists develop :-
Correct Answer Business skills , Consultancy skills , Relationships Your Answer Business skills , Consultancy skills , Relationships
Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees
Correct Answer Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values Your Answer Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values
Correct Answer Know - how , Information on stakeholder relationships , Experiences & ideas Your Answer Know - how , Information on stakeholder relationships , Experiences & ideas
Multiple Choice Multiple Answer Question When the following are ill defined in an organization, training sessions can help build up manager's confidence :-
Correct Answer Responsibility , Reporting lines , Roles Your Answer Responsibility , Reporting lines , Roles
Question
Mission and strategy must be :-
Correct Answer Clearly communicated , Understood , Adhered Your Answer Clearly communicated , Understood , Developed
Multiple Choice Multiple Answer Question Contracting consists of :-
Correct Answer Sharing expectations , Setting ground rules , Defining roles and responsibilities Your Answer Sharing expectations , Setting ground rules , Defining roles and responsibilities
Multiple Choice Multiple Answer Question Key elements of business unit strategy are :-
Correct Answer Superior effectiveness , Superior cost position , Superior quality or ability Your Answer Superior cost position , Superior quality or ability , Superior effectiveness
Multiple Choice Multiple Answer Question Communication is :-
Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of
change management Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff
Multiple Choice Multiple Answer Question Strategic management style includes :-
Correct Answer Strategic planning , Strategic control , Financial control Your Answer Strategic planning , Strategic control , Financial control
Multiple Choice Multiple Answer Question Different forms of pay such as :-
Correct Answer Salary , Bonuses , Stock options Your Answer Salary , Bonuses , Stock options
Multiple Choice Multiple Answer Question What is challenging enough for an organisation to make the most of their intellectual capital?
Correct Answer Capitalizing on the skills , Knowledge , Experience
Your Answer
Capitalizing on the skills , Knowledge , Experience
Multiple Choice Multiple Answer Question Robert.B.Raich has identified "social glues" of the company of the future, which are :-
Correct Answer Create a sense of ownership through financial rewards , Create sense of pride in the organization , Value and facilitate balance with organization Your Answer Create a sense of ownership through financial rewards , Create sense of pride in the organization , Value and facilitate balance with organization
Multiple Choice Multiple Answer Question Correct Answer Your Answer Primary sources of data are :Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff
Multiple Choice Multiple Answer Question Correct Answer Your Answer During mergers, effective HR integration is carried out on the following :Remuneration , Benefits , Terms and conditions Remuneration , Benefits , Terms and conditions
Multiple Choice Multiple Answer Question Correct Answer Your Answer Strategic HR activity includes :Change Management , Succession Planning , Training and development Change Management , Succession Planning , Training and development
Multiple Choice Multiple Answer Question Correct Answer Your Answer Good indicators of culture are :The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects
Multiple Choice Multiple Answer Question Correct Answer Your Answer Organisational effectiveness outcomes include :Higher productivity , Higher quality , Higher profits Higher productivity , Higher quality , Higher profits
Multiple Choice Multiple Answer Question Correct Answer Your Answer Different areas of HR strategy :Resourcing , Commitment , Rewards Resourcing , Rewards , Grievances
Multiple Choice Multiple Answer Question Correct Answer Your Answer Training provisions include :Type of training provided , How training budgets are controlled , Evaluation practices Type of training provided , How training budgets are controlled , Evaluation practices
A simple way to analyse the types of human resource information is to use the familiar pyramid of :Strategic level , Tactical level , Operational level Strategic level , Operational level
Multiple Choice Multiple Answer Question Correct Answer Your Answer Challenges of working across boundaries are :Lack of trust , Turf issues , Cultural Differences Lack of trust , Turf issues , Cultural Differences
Multiple Choice Multiple Answer Question Correct Answer Your Answer If a firm uses aggressive approach for culture change it usually :Mobilises dissent , Is politically nave , Lacks skills Mobilises dissent , Is politically nave , Lacks skills
Multiple Choice Multiple Answer Question Correct Answer Your Answer What should not be underestimated in the pre merger phase? Employee's loyalty to their colleagues , Ways of working , Company brand Employee's loyalty to their colleagues , Ways of working , Company brand
Multiple Choice Multiple Answer Question Strategies for securing commitment to change :-
Correct Answer Preparation , Acceptance , Commitment Your Answer Acceptance , Commitment , Preparation
Correct Answer Division of labour , Central unity of control , Pyramid of managers & supervisors Your Answer Division of labour , Central unity of control , Pyramid of managers & supervisors
Multiple Choice Multiple Answer Question Quality of life consists of :-
Correct Answer Trade off between family , Leisure , Career Your Answer Trade off between family , Leisure , Career
Multiple Choice Multiple Answer Question A database on people consisting of what facilitates networking?
Correct Answer People's skills , People's expertise , Project experience Your Answer People's skills , People's expertise , Project experience
Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Other key appointments , Redundancies
Question
Dave Ulrich suggests that organizational success will spring from capabilities such as :-
Correct Answer Speed , Responsiveness , Agility Your Answer Speed , Responsiveness , Agility
Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes?
Correct Answer The introduction , Maintenance , Improvement Your Answer The introduction , Maintenance , Improvement
Multiple Choice Multiple Answer Question The effects on external staffing due to the presence of a union are as follows -
Correct Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Your Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority
Multiple Choice Multiple Answer Question Correct Answer Your Answer Computerised personnel information have major benefits such as :Reducing tedious clerical work , Producing better quality letters , Reducing the chance of errors Reducing tedious clerical work , Producing better quality letters , Reducing the chance of errors
Multiple Choice Multiple Answer Question Correct Answer Networking is the main operating mode & there is a strong culture in which :Risk taking is good , Innovations can be made by everyone , There is a tolerance of honest mistakes
Your Answer
Risk taking is good , Innovations can be made by everyone , There is a tolerance of honest mistakes
Multiple Choice Multiple Answer Question Correct Answer Your Answer The distinction between the different levels may vary in different organisations according to their :Size , Complexity , Sophistication of their personnel function Size , Complexity , Sophistication of their personnel function
Multiple Choice Multiple Answer Question Correct Answer Your Answer A database on people consisting of what facilitates networking? People's skills , People's expertise , Project experience People's skills , People's expertise , Project experience
Multiple Choice Multiple Answer Question Correct Answer Your Answer Strategic issues related to quantitative measures are :Constant change , Multi-Functional , People as assets Frequent change , Constant change , Multi-Functional
Multiple Choice Multiple Answer Question Correct Answer Your Answer Team members can be so busy that they do not :Take time to reflect , To see the wood for the trees , Take stock of what needs to be the new focus Take time to reflect , To see the wood for the trees , Take stock of what needs to be the new focus
Multiple Choice Multiple Answer Question Correct HR being seen as :Low credibility , Services , Transactional partner
Answer Your Answer Services , Transactional partner , Business partner
Multiple Choice Multiple Answer Question Correct Answer Your Answer To work out what is required to support the business strategy are :Stock trade current staff , Assess future needs , Identify gaps Stock trade current staff , Assess future needs , Identify gaps
Multiple Choice Multiple Answer Question Correct Answer Your Answer Approaches dealing with problems of integration are :Understand how business strategy is formed , Understand key business issues , Establish methods of linking business &HR strategy Understand how business strategy is formed , Understand key business issues , Establish methods of linking business &HR strategy
Multiple Choice Multiple Answer Question Correct Answer Your Answer As per a study, the human resource activities rated above 70 percent were :Workforce productivity , Team work , Employee education and training Reward customer service , Workforce productivity , Team work
Multiple Choice Multiple Answer Question Correct Answer Your Answer Organizations are battle field in which workers and managers vie for the :Scarce resources of power , Income , Opportunity Scarce resources of power , Income , Opportunity
The different linking themes include :Competencies , Technology , International dimensions Holistic approach , Competencies , Technology
Multiple Choice Multiple Answer Question Correct Answer Different areas of HR responsibility include :Maximum strategic impact , Co-ordinate , Communicate
Multiple Choice Multiple Answer Question Correct Answer Communication is :About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Multiple Choice Multiple Answer Question Correct Answer Strategies towards unions should take into account issues such as :The occupation of workers being considered , Productivity differences , Human capital differences
Multiple Choice Multiple Answer Question Correct Answer Operational issues related to qualitative measures are :Stability , Functional integrity , People as expenses
Multiple Choice Multiple Answer Question Correct Answer Ingredients of business strategy are :Analytical , Visionary , Flexible
Multiple Choice Multiple Answer Question Correct Answer The potential for making a major contribution would seem to rest at 3 levels such as :Strategic , Operational , Within the human resources
Multiple Choice Multiple Answer Question Correct Answer As per a study, the human resource activities rated above 70 percent were :Workforce productivity , Team work , Employee education and training
Multiple Choice Multiple Answer Question Correct Answer During mergers, effective HR integration is carried out on the following :Remuneration , Benefits , Terms and conditions
Multiple Choice Multiple Answer Question Correct Answer Types of contribution are :Exceptional teamwork , Excellence in normal key tasks , High achievement in a special project
In a marketing / service organisation, development includes :On the job training , Interpersonal skills , Career path through marketing On the job training , Interpersonal skills , Career path through marketing
Multiple Choice Multiple Answer Question Correct Answer Your Answer The most cost effective approach is :To identify core elements , Concentrate efforts on core elements To identify core elements , Concentrate efforts on core elements
Multiple Choice Multiple Answer Question Correct Answer Your Answer Research carried out in the UK suggests that core elements in development of competitive advantages are :Management development , Career development , Continuous training & retraining Career development , Continuous training & retraining , Career tracks
Multiple Choice Multiple Answer Question Correct Answer Your Answer Outcomes of business strategy :Mission statement , Financial projections , Company positioning Mission statement , Financial projections , Company positioning
Multiple Choice Multiple Answer Question Correct Answer Your Answer Attributes of a quality employee :Attitude to quality , Team work , Accuracy Attitude to quality , Team work , Accuracy , High achievement
Multiple Choice Multiple Answer Question Change in the cultural area calls for an examination of norms and values, using such group-based methods as :-
Action Research , Data Feedback , Team Building Action Research , Data Feedback
Multiple Choice Multiple Answer Question Correct Answer Your Answer H R Managers are responsible for:Setting salary policy , Implementing salary policy , Administrating salary policy Setting salary policy , Implementing salary policy , Administrating salary policy
Multiple Choice Multiple Answer Question Correct Answer Your Answer Strategic management style includes :Strategic planning , Strategic control , Financial control Strategic planning , Strategic control , Human resource planning
Multiple Choice Multiple Answer Question IT sector employers are looking for :Correct Answer Specific skills , Experience , High market value Your Answer Specific skills , Experience Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Leisure , Career Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Multiple Choice Multiple Answer Question Some prerequisites of HR team include :Correct Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Your Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Multiple Choice Multiple Answer
Multiple Choice Multiple Answer Question Critical success factors consist of :Correct Answer People , Financial performance , Market share Your Answer People , Financial perspective Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Preparation , Acceptance , Motivation Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system
Multiple Choice Multiple Answer Question Business strategy content are :Correct Answer Socio economic , Technological , Political-legal Your Answer Socio economic , Technological , Work systems Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices
Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Redundancies , Fixation of pay structures Multiple Choice Multiple Answer
Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size , Complexity , Sophistication of their personnel function Your Answer Size , Sophistication of their personnel function , Structural make up
Multiple Choice Multiple Answer Question The SHRM contribution could include :Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees
Select The Blank Question ________ issues tend to be well disguised.
Correct Answer Territorial Your Answer Territorial
Correct Answer Uncertainty Your Answer Uncertainty
Select The Blank Question HR related policies and actions use ________.
Correct Answer Business language Your Answer Business language
Select The Blank Question Organizations exist to accomplish some ________ or set of objectives.
Correct Answer Mission Your Answer Mission
Select The Blank
Question
The ________ and control systems should be altered to support the strategic human resource function.
Correct Answer Reward Your Answer Reward
Select The Blank Question The ________ approach to culture change can lead to wide scale changes at an informal, technical level.
Correct Answer Indoctrinative Your Answer Indoctrinative
Select The Blank Question The business side of the process begins with the strategic ________ as the guiding framework.
Correct Answer Plan Your Answer Plan
Select The Blank Question ________ made studies of why change efforts often fail.
Correct Answer John Koner Your Answer John Koner
Select The Blank Question Many experts & professionals are ________ with the issue of how to build, maintain and retain intellectual capital intellectual capital.
Correct Answer Grappling Your Answer Grappling
Select The Blank Question Correct Answer Your Answer All aspects of the merger need ________. Managing Managing
Select The Blank Question ________ is potentially one of the most difficult to implement effectively.
Correct Answer T Q Your Answer TQ
Correct Answer Long term Your Answer Continuous
Select The Blank Question ________ performance does not occur in a vaccum.
Correct Answer High Your Answer High
Select The Blank Question HR professionals has to be skilled in the art of ________.
Correct Answer Clarifying Your Answer Handling people
Select The Blank Question ________ can provide a steering force for organization improvement.
Correct Answer Strategy Your Answer Strategy
Select The Blank Question Few personnel managers use ________ as an indicator for morale.
Correct Answer Absenteeism Your Answer Absenteeism
Correct Answer Uncertainty Your Answer Costs
Select The Blank Question ________ has established an international on-line service center.
Correct Answer Unisys Your Answer Microsoft
Select The Blank Question Correct Answer Your Answer Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Three Five
Select The Blank Question Correct Answer Your Answer ________ of management is likely to be another key agenda item. Quality Performance
Select The Blank Question Correct Answer Your Answer The ________ link calls for dialogue between the business concerns and the human resource concern. Strategic Strategic
Select The Blank Question Correct Answer Your Answer The values and principles of QWL ________ with the ones operating in many organisations. Contrast sharply Contrast sharply
Select The Blank Question Correct Answer Your Answer ________ is considered as a strategic activity. Recruitment Planning
Select The Blank Question Correct Answer Your Answer Competitive edge comes from the ________ of people. Quality Competency
Select The Blank Question Correct Answer Given the current emphasis on individualism the obvious route might seem to be the ________. Sophisticated human relations mode
Your Answer
Sophisticated human relations mode
Select The Blank Question Correct Answer Your Answer The business side of the process begins with the strategic ________ as the guiding framework. Plan Policy
Select The Blank Question Correct Answer Your Answer The organization's ________ must be conducive to productivity and quality improvement. Culture Development
Select The Blank Question Correct Answer Your Answer Individual level where people are usually motivated to close the gap between their current and desired ________. Capabilities Skills
Select The Blank Question Correct Answer Few personnel managers use ________ as an indicator for morale. Absenteeism
Your Answer
Absenteeism
Select The Blank Question Correct Answer Your Answer The process of eliminating jobs is frequently compared to ________. Death and murder Uncertainty
Select The Blank Question Correct Answer Your Answer HR professional should apply risk management techniques to the different aspects of ________. HR Strategies HR Competencies
Select The Blank Question Correct Answer Your Answer Developing characteristics of people needed to run business in ________ . Long term Long term
Select The Blank Question Correct Answer Your Answer HR professionals has to be skilled in the art of ________. Clarifying Handling people
Select The Blank Question Correct Answer Your Answer The team consists of experienced ________ who have both internal consultancy and business experience. OD practitioners OD practitioners
Select The Blank Question ________ and appropriate rewards may be part of the answer.
Training Compensation
Select The Blank Question Correct Answer Your Answer ________ issues tend to be well disguised. Territorial Political
Select The Blank Question Correct Answer Your Answer ________ is frequently said to reflect poorly on the abilities of the management. Unionization Non unions
Select The Blank Question Correct Answer Your Answer Design of a selection system that supports the ________ strategies. Organizational Organizational
Select The Blank Question Correct Answer Your Answer The questionnaire of Towers Perrin study asked respondents to select and rank 5 items from a list of 17 ________ factors affecting Human Resource Management. Environmental Social
Select The Blank Question Motivation strategy will refer to the performance management and ________ systems.
Reward Compensation
Select The Blank Question Correct Answer Your Answer Strategy as an emerging process of ________. Action Organization
Select The Blank Question Correct Answer Your Answer ________ suggests Human Resource Strategy in itself may not be effective. Tony Groundy John Zimmerman
Select The Blank Question Correct Answer Your Answer Pettigrew & Whipp identified ________ central factors for managing change successfully. Five Five
Select The Blank Question Correct Answer ________ made studies of why change efforts often fail. John Koner
Your Answer
John Koner
Select The Blank Question Correct Answer Your Answer ________ of management is likely to be another key agenda item. Quality Quality
Select The Blank Question Correct Answer Your Answer The practices used in different QWL programs ________. Vary widely Are related to each other
Select The Blank Question Correct Answer Your Answer A survey of senior HR Managers carried out in ________ had straight forward ways of describing what the core role of strategic HR Should be. 1998 2002
Select The Blank Question Correct Answer Your Answer People are ________ and developed to do jobs defined by the organization's formal structure. Recruited Trained
Select The Blank Question Correct Answer Your Answer ________ executives take a full part in the strategic planning process. T&D HR
Select The Blank Question The ________ and control systems should be altered to support the strategic
human resource function. Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Select The Blank Question Let go of unnecessary routine tasks means ________. Human Resource Management in the multidivisional company - The authors of this book is ________. Purcell and Ahlstrand HR professional should apply risk management techniques to the different aspects of ________. HR Strategies ________ Companies are appearing at the center of loose alliances, linked together with global networks. Virtual ________ is created from the intellect of knowledge workers, not from the labour of low grade service and production workers. Growth The process of eliminating jobs is frequently compared to ________. Death and murder Marilyn McDougall and ________ carried out a study of how companies measure the impact of HRM to the bottom line. Angela Mulvie The human Resource organization will probably have to review it's mission and ________. Strategy Reward
Correct Answer Select The Blank Question
Bebureaucratize
The major focus is on ________ acquisition to carry out the strategic plan as well as the development of procedures for measuring and monitoring performance. Resource
Correct Answer Select The Blank Question Correct Answer Select The Blank Question Correct Answer Your Answer
The organisation will treat employees with respect & dignity is known as ________. Reassurance
Continuous ________ and learning targets should be features of the process of managing for high performance. Improvement Improvement
Select The Blank Question Correct Answer Your Answer ________ aims to put a financial measure on an organisation's intellectual capital. Knowledge exchange The consortium
Select The Blank Question Correct Answer Your Answer In an organisation you have to recognise that the formal & informal systems ________. Co - exist Co - exist
Select The Blank Question Correct Answer Organizations exist to accomplish some ________ or set of objectives. Mission
Your Answer
Mission
Select The Blank Question Correct Answer Your Answer The easiest form of change to implement is ________. Strengthening the culture Do the right things sufficiently
Select The Blank Question Correct Answer Your Answer ________ process is the key to an effective human resource system. Performance Appraisal Performance Appraisal
Select The Blank Question Correct Answer Your Answer In some companies there is a senior level ________ who can ensure broad level attention for knowledge issues. Knowledge sponsor Manager
Select The Blank Question Correct Answer Your Answer Commitment strategy is inherently ________. Long term Continuous
Select The Blank
The ________ key processes that need major attention are reward and control. Two Two
Select The Blank Question Correct Answer Your Answer The ability to hold the business together as a totality while simultaneously changing it is known as ________. Coherence in the management of change Coherence in the management of change
Select The Blank
Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize Your Answer Centralize
Select The Blank
Question The generalists should develop ________. Correct Answer At least one area of expertise Your Answer At least one area of expertise
Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand Your Answer Purcell and Ahlstrand Select The Blank Question Performance management of the ________ has mainly focused on activity management. Correct Answer 1990's Your Answer 1970's
Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political Select The Blank Question Strategy as an emerging process of ________. Correct Answer Action Your Answer Organization Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Ongoing
Select The Blank Question ________ is potentially one of the most difficult to implement effectively. Correct Answer T Q Your Answer T Q Select The Blank Question Organizations whose employees are represented by unions frequently have ________. Correct Answer Different human resources management systems Your Answer Different human resources management systems Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance Your Answer Reassurance
Multiple Choice Single Answer Question Who argues that firm must see their roles as contributing to society over the long term, rather than simply increasing shareholder dividends in the short term?
Correct Answer Charles Handy
Your Answer
Charles Handy
Multiple Choice Single Answer Question To explain the concept of TQ it is first necessary to define quality in terms of :-
Correct Answer Customer satisfaction Your Answer Customer satisfaction
Correct Answer In 1960's Your Answer In 1960's
Multiple Choice Single Answer Question What is far higher in firms with unions?
Correct Answer Rate of internal job changes Your Answer Demands
Multiple Choice Single Answer Question Organizations are aspiring to become the :-
Correct Answer Employer of choice Your Answer Employer of choice
Correct Answer 30 years Your Answer 30 years
Multiple Choice Single Answer Question Governance of society is :-
Correct Answer Mutating Your Answer Major factor
Question
The informal system acts as what for the employees?
Correct Answer Safety valves Your Answer Safety valves
Multiple Choice Single Answer Question Developing unity of purpose and a shared belief that what is good for individual is good for
Correct Answer Organisation Your Answer Organisation
