Technical Notes and FAQs V4.0

Technical Notes and FAQs V4.
0
1. Introduction ............................................................................................................................... 2 Q0:How to unzip the .rar or .zip file and play the .swf file? .............................. 2 Q1: What is LAN IP and how to get it? ...................................................................... 2 Q2: What is Internet IP and how to get it?.............................................................. 2 Q3: What is Motion Detection and how to setup? ................................................. 3 2. Installation..................................................................................................................................... 3 Q4: Before installation:.................................................................................................... 3 Q5: Hardware installation: ............................................................................................. 3 Q6: Software installation: ............................................................................................... 4 3. Operation....................................................................................................................................... 5 Q7: How to enable ActiveX for Internet Explorer? ................................................ 5 Q7: How to operate and configure the camera by IE? ........................................ 8 Q8: How to operate and configure the camera by NVS Client? ....................... 8 Q9: How to get the IP cameras IP address?........................................................... 9 Q10: How to access this IP camera by public internet? ...................................... 9 Q11: How to setup preset or cruise/tour function? ............................................ 10 4. Trouble-Shooting ........................................................................................................................ 11 Q11: I cannot find the IP camera on the network? ............................................ 11 Q12: I cannot get the image from the camera? .................................................. 12 Q13: I cannot control the camera movement by IE or software? ................. 13 Q14: I cannot zoom the camera by IE or software? .......................................... 14
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Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Copyright @ 2010 China Smart Industry CO.,LTD. All rights reserved.
Skype: SmartIndustry
1. Introduction
Question No SP000 Problem type Specification Product family Software
Q0:How to unzip the .rar or .zip file and play the .swf file? For unzip it by unzip software or 7-zip software, you can get 7-zip software as blow: www.7-zip.org For play the video file by IE or Flash Player, you can download the free flash player from here: http://get.adobe.com/flashplayer/
Question No SP001 Problem type Specification Product family Network
Q1: What is LAN IP and how to get it? Your LAN IP is the IP address assigned to your computer by a networking device such as a router. A LAN IP address is only useful for communicating among networks on the same local network, in most cases the devices connected to the same router. For connecting over the Internet, It uses your Internet IP. To get the LAN IP: 1. Click Start menu. 2. Click Run 3. Input CMD, Press Enter, to get a command dialog. 4. Input ipconfig at the DOS prompt 5. Press Enter 6. Then you will get your PCs LAN IP address, Gateway address.
Question No SP002 Problem type Specification Product family Network
Q2: What is Internet IP and how to get it? Your Internet IP is the Internet-routable IP address assigned to you by your ISP or network. This may not be the same as your LAN IP, which is only useful for connections made within your LAN or local network. For example, if you have a router, your router will be issued your Internet IP address, while your computer will be assigned a different IP address for use with other computers connected to the router. To get the internet IP: Visit http://whatismyipaddress.com/ or http://www.whatismyip.com by IE, then you will get your public internet IP address.
Question No
SP002
Problem type
Specification
Product family
Network
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Q3: What is Motion Detection and how to setup? In video surveillance, motion detection refers to the capability of the surveillance system to detect motion and capture the events. Motion detection is usually a software-based monitoring algorithm which, when it detects motions/movement will signal the surveillance camera to begin record the video automatically. Motion Detection only record the video when any movement in the camera view scene. For how to setup the motion detection in our DVS Client software, please read the section 3.2.1.4 Motion Detection in the user manual H264_Monitor_Software_User_Manual.pdf in the CD. I record a setup demo video for your reference, please download it here: http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/MotionDetectionByIE.rar http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/MotionDetectionDemo.rar Then using WinRAR software to unzip this file, view it by IE or Flash Player.
2. Installation
Question No IN001 Problem type Installation Product family IP Products
Q4: Before installation: To install IP Camera, you must obtain: 1. A Category 5 network cable. A router or Hub with a free port. 3. Then connect your PC to the router using the Cat 5 cable. 4. You need full administrator rights on this PC. Check your access rights under: Start/Control Panel/Admin Tools/Computer Management/Local Users and Groups/Groups/Administrators/.
2.
Question No
IN002
Problem type
Installation
Product family
IP Products
Q5: Hardware installation:

1.
Read the user guide DOZ27 Hardware Installation.pdf at first. http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/DOZ27_Hardware_Installation.pdf

