PUBLIC TRANSPORT LIMITED

ORGANIZATIONAL STRUCTURE

Vision
To be the largest transportation company in Pakistan and the MENA region''

Mission Statement
We aim to achieve our vision through Innovative applications of new technologies

 Being reliable, economical, safe and comfortable Implementing best business Practice in transportation A people-oriented and customer-focused corporation

Values
PTL's organization-wide commitment to exceptional service will be second to none. We will hold ourselves to the highest service standards and will institute more corporate measures than any other public transport company in the country to ensure consistently superior service.

Prime Transport Limited

Prime Transport Limited (PTL) will be more than the world's leading public transport company. Our team of professionals committed to enabling your success by delivering a highly personalized level of service that exceeds your expectations. Our objective is nothing less than mission-critical reliability - a level of consistency and safety that is second to none in the industry. Whatever the situation, we strive to do more. That means anticipating what you really need and doing everything we can to make it happen. Doing more for you demands a passion for going above and beyond - one customer at a time. That's why we are building the Prime System, an integrated nationwide network of certified PTL franchises that operates according to PTL's rigorous standards. Through the Prime System, we can assure unparalleled and consistent service throughout the country. We are passionate about serving our commuters better, which is why we strive for technological leadership, whether in the form of advance online reservation capabilities or innovations that turns a Prime bus service into a moving luxury. Thats why we will institutionalize a culture of world-class service through a variety of quality control and assurance programs. It's why we will train, certify and constantly evaluate every organization member.

At PTL, our promise is simple: To provide superior service that drives success Changing the Culture.

Precision and Performance

PTL will enforce strict performance standards for reservations, operations and vehicle maintenance. With its National Network - the industry's only nationwide franchise network of its kind - PTL will guarantee consistent economical, reliable, safe and comfortable service standards countrywide and we will conduct on-site audits to ensure compliance according to the PTL's standards manual. PTL will maintain the highest level of accountability and will provide the most intensive training for all its drivers. Before drivers start their job "they undergo thorough background investigations and must also undergo extensive and ongoing certification and safety training. PTL will take its commitment to superior service even further with the industry's most comprehensive Quality Assurance (QA) programs.

Personalized Service
Personalized service will be PTL's priority. We will take every measure to provide you with economical, reliable, safe and comfortable travel services. Our Nationwide Reservation System and Web-based e-Reservation Service will let you arrange Prime Cab for personal and business travel, school drop-offs, meetings, events, and private parties - customized to your specifications. PTL's reservation will specialize and query & dispatch representatives will be available 24 hours a day, 365 days a year. Drivers will be courteous, consummate professionals who will set industry standard for impeccable service, expertise and knowledge. The Prime Cab Fleet will feature only the highest quality latest model luxury vehicles.

Quality Assurance
PTL will not just assure you the highest quality of service - we ensure it. We will have quality control programs and procedures. We will institute more performance measures. We will do more than any other ground transportation company in the industry not just in the country but the world- to make sure we are the gold standard for transport services.

Count on Complete Accountability:

PTL will take its commitment to superior service quality much further with the industry's most comprehensive Quality Assurance (QA) program, overseen by an entire department devoted to company-wide QA. Our QA initiatives include:  A "Listen In" program to ensure Query & Dispatch representatives are at the top of their game.  A Next-Day Quality Assurance program utilizing random phone calls to commuters or travel arrangers the day following service to monitor reservation, drivers and vehicle quality.  An "Eyes of the Customer" program to survey travel arrangers in order to assess our performance beyond their expectations.  An "Eyes of the Manager" spot-inspection program to assess drivers and their vehicles first-hand.

Drivers Certification (DC) Program

You will be able to count on PTL's drivers to provide superior service that sets the industry standard for professionalism, expertise and knowledge. They deliver the skill flexibility, reliability, knowledge and attention to minor details to meet all your commutation needs and exceed your every expectation.

Count on Safety, Reliability and Consummate Professionalism

PTL will maintain the highest level of accountability for all drivers nationwide, guaranteeing you comfort, safety and reliability. All drivers will undergo thorough background investigations, motor vehicle record audits and drug testing. And on an ongoing basis, their performances are evaluated through our Quality Assurance Program. All drivers will also undergo extensive and ongoing certification and safety training and each driver must complete PTL's drivers Certification Program. PTL will also implement an Advanced Defensive Driving and Safety Program to increase driver's skills in these all-important areas. PTL's drivers will intimate familiarity with the layout, logistical details and traffic patterns

of the areas in which they serve. In addition, they will remain in constant contact via MDT, TwoWay Radio and cell phone - to ensure that your vehicle is where you need it, when you need it. Our drivers will make it their business to know the "best of" the cities they serve, providing "mobile concierge" services, with advice on where to dine, where to shop and what to see and do. Our knowledgeable Ambassadors will be your guide to the sights and sounds of many cities of the country with PTL's Tours and Sightseeing services. You will travel in comfort and safety allowing you to truly enjoy your tour and create lasting memories of the city you're visiting.

A Culture devoted to Excellence

PTL is a dynamic, innovative company here to lead the transportation industry. Here at PTL we recognize that our two most important assets are our employees and our customers. To cultivate an environment that enhances employee and customer relations, we embrace a set of business ethics and values, which include: HONESTY, RESPECT, TEAMWORK, CREATIVITY and PRIDE. PTL is founded with the concept of always exceeding the expectations of our customers, so we value talented individuals who demonstrate dedication and resourcefulness when providing premier service that exceeds our clients' expectations. PTL's employees take pride in the fact that our service levels are second to none and our company is at the forefront of innovative customer solutions. We can only achieve this level of excellence through the sincere commitment and efforts of every employee of PTL. As an employee of PTL, they will belong to an organization that is exciting and growing. With the company's growth comes the chance for them to develop a rewarding career in an industry that offers interesting opportunities and challenges on a daily basis. This is why PTL employees will be driven to do more.

An Atmosphere of Equal Employment and Diversity

PTL is an equal opportunity employer. It will be a policy of PTL to recruit, select and employ the most qualified persons for positions throughout the company. This will be done without regard to race, color, religion, national origin, sex, age, disability, sexual-preference, veteran status or other non-job related characteristics. All terms and conditions of employment are, and

will continue to be, established on the basis of the individual's qualifications and ability to perform the job. In keeping with this policy, discrimination or harassment on the basis of race, color, religion, national origin, sex, age, disability, sexual preference, or veteran status by any of PTL's employees, supervisors, managers, officers, representatives, customers, vendors, suppliers or contractors, will not be tolerated.  Working with and for people to inspire, develop and motivate.  We will be an equal opportunity employer.