Multiple Choice Single Answer Question Organization's mission and goals should be translated into its :-
Correct Answer Business & strategic plan Your Answer Policies
Multiple Choice Single Answer Question Correct Answer Your Answer The word Strategy is derived from which sphere ? Military sphere Military sphere
Multiple Choice Single Answer Question The strategy mainly focus on how many things?
Correct Answer Two Your Answer Two
Multiple Choice Single Answer Question Who quoted manual on business strategy?
Correct Answer Lewis Carrollis Alice,s Your Answer Lewis Carrollis Alice,s
Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :-
Correct Answer Generalship Your Answer Generalship
Multiple Choice Single Answer Question If there is too much stability the organization can become :-
Correct Answer Internally focused Your Answer Internally focused
Multiple Choice Single Answer Question Informal system is also known as :-
Correct Answer Shadow system Your Answer Shadow system
Multiple Choice Single Answer Question During the 70's & 80's much work was done to produce models to facilitate :-
Correct Answer Rational process Your Answer Rational process
Multiple Choice Single Answer Question What does change bring about for individuals & organizations?
Correct Answer Opportunities
Your Answer
Opportunities
Multiple Choice Single Answer Question The technical and political changes in the organization will trigger changes in the :Correct Answer Cultural area Your Answer Technical area
Multiple Choice Single Answer Question Successful companies are :-
Correct Answer Value driven Your Answer Value driven
Multiple Choice Single Answer Question What is the key to the model of the new strategic agenda?
Correct Answer Performance management Your Answer Management development
Multiple Choice Single Answer Question Maslow's self-motivators who primarily seek opportunities to develop their :-
Correct Answer Competencies Your Answer Competencies
What type of effort is required to encourage all the members of the organization to work together? Continuous Continuous
Multiple Choice Single Answer Question Correct Answer Your Answer Organizations are aspiring to become the :Employer of choice Equal opportunity employer
Multiple Choice Single Answer Question Correct Answer Your Answer What types of basic skills are required in an R & D type of organization? Creativity & technical skills Creativity & technical skills
Multiple Choice Single Answer Question Correct Answer Your Answer Head count reduction are occurring :With greater frequency With greater frequency
Multiple Choice Single Answer Question The word Strategy is derived from which sphere ?
Military sphere Military sphere
Multiple Choice Single Answer Question Correct Answer Your Answer The chambers of 20th century dictionary describes strategy as :Generalship Generalship
Multiple Choice Single Answer Question Correct Answer Your Answer When the term strategy was began to emerge in business? In 1960's In 1960's
Multiple Choice Single Answer Question Correct Answer Your Answer The management thinking has developed over the last :30 years 30 years
Multiple Choice Single Answer Question Correct Answer Your Answer The most common cause of merger failure is :Culture clashes Culture clashes
The biggest challenge for strategic H R is to create the type of culture that will support the :Organization's objectives Organization's objectives
Multiple Choice Single Answer Question Correct Answer Your Answer The strategy mainly focus on how many things? Two Two
Multiple Choice Single Answer Question Measures and rewards are aligned with:-
Correct Answer Short-term business Results Your Answer Long-term business Results
Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager?
Multiple Choice Single Answer Question HR needs to be fully in tune with the :-
Correct Answer Internal system Your Answer Organization system
Correct Answer Two Your Answer Four
Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Your Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects
Multiple Choice Single Answer Question Team performance guides need to be developed and completed by :-
Correct Answer Team development plans Your Answer Strategic planning
Multiple Choice Single Answer Question In the strategic model phase 2 is :-
Correct Answer Defining strategic opportunities Your Answer Ensuring Service Excellence
Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :-
Correct Answer Short-term Results Your Answer Long-term Results
Multiple Choice Single Answer Question Government, the economy and civil society need to be in :-
Correct Answer Balance Your Answer Balance
Correct Answer Lewis Carrollis Alice,s Your Answer Mintzberg
Multiple Choice Single Answer Question HR strategy can be used as an :-
Correct Answer Integrating force Your Answer Emerging force
Multiple Choice Single Answer Question Human Resource Management Audit (HRMA) is a data-based approach to :-
Correct Answer Organisational Change Your Answer Organisation
Multiple Choice Single Answer Question Correct Answer Your Answer The adult learning process does not include :Continuous professional development Learning style preferences
Multiple Choice Single Answer Question Correct Answer Your Answer Which period have been characterized by smaller, learner organizations with responsive structures and delayered management? 1990's 1970's
Multiple Choice Single Answer Question Correct Answer Your Answer According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Organizational excellence Goodwill & reputation
Multiple Choice Single Answer Question Correct Answer Your Answer The emerging role of the HR Manager in Europe - This study was conducted by :EAPM IBM
Multiple Choice Single Answer Question Correct Answer Which needs to be focused on areas which are relevant to the individual and the organisation? Development
Your Answer
Safety
Multiple Choice Single Answer Question Correct Answer Your Answer Governance of society is :Mutating Major factor
Multiple Choice Single Answer Question Correct Answer Your Answer The technical changes will trigger a set of :Political issues Technical issues
Multiple Choice Single Answer Question Correct Answer Your Answer Organizations also vary on the degree to which they promote from within v/s hire from external and :Labour pools Money pools
Multiple Choice Single Answer Question Correct Answer Your Answer Which are manifestations of value statements about the worth of people to an organization? Profit related pay & share ownership Share ownership
Multiple Choice Single Answer Question Correct Answer The macro strategy of a QWL program does not determine :General approach for creating change
Multiple Choice Single Answer Question Correct Answer How many interrelated sets of processes will have to be carefully monitored? Three
Multiple Choice Single Answer Question Informal system is :-
Correct Answer
Inherently unpredictable
Multiple Choice Single Answer Question Correct Answer The word Strategy is derived from which sphere ? Military sphere
Multiple Choice Single Answer Question Correct Answer Individual employees have the technical knowledge to achieve :Short-term Results
Multiple Choice Single Answer Question Correct Answer Motivation is also affected in an organization by :Quality of leadership
Multiple Choice Single Answer Question Correct Answer "Can product be `stolen' " or imposed by competition ( need for secrecy) is classified under :The nature of the product
Multiple Choice Single Answer Question Correct Answer Which approach is provided by HR professionals to addressing key organizational issues? Partnership
Multiple Choice Single Answer Question Correct Answer The strategy mainly focus on how many things? Two
Multiple Choice Single Answer Question Correct Answer Major political shifts have opened up vast new markets for :Capitalist goods & service
Multiple Choice Single Answer Question Correct Answer Which teams are being encouraged to take their corporate citizenship roles seriously? Management
Multiple Choice Single Answer Question Correct Answer Organization's mission and goals should be translated into its :Business & strategic plan
Multiple Choice Single Answer Question Correct Answer Who suggests that the HR department itself will be an integrating device? Shaun Tyson
Multiple Choice Single Answer Question Correct Answer Your Answer Widespread competition from a range of sources is leading to greater corporate amalgamation within the :Market place Market place
Multiple Choice Single Answer Question Correct Answer Your Answer How many characteristics were listed in the survey of the International Manager? 6 6
Multiple Choice Single Answer Question Correct Answer Your Answer Government, the economy and civil society need to be in :Balance Balance
Multiple Choice Single Answer Question Correct Answer Your Answer During the 70's & 80's much work was done to produce models to facilitate :Rational process Rational process
Multiple Choice Single Answer Question Correct Answer Your Answer Who quoted manual on business strategy? Lewis Carrollis Alice,s Lewis Carrollis Alice,s
Multiple Choice Single Answer Question Correct Answer Your Answer What is unlikely to lead to knowledge sharing? People's goodwill People's goodwill
Multiple Choice Single Answer Question Correct Answer Your Answer Which is the process of linking human resource management policies and activities to explicit business strategies? Strategic integration Strategic integration
Multiple Choice Single Answer Question Correct Answer Your Answer The following is a well known company which encourages innovations :3M British Airways
Multiple Choice Single Answer Question Correct Answer Your Answer HR practitioners are under pressure to prove that value is being added by :HR Activities HR Strategies
Multiple Choice Single Answer Question Correct Answer Your Answer Who are criticized for developing training and development strategies which do not match business priorities? HR Teams HR Professionals
Line Managers should insist on involving HR Professionals :In business strategy making process In business strategy making process
Multiple Choice Single Answer Question When top managers lay off technical & professional workers, they must assess the impact of such lay off on :Correct Answer The remaining corps of employees Your Answer The remaining corps of employees Multiple Choice Single Answer Question What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Correct Answer Flexibility Your Answer Flexibility Multiple Choice Single Answer Question The adult learning process does not include :Correct Answer Continuous professional development Your Answer Continuous professional development Multiple Choice Single Answer Question The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Correct Answer Results Your Answer Policies
Multiple Choice Single Answer Question Today what has become more salient in lay off procedures? Correct Answer Interpersonal dimensions Your Answer Seniority Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Recruiters Multiple Choice Single Answer Question The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Correct Answer Hostile Your Answer Hostile
Multiple Choice Single Answer Question Which is HR's most precious asset? Correct Answer Credibility Your Answer Credibility Multiple Choice Single Answer Question If there is too much stability the organization can become :Correct Answer Internally focused Your Answer Internally focused Multiple Choice Single Answer Question The first task is for the human resource function to clarify its own :Correct Answer Priorities
Your Answer Commitment
Multiple Choice Single Answer Question Cross-boundary working is where employees of different corporate cultures are required to work :Correct Answer Closely together Your Answer Closely together Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson Your Answer Shaun Tyson Multiple Choice Single Answer Question What senior executives do? Correct Answer Develop Strategy Your Answer Develop Strategy Multiple Choice Single Answer Question Which of the following is not a method of learning? Correct Answer Outdoor development Your Answer Outdoor development
Question Majority of the cartelistic of international manager involve Correct Answer Soft skills Your Answer Intangible skills Multiple Choice Single Answer Question The concept of what is vital to improve the effectiveness of an organisation's process :Correct Answer Internal customer Your Answer External customer
Question Strategic business partnership is :Correct Answer Not a one way street Your Answer Not a one way street
True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads.
Correct Answer True Your Answer True/False Question HR can help managers to understand how to define roles in the light of business drivers and how to identify the capabilities required to do the job. True
Correct Answer True Your Answer True/False Question Competencies has been decoupled from employment. True
Correct Answer False
Your Answer True/False Question
False
T&D is strongly aligned to the strategic leadership and planning processes of the business.
Correct Answer True Your Answer True/False Question Executives often need couching in the arts of leadership especially during major change. True
True/False Question Flexibility is HR's most precious asset.
Correct Answer False Your Answer True/False Question In the current state of evolution of HR, there is a perceived need to sell the value of HR. False
Correct Answer True Your Answer True/False Question By 2006, the number of individuals working part-time is expected to increase to 33 percent. True
Correct Answer False Your Answer True/False Question According to Hudson relationship more in terms of a divorce from all that is familiar. False
Correct Answer False
Your Answer
False
True/False Question It is one thing to measure an activity, another to assess how good it is !
Correct Answer True Your Answer True/False Question The HR team needs to be able to operate strategically, even if its delivery is currently operational. True
Correct Answer True Your Answer True/False Question Human resource activities are typically administered by competent practices. True
Correct Answer False Your Answer True/False Question QWL programs are not a vehicle for identifying & implementing changes. False
Correct Answer False Your Answer True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. False
Correct Answer True Your Answer True/False Question The real abilities of management are reflected in their competitive record against other organizations in their industry. True
Correct Answer True Your Answer True/False True
Question
Communication is not very important in pre-merger phase.
Correct Answer False Your Answer True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. False
True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer True/False Question Correct HR contributions are not required during the process of business strategy formulation. False Operational information makes the job of the personnel clerk easier. True True Organisations are attempting to integrate culture change objectives with Career Planning. False True
Answer Your Answer True/False Question Correct Answer Your Answer If mergers are handled `professionally they can never backfire. False False False
True/False Question Correct Answer Your Answer In practice, the right balance between individuals & team has never proved to be elusive. False False
True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer True/False The business side of the process begins with the strategic link as the guiding framework. False True Communication is not very important in pre-merger phase. False False
Personnel are normally in a good position to influence the content of opinion surveys. True True
True/False Question Correct Answer Your Answer There is only a single tool available in the market for conducting a formal audit. False False
True/False Question Newsletters is one of the method of informal communication.
Correct Answer False Your Answer True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. False
Correct Answer True Your Answer True/False Question During mergers early contacts set the tone and arrogance is common. False
Correct Answer True Your Answer True/False Question Strategic level deals with policy formulation and overall goal setting. True
Correct Answer True Your Answer True/False Question In practice, the right balance between individuals & team has never proved to be elusive. False
Correct Answer False Your Answer True/False Question Flatter structures can reinforce the desire to hoard information. False
Correct Answer True Your Answer True/False Question Open and frank dialogues between merging parties bring benefits. True
True/False Question HR strategies are expressed as bland statements.
Correct Answer True Your Answer True/False Question Business strategies are necessarily expressed in writing. False
Correct Answer False Your Answer True
True/False Question Much criticism of PRP stems from its failure to take account of team needs.
Correct Answer True Your Answer True/False Question Strategists does not distinguishes strategy from business objectives, plans, financial projections, target for shareholder value or key result areas. True
Correct Answer False Your Answer True/False Question The organization's values must be conducive to productivity and quality improvement. False
Correct Answer False Your Answer True/False Question Personnel are normally in a good position to influence the content of opinion surveys. True
True/False Question Christopher Lasch has labeled a culture of " narcissism".
Correct Answer True Your Answer True/False Question Operational information makes the job of the personnel clerk easier. False
Correct Answer True Your Answer True/False True
Question
The only real measure of the quality of a product and service is whether it delivers customer satisfaction.
Correct Answer True Your Answer False
True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer Evidence suggests unionised establishments will be less successful. False The organization's values must be conducive to productivity and quality improvement. False In practice, the right balance between individuals & team has never proved to be elusive. False The use of flexible hours, daily, weekly and annual are related to time based. True Many firms can afford to ignore the international dimensions. False In the current state of evolution of HR, there is a perceived need to sell the value of HR. True Managers are able to support people with their development as well as their current skills. False
True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. HR function cannot be prioritized and the appropriate focus for benchmarking can be selected. False Flexibility is HR's most precious asset. False The differences in perspective of senior management and unit managers is not very significant. False
Correct Answer True Your Answer True/False Question The business side of the process begins with the strategic link as the guiding framework. True
Correct Answer False Your Answer True/False Question Human resource activities are typically administered by competent practices. False
True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business.
Correct Answer True Your Answer True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. True
Correct Answer True Your Answer True/False Question E-commerce is becoming the 'normal' way to do business. False
Correct Answer True Your Answer True/False Question The technical changes will trigger a set of political issues. True
True/False Question HR partner will probably be involved in some way with the implementation of the solution. Correct Answer True Your Answer True True/False
Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True True/False Question The only real measure of the quality of a product and service is whether it delivers customer satisfaction. Correct Answer True Your Answer True
True/False Question Time is not a major constraint as the organization works at full capacity throughout the year. Correct Answer False Your Answer True
True/False
Question Flatter structures can reinforce the desire to hoard information. Correct Answer True Your Answer True
True/False Question Professor Robert B. Reich has identified six 'social glues' of the company of the future. Correct Answer True Your Answer True True/False Question Radford defines responsibilities of HR. Correct Answer True Your Answer True
True/False
Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. Correct Answer True Your Answer True True/False Question In real terms, the cost of quality is the cost incurred in not getting things right first time. Correct Answer True Your Answer True
True/False Question Much criticism of PRP stems from its failure to take account of team needs. Correct Answer True Your Answer True
True/False Question Changing any process in isolation is a fool's errand. Correct Answer True Your Answer True True/False
Question Develop a commitment of how to organise and manage for competitiveness. Correct Answer False Your Answer True True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True True/False Question QWL represents an image of the way people should relate to each other & to their organisation. Correct Answer True Your Answer True True/False Question Many organizations are now grappling with the need to recruit and retain loyal employees. Correct Answer False Your Answer True
Multiple Choice Single Answer Question Who argues that firm must see their roles as contributing to society over the long term, rather than simply increasing shareholder dividends in the short term?
Correct Answer Charles Handy Your Answer Charles Handy
Multiple Choice Single Answer Question To explain the concept of TQ it is first necessary to define quality in terms of :-
Correct Answer Customer satisfaction Your Answer Customer satisfaction
Multiple Choice Single Answer Question What is far higher in firms with unions?
Correct Answer Rate of internal job changes Your Answer Demands
Multiple Choice Single Answer Question Organizations are aspiring to become the :-
Correct Answer Employer of choice Your Answer Employer of choice
Multiple Choice Single Answer Question Governance of society is :-
Correct Answer Mutating Your Answer Major factor
Multiple Choice Single Answer Question The informal system acts as what for the employees?
Correct Answer Safety valves Your Answer Safety valves
Question
Developing unity of purpose and a shared belief that what is good for individual is good for
Correct Answer Organisation Your Answer Organisation
Multiple Choice Single Answer Question Organization's mission and goals should be translated into its :-
Correct Answer Business & strategic plan Your Answer Policies
Correct Answer Two Your Answer Two
Multiple Choice Single Answer Question If there is too much stability the organization can become :-
Correct Answer Internally focused Your Answer Internally focused
Multiple Choice Single Answer Question Informal system is also known as :-
Correct Answer Shadow system Your Answer Shadow system
Multiple Choice Single Answer Question During the 70's & 80's much work was done to produce models to facilitate :-
Correct Answer Rational process Your Answer Rational process
Multiple Choice Single Answer Question What does change bring about for individuals & organizations?
Correct Answer Opportunities Your Answer Opportunities
Multiple Choice Single Answer Question The technical and political changes in the organization will trigger changes in the :-
Correct Answer Cultural area Your Answer Technical area
Multiple Choice Single Answer Question Successful companies are :-
Correct Answer Value driven Your Answer Value driven
Multiple Choice Single Answer Question What is the key to the model of the new strategic agenda?
Correct Answer Performance management Your Answer Management development
Multiple Choice Single Answer Question Maslow's self-motivators who primarily seek opportunities to develop their :-
Correct Answer Competencies Your Answer Competencies
Multiple Choice Single Answer Question Correct Answer Your Answer Organizations are aspiring to become the :Employer of choice Equal opportunity employer
Multiple Choice Single Answer Question Correct Answer Your Answer What types of basic skills are required in an R & D type of organization? Creativity & technical skills Creativity & technical skills
Multiple Choice Single Answer Question Correct Answer Your Answer Head count reduction are occurring :With greater frequency With greater frequency
Generalship Generalship
Multiple Choice Single Answer Question Correct Answer Your Answer The most common cause of merger failure is :Culture clashes Culture clashes
Multiple Choice Single Answer Question Correct Answer Your Answer The biggest challenge for strategic H R is to create the type of culture that will support the :Organization's objectives Organization's objectives
The strategy mainly focus on how many things? Two Two
Multiple Choice Single Answer Question Measures and rewards are aligned with:-
Correct Answer Short-term business Results Your Answer Long-term business Results
Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager?
Multiple Choice Single Answer Question HR needs to be fully in tune with the :-
Correct Answer Internal system Your Answer Organization system
Correct Answer Two Your Answer Four
Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Your Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects
Multiple Choice Single Answer Question Team performance guides need to be developed and completed by :-
Correct Answer Team development plans Your Answer Strategic planning
Multiple Choice Single Answer Question In the strategic model phase 2 is :-
Correct Answer Defining strategic opportunities Your Answer Ensuring Service Excellence
Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :-
Correct Answer Short-term Results Your Answer Long-term Results
Multiple Choice Single Answer Question Government, the economy and civil society need to be in :-
Correct Answer Balance Your Answer Balance
Correct Answer Lewis Carrollis Alice,s
Your Answer
Mintzberg
Multiple Choice Single Answer Question HR strategy can be used as an :-
Correct Answer Integrating force Your Answer Emerging force
Multiple Choice Single Answer Question Human Resource Management Audit (HRMA) is a data-based approach to :-
Correct Answer Organisational Change Your Answer Organisation
The adult learning process does not include :Continuous professional development Learning style preferences
Multiple Choice Single Answer Question Correct Answer Your Answer Which period have been characterized by smaller, learner organizations with responsive structures and delayered management? 1990's 1970's
Multiple Choice Single Answer Question Correct Answer Your Answer According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Organizational excellence Goodwill & reputation
Multiple Choice Single Answer Question Correct Answer Your Answer The emerging role of the HR Manager in Europe - This study was conducted by :EAPM IBM
Multiple Choice Single Answer Question Correct Answer Your Answer Which needs to be focused on areas which are relevant to the individual and the organisation? Development Safety
Multiple Choice Single Answer Question Correct Answer Governance of society is :Mutating