2. 3. 4.
Install the housing and camera. Blower and heaters power supply(Option) Connect a network cable (not supplied) from the camera to the router. Power up the camera. Usually the camera will auto move for test.
Question No
IN003
Problem type
Installation
Product family
IP Products
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Q6: Software installation: 1.Put the CD to your computer, Or can download the whole CD from here: http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/H264_Software_2.3.1.rar After you download the file, you need unzip it, the unzip password is: smartindustry@ebay 2. Run autorun.exe from the CD, Click English button, will get blow dialog:
The ActiveX OCX control installation: 1. Click the Install ActiveX button will popup blow dialog:
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2. Click Install to start install active x control in your computer. 3. Then click Close to finish installation of Active X control. The IP Camera Search Software installation: 1. Click IPSearcher to direct run the IPSearcher.exe from CD. 2. Or you can click Browser CD, go to: CD\English\Product software Copy the IPSearcher.exe to hard disk, then run it. 3. Run IPSearcher.exe, then click Research button, it will auto search the camera connected to the network, and show you the cameras IP address, gateway. 4. Then you can open windows program: IE(Internet Explorer) 5. Enable Active x control in IE, please refer to blow guide: Q7: How to enable ActiveX for Internet Explorer? 6. Input the cameras IP address, then access the camera by IE, 7. For IE, the user name usually is admin, the password is admin.
The DVS Client Software installation: this software is for monitor multi-camera at one software.
1. 2. 3. 4.
After run autorun.exe ,Click DVS Client to install the DVS software. Select English in the first Installer language dialog. Click Next button to finish the DVS installation. In your PCs desktop and DVS in All application under windows start menu. The DVS Icon as blow:
5. 6.
Then you can run this DVS software to access the camera now. Please click Browser CD to find the user manual for DVS software: H.264--Client Software User's Manual.pdf
3. Operation
Question No OP001 Problem type Operation Product family IP Products
Q7: How to enable ActiveX for Internet Explorer? Occasionally, Windows will block the installation of Active X control, so we need manually enable active x control for IE.
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Step 1: Open Internet Explorer, Click on "Tools" menu in the browser. Step 2: Select "Internet Options" from the pull-down menu. As blow:
Step 3: Once the Internet Options window popup, Click on the "Security" tab on the top portion. Step 4: Click on the "Custom Level" button on the 'Internet' zone option.
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Step 5: Scroll down to the ActiveX controls and plug-ins group, Select the 'Enable' radio button for all the ActiveX menu choices except the ones listed below, which should be selected as Prompt: Select Prompt for Download signed ActiveX controls Select Prompt for Download unsigned ActiveX controls Select Prompt for Initialize and Script not marked as safe
Since the remote viewing software is published in an unsigned state, please make certain that the options "Download unsigned ActiveX controls" and "Initialize and Script ActiveX controls not marked as safe" are set to "Prompt".
Step 6: Click on the "OK" button to exit and save. Click on the "OK" button again to exit out of Internet Options menu. Step 7: Do the same setting for Local Intranet zone in step 4, stpe5, step 6. Step 8: Now, EXIT your browser and restart. ActiveX should now be enabled for both local network and internet.
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Step 9: Opening the IE window and typing the IP address and port for the IP camera. After a few seconds, Maybe you will see a screen like the one below.
Step 10: Right click on the yellow bar and select Install ActiveX Control. As blow:
Step 11:After installed the ActiveX, Type in the username and password and click Login to view the cameras.
Question No
OP001
Problem type
Operation
Product family
IP Products
Q7: How to operate and configure the camera by IE?

1.
2.
3. 4.
Please do read the user Brochure for IE of customerContent.doc in the CD at CD:\SETUP\English\Mamual path If you still dont know how to operate or configure the camera by IE after read the user manual. I record a operation demo video for your reference, please download it here: http://boxstr.com/files/2076806_ltyu9/Operate_IE.rar Then using WinRAR software to unzip it. Then you can view and learn from the demo video.
OP001 Problem type Operation Product family IP Products
Question No
Q8: How to operate and configure the camera by NVS Client?

