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Too much emphasis on short-term financial performance Failing to take advantage of strengths and opportunities Failing to recognize competitive threats Neglecting operations strategy
Why Some Organizations Fail Too much emphasis in product and service design and not enough on improvement
Neglecting investments in capital and human resources Failing to establish good internal communications Failing to consider customer wants and needs
Mission/Strategy/Tactics
Strategy Strategies Plans for achieving organizational goals Mission The reason for existence for an organization Mission Statement Answers the question What business are we in? Goals Provide detail and scope of mission Tactics The methods and actions taken to accomplish strategies
How does mission, strategies and tactics relate to decision making and distinctive competencies?
Strategy Strategy Tactics Tactics Mission Mission
Strategy and Tactics Distinctive Competencies The special attributes or abilities that give an organization a competitive edge. Price Quality
Mission Goals Organizational Strategies Functional Goals Finance Strategies Marketing Strategies Operations Strategies Tactics Tactics Tactics Operating procedures Operating proceduresOperating procedures
Location Location
Service Service
Burger King
Flexibility Flexibility
Express Mail, Fedex, One-hour photo, UPS Rapid delivery On-time delivery
Time Time
Sony TV Lexus, Cadillac Pepsi, Kodak, Motorola High-performance design or high quality Consistent quality
Exam
p
les of Distinctive
Strategy Formulation Order qualifiers Characteristics that customers perceive as minimum standards of
acceptability to be considered as a potential purchase Order winners Characteristics of an organizations goods or services that cause it to be perceived as better than the competition
Key External Factors
Human Resources Facilities and equipment Financial resources Customers Products and services Technology Suppliers
Quality and Time Strategies Quality-based strategies Focuses on maintaining or improving the quality of an organizations
Time-based strategies
Focuses
Operations Strategy A Framework for Operations Strategy Meeting the Competitive Challenge Productivity Measurement
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Sanoop Valappilekandyleft a comment thank u 06 / 08 / 2010 rishi1987left a comment nice work..................................... 05 / 02 / 2010 yastepacaleft a comment helpfull information, thanks 02 / 18 / 2010 chuperamigos replied: hola mi nombre es baltazar mayo nieto soy su alumno de proceso de manufactura, practicamente este docuemento contiene todos los temas vistos en la clase. 03 / 07 / 2010 CiCiLLi replied: solo que en esta paginha scribgd se desconfiguero 03 / 05 / 2010 CiCiLLi replied: http://yazceci.wordpress.com/wp-admin... esta es la original 03 / 05 / 2010 CiCiLLi replied: subi mi trabajo en esta pagina (scribd) en mi usuario. y aparte me inscribi en wordpresss.com y lo subi en esa pagina en el sig link http://yazceci.wordpress.com/?attachm... 03 / 05 / 2010 smotsobleft a comment Thanks a lot... Its very useful 12 / 16 / 2009 Upload a Document
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