Your Answer
Major factor
Multiple Choice Single Answer Question Correct Answer Your Answer The technical changes will trigger a set of :Political issues Technical issues
Multiple Choice Single Answer Question Correct Answer Your Answer Organizations also vary on the degree to which they promote from within v/s hire from external and :Labour pools Money pools
Multiple Choice Single Answer Question Correct Answer Your Answer Which are manifestations of value statements about the worth of people to an organization? Profit related pay & share ownership Share ownership
Multiple Choice Single Answer Question Correct Answer The macro strategy of a QWL program does not determine :General approach for creating change
Multiple Choice Single Answer Question Correct Answer How many interrelated sets of processes will have to be carefully monitored? Three
Multiple Choice Single Answer Question Correct Answer Informal system is :Inherently unpredictable
Multiple Choice Single Answer Question Correct Answer The word Strategy is derived from which sphere ? Military sphere
Multiple Choice Single Answer Question Correct Answer Individual employees have the technical knowledge to achieve :Short-term Results
Multiple Choice Single Answer Question Correct Answer Motivation is also affected in an organization by :Quality of leadership
Multiple Choice Single Answer Question Correct Answer "Can product be `stolen' " or imposed by competition ( need for secrecy) is classified under :The nature of the product
Multiple Choice Single Answer Question Correct Answer Which approach is provided by HR professionals to addressing key organizational issues? Partnership
Multiple Choice Single Answer Question Correct Answer The strategy mainly focus on how many things? Two
Multiple Choice Single Answer Question Correct Answer Major political shifts have opened up vast new markets for :Capitalist goods & service
Multiple Choice Single Answer Question Correct Answer Which teams are being encouraged to take their corporate citizenship roles seriously? Management
Multiple Choice Single Answer Question Correct Answer Organization's mission and goals should be translated into its :Business & strategic plan
Multiple Choice Single Answer Question Correct Answer Who suggests that the HR department itself will be an integrating device? Shaun Tyson
Multiple Choice Single Answer Question Correct Answer Your Answer Widespread competition from a range of sources is leading to greater corporate amalgamation within the :Market place Market place
Multiple Choice Single Answer Question Correct Answer Your Answer How many characteristics were listed in the survey of the International Manager? 6 6
Multiple Choice Single Answer Question Correct Answer Your Answer Government, the economy and civil society need to be in :Balance Balance
Multiple Choice Single Answer Question Correct Answer Your Answer During the 70's & 80's much work was done to produce models to facilitate :Rational process Rational process
Multiple Choice Single Answer Question Correct Answer Your Answer Who quoted manual on business strategy? Lewis Carrollis Alice,s Lewis Carrollis Alice,s
Multiple Choice Single Answer Question Correct Answer Your Answer What is unlikely to lead to knowledge sharing? People's goodwill People's goodwill
Multiple Choice Single Answer Question Which is the process of linking human resource management policies and activities to explicit business strategies?
Strategic integration Strategic integration
Multiple Choice Single Answer Question Correct Answer Your Answer The following is a well known company which encourages innovations :3M British Airways
Multiple Choice Single Answer Question Correct Answer Your Answer HR practitioners are under pressure to prove that value is being added by :HR Activities HR Strategies
Multiple Choice Single Answer Question Correct Answer Your Answer Who are criticized for developing training and development strategies which do not match business priorities? HR Teams HR Professionals
Multiple Choice Single Answer Question Correct Answer Your Answer Line Managers should insist on involving HR Professionals :In business strategy making process In business strategy making process
Multiple Choice Single Answer Question Who, in the past expected periodic unemployment over their careers?
Correct Answer Blue collar workers Your Answer Administrative staff
Multiple Choice Single Answer Question When top managers lay off technical & professional workers, they must assess the impact of such lay off on :Correct Answer The remaining corps of employees Your Answer The remaining corps of employees Multiple Choice Single Answer Question What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Correct Answer Flexibility Your Answer Flexibility Multiple Choice Single Answer Question The adult learning process does not include :Correct Answer Continuous professional development Your Answer Continuous professional development Multiple Choice Single Answer Question The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Correct Answer Results Your Answer Policies
Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Recruiters Multiple Choice Single Answer Question The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Correct Answer Hostile Your Answer Hostile
Multiple Choice Single Answer Question Which is HR's most precious asset? Correct Answer Credibility Your Answer Credibility Multiple Choice Single Answer Question If there is too much stability the organization can become :Correct Answer Internally focused Your Answer Internally focused Multiple Choice Single Answer Question The first task is for the human resource function to clarify its own :Correct Answer Priorities Your Answer Commitment
Multiple Choice Single Answer Question Cross-boundary working is where employees of different corporate cultures are required to work :-
Correct Answer Closely together Your Answer Closely together Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson Your Answer Shaun Tyson Multiple Choice Single Answer Question What senior executives do? Correct Answer Develop Strategy Your Answer Develop Strategy Multiple Choice Single Answer Question Which of the following is not a method of learning? Correct Answer Outdoor development Your Answer Outdoor development
Multiple Choice Single Answer Question Majority of the cartelistic of international manager involve Correct Answer Soft skills Your Answer Intangible skills Multiple Choice Single Answer
Question The concept of what is vital to improve the effectiveness of an organisation's process :Correct Answer Internal customer Your Answer External customer
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Select The Blank Question Correct Answer Your Answer ________ issues tend to be well disguised. Territorial Territorial
Match The Following Question Long term reorganisation Shifts in the patterns of careers & The increased emphasis of white collar productivity & Correct Answer Of the economy Your Answer Differences in perspective
The increased opportunities Of the economy for traditional vertical mobility Resulting scrutiny of professional work Resulting scrutiny of professional work Risk taking that upset the culture & style of management
Retrenchment - driven shifts Risk taking that upset the in patterns of supervision & culture & style of management
True/False Question Correct Answer Your Answer Human Resources and manufacturing were tied to the highest pay levels of functional heads. True True
Select The Blank Question Correct Answer Finding ways to reduce ________ is a key responsibility of management. Uncertainty
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Multiple Choice Multiple Answer Question Correct Answer Your Answer An achievement culture disempowers through :Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values
True/False Question Correct Answer Your Answer It is one thing to measure an activity, another to assess how good it is ! True True
Select The Blank Question Correct Answer Your Answer ________ is potentially one of the most difficult to implement effectively. TQ TQ
Multiple Choice Multiple Answer Question Correct Answer Your Answer The critical knowledge which stays in the informal system includes :Know - how , Information on stakeholder relationships , Experiences & ideas Know - how , Information on stakeholder relationships , Experiences & ideas
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Select The Blank Question Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Three Five
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Multiple Choice Single Answer Question Correct Answer Your Answer Measures and rewards are aligned with:Short-term business Results Long-term business Results
Multiple Choice Multiple Answer Question Correct Answer Your Answer Strategies for securing commitment to change :Preparation , Acceptance , Commitment Acceptance , Commitment , Preparation
Multiple Choice Multiple Answer Question Correct Answer Your Answer The Agenda group's needs were as follows :IT skills , Strategic Thinking skills , Entrepreneurial IT skills , Strategic Thinking skills , Entrepreneurial
True/False Question Correct Answer Newsletters is one of the method of informal communication. False
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True/False Question Correct Answer Your Answer Business strategies are necessarily expressed in writing. False True
Match The Following Question Roger Leek Correct Answer Your Answer
Training & development can Studied organizations which support a culture change formerly had low rates of staff
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True/False Question Correct Answer Managers are able to support people with their development as well as their current skills. False
True/False Question Correct Answer In the current state of evolution of HR, there is a perceived need to sell the value of HR. True
Match The Following Question Transfer & Promotion Procedures Groundwork Correct Answer Human Resource Department Clients and users
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Select The Blank Question Correct Answer Your Answer Continuous ________ and learning targets should be features of the process of managing for high performance. Improvement Improvement
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HR Agenda --Retention of Talents
HR Practitioners --Mentor
HR Strategists --Embedded practices
Responsibilities of HR-- Recruitment
Multiple Choice Single Answer Question When top managers lay off technical & professional workers, they must assess the impact of such lay off on :Correct Answer The remaining corps of employees Your Answer The remaining corps of employees
Multiple Choice Multiple Answer Question IT sector employers are looking for :Correct Answer Specific skills , Experience , High market value Your Answer Specific skills , Experience
True/False Question HR partner will probably be involved in some way with the implementation of the solution. Correct Answer True Your Answer True
Multiple Choice Single Answer Question What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Correct Answer Flexibility Your Answer Flexibility
Classic consultancy cycle --Gaining Entry
Technology-- Working Practices
Dave Ulrich --Appropriate risks
Gareth Morgan-- Formal Authority
True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Leisure , Career
Multiple Choice Single Answer Question The adult learning process does not include :Correct Answer Continuous professional development Your Answer Continuous professional development
Select The Blank Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize Your Answer Centralize
Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management
Multiple Choice Single Answer Question The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Correct Answer Results Your Answer Policies
Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Financial projections , Company positioning , Mission statement
Your Answer Mission statement , Financial projections , Company positioning
Multiple Choice Multiple Answer Question Some prerequisites of HR team include :Correct Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Your Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation
Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by?
Correct Answer Head hunters Your Answer Recruiters
Multiple Choice Multiple Answer Question The 100 day plan addresses most of the integration issues at the level of :Correct Answer Human resource matters , Systems , Processes Your Answer Systems , Processes , Top management
Select The Blank Question The generalists should develop ________. Correct Answer At least one area of expertise Your Answer At least one area of expertise
Multiple Choice Single Answer Question The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Correct Answer Hostile Your Answer Hostile
Multiple Choice Single Answer Question Which is HR's most precious asset?
Correct Answer Credibility Your Answer Credibility
Multiple Choice Single Answer Question If there is too much stability the organization can become :Correct Answer Internally focused Your Answer Internally focused
Multiple Choice Multiple Answer Question Critical success factors consist of :Correct Answer People , Financial performance , Market share
Your Answer People , Financial perspective
Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand Your Answer Purcell and Ahlstrand
True/False Question Professor Robert B. Reich has identified six 'social glues' of the company of the future. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Preparation , Acceptance , Motivation
Multiple Choice Single Answer Question The first task is for the human resource function to clarify its own :-
Correct Answer Priorities Your Answer Commitment
Multiple Choice Single Answer Question Cross-boundary working is where employees of different corporate cultures are required to work :Correct Answer Closely together Your Answer Closely together
True/False Question Radford defines responsibilities of HR. Correct Answer True Your Answer True
Select The Blank Question Performance management of the ________ has mainly focused on activity management. Correct Answer 1990's Your Answer 1970's
Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system
Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson
Your Answer Shaun Tyson
Multiple Choice Single Answer Question What senior executives do? Correct Answer Develop Strategy Your Answer Develop Strategy
Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political
Multiple Choice Multiple Answer Question Business strategy content are :Correct Answer Socio economic , Technological , Political-legal Your Answer Socio economic , Technological , Work systems
True/False Question Changing any process in isolation is a fool's errand. Correct Answer True Your Answer True
Select The Blank Question Strategy as an emerging process of ________. Correct Answer Action Your Answer Organization
True/False Question Develop a commitment of how to organise and manage for competitiveness. Correct Answer False Your Answer True
Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Ongoing
Multiple Choice Single Answer Question Which of the following is not a method of learning? Correct Answer Outdoor development Your Answer Outdoor development
Multiple Choice Single Answer Question Majority of the cartelistic of international manager involve Correct Answer Soft skills Your Answer Intangible skills
Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices
Multiple Choice Multiple Answer Question Prof. Peter Smith's concept is related to :Correct Answer Cultural Differences , Cross-cultural working , People work together
Your Answer Cultural Differences , Cross-cultural working , People work together
Multiple Choice Single Answer Question The concept of what is vital to improve the effectiveness of an organisation's process :Correct Answer Internal customer Your Answer External customer
Select The Blank Question ________ is potentially one of the most difficult to implement effectively. Correct Answer T Q Your Answer T Q
Multiple Choice Multiple Answer Question The most cost effective approach is :-
Correct Answer Concentrate efforts on core elements , To identify core elements Your Answer To identify core elements , Concentrate efforts on core elements , Give significance to supporting factors
Cost of external failure The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer
Cost of prevention The cost of an action to prevent or reduce defects and failures The cost of an action to prevent or reduce defects and failures
Cost of appraisal The cost of assessing the quality achieved The cost of assessing the quality achieved
Cost of internal failure The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer
True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True
Select The Blank Question Organizations whose employees are represented by unions frequently have ________. Correct Answer Different human resources management systems Your Answer Different human resources management systems
True/False Question QWL represents an image of the way people should relate to each other & to their organisation. Correct Answer True
Your Answer True
Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance Your Answer Reassurance
Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Redundancies , Fixation of pay structures
Multiple Choice Multiple Answer Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size , Complexity , Sophistication of their personnel function Your Answer Size , Sophistication of their personnel function , Structural make up
Tyson of Cranfield Companies will have in future to think of different kinds of practices to apply to employment relationships Company remains stuck in the old adversarial bargained constitutional mode
Kinsley Lord Model encapsulates much of what organisation development now involves Companies will have in future to think of different kinds of practices to apply to employment relationships
Murlis Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies
Armstrong Common sense is a systematic learnable discipline with a wide range of explicit competencies The agenda remains fixed
True/False Question Many organizations are now grappling with the need to recruit and retain loyal employees. Correct Answer False Your Answer True
Multiple Choice Multiple Answer Question The SHRM contribution could include :Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees
Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Territorial Match The Following Question Correct Answer Your Answer Long term reorganisation Of the economy Differences in perspective Shifts in the patterns of careers & The increased opportunities for traditional vertical mobility Of the economy The increased emphasis of white collar productivity & Resulting scrutiny of professional work Resulting scrutiny of professional work Retrenchment - driven shifts in patterns of supervision & Risk taking that upset the culture & style of management Risk taking that upset the culture & style of management True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. Correct Answer True Your Answer True Select The Blank Question Finding ways to reduce ________ is a key responsibility of management. Correct Answer Uncertainty Your Answer Uncertainty Multiple Choice Single Answer Question Who argues that firm must see their roles as contributing to society over the long term, rather than simply increasing shareholder dividends in the short term? Correct Answer Charles Handy
Your Answer Charles Handy Multiple Choice Multiple Answer Question Strategic HR activity includes :Correct Answer Change Management , Succession Planning , Training and development Your Answer Change Management , Training and development Select The Blank Question HR related policies and actions use ________. Correct Answer Business language Your Answer Business language Multiple Choice Single Answer Question To explain the concept of TQ it is first necessary to define quality in terms of :Correct Answer Customer satisfaction Your Answer Customer satisfaction Multiple Choice Multiple Answer Question The key feature of TQ programme require :Correct Answer Extensive education & training in team working , Problem solving techniques , Facilitator skills Your Answer Extensive education & training in team working , Problem solving techniques Match The Following Question Correct Answer Your Answer Transfer & Promotion Procedures Human Resource Department Competent Specialists Groundwork Clients and users Reward and Control Key Processes Reward and Control Human Resource Department Human Resource Systems Personnel function Clients and users Multiple Choice Multiple Answer Question Political environment consists of Correct Answer Interest group politics , Global interdependence , Concern for equity Your Answer Interest group politics , Global interdependence , Concern for equity Multiple Choice Multiple Answer Question The unfairness issues are associated with :Correct Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Your Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Multiple Choice Multiple Answer Question Organizations are battle field in which workers and managers vie for the :Correct Answer Scarce resources of power , Income , Opportunity Your Answer Scarce resources of power , Opportunity , Career Select The Blank Question Organizations exist to accomplish some ________ or set of
objectives. Correct Answer Mission Your Answer Mission Multiple Choice Multiple Answer Question Senior management starts the cutback processes with :Correct Answer Expense controls , Job freezes , Elimination of frills Your Answer Expense controls , Job freezes , Elimination of frills Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's Multiple Choice Multiple Answer Question Today survival depends on :Correct Answer Competitiveness , Meeting customer needs , Meeting client needs Your Answer Competitiveness , Meeting customer needs , Meeting client needs Multiple Choice Single Answer Question What is far higher in firms with unions? Correct Answer Rate of internal job changes Your Answer Demands Multiple Choice Single Answer Question Organizations are aspiring to become the :Correct Answer Employer of choice Your Answer Employer of choice Multiple Choice Multiple Answer Question The current skills and strengths of the high flyers reflected their priorities to a large extent, are as :Correct Answer Managing people , Strategic Thinking , Political Your Answer Managing people , Strategic Thinking , Political True/False Question HR can help managers to understand how to define roles in the light of business drivers and how to identify the capabilities required to do the job. Correct Answer True Your Answer True Multiple Choice Single Answer Question The management thinking has developed over the last :Correct Answer 30 years Your Answer 30 years Multiple Choice Multiple Answer Question The specialists develop :Correct Answer Business skills , Consultancy skills , Relationships Your Answer Business skills , Consultancy skills , Relationships Select The Blank Question All aspects of the merger need ________. Correct Answer Managing Your Answer Managing Multiple Choice Single Answer Question Governance of society is :Correct Answer Mutating Your Answer Major factor Multiple Choice Single Answer Question The informal system acts as what for the employees? Correct Answer Safety valves
Your Answer Safety valves Multiple Choice Multiple Answer Question The SHRM contribution could include :Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees Select The Blank Question The ________ and control systems should be altered to support the strategic human resource function. Correct Answer Reward Your Answer Reward True/False Question Competencies has been decoupled from employment. Correct Answer False Your Answer False Select The Blank Question The ________ approach to culture change can lead to wide scale changes at an informal, technical level. Correct Answer Indoctrinative Your Answer Indoctrinative Multiple Choice Multiple Answer Question Mission and strategy must be :Correct Answer Clearly communicated , Understood , Adhered Your Answer Clearly communicated , Understood , Adhered Multiple Choice Single Answer Question Developing unity of purpose and a shared belief that what is good for individual is good for Correct Answer Organisation Your Answer Organisation Select The Blank Question The business side of the process begins with the strategic ________ as the guiding framework. Correct Answer Plan Your Answer Plan True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True Multiple Choice Single Answer Question Organization's mission and goals should be translated into its :Correct Answer Business & strategic plan Your Answer Policies Select The Blank Question ________ made studies of why change efforts often fail. Correct Answer John Koner Your Answer John Koner True/False Question Executives often need couching in the arts of leadership especially during major change. Correct Answer True Your Answer True True/False Question Flexibility is HR's most precious asset.
Correct Answer False Your Answer False Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Correct Answer Military sphere Your Answer Military sphere True/False Question In the current state of evolution of HR, there is a perceived need to sell the value of HR. Correct Answer True Your Answer True Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Your Answer Two Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Lewis Carrollis Alice,s Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Select The Blank Question Many experts & professionals are ________ with the issue of how to build, maintain and retain intellectual capital intellectual capital. Correct Answer Grappling Your Answer Grappling True/False Question By 2006, the number of individuals working part-time is expected to increase to 33 percent. Correct Answer False Your Answer False Multiple Choice Single Answer Question What does change bring about for individuals & organizations? Correct Answer Opportunities Your Answer Opportunities True/False Question According to Hudson relationship more in terms of a divorce from all that is familiar. Correct Answer False Your Answer False LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question An achievement culture disempowers through :Correct Answer Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values Your Answer Burnout & stress , Treating the individual as an instrument of the task , Through inhibiting dissent about goals and values True/False Question It is one thing to measure an activity, another to assess how good it is ! Correct Answer True Your Answer True