1.
2.
Please do read the user User's Manual.doc in the CD at CD:\SETUP\English\Mamual path If you still dont know how to operate or configure the camera by our software after read
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the user manual. I record a operation demo video for your reference, please download it here: http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/SearchAndConnectCamera.rar
3. 4.
Then using WinRAR software to unzip it. Then you can view and learn from the demo video.
Question No
OP001
Problem type
Operation
Product family
IP Products
Q9: How to get the IP cameras IP address? We have two ways to find the IP address. 1. Start IPCameraSearch.exe software. 2. Click Search button. 3. The software will automatically search for the camera, and will display the camera name, IP address and etc. in the message list. 4. The other way to find the IP address. 5. Go to the start menu, find IP Camera folder, start IPCameraSearcher.exe software, 6. Click Search button, then it will show you the IP cameras name and IP in the local network. 7. By this IPCameraSearcher.exe software, you also can change the cameras IP address, Gateway, port and etc.
Question No OP002 Problem type Operation Product family IP Products
Q10: How to access this IP camera by public internet? Make sure you can access this IP camera in local network. 2. Set up the Port Forwarding or Virtual Server at your router on port 8001 for both TCP and UDP. WebCAM requires certain ports to be open on your router to allow other computers on the Internet to see it on your internal network. Normally, your router will have the less common ports disabled or blocked by the routers built-in firewall. In order for the WebCAM applications to work properly and not be blocked, the firewall settings need to be configured. In each instance there will be a trigger port and incoming port(s), where traffic on the trigger port tells the Firewall to open the incoming ports. The WebCAM require that TCP Port 8001 and UDP 8001 (default settings) be opened to the Internet. If your Internet service Provider blocks port 8001, youll need to reconfigure your camera and router to other ports such as 8002,8003, etc. To change the port settings on the camera, youll need to use the software IPCameraSearcher.exe. Depending on the router manufacturer and model. If your IT people dont know how to configure the router, Please refer to the blow link of most type of routers port forwarding for this:
1.
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http://www.portforward.com/english/routers/port_forwarding/routerindex.htm if still cant find a solution, please contact your router manufacturer for further assistance in configuring the router Port Forwarding. Please refer to http://portforward.com for the reference.
Question No
OP003
Problem type
Operation
Product family
IP Products
Q11: How to setup preset or cruise/tour function? Please note: only DOZ27 camera have preset and cruise function. DOZ27R have preset function. DOZ27i, DOZ27W dont have any preset or cruise function. Please refer to the preset and cruise setting step by step as blow: http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/PresetAndCruiseSettings.rar
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4. Trouble-Shooting
Question No TS001 Problem type Trouble-Shooting Product family IP Products
Q11: I cannot find the IP camera on the network?
Problem:
I connect the camera to my router, but why the GetIP.exe or IPCameraSearcher.exe software cannot find the IP camera on the local network?
Cause:
This issue can be caused by any of the possibilities below: 1. The PC and camera is on a different subnetwork. Our cameras IP usually start as 192.168.1.233, but if your PCs IP does not start at 192.168.1. * then you will meet this problem. 2. A faulty Cat 5 network cable.
Solution:
1. Using a different subnetwork: Find the cameras IP which is printed on the camera package or camera body. Then change your PCs configuration for the same subnetwork. First change your PCs IP start with 192.168.1.* according to the cameras IP. Then change your PCs gateway to 192.168.1.1. Then run IPCameraSearcher.exe to search for the camera again. If you can find the camera now, you can update the cameras IP and gateway address similar to your PCs old IP and Gateway address in IPCameraSearcher.exe software. Change your PCs IP and gateway back to the old one. Search the camera again. 2. Replace the faulty Cat 5 cable Make sure the cat 5 cable is OK. For testing you can use this cable to connect the PC and router, then you can check if it works OK. 3.Other solution: Finally, if none of the above solutions resolve your issues, it is recommended that you choose another PC and router to test it.
Question No TS002
Problem type
Trouble-Shooting Product family IP Products
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Q12: I cannot get the image from the camera?
Problem:
I already find the camera on the network, login into the camera successfully both by IE or IPCamera Client software, but can not get the image from the camera
Cause:
This issue can be caused by any of the below possibilities: 1. The cameras Active X control IMMP4Control.OCX did not install at your PC. 2. The Active X control is not enabled in your IE. 3. The port 8001 was closed or blocked at your router or firewall. 4. The Anti-virus or firewall blocked the port 8001 or image. 5. The camera run long time continuely.
Solution:
1. The cameras Active X control NVX.ocx did not install at your PC: Find the NVX.exe under the Product Software folder in the CD. Double click NVX.bat in this folder to install the Active X control. 2. The Active X control is not enabled in your IE:
