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Highlights
Passengers can be reunited more quickly with bags that have been mishandled Reduced compensation payments for mishandled bags Fewer misloading errors Improved customer satisfaction Works with existing systems Growing passenger numbers, tight turnaround times, contract pressure for cost reduction and tough new security regulations make it a major challenge to keep track of baggage. Many airlines are facing increasing costs arising from compensation claims for missing bags. Inefficient baggage handling systems leave passengers and airlines dissatisfied. Passengers expect airline check-in and transfer processes to be fast, efficient and hassle-free. Well handled baggage is a key factor in creating a positive experience for passengers. For an airport, improved baggage handling control helps the airport to optimise baggage planning and execution, which can help to attract more business. Developed for one of the worlds largest airlines with eight years of operational experience, the IBM Baggage Track and Trace (BTT) solution is designed for airports or airlines that need to improve management of baggage tracking and reconciliation. Because it is based on existing assets, it can be delivered more quickly and at lower cost than a custom approach. BTT provides airport and/or airline staff with information to identify the path and location of a bag. This helps them to reunite the bag with the passenger more effectively, minimising the impact of mishandled baggage and ultimately reducing operational costs. The system links the delivery of a bag with customer details. This enables agents to provide a more efficient and proactive level of service. It provides both real time and postevent baggage event information to agents world-wide, including the time and place of registration, details of when a bag passes into or out of an airport and any reflighting information. In addition, BTT provides: Layered security options with access determined by a users role In-depth reporting Each baggage record includes the weight of the bag, which helps the airline or handling agent to manage compensation claims Manifest details of where bags are within the aircraft hold, which speeds up the process of offloading baggage from missing passengers before flight An audit trail of all baggage from check-in to final delivery. BTT uses industry standard messaging and links with SITAs WorldTracer automated service for lost and mishandled baggage. IBM can provide additional functionality to meet the specific requirements of an individual airline or airport.
IBMs Baggage Track and Trace solution is integrated with existing airline and airport systems, including SITA WorldTracer
Future direction
In the next release BTT will become a fully fledged Service Oriented Architecture (SOA) component that exposes a set of basic and composite business services for consumption across the entire enterprise (see diagram below). The system design will remain centred on the BTT database but with business rules and business services implemented completely independently of the database. This means that the BTT system will not be locked into infrastructure such as database, operating system and hardware, providing easy system portability and high flexibility. However, the SOA design will be equally easy to deploy and integrate in a non-SOA environment.
IBMs vision for future airport architecture takes a services based approach
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Further Information
For further information, please visit ibm.com/travel, or contact us via email at ASGfarnborough@uk.ibm.com
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