Select The Blank Question ________ is potentially one of the most difficult to implement effectively. Correct Answer T Q Your Answer T Q Multiple Choice Multiple Answer Question The critical knowledge which stays in the informal system includes :Correct Answer Know - how , Information on stakeholder relationships , Experiences & ideas Your Answer Know - how , Information on stakeholder relationships , Experiences & ideas Select The Blank Question Commitment strategy is inherently ________. Correct Answer Long term Your Answer Continuous Select The Blank Question ________ responsibility is to keep up to date & keep up with the information flow. Correct Answer Knowledge owner's Your Answer Knowledge manager's True/False Question The HR team needs to be able to operate strategically, even if its delivery is currently operational. Correct Answer True Your Answer True True/False Question Human resource activities are typically administered by competent practices. Correct Answer False Your Answer False Multiple Choice Single Answer Question If there is too much stability the organization can become :Correct Answer Internally focused Your Answer Internally focused Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Single Answer Question Informal system is also known as :Correct Answer Shadow system Your Answer Shadow system Multiple Choice Multiple Answer Question When the following are ill defined in an organization, training sessions can help build up manager's confidence :Correct Answer Responsibility , Reporting lines , Roles Your Answer Responsibility , Reporting lines , Roles Multiple Choice Single Answer Question During the 70's & 80's much work was done to produce models to facilitate :Correct Answer Rational process Your Answer Rational process Multiple Choice Multiple Answer Question Mission and strategy must be :-
Correct Answer Clearly communicated , Understood , Adhered Your Answer Clearly communicated , Understood , Developed Multiple Choice Multiple Answer Question Contracting consists of :Correct Answer Sharing expectations , Setting ground rules , Defining roles and responsibilities Your Answer Sharing expectations , Setting ground rules , Defining roles and responsibilities Select The Blank Question ________ performance does not occur in a vaccum. Correct Answer High Your Answer High Multiple Choice Multiple Answer Question Key elements of business unit strategy are :Correct Answer Superior effectiveness , Superior cost position , Superior quality or ability Your Answer Superior cost position , Superior quality or ability , Superior effectiveness Multiple Choice Multiple Answer Question The Agenda group's needs were as follows :Correct Answer IT skills , Strategic Thinking skills , Entrepreneurial Your Answer IT skills , Strategic Thinking skills , Entrepreneurial Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Multiple Choice Multiple Answer Question Senior management starts the cutback processes with :Correct Answer Expense controls , Job freezes , Elimination of frills Your Answer Expense controls , Job freezes , Elimination of frills Select The Blank Question HR professionals has to be skilled in the art of ________. Correct Answer Clarifying Your Answer Handling people True/False Question QWL programs are not a vehicle for identifying & implementing changes. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff
Multiple Choice Multiple Answer Question Strategic management style includes :Correct Answer Strategic planning , Strategic control , Financial control Your Answer Strategic planning , Strategic control , Financial control Multiple Choice Single Answer Question What does change bring about for individuals & organizations? Correct Answer Opportunities Your Answer Opportunities Multiple Choice Single Answer Question The management thinking has developed over the last :Correct Answer 30 years Your Answer 30 years True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. Correct Answer True Your Answer True Multiple Choice Single Answer Question The technical and political changes in the organization will trigger changes in the :Correct Answer Cultural area Your Answer Technical area True/False Question The real abilities of management are reflected in their competitive record against other organizations in their industry. Correct Answer True Your Answer True Select The Blank Question ________ can provide a steering force for organization improvement. Correct Answer Strategy Your Answer Strategy Match The Following Question Correct Answer Your Answer Energy phase Lead to better outputs Intentions of partners are explored Politeness phase Intentions of partners are explored Lead to better outputs Storming Phase Key players conflict with each other at a number of levels Key players conflict with each other at a number of levels Inquiry Phase Key players start to ask questions which explore each other's vision Key players start to ask questions which explore each other's vision Select The Blank Question Few personnel managers use ________ as an indicator for morale. Correct Answer Absenteeism
Your Answer Absenteeism Select The Blank Question Finding ways to reduce ________ is a key responsibility of management. Correct Answer Uncertainty Your Answer Costs Match The Following Question Correct Answer Your Answer Translated into balanced score card Internal business perspective Operational performance Business strategy Build on strengths of brand Organisation structure Core values Courtesy and care Internal business perspective Critical success factors Operational performance Capacity for change True/False Question Communication is not very important in pre-merger phase. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Different forms of pay such as :Correct Answer Salary , Bonuses , Stock options Your Answer Salary , Bonuses , Stock options Multiple Choice Single Answer Question Successful companies are :Correct Answer Value driven Your Answer Value driven True/False Question According to Hudson relationship more in terms of a divorce from all that is familiar. Correct Answer False Your Answer False Select The Blank Question ________ has established an international on-line service center. Correct Answer Unisys Your Answer Microsoft Multiple Choice Multiple Answer Question What is challenging enough for an organisation to make the most of their intellectual capital? Correct Answer Capitalizing on the skills , Knowledge , Experience Your Answer Capitalizing on the skills , Knowledge , Experience Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Lewis Carrollis Alice,s Multiple Choice Single Answer Question What is the key to the model of the new strategic agenda? Correct Answer Performance management Your Answer Management development Multiple Choice Single Answer
Question Maslow's self-motivators who primarily seek opportunities to develop their :Correct Answer Competencies Your Answer Competencies Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Robert.B.Raich has identified "social glues" of the company of the future, which are :Correct Answer Create a sense of ownership through financial rewards , Create sense of pride in the organization , Value and facilitate balance with organization Your Answer Create a sense of ownership through financial rewards , Create sense of pride in the organization , Value and facilitate balance with organization
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Correct Answer Outstanding communication & persuasion skills Your Answer Rigidity Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Mintzberg Select The Blank Question Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees. Correct Answer Three Your Answer Five Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Head hunters Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous
Your Answer Continuous Multiple Choice Single Answer Question Organizations are aspiring to become the :Correct Answer Employer of choice Your Answer Equal opportunity employer True/False Question Organisations are attempting to integrate culture change objectives with Career Planning. Correct Answer False Your Answer True Multiple Choice Single Answer Question What types of basic skills are required in an R & D type of organization? Correct Answer Creativity & technical skills Your Answer Creativity & technical skills Select The Blank Question ________ of management is likely to be another key agenda item. Correct Answer Quality Your Answer Performance Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Continuing Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , Indepth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , Indepth questionnaires from human resource staff Multiple Choice Multiple Answer Question During mergers, effective HR integration is carried out on the following :Correct Answer Remuneration , Benefits , Terms and conditions Your Answer Remuneration , Benefits , Terms and conditions Select The Blank Question The ________ link calls for dialogue between the business concerns and the human resource concern. Correct Answer Strategic Your Answer Strategic Multiple Choice Single Answer Question Head count reduction are occurring :Correct Answer With greater frequency
Your Answer With greater frequency Select The Blank Question The values and principles of QWL ________ with the ones operating in many organisations. Correct Answer Contrast sharply Your Answer Contrast sharply Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Correct Answer Military sphere Your Answer Military sphere Multiple Choice Multiple Answer Question Strategic HR activity includes :Correct Answer Change Management , Succession Planning , Training and development Your Answer Change Management , Succession Planning , Training and development Multiple Choice Multiple Answer Question Good indicators of culture are :Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Your Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Select The Blank Question ________ is considered as a strategic activity. Correct Answer Recruitment Your Answer Planning Select The Blank Question Competitive edge comes from the ________ of people. Correct Answer Quality Your Answer Competency Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's Multiple Choice Single Answer Question The management thinking has developed over
the last :Correct Answer 30 years Your Answer 30 years Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer Sophisticated human relations mode Your Answer Sophisticated human relations mode Multiple Choice Multiple Answer Question Organisational effectiveness outcomes include :Correct Answer Higher productivity , Higher quality , Higher profits Your Answer Higher productivity , Higher quality , Higher profits Multiple Choice Single Answer Question The most common cause of merger failure is :Correct Answer Culture clashes Your Answer Culture clashes Multiple Choice Multiple Answer Question Different areas of HR strategy :Correct Answer Resourcing , Commitment , Rewards Your Answer Resourcing , Rewards , Grievances Select The Blank Question The business side of the process begins with the strategic ________ as the guiding framework. Correct Answer Plan Your Answer Policy True/False Question Operational information makes the job of the personnel clerk easier. Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer Strategy Thinking Process Thinking Process Boston Consulting group Stars, dogs & cash cows Stars, dogs & cash cows Henry Mintzberg Academic from McGill University Academic from McGill University Brian Quinn Logical
inscrementalism Logical inscrementalism Multiple Choice Single Answer Question The biggest challenge for strategic H R is to create the type of culture that will support the :Correct Answer Organization's objectives Your Answer Organization's objectives True/False Question HR contributions are not required during the process of business strategy formulation. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices Multiple Choice Multiple Answer Question A simple way to analyse the types of human resource information is to use the familiar pyramid of :Correct Answer Strategic level , Tactical level , Operational level Your Answer Strategic level , Operational level Multiple Choice Multiple Answer Question Challenges of working across boundaries are :Correct Answer Lack of trust , Turf issues , Cultural Differences Your Answer Lack of trust , Turf issues , Cultural Differences Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement. Correct Answer Culture Your Answer Development True/False Question If mergers are handled `professionally they can never backfire. Correct Answer False Your Answer False True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Your Answer False True/False Question Communication is not very important in premerger
phase. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question If a firm uses aggressive approach for culture change it usually :Correct Answer Mobilises dissent , Is politically nave , Lacks skills Your Answer Mobilises dissent , Is politically nave , Lacks skills True/False Question The business side of the process begins with the strategic link as the guiding framework. Correct Answer False Your Answer True Multiple Choice Multiple Answer Question What should not be underestimated in the pre merger phase? Correct Answer Employee's loyalty to their colleagues , Ways of working , Company brand Your Answer Employee's loyalty to their colleagues , Ways of working , Company brand Match The Following Question Correct Answer Your Answer Roger Harrison Different approaches to changing an organisation's culture may be more or less difficult Invention of the `post it' note Marion Devine Formal communication Formal communication Quinn Change happens in an evolutionary way Change happens in an evolutionary way Roffey Park Career development in flatter structures project Career development in flatter structures project True/False
Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True Your Answer True True/False Question There is only a single tool available in the market for conducting a formal audit. Correct Answer False Your Answer False Select The Blank Question Individual level where people are usually motivated to close the gap between their current and desired ________. Correct Answer Capabilities Your Answer Skills Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Your Answer Two
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question Measures and rewards are aligned with:Correct Answer Short-term business Results Your Answer Long-term business Results Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Acceptance , Commitment , Preparation Select The Blank Question Overall individual behaviour needs to be measured in ________. Correct Answer Output terms Your Answer Input terms Multiple Choice Multiple Answer Question The Agenda group's needs were as follows :Correct Answer IT skills , Strategic Thinking skills , Entrepreneurial Your Answer IT skills , Strategic Thinking skills , Entrepreneurial True/False Question Newsletters is one of the method of informal communication. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Structures were based on :Correct Answer Division of labour , Central unity of control , Pyramid of managers & supervisors Your Answer Division of labour , Central unity of control , Pyramid of managers & supervisors Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager? Correct Answer 6 Your Answer 6
Multiple Choice Single Answer Question HR needs to be fully in tune with the :Correct Answer Internal system Your Answer Organization system Select The Blank Question Few personnel managers use ________ as an indicator for morale. Correct Answer Absenteeism Your Answer Absenteeism Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Your Answer Four Multiple Choice Multiple Answer Question Good indicators of culture are :Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Your Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. Correct Answer True Your Answer False Select The Blank Question The process of eliminating jobs is frequently compared to ________. Correct Answer Death and murder Your Answer Uncertainty Match The Following Question Correct Answer Your Answer Complex organisations use information for Manpower planning Manpower planning Data Items Current date Records of leave Information Age distribution Current date Interpretation Are we a `young' or òld; organisation Are we a `young' or òld; organisation Select The Blank Question HR professional should apply risk management techniques to the different aspects of ________. Correct Answer HR Strategies Your Answer HR Competencies Multiple Choice Single Answer Question Team performance guides need to be developed and completed by :Correct Answer Team development plans Your Answer Strategic planning Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Trade off between family , Leisure , Career
Match The Following Question Correct Answer Your Answer T&D executives Full part in strategic planning process Job analyses for long-term objectives HR planning Effective development of an organizational strategy Development& evaluating HR practices Maximum strategy impact Job analyses for long-term objectives Effective development of an organizational strategy Unisys International on-line service centre International on-line service centre Multiple Choice Single Answer Question In the strategic model phase 2 is :Correct Answer Defining strategic opportunities Your Answer Ensuring Service Excellence True/False Question During mergers early contacts set the tone and arrogance is common. Correct Answer True Your Answer True Select The Blank Question Developing characteristics of people needed to run business in ________ . Correct Answer Long term Your Answer Long term Select The Blank Question HR professionals has to be skilled in the art of ________. Correct Answer Clarifying Your Answer Handling people Multiple Choice Multiple Answer Question A database on people consisting of what facilitates networking? Correct Answer People's skills , People's expertise , Project experience Your Answer People's skills , People's expertise , Project experience Select The Blank Question The team consists of experienced ________ who have both internal consultancy and business experience. Correct Answer OD practitioners Your Answer OD practitioners Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Other key appointments , Redundancies Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's
True/False Question Strategic level deals with policy formulation and overall goal setting. Correct Answer True Your Answer True Select The Blank Question ________ and appropriate rewards may be part of the answer. Correct Answer Training Your Answer Compensation Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system Multiple Choice Multiple Answer Question Dave Ulrich suggests that organizational success will spring from capabilities such as :Correct Answer Speed , Responsiveness , Agility Your Answer Speed , Responsiveness , Agility True/False Question Executives often need couching in the arts of leadership especially during major change. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Mission and strategy must be :Correct Answer Clearly communicated , Understood , Adhered Your Answer Clearly communicated , Understood , Adhered Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :Correct Answer Short-term Results Your Answer Long-term Results Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Single Answer Question Government, the economy and civil society need to be in :Correct Answer Balance Your Answer Balance Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? Correct Answer The introduction , Maintenance , Improvement Your Answer The introduction , Maintenance , Improvement Multiple Choice Single Answer Question Who quoted manual on business strategy?
Correct Answer Lewis Carrollis Alice,s Your Answer Mintzberg Select The Blank Question ________ is frequently said to reflect poorly on the abilities of the management. Correct Answer Unionization Your Answer Non unions Multiple Choice Single Answer Question HR strategy can be used as an :Correct Answer Integrating force Your Answer Emerging force True/False Question Flatter structures can reinforce the desire to hoard information. Correct Answer True Your Answer True Multiple Choice Single Answer Question Human Resource Management Audit (HRMA) is a data-based approach to :Correct Answer Organisational Change Your Answer Organisation Multiple Choice Multiple Answer Question The effects on external staffing due to the presence of a union are as follows Correct Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Your Answer The wages, benefits, work rules are clearly known to applicants , The wage level is generally higher than in comparison firms , The promotion & job security system is usually based on seniority Select The Blank Question Design of a selection system that supports the ________ strategies. Correct Answer Organizational Your Answer Organizational True/False Question Open and frank dialogues between merging parties bring benefits. Correct Answer True Your Answer True True/False Question HR strategies are expressed as bland statements. Correct Answer True Your Answer False
STRATEGIC HR
Q2. How can strategic thinking, planning and implementation contribute to personnels functional role? Ans2. In the context of business, strategy is primarily concerned with such matters as what products or services the organization will offer and to which clients and in which markets they will be offered. In making decisions on these matters, the business strategist is concerned with:
The whole organization rather than its parts ie the whole firm rather than particular divisions or departments. The long term rather than the medium or short term-e.g. development of markets rather than initial sales rate. The board scope of that organizations activities e.g. to manufacture cars or to manufacture furniture. Decisions which leads to the identification of the organizations vision are concerned with: The scope of what the organization does The organizations long-term objectives The organizations responses to the external forces and influences Resource issues Stakeholder issues It is also worth taking note of the difference and linkages between the strategic decisions and the other decisions taken in the organization. Further refinement to our view of the difference between these is added by Igor Ansoff who points out that the decisions taken within any organization are concerned with certain issues: 1. Strategic issues These are concerned with the organizations relationship with the larger environment and the choice of what service or product will be sold in which market. 2. Administrative issues- these are concerned with factor such as organization work flow, information flow and location of channels of distribution. 3. operating issues- these are about the efficiency with which resources are converted. When strategic decision-taking was examined, it was found that they; are organization-wide in their implications can involve the commitment of substantial resources are not routine, regular or frequent often have few, if any precedents. When we look at operating-decisions we find that they are: regular, frequent and routine concerned with a part, rather than the whole, of the organization related to a short- or medium term time scale concerned with the use of medium to small resources taken by middle managers or below Strategy- A Thinking Process It is in effect more useful to think of strategic thinking as a continuing process rather than the establishment of a fully fleshed out paln for the next x years. Indeed it could even be argued that the real importance lies in the quality of the thinking process itself rather than its specific experiment in the light of changing circumstances, although holding fast to some core ideas as to what the particular business is all about. Strategy As Implementation. Many writers have debated whether you can separate strategy from its
implementation. Kay gives the example of Napoleons ill fated Russian campaign. Was his defeat a failure of strategy or of implementation? Once strategy is seen essentially as process, the two elements become totally interwoven. This is perhaps especially the case where organizations are taking out layers of management and pushing decisions down the line. It is likely that in such a organization decisions with strategic implications are being taken at an increasingly junior level. One phrase to describe this process is strategy as an emerging process of action. In the light of such developments it becomes critical that a sense of direction and of values is effectively communicated within the business, so that decisions with strategic implications are congruent with the direction of the whole. Q3. How do strategic decision contribute to improving organizational performance? Ans3. To be effective the vision contained in the organizations strategy must be concerned with the overall task of the organization. As you would expect there have been many descriptions of this task. However, for our purpose the description generated by Igor Ansoff will serve best. This states that the overall organization is that of arranging, managing and controlling the resource conversion process in such a way as to optimize the attainment of the objectives. For profit-making organizations, these objectives will be concerned with a complex mixture of often conflicting issues such as profit maximization, growth, revenue increase and power. Non-profit making organizations will be concerned with an equally complex mixture which might include service provision, resource maximization, influence etc. Whatever the nature or detail of these objectives might be, they are all concerned with gain. The common presence of this gain in the strategy of all organizations means that we begin to view strategy as an organization and the decision taken to arrive at it, represent, a deliberate and conscious attempt to improve outcome of the actions or performance of the organization. These strategic decision can be described as generating the framework within which performance improvement can take place. what certainly true is that the absence of organization strategy will mean that any effect at performance improvement might be short lived, in conflict with each other or even irrelevant. Fig. 4.1 From vision to targets Targets Mission
Vision
Strategic level Administrative level Operating Level Next five years
Operating Level Timescale Low High Detail Q4.HR should operate as a business partner and not as a functional specialist. Ans4. Operating as a business partner Defining what being a business partner means in practice involves looking at what the partner requires from the relationship. Assuming that the business partner is line management, looking at what chief executives do not want from HR is as informative as finding out what they require. A small-scale research project in which chief executives talked about what they needed from the function suggests that CEOs do not value an emphasis on professional skills alone. HR professional need to understand the business and its challenges, as well as be able to translate business strategies into their human resource implications. They need to be able to communicate with executives in ways which demonstrate this understanding. Similarly the study suggest that CEOs do not appreciate too great a concern with rules and procedures which results in inappropriate policing and blocking action. The quest for the perfect solution or best practice system is not appreciated either, if such initiatives are not owned by management or do not fit in the organization. This means that HR professionals must involve line mangers in the development of initiatives which make a difference in how people are managed, developed and rewarded. The well-intentioned new appraisal scheme or competency framework, if developed by HR alone, may be perceived as over engineered or inappropriate. HR professionals can provide partnership approach to addressing key organization issues. Q. What are the issues you have to deal with? Board and committee- issues relating to the political profile of the organization, including relationships with ( external bodies, including funding bodies) Internal policy matters- issues relating to the organization culture and the management of change. The management of people- including relationships with three different unions management of trading areas within overall charitable institution. Q. Which are the critical ones for your organization? The effective recruitment , management and development of people, since the organization depends on the skills and excellence of its staff in all areas. Ensuring that the (organization) stays at the cutting edge in all areas. The organization has to perform as market leader and see the highest of standards. Q. What are the major challenges for you personally?
