T a ky ufr s gNurinsPo Upon encountering any sort of technical error, please h n o o ui n tt i r. io t first refer to this document.

If your error does not appear in this document, or if you have additional questions regarding your error, pes cnat xy S s msT cncl u p r l e o tcA x a yt eh i S p ot a e a Department at 800-709-2799 (within US) or 281-652-5532 (outside US), extension 9, M F between 9am and 6pm, or via email at support@axxya.com, 24 hours per day. We regret this inconvenience but will resolve your issue immediately.

Please Note: For users of versions after Single Version 2.5, the name of the folder First Databank in the path C:\Program Files\First Databank\Nutritionist Pro has changed to Axxya Systems, where the path will be C:\Program Files\Axxya Systems\Nutritionist Pro.

PART ONE: STANDALONE PRODUCT

TOPIC: ODBC Errors When Attempting to Launch Nutritionist Pro
A. The most common cause of this error is that multiple user accounts have been set up on the PC, yet the user who is attempting to use Nutritionist Pro does not have rights to the sf rfle C:\Program ot e od r wa s Files\Axxya Systems\Nutritionist Pro. This can be resolved by an administrator logging on to the PC and granting all users full rights over that folder. B. If this does not resolve the issue, one other possibility is that for some reason the ODBC Data Source has been corrupted. This can be viewed by going to Start/ Control Panel/ Administrative Tools/ Data Sources and clicking the System DSN tab. Check the properties and settings that you see when you click Configure for the Nutritionist Pro entry. When you click Select the database name should be Nutritionist Pro.mdb and the location should be C:\Program Files\Axxya Systems\Nutritionist Pro. C. If this does not solve the error message, destroy and recreate the System DSN by clicking Nutritionist Pro and selecting Remove. For the standalone version, create a new DSN with the name above and re-select the database path and name as above.

TOPIC: Moving a Standalone Installation and Preserving the Database

A. On the originating machine, launch Nutritionist Pro. Go to the Help menu, then select About Nutritionist Pro. Record the version that is shown. Except for version 1.1, you may ignore any numbers after x.x. For instance you only need to know 2.2, 2.3, 2.4 etc. Then verify that you have possession of the standalone version of the corresponding disc. B. Exit the product. Save (do not move) the Nutritionist Pro.mdb from the C:\Program Files\ First Databank\Nutritionist Pro folder to a CD. C. Install the corresponding disc from Part A onto the new PC. Please note that the new PC must have never had any version of Nutritionist Pro installed on that machine. D. Paste the saved .mdb from Part A into the C:\Program Files\First Databank\Nutritionist Pro folder of the new PC. This will overwrite the blank one that was just installed by the install disc. E. Perform the normal licensing of the PC by selecting Licensing from the Start/ All Programs/ First Databank/ Nutritionist Pro program group. Keep the window open, then contact Axxya Systems for a license key. F. Confirm that the database contains your customized data from your old PC. In other words, go to the Database Foods portion of the application, choose Open Foods. Under the Status tab at the Data Source selection, choose Custom Foods and press Search. This will display user-added foods and recipes.

If you are performing this move and also updating your software version:
i. ii.

Follow the process above making sure that the first installation on the new PC matches the first version of the copied database. Then perform the following steps based on your scenario: Originating PC Version Equal to 2.3 or LowerInstall new versions in sequence on the new PC until you arrive to version 2.4. MAKE S R T S L C E A R wh npee tdwi df, U E O E E T R P I e rsne t Mo i h y R p i o R mo e. olw E C is l t nwi a e a ,r e v F l r o A H nt l i aa o t Data Update from the Start/ All Programs/ h First Databank application list. After arriving at 2.4 and performing the Data Update on 2.4, install 3.1 disc, which will automatically launch a Data Update to 3.01 Originating PC Version Equal to 2.4 or HigherInstall 3.1 disc, which will automatically launch a Data Update to 3.1.

