Communication

Dipanjon Konwar,

B.E., MBA

Visiting Faculty, Dept. of Business Administration, G.U. Quality Management Consultant & Certified Auditor, QMS ISO-9001, EMS ISO-14001, OHSAS 18001 & HACCP

Communication
Communication is the exchange and flow of information and ideas from one person to another. It involves a sender transmitting an idea to a receiver. The term communication is used in a broader sense. It does not just signify transmitting or receiving a message. It means transmitting a message such that the receiver understands it properly. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Studying the communication process is important because you coach, coordinate, counsel, evaluate, and supervise through this process. It is the chain of understanding that integrates the members of an organization from top to bottom, bottom to top, and side to side.

Functions of Communication

Control member behavior. Foster motivation for what is to be done. Provide a release for emotional expression. Provide information needed to make decisions.
-- S T E P H E N P. R O B B I N S

The Communication Process

Communication : Transference and understanding of meaning. That is what we try to do, speak to those near us. Communication Process: The steps between a source and a receiver that result in Transference and understanding of meaning
Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feelings. Encoding: Next, a message is sent to a receiver in words or other symbols. Decoding: lastly, the receiver translates the words or symbols into a concept or information that he or she can understand.

Interpersonal Communication
Oral Communication
Advantages: Speed and feedback. Disadvantage: Distortion of the message.

Written Communication
Advantages: Tangible and verifiable. Disadvantages: Time consuming and lacks feedback.

Nonverbal Communication
Advantages: Supports other communications and provides observable expression of emotions and feelings. Disadvantage: Misperception of body language or gestures can influence receivers interpretation of message.

Communication Barriers
Perceptions Filtering Information Overload Language
Jargon Ambiguity

Barriers to Effective Communication

Barriers to Effective Communication (Contd..)

emotions
How a receiver feels at the time a message is received will influence how the message is interpreted.

language
Words have different meanings to different people.

Nonverbal Communication

Actions, facial gestures, voice intonation, silence, etc. Transmits most info in face-to-face meetings Influences meaning of verbal and written symbols Less rule bound than verbal communication Important part of emotional labor Automatic and unconscious

Cross-Cultural Communication
Verbal differences Language Nonverbal differences Voice intonation Interpreting nonverbal meaning Importance of verbal versus nonverbal Silence and conversational overlaps