Managing a diverse range of individually talented, but not necessarily likeminded people. The management of change which appears to be continuous and ensuring that the very best results are achieved. The integration of those cultures and understanding of those cultures is essential to the organizations success. The whole nature of the organization is very short-term. Part of the difficulty faced is marrying the short-term projects that are achieved regularly throughout the year with the more strategic and long-term policies that need to ensure the overall survival of the organization. I also need to help my mangers achieve a better long-term understanding of where they are going so that they can forward plan more effectively than they do at present. Q. What are the constraints of your role? Lack of recognition for how important human resources issues are e.g the board tends to focus only on financial matters. A union that is in the last century. Making change in these areas is very difficult. Time is major constraint as the organization works at full capacity throughout the year and it often appears one is responding to resolving immediate difficulties rather than carrying out forward planning. Financial pressure will continue to increase. This will put the people / mangers under pressure to find alternative/ more efficient/different ways of doing things while maintaining the very high standards that the organization operates. HR professionals need to be able to sense the issues which count, and to have the confidence to relay some potentially tough measures to management about what needs to de done. This is the quality described by Dave Ulrich as HR with attitude. CEOs also need HR to be experts in process skills, able to win commitment and influence within the organization. This requires an ongoing dialogue with the line business organization and the ability to both plan change and bring others effectively through change. For the HR function, the agenda becomes a simple one- the aim is to be both a contributing member of the management team as well as to create personal and functional capability. Business will then drive the HR agenda rather than HR activity being an end in itself. Q7. Explain how you would conduct an HR audit in any organization. Ans7. A human resource audit reviews an organization's policies, procedures, and practices. Its purpose is to examine the technical and practical dimensions of the HR function and to create a comprehensive system that adds value to the organization. Elements included in an audit are: Personnel Policies
Personnel Files Review Performance Appraisal Evaluation Processes Termination Processes Unlawful Harassment Compliance Hiring and Orientation Procedures Benefits and Compensation Review Employee Status and Classification Job Descriptions Exit Interviewing The HR audit reviews the full range of HR activities, including how your organization is structured to deliver the HR function, recruitment/selection, compensation and benefits administration, performance management, employee communications, safety and recordkeeping. Identifying "gaps" between policy and practice can not only increase legal compliance but also increase efficiency and productivity of your organization's HR activities, contribute to your quality improvement processes and enhance employee satisfaction that established standards are consistently followed. The audit should help managers to do the following: Develop a framework of analysis within which they can identify and prioritize performance management issues Assess and measure actual and required performance and the necessary action to close any performance gaps Evaluate the effectiveness and efficiency of human resource practices in their integration with business planning and strategy. Q8. Explain how HR can help implementing high performance work practices. Ans8. How can HR help to implement high performance work practice? By creating a culture which is supportive of high performance. High performance does not occur in a vacuum. The organizations culture must be conducive to productivity and quality improvement. By influencing attitudes HR professionals can be effective in bringing about change through their cross organizational influence, ability to design structures and processes which support the business strategy and helping to create the culture changes through values and communication which support new ways of working. HR can help set up benchmarking visits to organization which are achieving outstanding results through people. Skillful use of data can stimulate the need for change among executives. One HR team, for example used data from employees attitude survey and turnover statistics and the related costs to make the case for change. Changing the structure to match the proposed work processes should be complemented by corresponding changes in the physical workplace and in the way wok is organized.
By designing and implementing HR processes which support the business strategy At a practical level, to create the conditions for high performance, HR processes such as reward systems need to be aligned to the new ways of working. The following HR processes are typical of vanguard companies describes by O Toole: Highly selective recruitment Extensive training and skill development Contingent or performance related pay, at high rates Employee share ownership Benefits tailored to individual needs Providing some degree of employment security Sharing information about a firms goals and results so that people know what to do accomplish and how they are doing. Reducing status differentials, if team working is to be a reality. Q9. What do you think are the challenges of that HR must take into consideration for developing effective cross boundary working? Ans9. The challenges of working across boundaries. For many people, working in this way for the first time requires them to develop a specific mindset, one in which flexibility and responsiveness to others from the basis for collaboration. One of the key features of cross boundary working is that some employees experience mixed loyalties. This is particularly the case when project teams are seen as bolt-on to the team members ordinary work. In a matrix structure, this often means that team members continue to have a clear reporting line back to their functional manager, with only a dotted line to the person responsible for the team. In practice this can mean that people lack commitment to the team or that they are withdrawn from the project team before their work is done. 1. lack of trust: when a major change, such as a merger between two organizations, brings about the need for cross boundary working, the difference in culture soon become apparent. When there are obvious winners and looser in the process, a lack of trust between the employees of acquiring and the acquired companies may be inevitable. People become highly sensitive to signals about whether they are on the winning or losing side. In the early days of a merger these signals can include senior appointments, redundancies and whose working practices and brand dominate. Depending on the business rationale for the merger, there are sometimes benefits in keeping operations largely separate, with collaboration at senior management level only. 2. Turf issues: working across boundaries requires people to bring their particular skills and knowledge to achievement of a joint task for which no individuals is likely to take the credit. If the reward processes reinforce the importance of individuals rather than team performance, employees may consider that doing their day job is what will be taken seriously when
performance is being assessed and may lack commitment to cross boundary work. 3. knowledge Management: A more fundamental barrier to cross-functional working may have its roots in the ongoing uncertainty of the employee and employer needs with respect to how information is developed and distributed. This is embodied in two apparently contradictory edicts. One is knowledge is power and the other is knowledge is to be shared. Clearly there has to be a shred platform of trust and the opportunity for employees to develop valuable new skills through the team process if people are to see benefits in collaboration. HR ha a role to play in ensuring that team processes and use of information can address both organizational and individual needs . training and appropriate rewards may be pan of the answer. 4. Cultural difference: the biggest obstacles to cross boundary working lie in culture differences which become apparent as people work together, whether the cultures in question are for instance national, departmental, functional age, or gender related. Cultural differences can cause division without team members being able to identify the reason. Language problems can also lead to communication difficulties. It is essential for effective cross boundary working to be successful, for the key differences in culture t be identified and taken into account when people are expected to collaborate. 5. Us and Them: Cultural differences of any sort can lead to an us and them approach which is unhelpful in cross boundary working. The perception of who is us can change almost overnight. From Research, it seems that us and the, winner and loser behaviour is more likely when people feel threatened or are acting in unfamiliar settings. This suggest that some forum, whether training, teambuilding or other means of getting people talking with each other and better understanding each others needs and strengths, is important. Q11. Describe how HR can help in a merger situation. Ans11. HR function has a potentially role to play in a merger. Involvement should begin in the run-up phase. Early identification of sensitive issues can reduce their impact over time. Time must be set aside to work with directors and individuals on the critical HR issues. The research suggest that some of the critical contributions which HR can make are as follows: Being involved in planning, transition and integration teams HR professionals need to contribute specific expertise to these teams, enabling the merger to be managed as a project, while keeping the core business going. Develop effective ways of collaborating with the planning team from the other company in the pre-merger phase, if possible If the acquisition is perceived as hostile, identify as early as possible the key information you need to know if a thorough human resource due diligence is not possible. What other ways can the necessary information
be obtained? What frame work is in place for managing the different phases of the merger? Find the ways in which people from both companies can get to know each other as quickly as possible Identify how the emerging organizational vision can be best be communicated Take a best of both rather than equal shares or acquirer dominates approach to deciding who has which roles, which working practice etc. re adopted Decide fair principles on the handling of redundancies. Identify the HR issues and carrying out an effective Human resource Due Diligence by: Comparing terms and conditions of employment and salary scales including the structure of share options and to whom they are available, severance terms in contracts, incentive and bonus schemes in terms of immediate and future commitments. Gathering information about the management team how critical are they and will they all remaining post-acquisition? Understand in the existing skills of the present HR team are they adequate to coordinate proposed changes to the business. Understanding the organization structure. Identifying the likely level of redundancies involved and prospect for early retirements. Identify which job description and / or profiles will need to be changed Comparing way of working and identifying major differences which will need to be addressed Considering the size and location of existing offices. Deciding whether office closures will be necessary and whether the provision of new office accommodation will be appropriate or possible. Is the organization unionized or does the staff council or similar employee representation group have any negotiation rights and if so, what do thee rights include/ Agreeing a clear communication plan for the first 100 days. What clear central message will be sent to all employees Carrying out effective HR integration on the following: Remuneration Beefits Terma and conditions Culture and management style Career and other development issues. Communication and climate Employee relation Ensuring that management teams have he skills they need to manage the merge well
Strategic management skills, especially understanding how to add value to the new business. Change management skills- being able to bring people with them through change Integration skills- being able to make decision about structure, roles and dealing with sensitive situations. Cultural skills- being able to understand the dynamics of organizational culture, deal with cultural clashes and the emergence of a new culture People skills- being able to understand the reaction and concerns of employees and support them through change. Helping line mangers to communicate effectively during the transition phase. Managers also have a key role in sustaining communication about the merger process to all employees even when there is no news. In the early days managers may need to be made aware of the symbolic power of language to help or hinder the merger process. They may need to recognize that a merger is likely always be an emotional issue for employees and that employees need to be communicated with, and convinced of the benefits at an emotional not simply rational level. Since managers are in the front line for communication, it is essential that they have the ability to develop two-way communications. HR can provide practical help with team briefings and feedback processes. Manager need to communicate by the merger has taken place, what the organization is trying to achieve and how each persons role contributes to achieving this. Managing individuals with dignity Chief executives, very action-oriented are keen to get through the difficult business of reorganization and job loss as possible. Speed is helpful as long as it does not compromise dealing with staff fairly and tearing them with dignity. The handling of key changes for individuals- such as job changes, appointments and relocations as well as exists set the tone for how staff view the new organization. Developing and implementing actions to retain key employees Good people have to stay if the two organization are to learn from each others strengths. Line mangers need to identity and keep staff at all levels and actively involve them in the merger process. If such people are neglected in the early months, they often jump ship. Some organizations develop retention strategies which involve some sort of inducement such as golden handcuffs. To encourage people to stay. Keeping the top in touch with the bottom. HR is uniquely placed to build in upward feedback to keep the boardroom in touch with what is really going on in an organization. The culture of the new organization begins from day one, not when vision and values statements start to appear. Trainers who are able to understand the business dynamics and the sensitivities
involved in cresting a new culture can provide a useful steer to line mangers who are charged with communications in the early days post-mergers. Helping to clarify roles. Once the shape of the organization becomes clearer, people may need help in clarifying their roles, knowing where they fit in the organizations purpose and how to be successful in the new setup. This may require them to learn new skills or adjust their working practices. Q12. Explain how HR can create conditions for knowledge management. Ans12. The conditions for knowledge management. 1. Develop a knowledge management framework Decide what kinds of data, information and experience is valuable enough to retain and make available. Identify what are the strategic management assets and assign someone to mange these. Produce guidelines about the kind of information which should be stored so as to avoid the danger of overload. Provide appropriate infrastructure in the form of communication technology, systems design and applications tools. Decide on a knowledge architecture which give guidance on what kind of data is valuable enough to retain and make available. This will include not simply product information but also useful knowledge such as lessons learnt from experience with customers, projects etc. 2. Develop a sharing approach Experiment with building networks. Share best practice via the intranet, Lotus Notes etc. Ensure that usable information is catalogued and stored with the relevant technology Allow the majority of employees direct customer contacts Give free access to all information to all employees Disseminate information in a timely and extensive way. 3. Spot when knowledge assets are being under-utilized and find ways of getting knowledge onto peoples agenda. Raise awareness through the use of diagnostic and high level measurement . Create a clear understanding of which knowledge is important for delivering strategic objectives . Map knowledge and integration with the other key processes. Prioritize important knowledge assets. 4. Enable people to develop information skills Provide staff with the appropriate technology-many IT firms supply their employees with PCs and advanced communications equipments at home. Universities and business schools are developing various forms of partnerships with business make appropriate learning skills.
Provide training in IT systems to enable people to acquire and share the information they needs Employees need to be skilled at time management in order to use their time effectively for the creation and sharing of Knowledge HR can help employees to acquire information skills which will help them to become more employable as well as increasing their value to their employer: - resource investigation skills - Networking skills - Communication and diagnostic skills - A range of learning techniques - Team-based problem solving - Flexibility - Willingness to try new things, take risks and review learning. 5. Develop a knowledge-friendly culture CEOs need to set the style, ensuring that training and educational activities are both short and long term oriented. Create a clear shared vision and values about the effective creation and dissemination of knowledge. Trust is a vital component in the human aspects of knowledge management Leaders needs to encourage the sharing of best practice be recognizing and rewarding people when this happens and by being good role models Encourage research and development at all levels Actively develop and market new idea to create new products and services Ensure that the formal and informal reward systems reinforce the value of creating and sharing knowledge. Create a physical work environment which facilitate shared learning and knowledge. 6. Address the whats in it for me? question Find synergies between the individuals need for growth and personal development and the companys need. Effective career development practices are conductive to the sharing of knowledge since people can see that they do not need on to knowledge in order to progress their career. For some employees, technophobia prevents them from keeping up in todays workplace. A few years ago, recognizing that some employees needed help, Marks 7 Spencer declared an IT amnesty for staff so that all employees could get up to speed with computers. Employees need to be able to willing to develop key skills for the workplace of tomorrow, which will enhance their employability. These include confidently seeking knowledge from other people,
inside and outside the organization, as well as team skills and the willingness to collaborate with others to create new solutions. When employees cease to be overloaded with unnecessary data, and start to perceive the benefits of sharing information to their own effectiveness, they are more likely to willingly collaborate in the generation of useful knowledge. Employees should respect and value their knowledge and experience as an asset that can add value to the business and not fear sharing that knowledge. Employees can give and receive honest feedback which can help them and others to develop- and at the same time build trusting relationships. 7. Develop criteria for successful knowledge management projects. Ensure senior management support link the knowledge project to economic performance. Use appropriate technical and organizational infrastructure Develop a standard, flexible knowledge structure Use clear purpose and language Use multiple channels for knowledge transfer 8. Communicate knowledge effectively Communicate at the right level-senior managers often talk at too senior a level to make sense lower down the organization. Use the experts to impart information. Involve contractors and flexible workers in communications strategies Managers should develop the skills of non-judgmental listening and brainstorming. Whacky idea should be encouraged Make sure that people are rewarded in some way for developing and sharing knowledge. Q13. Describe the effect of unionization on organizations. Ans 13. The Impact of Unionization on Organizations Organizations whose employees are represented by unions frequently have different human resource management system and employee and employer outcomes than do unorganized employers. The extent of unionization within organization s and industries is another influence on the potential impact of labor unions. External Staffing The presence of a union has several effects on external staffing. First, the wages benefits, work rules and promotion and job security structure of a unionized organization may be more dearly known to applicants. Second the wage level is generally higher than in comparison firms. Third, the promotion and job security system is usually based on seniority. The effect of these features of unionized employment are generally positive for the employer who is filling bargaining unit vacancies. Internal Labor Markets
The studies all agree that turnover rates from unionized organization are significantly lower than in nonunion establishments. They find further that the rate of internal job changes ( transfers and promotions) is far higher in firms with unions. Plant Demographics The evidence that unionized employees are less likely to turn over, we also know that older and more senior employees are less likely to leave. Most plants have a designed physical capacity that limits the number of employees in a given location. Even when capacity is added the additions tend to be in chunks rather than in continual small increments. This means that the major staffing efforts take place within relatively concentrated time periods, such as when a shift is added or a plant opened. After the initial turnover has occurred and a stable plant cadre has evolved, new additions to the workforce simply cover replacements for terminations, retirement and the like. Specific and General Training Specific Training relates to those improvements in employees capabilities that make them more valuable to their present employer. For example, d Knowledge of rules and procedures within the plant would be classified as specific tarning. General training refers to employee capabilities that are of value to all employers who hire that occupation. Compensation system The belief among employers that union wages are higher than nonunion wage is true. It is also clear that wage rates in labor- industries such as apparel, are lower for unionized workers than they are for nonunion workers in more capital intensive industries. Wages and fringe Benefits. There are also difference between union and nonunion employers in their mix of wage and fringe benefits payments. It is also apparent recently that unionized employees have been less reluctant to give up hourly salary levels than they have been to concede economic fringe benefits. Predictability of compensation Costs If other things were equal, the wage penalty that unionized employers encounter would make them less productive and less profitable. Although there is evidence that productivity is high profitability does not appear to be greatly influenced. Vulnerability to union Organizing Union organizing campaigns may begin as the result of dissatisfied employees contacting national or other local unions for assistance in organizing, or of the national or local unions decision to conduct an organizing drive. Locational and Plant Characteristics
When establishment characteristics are examined, it is clear that smaller units are more vulnerable to organization than those that are larger. The difficulty in idenfying common issues and uniting coalitions fo a union victory id greater units. Larger employers are also more sophisticated in combating an organizing campaign. Taking a Strategic Stance towards Collective Bargaining It human resource management is to support organizational goals, then an analysis must be made of how various strategies ill support their accomplishment. Contract Negotiations Bargaining on new contracts is usually an event that takes place every two or three years. Thus it can be planned foe and it influences greatly the operating conditions of the employer and the union for the next contract period. Managerial Decision Making Decision making should be taken into account the variables recently explored by Freeman and others. Strategies towards unions should take into account issues such as the occupation of workers being considered, productivity differences, human capital differences , wage differences the intended results of the operation of the organizations internal market and profitability. Unionization I frequently said to reflect poorly on the abilities of the management. It does not. The real abilities of management are reflected in their competitive record against other organization in their industry. Q14. What role can HR play in TQM? Ans14. The Contribution Of The Human resource Function TQ may put people at the heart of the business process but does it follow that it puts human resources at the heart of the business? It is certainly an opportunity, but is the human resource function capable of grasping that opportunity? It should be . It should have the expertise required to develop and implement means of influencing the behavior and attitude of employers and to manage the cultural changes involved. TQ initiatives should be based on the research and analysis of present behaviors attitude, beliefs and competencies which lead to the design and organization of education, training, communication, involvement and performance management programmes. All these are within the remit of the human resource function. The potential for making a major contribution would b seem to rest at three levels, strategic, operational and within the human resource and personal function itself. These are considered below. Strategic Total quality represents a significant strategic change in the way an organization is managed. It is likely to result in changes in the organization, changes in management style and changes in key processes. A decision to undertake a TQ programme is likely to be based primarily on market and competitive pressure
