Exam Title

: CompTIA 220-301 : A+ CORE HARDWARE(2003 Objectives)

Version : R6.1

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C. The power cable is not connected. D. The CD-ROM drivers are not installed. Answer: A

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 2. What is the FIRST and most important step in system troubleshooting? A. back up the system data B. gather information about the problem C. try rebooting the system to see if that fixes the problem D. check the System Error Log or Event Log Answer: B

3. Which of the following is NOT a phase of the troubleshooting process? A. confirm the repair B. define the problem C. document the results D. simplify the problem Answer: D

4. An A+ Certified Technician MUST do an install on a Windows XP system from the distribution CD. However, the system does not boot from this CD. What is the MOST likely cause of this problem? A. The CD is defective. B. The CD is not bootable. C. The CD-ROM drive is defective. D. The Boot Sequence is not set in the BIOS to boot first from the CD. Answer: D

5. A computer boots up with the error "CMOS Checksum Failure." Which of the following components needs to be replaced? A. power supply B. CMOS chip C. motherboard D. CMOS battery Answer: D

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 6. Which test checks the transmitter and receiver of a local modem? A. data parity B. analog loop back C. local digital loop back D. remote digital loop back Answer: B

7. Which components are designed to be conveniently replaced by a service technician? A. SMDs (surface mounted devices) B. FRUs (field replacement units) C. FESs D. BEMs Answer: B

8. A client asks a technician to add a DVD+R burner to a computer system. successfully tests the drive.

The technician does this and

Three weeks later, the client calls and says that the burner is no longer

working. The technician learns that the drive reads CDs and DVDs, but will no longer burn DVDs. When arriving on site, what is the FIRST action that the technician should take? A. check for a faulty IDE cable B. be sure that the DVD+R is formatted before using it C. check for incompatible media D. re-install the DVD burning software Answer: C

9. A user complains that a computer monitor is experiencing a jitter. Replacing the monitor and video card does not fix the problem. Which of the following could be causing the problem?

A. ESD (electrostatic discharge) B. motherboard C. RAMDAC D. EMI (electromagnetic interference)

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 Answer: D

10. A customer receives a CD-RW disk from a computer vendor.

The customer tries to read the disk in a

computer with a 4X CD-ROM drive and is unable to read any information. The customer tries the CD-RW disk on a 32X CD-ROM drive and it reads correctly. What is the cause of this problem?

A. The 4X CD-ROM drive has dirty optics or laser and requires cleaning. B. The 4X CD-ROM drive needs to be jumpered to support CD-RW disks. C. The 4X CD-ROM drive does not support the multi-read specification. D. The 4X CD-ROM is fine, but the CD-RW disk has a flaw in its format. Answer: C

11. A user reports that while printing a large document, the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem? A. The printer cable is not bi-directional. B. The user does not have full printer administration rights. C. The computer cannot spool and send the print job fast enough. D. The print job is too big for the amount of available memory. Answer: D

12. A Laser printer keeps getting a "Memory Overflow" error when printing a particular document. Which three of the following are possible fixes? A. reset the printer cable B. replace the toner cartridge C. decrease the print resolution D. add more RAM to the printer E. reduce the RET (Resolution Enhancement Technology) Answer: CDE (Select THREE)

13. Which processor uses a Slot 1 configuration? A. AMD Duron

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 B. AMD Thunderbird C. Intel Pentium D. Intel Pentium II Answer: D

14. Which IP block is designated for private network use? A. 127.0.x.x B. 169.0.x.x C. 190.100.x.x D. 192.168.x.x Answer: D

15. When replacing a power supply, what MUST the technician observe? A. voltage B. current C. wattage D. resistance Answer: C

16. Which cleaning product should be used for the inside of a computer? A. glass cleaner B. a simple ammonia and water solution followed by an antistatic solution C. a bleach solution followed by water D. compressed air Answer: D

17. What is the standard IRQ for the keyboard? A. 9 B. 0 C. 1

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 D. 7 Answer: C

18. What is the MOST significant difference between EDO RAM and fast page mode DRAM? A. EDO RAM is faster. B. EDO RAM is slower. C. EDO RAM is smaller. D. EDO RAM is cheaper. Answer: A

19. Where are the first computer instructions available when a microcomputer is powering up? A. floppy drive B. BOOT.INI C. ROM D. CONFIG.SYS Answer: C

20. What is the FIRST step in diagnosing a completely dead computer that was working fine the day before? A. remove all peripherals and reinstall them one at a time B. replace the CMOS battery C. check the AC power cord and verify the power source D. back up the entire hard drive Answer: C

21. Which two types of network cabling are suitable for use in a high EMI (electromagnetic interference) area? (Select TWO)

A. UTP CAT5 B. STP CAT5 C. RG-58 coaxial

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 D. fiber optic Answer: BD

22. What is the maximum number of SCSI devices per Bus in LVD (low voltage differential) mode and a Wide Bus? A. 8 B. 16 C. 24 D. 32 Answer: B

23. What MOST improves the performance of a computer running picture editing and graphic illustration software? A. installing a larger hard drive B. adding RAM C. upgrading the sound card D. removing the floppy drive Answer: B

24. A new second hard drive is not recognized in the operating system after installation. Which two actions can be taken to correct the problem? (Select TWO)

A. check the cabling, jumpers, and Master/Slave designation of the drives B. partition and format the new hard drive C. check the power supply for consistent 3.3v power delivery D. disassemble, clean, and reassemble the new hard drive Answer: AB

25. A system has two hard drives configured as Master and Slave. The Slave drive crashes, keeping the Master drive with the operating system from booting. Which technique would work BEST to keep this from happening again without degrading system performance?
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 A. configure both drives as Slave B. configure both drives as Master so the remaining drive can boot C. configure both drives as Single drives so the remaining drive can boot D. swap the CD-ROM and Slave drives between the Primary and Secondary IDE channels Answer: D

26. A computer floppy drive light is on continuously. What is the MOST likely cause? A. The floppy cable is bad. B. The controller card is bad. C. The floppy cable is reversed. D. The drive is bad. Answer: C

27. What is the 15 pin connector used in Ethernet networks? A. BNC B. STP C. AUI D. RG-58 Answer: C

28. Which of the following cable standards supports transmission speeds above 200 Mbps? A. CAT3 B. CAT4 C. CAT5 D. CAT6 Answer: D

29. Which type of cable does an Ethernet 100BaseT NIC (network interface card) with an RJ-45 socket use? A. Thinnet
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 B. UTP CAT5 C. fiber optic D. Thicknet Answer: B

30. Which Wireless network architecture is a way of connecting a single hub site to many end user locations? A. point to multipoint B. point to point C. cellular D. mesh Answer: A

31. Which network technology allows a NIC (network interface card) to transmit and receive data at the same time? A. multi mode B. half duplex C. full duplex D. peer-to-peer Answer: C

32. What does ADSL mean? A. at home digital signal length B. asymmetric digital subscriber line C. asynchronous digital submission line D. It is not an abbreviation. Answer: B

33. Using theoretical limits, which of the following is the fastest connection? A. IR (Infrared)
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