The version history is: 1.0 1.1 (3/2001) 1.1 (9/2001) 1.2 1.3 2.0 2.1 2.2 2.3 2.4 2.5 3.0 3.1

PART TWO: NETWORK PRODUCT

TOPIC: Moving a Network Installation and Preserving the Database
A. On the client machine, launch Nutritionist Pro. Go to the Help menu, then select About Nutritionist Pro. Record the version that is shown. Except for version 1.1, you may ignore any numbers after x.x. For instance you only need to know 2.2, 2.3, 2.4 etc. Then verify that you have possession of the network version of the corresponding disc. B. Exit the product. Using the Database Server Monitor of the old installation, stop the server and all client machines. C. Copy (do not move) the NutritionistPro.db from the C:\Program Files\ First Databank\Nutritionist Pro Network folder to a CD or another place on the network. D. Install the corresponding disc from Part A onto the new server. E. Paste the saved .db from Part A into the C:\Program Files\ First Databank\Nutritionist Pro Network folder of the new server. This will overwrite the blank one that was just installed by the install disc. F. Start the Database Server Monitor on the new server and click Start Server. G. Acquire and run the licenseresete.exe. This is necessary because the pasted database contains a license appropriate to only the server that it was previously installed on. H. Perform the normal licensing of the server by clicking the License button of the Database Server Monitor. Keep the window open, then contact Axxya Systems for a license key. I. Confirm that the database contains your customized data from your old server. In other words, on the client machine, go to the Database Foods portion of the application, choose Open Foods. Under the Status tab at the Data Source selection, choose Custom Foods and press Search. This will display user-added foods and recipes.

If you are performing this move and also updating your software version:
i.

Follow the process above making sure that the first installation on the new server matches the first version of the copied database. ii. Then perform the following steps based on your scenario: Originating Server Version Equal to 3.0 or LowerInstall new versions in sequence on the new server until you arrive to version 3.1. MAKE S R T S L C E A R wh npee tdwi df, U E O E E T R P I e rsne t Mo i h y R p i o R mo e. 2.5 and below, follow EACH installation with a Data Update from the Start/ e a , r e v For r All Programs/ First Databank application list. Starting at 3.0 the shortcut is Start/ All Programs/ Axxya Systems/ Nutritionist Pro Network/ Data Update. The version history is: 1.0 1.1 (3/2001) 1.1 (9/2001) 1.2 1.3 2.0 2.1 2.2 2.3 2.4 2.5 3.0 3.1

T I : l n R ciig tb s S re No F u d Err sa e OPC C i t eevn Daa ae ev r t o n r Mesg e o 3

A. Commonly after client upgrade, ODBC System DSN is corrupted, where the network is not recognizing the client version. B. Go to Control Panel/ Administrative Tools/ Datasource Administrator/ System DSN tab/ Nutritionist Pro/ Configure button/ Network tab. All boxes should be unchecked except TCP/IP. Next to this must be the words host= 5. 5 5. 5wh r 25 itepa des fh sre o, 25 5. 5 5, ee 5 sh i d rs o te ev r r 2 2 2 alternatively, the server name. Please note there can be no spaces in the host=serveraddressorname text.

TOPIC: Allowing the Nutritionist Pro Network Service to Remain Started After Administrator Logs Off of Server (resulting error: client unable to launch program)
A. Access the registry at the server by going to Start/ Run/ regedit/ OK. B. Go to HkeyLocalMachine\SYSTEM\CurrentControlSet\Services\NutritionistPro. C. Right click on the name and select Modify. D. Modify the ImagePath value, by entering a single space after dbsrv7.exe and by entering the following: h Nurins rPes n t tees sae eoe h d s. l ,hss ae v tt i Po. l e oe h r ia p c b fr te ah A s tiics-sensitive, so io t a o the N and the P must be capital. E. Re-boot the server for changes to go into effect.

TOPIC: When Two Instances of Nutritionist Pro are Running on the Same Network, and the Client Logs On To the Wrong One (resulting error: client unable to launch program)
A. This is common when users are moving from an old server to a new server. B. Starting with version 7 of Adaptive Server Anywhere (ASA), when a second instance is launched on the same network or server, the second one automatically uses a port that is different from the first in order to avoid both instances attempting to respond to ec oh r clients. It appears that ah te s in most cases the first will use port 2638 (default port) and the second will use 49152. A given IP address has thousands of ports available, but only one will be used by a given application. As a result, any client ODBC DSNs that are configured with no port number (IP address only) will continue to log in to the first server, even after a re-boot of the client. As a result, the client DSN must be configured to the appropriate port number during a transition. C. Use this command line to observe which port is chosen by the second instance executed from the C:\Program Files\ First Databank\Nutritionist Pro Network folder: dbsrv7.exe -z -gd all -c 20M -n Nutrition NutritionistPro.db -n NutritionistPro . D. Hit enter. E. Refer to the client DSN as noted in ths ou nsc o O I : l n R ciig aa ae id c me t et nT PC Ci t ee n D tb s s i e v Sre No F u d Err sa e On all licensed client machines, go to the host=ipaddress text ev r t o n r Mesg . o and add ;port=portnumber . F. Always reboot the client after a DSN change for the change to take effect.