and the need to protect the organizations position in the wider environment. The organization that it requires an understanding of: The existing culture and climate within the organization including attitudes to change The hierarchical structures and key elements of organized design The underlying-skill base Current approaches to employee communications and more importantly, their effectiveness Detailed knowledge of the impact and effectiveness of the people processes such as recruitment, reward systems, appraisal systems and training and development issues. Total quality in itself also gives strategic importance to the police processes traditionally associated with human resource and personnel management. It raises their level of importance to the extent that the HR and personnel professional must be able to consider a series of operational responses within the wider strategic concept. Operations: Once the strategic decision to introduce TQ has been made, there is an operational impact on human resource and personnel policies and procedures which require an operational response from the function. Broadly this response falls into two categories: 1. the potential direct involvement in the TQ process by the human resource and personnel specialist, primarily trough the education and training process involved in the TQ programme. The key features of such a programme require extensive education and training in team working, problem solving techniques, facilitator skills and quality awareness. 2. The design of policies and processes which support the TQ initiative, for instance; - reviewing the remuneration system to ensure that it supports the strategic objectives of the total quality programme. - Evaluating the performance appraisal system to ensure that performance management objectives reflect the objectives of the total quality program - Reviewing skill needs for all levels within the organization and ensuring that the recruitment, training and development processes reflect the likely new skill needs required of a total quality programme. - Changing the management development process in a situation where an organization is moving towards a learning, self development, continuous improvement culture. This change the role of management from coordinating and supervising to enabling which requires a different set of skills for management. Trade union representatives are likely to be extremely suspicious of a TQ programme, particularly since it may appear potentially to undermine the role of the local trade union representative
Conclusion TQ is not win or lose situation for the HR function. With people at the heart of TQ, it provides the HR function with an opportunity: Not to seek power but to make a useful contribution to running the business. To use the change management skills which ought to be part of skills of HR specialists To serve customers both within and outside the organization. Q15. What changes and challenges are facing the traditional personnel function today? Ans15. The New Agenda There is profound ignorance among the general public about the role and activities of the personnel function. There is a vague idea that it is to do with recruitment and perhaps helping people in trouble. No doubt one reason for this is that, as mentioned in the previous chapter, many personnel people are notoriously weak in public relations. As Armstrong goes on to say it is a systematic learnable discipline, with a wide range of explicit competencies;. An important feature for the individual intent on developing the more strategic approach is that he or she must have a first class grasp of these competencies. The challenge of the changing Agenda Moreover the agenda is changing. in referring to practice applying to the employment relationship, Tyson of Canfield writes that, in the light of dramatic change, companies will have in future to think of different kinds of practices to apply to the employment relationship. Personnel professional have found themselves in a different position from the one envisioned by optimistic commentators in the mid 1980s. The possibility of total integration between human resource and business strategy to the benefit of customers and the economy as a whole. The function has to address itself to the new agenda and avoid clinging to the traditional comfortable activities of the past. A Model For the New Strategic Agenda First and foremost, people are employed to deliver a product or service to the customer , so performance management is the key to the model- the way the task is managed. Personnel strategy has a direct role to play in the delivery of high performance. Secondly comes organization structure and development: the way individuals are deployed. This is linked to the third element, employee development: the way individuals at all levels are trained and developed for tasks in hand. The final elements is the environment within which all these activities take place: in other words, employee relations issues. The importance of holistic thinking One of the difficulties in trying to draw up a definitive model of this new agenda is that so many aspects are interlinked. For example, performance related pay is
primarily seen as an inherent part of performance management. Yet one of the criticism it has faced as a technique is that it pays insufficient regard to the issue of team-working. In many companies it also has a development. In other words it is inextricably linked to all three of the elements listed above. In terms of the way the personnel function is organized, there is here a clear analog with the principles of re-engineering. Personnel initiatives have to be regarded in a holistic way and can no longer be delivered in specialist isolation. Performance related pay (PRP) has often ailed because of a failure to pay heed to this strategic principle. This has obvious for the development of personnel professionals. The new personnel agenda for competitive advantage. The holistic approach
international competences technology
Organizational development Performance management Employee relations Employee development Win / win relationships Bottom line results Core competences and capability
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question The state most productive of change and new possibilities is the :Correct Answer Edge of chaos Your Answer Edge of chaos Multiple Choice Single Answer Question HR has to balance short-term skills and long-term development :Correct Answer Needs Your Answer Needs True/False Question Business strategies are necessarily expressed in writing. Correct Answer False Your Answer True Multiple Choice Single Answer Question Who carry out the annual survey of issues related to working in organizations? Correct Answer Roffey park Your Answer Roffey park Match The Following Question Correct Answer Your Answer Roger Leek Training & development can support a culture
change Studied organizations which formerly had low rates of staff turnover Gareth Morgan An organization has no presence beyond that of the people who bring it to life Knowledge can give individuals career trading power Arnold Kransdorff Studied organizations which formerly had low rates of staff turnover An organization has no presence beyond that of the people who bring it to life Charles Handy Knowledge can give individuals career trading Training & development can support a culture power change Select The Blank Question The questionnaire of Towers Perrin study asked respondents to select and rank 5 items from a list of 17 ________ factors affecting Human Resource Management. Correct Answer Environmental Your Answer Social Multiple Choice Multiple Answer Question Computerised personnel information have major benefits such as :Correct Answer Reducing tedious clerical work , Producing better quality letters , Reducing the chance of errors Your Answer Reducing tedious clerical work , Producing better quality letters , Reducing the chance of errors Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Continuing Multiple Choice Multiple Answer Question Networking is the main operating mode & there is a strong culture in which :Correct Answer Risk taking is good , Innovations can be made by everyone , There is a tolerance of honest mistakes Your Answer Risk taking is good , Innovations can be made by everyone , There is a tolerance of honest mistakes Select The Blank Question Motivation strategy will refer to the performance management and ________ systems. Correct Answer Reward Your Answer Compensation Multiple Choice Single Answer Question The adult learning process does not include :Correct Answer Continuous professional development
Your Answer Learning style preferences Multiple Choice Single Answer Question Which period have been characterized by smaller, learner organizations with responsive structures and delayered management? Correct Answer 1990's Your Answer 1970's Match The Following Question Correct Answer Your Answer HR Practices Employee satisfaction Employee Retentions Sheffield University Institute of Work Psychology Predictive nature of employee satisfaction CIPD Research Predictive nature of employee satisfaction Employee satisfaction Gallup's Research Employee Retentions Institute of Work Psychology Multiple Choice Single Answer Question According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Correct Answer Organizational excellence Your Answer Goodwill & reputation Select The Blank Question Strategy as an emerging process of ________. Correct Answer Action Your Answer Organization Select The Blank Question ________ suggests Human Resource Strategy in itself may not be effective. Correct Answer Tony Groundy Your Answer John Zimmerman Select The Blank Question Organizations exist to accomplish some ________ or set of objectives. Correct Answer Mission Your Answer Mission Multiple Choice Multiple Answer Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size , Complexity , Sophistication of their personnel function Your Answer Size , Complexity , Sophistication of their personnel function Multiple Choice Multiple Answer Question A database on people consisting of what facilitates networking? Correct Answer People's skills , People's expertise , Project experience Your Answer People's skills , People's expertise , Project experience Multiple Choice Single Answer Question The emerging role of the HR Manager in Europe - This study was conducted by :Correct Answer EAPM Your Answer IBM Multiple Choice Multiple Answer Question Strategic issues related to quantitative measures are :-
Correct Answer Constant change , Multi-Functional , People as assets Your Answer Frequent change , Constant change , Multi-Functional Multiple Choice Multiple Answer Question Team members can be so busy that they do not :Correct Answer Take time to reflect , To see the wood for the trees , Take stock of what needs to be the new focus Your Answer Take time to reflect , To see the wood for the trees , Take stock of what needs to be the new focus Select The Blank Question Pettigrew & Whipp identified ________ central factors for managing change successfully. Correct Answer Five Your Answer Five Select The Blank Question ________ made studies of why change efforts often fail. Correct Answer John Koner Your Answer John Koner Multiple Choice Multiple Answer Question HR being seen as :Correct Answer Low credibility , Services , Transactional partner Your Answer Services , Transactional partner , Business partner Multiple Choice Multiple Answer Question To work out what is required to support the business strategy are :Correct Answer Stock trade current staff , Assess future needs , Identify gaps Your Answer Stock trade current staff , Assess future needs , Identify gaps Multiple Choice Multiple Answer Question Approaches dealing with problems of integration are :Correct Answer Understand how business strategy is formed , Understand key business issues , Establish methods of linking business &HR strategy Your Answer Understand how business strategy is formed , Understand key business issues , Establish methods of linking business &HR strategy Select The Blank Question ________ of management is likely to be another key agenda item. Correct Answer Quality Your Answer Quality Select The Blank Question The practices used in different QWL programs ________. Correct Answer Vary widely Your Answer Are related to each other Multiple Choice Single Answer Question Which needs to be focused on areas which are relevant to the individual and the organisation? Correct Answer Development Your Answer Safety True/False Question Much criticism of PRP stems from its failure to take account of team needs. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question As per a study, the human resource activities rated above 70
percent were :Correct Answer Workforce productivity , Team work , Employee education and training Your Answer Reward customer service , Workforce productivity , Team work Multiple Choice Multiple Answer Question Organizations are battle field in which workers and managers vie for the :Correct Answer Scarce resources of power , Income , Opportunity Your Answer Scarce resources of power , Income , Opportunity True/False Question Strategists does not distinguishes strategy from business objectives, plans, financial projections, target for shareholder value or key result areas. Correct Answer False Your Answer False Select The Blank Question A survey of senior HR Managers carried out in ________ had straight forward ways of describing what the core role of strategic HR Should be. Correct Answer 1998 Your Answer 2002 True/False Question The organization's values must be conducive to productivity and quality improvement. Correct Answer False Your Answer True Multiple Choice Single Answer Question Governance of society is :Correct Answer Mutating Your Answer Major factor Select The Blank Question People are ________ and developed to do jobs defined by the organization's formal structure. Correct Answer Recruited Your Answer Trained Multiple Choice Single Answer Question The technical changes will trigger a set of :Correct Answer Political issues Your Answer Technical issues Multiple Choice Multiple Answer Question The different linking themes include :Correct Answer Competencies , Technology , International dimensions Your Answer Holistic approach , Competencies , Technology True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True Your Answer True True/False Question Christopher Lasch has labeled a culture of " narcissism". Correct Answer True Your Answer False Multiple Choice Single Answer Question Organizations also vary on the degree to which they promote from within v/s hire from external and :-
Correct Answer Labour pools Your Answer Money pools True/False Question Operational information makes the job of the personnel clerk easier. Correct Answer True Your Answer True Multiple Choice Single Answer Question Which are manifestations of value statements about the worth of people to an organization? Correct Answer Profit related pay & share ownership Your Answer Share ownership True/False Question The only real measure of the quality of a product and service is whether it delivers customer satisfaction. Correct Answer True Your Answer False Select The Blank Question ________ executives take a full part in the strategic planning process. Correct Answer T&D Your Answer HR LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Managers are able to support people with their development as well as their current skills. Correct Answer False Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment True/False Question In the current state of evolution of HR, there is a perceived need to sell the value of HR. Correct Answer True Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Match The Following Question Correct Answer Transfer & Promotion Procedures Human Resource Department Groundwork Clients and users Key Processes Reward and Control Human Resource Systems Personnel function Select The Blank Question The ________ and control systems should be altered to support the strategic human resource function. Correct Answer Reward Multiple Choice Single Answer Question The macro strategy of a QWL program does not determine :Correct Answer General approach for creating change
True/False Question Many firms can afford to ignore the international dimensions. Correct Answer False Select The Blank Question The human Resource organization will probably have to review it's mission and ________. Correct Answer Strategy True/False Question The use of flexible hours, daily, weekly and annual are related to time based. Correct Answer True Multiple Choice Single Answer Question How many interrelated sets of processes will have to be carefully monitored? Correct Answer Three Select The Blank Question Marilyn McDougall and ________ carried out a study of how companies measure the impact of HRM to the bottom line. Correct Answer Angela Mulvie Select The Blank Question The process of eliminating jobs is frequently compared to ________. Correct Answer Death and murder Match The Following Question Correct Answer Completion of Management Agenda UK Impact of HRM to the bottom line Marilyn McDougall & Angela Mulvie 3600 Feedback based on Range of competencies Effects of changing workplace on employees Roffey Park Multiple Choice Multiple Answer Question Different areas of HR responsibility include :Correct Answer Maximum strategic impact , Co-ordinate , Communicate Select The Blank Question ________ is created from the intellect of knowledge workers, not from the labour of low grade service and production workers. Correct Answer Growth Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Multiple Choice Multiple Answer Question Strategies towards unions should take into account issues such
as :Correct Answer The occupation of workers being considered , Productivity differences , Human capital differences Multiple Choice Single Answer Question Informal system is :Correct Answer Inherently unpredictable Multiple Choice Multiple Answer Question Operational issues related to qualitative measures are :Correct Answer Stability , Functional integrity , People as expenses Select The Blank Question ________ Companies are appearing at the center of loose alliances, linked together with global networks. Correct Answer Virtual Multiple Choice Multiple Answer Question Ingredients of business strategy are :Correct Answer Analytical , Visionary , Flexible Select The Blank Question HR professional should apply risk management techniques to the different aspects of ________. Correct Answer HR Strategies Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Correct Answer Military sphere Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :Correct Answer Short-term Results Multiple Choice Multiple Answer Question The potential for making a major contribution would seem to rest at 3 levels such as :Correct Answer Strategic , Operational , Within the human resources Multiple Choice Multiple Answer Question As per a study, the human resource activities rated above 70 percent were :Correct Answer Workforce productivity , Team work , Employee education and training True/False Question The organization's values must be conducive to productivity and quality improvement. Correct Answer False Select The Blank Question Human Resource Management in the multidivisional company The authors of this book is ________. Correct Answer Purcell and Ahlstrand Multiple Choice Single Answer Question Motivation is also affected in an organization by :Correct Answer Quality of leadership Multiple Choice Single Answer Question "Can product be `stolen' " or imposed by competition ( need for secrecy) is classified under :Correct Answer The nature of the product True/False Question Evidence suggests unionised establishments will be less successful. Correct Answer False
Select The Blank Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize Multiple Choice Multiple Answer Question During mergers, effective HR integration is carried out on the following :Correct Answer Remuneration , Benefits , Terms and conditions Multiple Choice Single Answer Question Which approach is provided by HR professionals to addressing key organizational issues? Correct Answer Partnership Select The Blank Question The major focus is on ________ acquisition to carry out the strategic plan as well as the development of procedures for measuring and monitoring performance. Correct Answer Resource Multiple Choice Multiple Answer Question Types of contribution are :Correct Answer Exceptional teamwork , Excellence in normal key tasks , High achievement in a special project Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Multiple Choice Single Answer Question Major political shifts have opened up vast new markets for :Correct Answer Capitalist goods & service Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance True/False Question The differences in perspective of senior management and unit managers is not very significant. Correct Answer False Multiple Choice Single Answer Question Which teams are being encouraged to take their corporate citizenship roles seriously? Correct Answer Management Multiple Choice Single Answer Question Organization's mission and goals should be translated into its :Correct Answer Business & strategic plan True/False Question HR function cannot be prioritized and the appropriate focus for benchmarking can be selected. Correct Answer False Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson True/False Question Flexibility is HR's most precious asset. Correct Answer False LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Continuous ________ and learning targets should be features
of the process of managing for high performance. Correct Answer Improvement Your Answer Improvement Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous Your Answer Continuous Multiple Choice Multiple Answer Question There has to be a clear strategy with regard to the type of knowledge the organisation wishes to :Correct Answer Develop , Store , Able to retrieve Your Answer Develop , Share Multiple Choice Multiple Answer Question Key targets for strategic activity with regard to employees include :Correct Answer Clarify career tracks , Ensure balance , Involve people Your Answer Clarify career tracks , Ensure balance , Involve culture Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's Multiple Choice Single Answer Question Widespread competition from a range of sources is leading to greater corporate amalgamation within the :Correct Answer Market place Your Answer Market place Multiple Choice Multiple Answer Question In a marketing / service organisation, development includes :Correct Answer On the job training , Interpersonal skills , Career path through marketing Your Answer On the job training , Interpersonal skills , Career path through marketing Match The Following Question Correct Answer Your Answer Long term reorganisation Of the economy Of the economy Shifts in the patterns of careers & The increased opportunities for traditional vertical mobility The increased opportunities for traditional vertical mobility The increased emphasis of white collar productivity & Resulting scrutiny of professional work Resulting scrutiny of professional work Retrenchment - driven shifts in patterns of supervision & Risk taking that upset the
culture & style of management Risk taking that upset the culture & style of management Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer To identify core elements , Concentrate efforts on core elements Your Answer To identify core elements , Concentrate efforts on core elements True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True Multiple Choice Single Answer Question The management thinking has developed over the last :Correct Answer 30 years Your Answer 30 years True/False Question The business side of the process begins with the strategic link as the guiding framework. Correct Answer False Your Answer False Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager? Correct Answer 6 Your Answer 6 Select The Blank Question ________ aims to put a financial measure on an organisation's intellectual capital. Correct Answer Knowledge exchange Your Answer The consortium Multiple Choice Multiple Answer Question Research carried out in the UK suggests that core elements in development of competitive advantages are :Correct Answer Management development , Career development , Continuous training & retraining Your Answer Career development , Continuous training & retraining , Career tracks True/False Question Human resource activities are typically administered by competent practices. Correct Answer False Your Answer True Select The Blank Question In an organisation you have to recognise that the formal & informal systems ________. Correct Answer Co - exist Your Answer Co - exist Multiple Choice Single Answer Question Government, the economy and civil society need to be in :Correct Answer Balance Your Answer Balance
True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True Your Answer True Multiple Choice Single Answer Question During the 70's & 80's much work was done to produce models to facilitate :Correct Answer Rational process Your Answer Rational process Match The Following Question Correct Answer Your Answer HR Agenda Retention of Talents Retention of Talents HR Practitioners Mentor Mentor HR Strategists Embedded practices Embedded practices Responsibilities of HR Recruitment Recruitment True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True Select The Blank Question Organizations exist to accomplish some ________ or set of objectives. Correct Answer Mission Your Answer Mission Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice,s Your Answer Lewis Carrollis Alice,s Multiple Choice Multiple Answer Question Outcomes of business strategy : Correct Answer Mission statement , Financial projections , Company positioning Your Answer Mission statement , Financial projections , Company positioning Select The Blank Question The easiest form of change to implement is ________. Correct Answer Strengthening the culture Your Answer Do the right things sufficiently Multiple Choice Single Answer Question What is unlikely to lead to knowledge sharing? Correct Answer People's goodwill Your Answer People's goodwill Multiple Choice Single Answer Question Which is the process of linking human resource management policies and activities to explicit business strategies? Correct Answer Strategic integration Your Answer Strategic integration Select The Blank Question ________ process is the key to an effective human resource system. Correct Answer Performance Appraisal Your Answer Performance Appraisal Select The Blank Question Few personnel managers use ________ as an indicator for morale.