3. The port 8001 was closed or blocked by your firewall or router: The IP camera needs two open port: Port 8001 is the default port for http traffic, UDP port 8001 for transmit the camera control commands. Please go to your router, check the port 8001 is blocked or not. Open this port 8001 for IP camera. Please go to your firewall, check the port 8001 is blocked or not. Open this port 8001 for IP camera. 4. The Anti-virus or firewall blocking port 8001 or image. Disable or close all the Anti-virus, firewall or the IE toolbar software as: Yahoo toolbar, then try it again. 5. If the camera run at long time, please power off the camera, then power on the camera after ten mixtures. Then you will get the image. 6. Finally, if none of the above solutions resolve your issues, it is recommended that you choose another PC and router to test it.
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Question No TS003
Problem type Trouble-Shooting Product family IP Products
Q13: I cannot control the camera movement by IE or software?
Problem:
The camera can move automatically after power on. In IE or the software, we can see the image from the camera, but we can not move the camera by press the left/right/up/down button or just some of direction can move.
Cause:
This issue can be caused by any of the possibilities below: 1. The unstable connection of the control cable. 2. The wrong protocol configuration in the camera software. 3. The wrong protocol configuration in the camera hardware.
Solution:
1. The unstable connection of the control cable. Power off the camera. Open the camera dome. There are two cable connect to the bottom of the zoom camera. One cable is video cable, the other cable is control cable. Please try to unplug this control cable. Then plug in it again. If can not unplug this control cable, please check the connection is stable or not. Make sure the connection is correct. 2. Wong protocol software configuration: Access the camera by IE. Go to Setup-> Network Setup -> Config PTZ dialog. In this dialog, please setup the protocol as following: For DOZ27: Protocol: Pelco-D-510 Address: 1 Baud rate: 2400 For DOZ27R: Protocol: Pelco-D-500 Address: 1 Baud rate: 2400 For DOZ27i,DOZ27W: Protocol: Pelco-P-109 Address: 1 Baud rate: 9600 Then click finish or save button to save. Then restart the camera, try it again. 3. Wong protocol hardware configuration: If you check the first solution software and still meet this problem, please
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check the hardware configuration. Power off the camera. Open the dome, get the camera body, please check the protocol control DIP Main board as blow:
Please make sure your cameras DIP is the same as above picture from 1 to 8. If any DIP is difference, please change the DIP as the picture. Then power on the camera and try it again. 3.Other solution: Finally, if none of the above solutions resolve your issues, it is recommended that you take a picture of your cameras hardware DIP configuration and send it to me. Then we will try to help you for this.
Question No TS004 Problem type Trouble-Shooting Product family IP Products
Q14: I cannot zoom the camera by IE or software?
Problem:
The camera can move automatically after power on. In IE or the software, we can see the image from the camera, we can move the camera in left,right,up,down direction, but we can not zoom in or zoom out the camera?
Cause:
This issue can be caused by any of the possibilities below: 1. The unstable connection of the control cable. 2. The wrong protocol configuration in the zoom camera.
Solution:
1. The unstable connection of the control cable. Power off the camera. Open the camera dome. There are two cable connect to the bottom of the zoom camera.
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One cable is video cable, the other cable is control cable. Please try to unplug this control cable. Then plug in it again. If can not unplug this control cable, please check the connection is stable or not. Make sure the connection is correct. 2. The wrong protocol configuration in the zoom camera. Open the camera dome, go to the bottom of the zoom camera. There are five small black button as blow: Center button: menu button, press this menu to start menu setting. Right button: move button, move the current menu to other menu. Left button: select button, change the menu option to another. Eg: change the baudrate from 9600 to 4800.
Access the camera by IE. Press the center Menu button, it will show you the camera menu, if it is Chinese language, please move the menu to first menu, then press left select button to change it to English.
Please make sure the ADDR is 001, not 000. Then press center menu button to save this change. Continue press move button to go to the second dialog as blow:
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Make sure the BAUD is 2400 here. Press menu button to save and quite from this menu. Then try it again.
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Technical Notes and FAQs V4.

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Q5: Hardware installation:

Read the user guide DOZ27 Hardware Installation.pdf at first. http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/DOZ27_Hardware_Installation.pdf

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Q7: How to operate and configure the camera by IE?

Q8: How to operate and configure the camera by NVS Client?

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Q11: I cannot find the IP camera on the network?

Trouble-Shooting Product family IP Products

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Q12: I cannot get the image from the camera?

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Problem type Trouble-Shooting Product family IP Products

Q13: I cannot control the camera movement by IE or software?

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Q14: I cannot zoom the camera by IE or software?

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

Mobile: +86 13923362710 E-mail: SmartIndustry@gmail.com

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