Small and Medium Enterprises Development Agency of Nigeria

INTRODUCTION If human beings are perceived as potentials rather than problems, as possessing strengths instead of weaknesses, as unlimited rather than dull and unresponsive, then they thrive and grow to their capabilities. - Bob Conklin

Human resources are the most important assets in any business. -they can help the business to succeed and if not well manage, can also make a business to fail.

Sources of Hiring People Through direct application Through indirect unsolicited applications By introduction from other people and institutions Through Advertisement Through references e.g current employees Through Agencies e.g Recruitment Agencies. e.t.c
4

Infact; more business have failed because of the factor of Human Resources than any other factors else.

And the success of most businesses that are doing well is largely due to capable, efficient, effective and result yielding Human Resources.

As Business people or Institutions, what are the Quality to look for in a would be or existing employee Understanding of the goals Understanding of the Business Capability Business Competencies Relevant skills Relevant Qualification Ability to work hard Ability to work in a Quality way Team Spirit Willingness to learn and Improve Honesty and Integrity Reliability and Responsibility Discipline Respect to people, Institution and Customers Good work attitude e.g Punctuality etc
6

WAYS TO MANAGE YOUR WORKERS FOR MAXIMUM RETURNS

Competitive reward and pay Fairness in dealing with them Empathy and feeling for them Show them respect Have a standard rule for dealing with issues Lead by Example Handle issue of indiscipline promptly Reward extraordinary performance Show appreciation for outstanding work Train in Every area you know you can improve efficiency and in every area where individual needs to improve Encourage them to grow Help them in every area to mould a good future Emphasize regularly to them that business is difficult and is a lot of hard

work

Ways to motivate your workers

* * * * * Increase pay for consistent good work Bonuses Promotion Granting of Awards Letter of commendation for good performances. etc
8

What do you need to reward?

Impressive performances Loyalty to the Enterprise Commitment to work Achievement of set target Achievement of profit target Good work attitude Punctuality Good attitude Good Interpersonal relationship e.g with superiors, with Colleagues and with subordinates Honesty and Integrity
9

Common problems with Employees Today

Inefficiency Poor Skills Lack of Competence Bad Attitude Fraudulent attitude Lack of Discipline Poor Initiative Indiscipline etc.
10

Ways to solve and manage such problems

Your job as an entrepreneur is to seek wisdom and ways of solving these problems. The key things is, whenever any human problem raise its head, you must solve it in a fair manner, in a just manner, in a precise and prompt manner.

11

Reflection

Identify some problems you have faced in the past and How you have solved them.

12

Some of the tips of Hiring rightly

-

seek applications at all times Check and check on the past Obtain references Take a Guarantor if you can Training is Continuous Do not bring in emotion into your recruitment. Let them understand your goal as much as possible. Help them in every way you can Treat them as human beings not as objects.
13

Ways to make your Employee help you in achieving your goals

= = = = = = = = = = = = = Hire the right people Make it Clear to them what is expected in terms of result Instill necessary discipline and control Provide necessary facilities Provide good job training Penalize poor performance promptly motivate, encourage and provide help for them regularly. Empower them Make them accountable Give responsibility Operate good record system Provide opportunity for learning and growth Challenge people to be at their best all the time.
14

most important in the enterprise. The Entrepreneur should understand the workforce and motive them towards the attainment of the goals and objectives of the enterprises.

15

Conclusion
As an entrepreneur, you must realise that you are responsible for your mistakes as well as the mistakes of your employees. If you cannot hire and fire, including yourself, you should not be an entrepreneur. Your success or failure as an entrepreneur depends a lot on your team skills. An entrepreneurs job is to get people to work as a team.
16