Correct Answer Absenteeism Your Answer Absenteeism True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. Correct Answer True Your Answer True Select The Blank Question In some companies there is a senior level ________ who can ensure broad level attention for knowledge issues. Correct Answer Knowledge sponsor Your Answer Manager Multiple Choice Single Answer Question The following is a well known company which encourages innovations :Correct Answer 3 M Your Answer British Airways Select The Blank Question Commitment strategy is inherently ________. Correct Answer Long term Your Answer Continuous Multiple Choice Single Answer Question HR practitioners are under pressure to prove that value is being added by :Correct Answer HR Activities Your Answer HR Strategies True/False Question The HR team needs to be able to operate strategically, even if its delivery is currently operational. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Attributes of a quality employee :Correct Answer Attitude to quality , Team work , Accuracy Your Answer Attitude to quality , Team work , Accuracy , High achievement Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Multiple Answer Question Change in the cultural area calls for an examination of norms and values, using such group-based methods as :Correct Answer Action Research , Data Feedback , Team Building Your Answer Action Research , Data Feedback Select The Blank Question The ________ key processes that need major attention are reward and control. Correct Answer Two Your Answer Two True/False Question E-commerce is becoming the 'normal' way to do business. Correct Answer True Your Answer True Multiple Choice Multiple Answer
Question H R Managers are responsible for:Correct Answer Setting salary policy , Implementing salary policy , Administrating salary policy Your Answer Setting salary policy , Implementing salary policy , Administrating salary policy Multiple Choice Multiple Answer Question Strategic management style includes :Correct Answer Strategic planning , Strategic control , Financial control Your Answer Strategic planning , Strategic control , Human resource planning True/False Question The technical changes will trigger a set of political issues. Correct Answer True Your Answer True Multiple Choice Single Answer Question Who are criticized for developing training and development strategies which do not match business priorities? Correct Answer HR Teams Your Answer HR Professionals Select The Blank Question The ability to hold the business together as a totality while simultaneously changing it is known as ________. Correct Answer Coherence in the management of change Your Answer Coherence in the management of change Multiple Choice Single Answer Question Line Managers should insist on involving HR Professionals :Correct Answer In business strategy making process Your Answer In business strategy making process
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Match The Following Question Correct Answer Your Answer HR Agenda --Retention of Talents HR Practitioners --Mentor HR Strategists --Embedded practices Responsibilities of HR-- Recruitment Multiple Choice Single Answer Question Who, in the past expected periodic unemployment over their careers? Correct Answer Blue collar workers Your Answer Administrative staff Multiple Choice Single Answer Question When top managers lay off technical & professional workers, they must assess the impact of such lay off on :Correct Answer The remaining corps of employees Your Answer The remaining corps of employees Multiple Choice Multiple Answer Question IT sector employers are looking for :Correct Answer Specific skills , Experience , High market value Your Answer Specific skills , Experience True/False Question HR partner will probably be involved in some way with the implementation of the solution. Correct Answer True Your Answer True Multiple Choice Single Answer Question What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them, rather than to a fixed interview schedule? Correct Answer Flexibility Your Answer Flexibility Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement.
Correct Answer Culture Your Answer Culture Match The Following Question Correct Answer Your Answer Classic consultancy cycle --Gaining Entry Technology--Working Practices Dave Ulrich --Appropriate risks Gareth Morgan-- Formal Authority True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family , Leisure , Career Your Answer Leisure , Career Multiple Choice Single Answer Question The adult learning process does not include :Correct Answer Continuous professional development Your Answer Continuous professional development Select The Blank Question ________ responsibility is to keep up to date & keep up with the information flow. Correct Answer Knowledge owner's Your Answer Knowledge manager's Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer Sophisticated human relations mode Your Answer Sophisticated human relations mode True/False Question The only real measure of the quality of a product and service is whether it delivers customer satisfaction. Correct Answer True Your Answer True Select The Blank Question Let go of unnecessary routine tasks means ________. Correct Answer Bebureaucratize Your Answer Centralize Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Your Answer About relationship building , Is obvious area for active collaboration between human resource professionals and the line , Considered a key component of change management Select The Blank Question HR Scorecard stands alone but fits into the ________ scorecard. Correct Answer Balance Your Answer Corporate True/False Question Time is not a major constraint as the organization works at full capacity throughout the year. Correct Answer False Your Answer True True/False Question If mergers are handled `professionally they can never backfire. Correct Answer False Your Answer False Select The Blank Question The majority of respondents commented on the negative features of working in a political environment, including the adverse effects on job ________. Correct Answer Satisfaction Your Answer Satisfaction
Multiple Choice Single Answer Question The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Correct Answer Results Your Answer Policies Multiple Choice Multiple Answer Question The unfairness issues are associated with :Correct Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Your Answer Comparisons with other organizations , Feelings that other classes of employees in the same organization are more favorably treated Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? Correct Answer The introduction , Maintenance , Improvement Your Answer The introduction , Maintenance , Improvement Select The Blank Question ________ performance does not occur in a vaccum. Correct Answer High Your Answer Individual Select The Blank Question Individual level where people are usually motivated to close the gap between their current and desired ________. Correct Answer Capabilities Your Answer Skills Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Financial projections , Company positioning , Mission statement Your Answer Mission statement , Financial projections , Company positioning Multiple Choice Multiple Answer Question Some prerequisites of HR team include :Correct Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Your Answer Interpersonal and consultancy skills , Planning and implementation skills , Willingness to learn from other organisation Multiple Choice Single Answer Question Today what has become more salient in lay off procedures? Correct Answer Interpersonal dimensions Your Answer Seniority True/False Question Mission can provide a steering force for organization improvement. Correct Answer False Your Answer True True/False Question Flatter structures can reinforce the desire to hoard information. Correct Answer True Your Answer True Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Recruiters True/False Question The technical changes will trigger a set of political issues. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question The 100 day plan addresses most of the integration issues at the level of :Correct Answer Human resource matters , Systems , Processes Your Answer Systems , Processes , Top management Select The Blank
Question The generalists should develop ________. Correct Answer At least one area of expertise Your Answer At least one area of expertise Multiple Choice Single Answer Question The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Correct Answer Hostile Your Answer Hostile Multiple Choice Single Answer Question Which is HR's most precious asset? Correct Answer Credibility Your Answer Credibility Multiple Choice Multiple Answer Question Forms of employee participation in idea generation are :Correct Answer Suggestion schemes , Quality circles , Problem-solving groups Your Answer Suggestion schemes , Quality circles , Assessment centers Select The Blank Question In Roffey park's survey, electronic mail is used by ________ percent of respondents. Correct Answer 78 Your Answer 78 Multiple Choice Multiple Answer Question Right people are being :Correct Answer Hired , Promoted , Transferred Your Answer Hired , Promoted , Retained Multiple Choice Single Answer Question If there is too much stability the organization can become :Correct Answer Internally focused Your Answer Internally focused Multiple Choice Multiple Answer Question Critical success factors consist of :Correct Answer People , Financial performance , Market share Your Answer People , Financial perspective True/False Question Perhaps the biggest obstacle to shared learning is a blame culture when things go wrong. Correct Answer True Your Answer True Select The Blank Question Human Resource Management in the multidivisional company - The authors of this book is ________. Correct Answer Purcell and Ahlstrand Your Answer Purcell and Ahlstrand True/False Question Professor Robert B. Reich has identified six 'social glues' of the company of the future. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation , Acceptance , Commitment Your Answer Preparation , Acceptance , Motivation Multiple Choice Single Answer Question The first task is for the human resource function to clarify its own :Correct Answer Priorities Your Answer Commitment Multiple Choice Single Answer Question Cross-boundary working is where employees of different corporate cultures are required to work :Correct Answer Closely together Your Answer Closely together LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Radford defines responsibilities of HR.
Correct Answer True Your Answer True True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. Correct Answer True Your Answer True Select The Blank Question Performance management of the ________ has mainly focused on activity management. Correct Answer 1990's Your Answer 1970's Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy , Formal structure , Human resource system Your Answer Mission & strategy , Formal structure , Human resource system True/False Question In real terms, the cost of quality is the cost incurred in not getting things right first time. Correct Answer True Your Answer True True/False Question Much criticism of PRP stems from its failure to take account of team needs. Correct Answer True Your Answer True Select The Blank Question ________ of management is likely to be another key agenda item. Correct Answer Quality Your Answer Quality Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson Your Answer Shaun Tyson Select The Blank Question Pettigrew & Whipp identified ________ central factors for managing change successfully. Correct Answer Five Your Answer Three Multiple Choice Single Answer Question What senior executives do? Correct Answer Develop Strategy Your Answer Develop Strategy Multiple Choice Multiple Answer Question The different linking themes include :Correct Answer Competencies , Technology , International dimensions Your Answer Holistic approach , Competencies , Technology Select The Blank Question ________ issues tend to be well disguised. Correct Answer Territorial Your Answer Political Multiple Choice Multiple Answer Question Business strategy content are :Correct Answer Socio economic , Technological , Political-legal Your Answer Socio economic , Technological , Work systems True/False Question In practice, the right balance between individuals & team has never proved to be elusive. Correct Answer False Your Answer False True/False Question Changing any process in isolation is a fool's errand. Correct Answer True Your Answer True Select The Blank Question Strategy as an emerging process of ________. Correct Answer Action
Your Answer Organization True/False Question Develop a commitment of how to organise and manage for competitiveness. Correct Answer False Your Answer True Select The Blank Question Strategic thinking is a ________ process. Correct Answer Continuing Your Answer Ongoing Multiple Choice Single Answer Question Which of the following is not a method of learning? Correct Answer Outdoor development Your Answer Outdoor development Multiple Choice Single Answer Question What does change bring about for individuals & organizations? Correct Answer Opportunities Your Answer Opportunities Multiple Choice Single Answer Question Majority of the cartelistic of international manager involve Correct Answer Soft skills Your Answer Intangible skills Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided , How training budgets are controlled , Evaluation practices Your Answer Type of training provided , How training budgets are controlled , Evaluation practices Multiple Choice Multiple Answer Question Prof. Peter Smith's concept is related to :Correct Answer Cultural Differences , Cross-cultural working , People work together Your Answer Cultural Differences , Cross-cultural working , People work together Multiple Choice Single Answer Question The concept of what is vital to improve the effectiveness of an organisation's process :Correct Answer Internal customer Your Answer External customer Select The Blank Question There are ________ for sharing & developing knowledge inside the company. Correct Answer Opportunities Your Answer Opportunities Select The Blank Question ________ is potentially one of the most difficult to implement effectively. Correct Answer T Q Your Answer T Q Multiple Choice Multiple Answer Question Typical actions that reduce the scope of activity of an organization include :Correct Answer Cost cutting programs , Reduction of capacity , Divestitures Your Answer Reduction of capacity , Divestitures Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer Concentrate efforts on core elements , To identify core elements Your Answer To identify core elements , Concentrate efforts on core elements , Give significance to supporting factors Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Correct Answer Outstanding communication & persuasion skills Your Answer Outstanding communication & persuasion skills Multiple Choice Single Answer Question According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Correct Answer Organizational excellence Your Answer Goodwill & reputation Multiple Choice Multiple Answer Question H R Managers are responsible for:-
Correct Answer Setting salary policy , Implementing salary policy , Administrating salary policy Your Answer Setting salary policy , Implementing salary policy , Total employment cost Match The Following Question Correct Answer Your Answer Cost of external failure The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer Cost of prevention The cost of an action to prevent or reduce defects and failures The cost of an action to prevent or reduce defects and failures Cost of appraisal The cost of assessing the quality achieved The cost of assessing the quality achieved Cost of internal failure The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True Select The Blank Question Organizations whose employees are represented by unions frequently have ________. Correct Answer Different human resources management systems Your Answer Different human resources management systems True/False Question QWL represents an image of the way people should relate to each other & to their organisation. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer Interviews with senior Management , Interviews and questionnaires with line Management , In-depth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , Collecting data Multiple Choice Single Answer Question Most important assets an organization has and their effective management is the key to its success :Correct Answer People Your Answer People Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Correct Answer Reassurance Your Answer Reassurance Multiple Choice Multiple Answer Question In the immediate transition, major events include :Correct Answer The appointment of a new board of directors , Other key appointments , Redundancies Your Answer The appointment of a new board of directors , Redundancies , Fixation of pay structures Multiple Choice Single Answer Question Strategic business partnership is :Correct Answer Not a one way street Your Answer Not a one way street Multiple Choice Multiple Answer Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size , Complexity , Sophistication of their personnel function Your Answer Size , Sophistication of their personnel function , Structural make up Match The Following Question Correct Answer Your Answer Tyson of Cranfield Companies will have in future to think of different kinds of practices to apply to employment relationships Company remains stuck in the old adversarial bargained constitutional mode Kinsley Lord Model encapsulates much of what organisation development now involves Companies will have in future to think of different kinds of practices to apply to employment relationships Murlis Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies
Armstrong Common sense is a systematic learnable discipline with a wide range of explicit competencies The agenda remains fixed Multiple Choice Single Answer Question Latent tensions like geological fault lines become visible under the condition of:Correct Answer Stress and tension Your Answer Stress and tension True/False Question Many organizations are now grappling with the need to recruit and retain loyal employees. Correct Answer False Your Answer True Select The Blank Question Cost information is seen as a responsibility of ________ as per H R Manager. Correct Answer Finance department Your Answer Finance department Multiple Choice Single Answer Question Development strategy should be guided by a :Correct Answer Vision & Set of values Your Answer Vision & Policies Multiple Choice Multiple Answer Question The SHRM contribution could include :Correct Answer The development of a joint venture culture , Team building , Development of flexibility among employees Your Answer The development of a joint venture culture , Team building , Development of flexibility among employees
True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads.
Correct Answer True Your Answer True/False Question HR can help managers to understand how to define roles in the light of business drivers and how to identify the capabilities required to do the job. True
Correct Answer True Your Answer True/False Question Competencies has been decoupled from employment. True
True/False Question Flexibility is HR's most precious asset.
Correct Answer False Your Answer True/False Question In the current state of evolution of HR, there is a perceived need to sell the value of HR. False
Correct Answer True Your Answer True/False Question By 2006, the number of individuals working part-time is expected to increase to 33 percent. True
Correct Answer False Your Answer False
True/False Question It is one thing to measure an activity, another to assess how good it is !
Correct Answer True Your Answer True/False Question Human resource activities are typically administered by competent practices. True
Correct Answer False Your Answer True/False Question QWL programs are not a vehicle for identifying & implementing changes. False
Correct Answer False Your Answer True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. False
Correct Answer True Your Answer True/False Question The real abilities of management are reflected in their competitive record against other organizations in their industry. True
Correct Answer True Your Answer True/False Question Communication is not very important in pre-merger phase. True
Correct Answer False Your Answer True/False False
Question
According to Hudson relationship more in terms of a divorce from all that is familiar.
True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer True/False HR contributions are not required during the process of business strategy formulation. False False Operational information makes the job of the personnel clerk easier. True True Organisations are attempting to integrate culture change objectives with Career Planning. False True
If mergers are handled `professionally they can never backfire. False False
True/False Question Correct Answer Your Answer In practice, the right balance between individuals & team has never proved to be elusive. False False
True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer True/False Question Correct Answer Personnel are normally in a good position to influence the content of opinion surveys. True The business side of the process begins with the strategic link as the guiding framework. False True Communication is not very important in pre-merger phase. False False
Your Answer
True
True/False Question Correct Answer Your Answer There is only a single tool available in the market for conducting a formal audit. False False
True/False Question Newsletters is one of the method of informal communication.
Correct Answer False Your Answer True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries. False
Correct Answer True Your Answer True/False Question During mergers early contacts set the tone and arrogance is common. False
Correct Answer True Your Answer True/False Question Strategic level deals with policy formulation and overall goal setting. True
Correct Answer True Your Answer True/False Question Executives often need couching in the arts of leadership especially during major True
change. Correct Answer True Your Answer True/False Question In practice, the right balance between individuals & team has never proved to be elusive. False
Correct Answer False Your Answer True/False Question Flatter structures can reinforce the desire to hoard information. False
Correct Answer True Your Answer True/False Question Open and frank dialogues between merging parties bring benefits. True
True/False Question HR strategies are expressed as bland statements.
Correct Answer True Your Answer True/False Question Business strategies are necessarily expressed in writing. False
Correct Answer False Your Answer True/False Question Much criticism of PRP stems from its failure to take account of team needs. True
Correct Answer True
True
Strategists does not distinguishes strategy from business objectives, plans, financial projections, target for shareholder value or key result areas.
Correct Answer False Your Answer True/False Question The organization's values must be conducive to productivity and quality improvement. False
True/False Question Christopher Lasch has labeled a culture of " narcissism".
Correct Answer True Your Answer True/False Question Operational information makes the job of the personnel clerk easier. False
Correct Answer True Your Answer True/False Question The only real measure of the quality of a product and service is whether it delivers customer satisfaction. True
Correct Answer True Your Answer False
True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer True/False Question Correct Answer The differences in perspective of senior management and unit managers is not very significant. False Evidence suggests unionised establishments will be less successful. False The organization's values must be conducive to productivity and quality improvement. False In practice, the right balance between individuals & team has never proved to be elusive. False The use of flexible hours, daily, weekly and annual are related to time based. True Many firms can afford to ignore the international dimensions. False In the current state of evolution of HR, there is a perceived need to sell the value of HR. True Managers are able to support people with their development as well as their current skills. False
True/False Question Correct Answer True/False Question Correct Answer True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. HR function cannot be prioritized and the appropriate focus for benchmarking can be selected. False Flexibility is HR's most precious asset. False
Correct Answer True Your Answer True/False Question The business side of the process begins with the strategic link as the guiding framework. True
Correct Answer False Your Answer True/False Question Human resource activities are typically administered by competent practices. False
Correct Answer True Your Answer True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. True
Correct Answer True
True
Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile, Publishing, financial services and insurance industries.
Correct Answer True Your Answer True/False Question E-commerce is becoming the 'normal' way to do business. False
Correct Answer True Your Answer True/False Question The technical changes will trigger a set of political issues. True
True/False Question HR partner will probably be involved in some way with the implementation of the solution. Correct Answer True Your Answer True True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True
True/False Question Professor Robert B. Reich has identified six 'social glues' of the company of the future. Correct Answer True Your Answer True True/False Question Radford defines responsibilities of HR. Correct Answer True Your Answer True
True/False Question Changing any process in isolation is a fool's errand. Correct Answer True Your Answer True True/False Question Develop a commitment of how to organise and manage for competitiveness. Correct Answer False Your Answer True True/False
Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Correct Answer True Your Answer True True/False Question QWL represents an image of the way people should relate to each other & to their organisation. Correct Answer True Your Answer True True/False Question Many organizations are now grappling with the need to recruit and retain loyal employees. Correct Answer False Your Answer True

