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Utar BSHRM-2 Food and Beverage Service w/ Lab THU 1:00 5:00PM
Food/Beverage Manager
Headwaiter-Maitre D Station Head or Captain Waiter Waiters Bartender Food attendant Busboy Bar boy Receptionist Counter attendant Outlet cashier
A. Outlet Manger Basic Function: Oversees food and beverage operations in his assigned outlet; ensures that the service is carried out in accordance with prescribed standards and policies. Specific Duties: 1. Monitors the necessary preparations before the start of operations and sees to it that all needed supplies are available and in good condition; 2. Conducts daily briefing and inspection of grooming among his staff 3. Maintains par stock requirements; Makes requisition as needed; 4. Coordinates with the kitchen regarding out of stock items and new promotions and disseminates said information to all dining staff; 5. Conducts regular briefing and inspection among his staff before the start of operations; 6. Monitors the performance of his staff and sees to it that they follow standard procedures and abide by existing house rules; 7. Receives, greets and entertains customers, attends to their needs, requires and complaints; 8. Prepare staff schedule, side duties, and assignments;
7. Attends to guests inquires, requests and complaints. D. Waiter Basic Function: Takes and serves food and beverage order according to prescribed standards of service. Specific Duties: 1. Looks after necessary preparations before the start of operation: Wipes/prepares the necessary containers, hollowware, napkins, tray, cutleries, other supplies; Refills salt and pepper shakers and other condiments; Checks and re-stocks service station and sees to it that the par stock is maintained; Sets-up the table and installs required facilities 2. Studies the menu and familiarizes himself with the outlets specialties as well as out of stock items and undertakes suggestive selling; 3. Takes and serves food and beverage orders; 4. Assists busboy in placing and in picking up orders from the kitchen; 5. Welcomes guest and assists them in getting seated; 6. Attends to the settlement of the bill of guests; 7. Attends to guests inquires, request and complaints; 8. Assists in clearing soiled dishes, dirt and trash E. Busboy Basic Function: Dining room helper and runner. Specific Duties: 1. Assists waiters in mise-en-place preparation and table set-up; 2. Serves bread and butter, coffee or tea; 3. Places orders to the kitchen and picks up prepared orders; 4. Clears table of soiled dishes, dirt and mess; 5. Changes soiled ashtray; 6. Fills and refills water goblet with water and 7. Does other errands in the dining room. F. Bar Waiter or Bartender-Barista Basic Function: Prepares drink orders according to prescribed standards. Specific Duties: 1. Prepares drink orders, including coffee, following standard recipe or procedures; 2. Opens and set-up the bar, equips it with all the required pre-operating supplies and stocks; 3. Takes charge of storage of beverages and bar supplies; 4. Makes report on beverages sales and spoilage; 5. Takes of inventory of beverages consumption as well as of losses; 6. Sees to it that the bar is properly stocked, clean and well maintained;
7. Attends to customers needs, requests and complaints at the bar counter; 8. Checks availability of bar stocks and makes requisition when needed; 9. Serves drinks from the bar counter (if any).
G. Outlet Cashier
Basic Function: Prepares and attends to settlements of customers bill. Specific Duties: 1. Regularly checks and updates POS of current prices of food items before the opening of the restaurant; 2. Prepares bills of customers; 3. Receives and purchases payments in the cash register; 4. Validates credit cards, processes credit card payments and other charges; 5. Prepares the required reports cashiers report, menu analysis, etc.; 6. Receives and accounts for change fund; 7. Turns over sales to general cashier or cash custodian; 8. May be assigned to accomplish deposit slip and to deposit cash sales immediately the following day.