Acknowledgement

I would like to acknowledge and extend my heartfelt gratitude to the people who have helped me to finish my research project successfully.

First of all we would like to thank our parents for giving us the freedom and all facilities to research and make this project a successful one. Secondly we would like to give out a big thank you to all our friends who gave us a hand in collecting the important information and for guiding us through the whole project. And a special thank you out to Mr. Rasheed Mohamed, and Mr. Thusith Muthumala for giving us all the relevant details which we needed to make this project a successful one even though they had a lot of work by their side. I would like to show my greatest appreciation to Mr.Chamila. He has taken pain to go through this project and make necessary correction as and when needed. I cant say thank you enough for her tremendous support and help. I feel motivated and encouraged every time I met him. Without his encouragement and guidance this project would not have materialized. I would also like to thank Aksharan and Sanjey Muregesan in helping me out in this assignment. I would also extend my gratitude to my family members and my well-wishers.

Table of Content Chapter 1

1.0 Introduction 1.1 Research Problem 1.2 Research questions 1.3 Research objectives 1.4 Related literature review 1.5 Research methodology 1.6 Significance of study 1.7 Limitation of study 1.8 Structure of the research project

Research Proposal
1 2 3 4 5 6 8 9 10

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Chapter 2 Literature review

2.1 What is recruitment and selection? 2.1.1 Overview of process 2.1.2 The main sources of recruitment are: 2.2 The importance of Recruitment and selection 2.3 Effective recruitment and selection techniques 12 12 12 13 14

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2.3.1 Work samples 2.3.2 Assessment centers 2.3.3 Problems with assessment centers 2.3.4 Graphology 2.3.5 Resourcing decisions 2.4 Advantages of Recruitment and Selection process 2.5 Disadvantages of poor recruitment and selection process 2.6 Deficiencies and Problems 2.7 Ground rules for effective interviews 2.8 Conducting interviews 2.8.1 Situational questions 2.8.2 Experience-based questions 2.9 Strategies for Successful Recruitment 2.9.1 The source of recruitment

14 15 16 16 17 17 18 20 21 22 22 23 23 25

Chapter 3 Research Methodology

3.1 Introduction 3.1.1 Sampath Bank performance 3.1.2 The methodology used often determines 3.2 Organizational Structure of Sampath Bank 3.3 Conceptualization 3.4 Operalization 3.5 Sources of data 3.5.1Primary Data 3.5.2 Secondary Data 3.5.3 Sample design 3.5.4 Sampling 3.6 Variable definition 3.7 Recruitment and Selection at Sampath Bank 3.7.1 How does recruitment occur at Sampath Bank 26 27 28 28 29 31 33 33 33 33 33 34 37 38 iv

3.7.2 Media used for recruiting candidates to Sampath Bank 3.7.3 The ways of Internal Recruitment within Sampath Bank 3.7.4 The ways of External Recruitment within Sampath Bank 3.7.5 Alternative Selection Methods 3.7.6 Ground rules for effective interviews 3.7.7 Findings 3.8 Questionnaire Development

39 40 40 41 42 43 44

CHAPTER 4 Data presentation and analysis

4.1 Gender Sample 4.2 Age Sample 4.3 Satisfaction with the recruiting methods of the employees at Sampath Bank 4.4 Is the recruitment process is done more often 4.5 Does interview bias affect the candidates recruitment and selection process? 4.6 Do employees will be motivated if they are recruited internally? 4.7 Best type of recruitment for a banking industry? 4.8 The convenient media used for recruiting and selection? 4.9 The most preferred internal recruitment 4.10 The most preferred duration for an interview 4.11 The Factors that will determine the pay 46 48 50 52 54 56 58 60 62 64 66

4.12 Should the reference be checked, before admitting the candidate into the organization? 68 4.13 The most type of questions preferred in an interview 4.14 Which appropriate interview panel do you prefer the most? 70 72

4.15 Is the induction process been developed to help new workers settle into your organization? 74 4.16 Which of these are noticed by the interviewer? 4.17 Satisfaction of the job description 76 78

Chapter 5 Conclusion and Recommendation

5.1 Conclusion 5.2 Recommendations 80 83

Chapter 6 Bibliography
6.0 Bibliography 85

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List of tables
Table 4.1 Gender Classification Table 4.2 Age Group Table 4.3 Satisfaction with the Recruiting Methods Table 4.4 The Recruitment Process Table 4.5 Does interview bias affect the candidates Table 4.6 Motivation of Internal Recruitment Table 4.7 Best type of recruitment for a banking industry Table 4.8 Convenient media used for recruiting and selection Table 4.9 The most preferred internal recruitment Table 4.10 The most preferred duration for an interview Table 4.11 The Factors that will determine the pay Table 4.12 Should the reference be checked, before admitting the candidate Table 4.13 The most type of questions preferred in an interview Table 4.14 Appropriate Interview panel Table 4.15 Induction process development Table 4.16 Noticed by the interviewer Table 4.17 Satisfaction of the job description 46 48 50 52 54 56 58 60 62 64 66 68 70 72 74 76 78

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List of Figures
Figure 4.1 Gender Classification Figure 4.2 Age Group Figure 4.3 Satisfactions with the Recruiting Methods Figure 4.4 the Recruitment Process Figure 4.5 Does interview bias affect the candidates Figure 4.6 Motivation of Internal Recruitment Figure 4.7 Best type of recruitment for a banking industry Figure 4.8 convenient media used for recruiting and selection Figure 4.9 The most preferred internal recruitment Figure 4.10 The most preferred duration for an interview Figure 4.11 The Factors that will determine the pay Figure 4.12 Should the reference be checked, before admitting the candidate Figure 4.13 The most type of questions preferred in an interview Figure 4.14 Appropriate Interview panel Figure 4.15 Induction process developments Figure 4.16 Noticed by the interviewer Figure 4.17 Satisfaction of the job description 46 48 50 52 54 56 58 60 62 64 66 68 70 72 74 76 78

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Abstract

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