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Select The Blank Question Continuous ________ and learning targets should be features of the process of managing for

Multiple Choice Multiple Answer Question

Employees are encouraged to delight the customers

Multiple choice Single response

3) How many levels of plan are there? 4

4) The business influences Employees morale

5) Leadership is Cause of success in business

6) The idea of quality department is outdated

7) Common understanding across business customers---

9) QFD means Quality function deployment

10) Customer is king

11) For objective evaluation of strategy, the criteria is strategic fit

13) Feiganbaums major contribution was Cost of quality.

15) Managing continual improvement is A process subsequent to defining strategies.

Multiple choice multiple answers

4) In ISO 14001 in paragraph of standard consists of requirements like

operational control emergency preparedness management reviews

7) Benefits of planning are Image Competition

8) You should know customers Current needs Future needs

3)Planning decreases time to lead in competitionTrue

4) Standard should be generic--True

5) Meaning of strategy is art/science of planningAns. True

7) Specific goals directs organizations on donts--false

9) At the time of brain storming every member starts talking.false

10) A vision for business must be compelling---True

Select the blank

1)Business is a set of ___________________ processes Strategic

4) Organisations need a leader to give a --- Direction

Match the following:

Quality of measurement process is: essential at each level in an organisation.

Monday, July 5, 2010

Total Quality Management - 1

Question Offshore purchasing requires________.

Correct Answer Little experience Your Answer Little experience

Match The Following

Multiple Choice Multiple Answer

Your Answer Depends on company's objectives , Varies from country to country

Question It's worthwhile to pursue a uniform pricing strategy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Correct Answer Your Answer

Brow ser Name: M

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank Question Commitment strategy is inherently ________.

dWV0ZXh0JyAga Brow ser Name: M

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Brow ser Name: M

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

When we look at operating-decisions we find that they are:

Strategy- A Thinking Process

equally complex mixture which maximization, influence etc.

Next five years

Operating Level Operating Level

Fig. 4.1 From vision to targets

HR professionals can provide partnership approach to addressing key organization issues.

Q. What are the issues you have to deal with?

Q. Which are the critical ones for your organization?

Q. What are the major challenges for you personally?

Q. What are the constraints of your role?

Job Descriptions Exit Interviewing

By designing and implementing HR processes which support the business strategy

Q11. Describe how HR can help in a merger situation.

Being involved in planning, transition and integration teams