Professional Documents
Culture Documents
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984201056
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1. 15 3
http://thesis.lib.ncu.edu.tw/
2.
3.
4.
(management innovation)
Birkinshaw, Hamel & Mol (2008)
Birkinshaw et al (2008)(1)
(2)
(3)
(1)
(2)(
)
Abstract
Management innovation is about applying new practices and methods firms use
for improving their performance. It has become the latest issue in the field of strategy
and general management, but there is a research gap about knowing how management
innovation really processes within a firm. In this exploratory study, we used the case
study approach to explore how management innovation processes operated in local
and foreign firms in Taiwan, and futher compared our findings with an exiting
management innovation process model proposed by Birkinshaw, Hamel & Mol
(2008).
Our study shows management innovation processes operated in local firms were
both affected by internal and external agents. However, those of foreign firms in
Taiwan were only affected by actions of internal agents that different from the
exisintg conceptual model we considered. This research provides new insights about
management innovation and further discussions and implications are discussed in the
end of this thesis.
ii
.................................................................................................................................... i
Abstract ..................................................................................................................................... ii
.......................................................................................................................................... iii
....................................................................................................................................... v
...................................................................................................................................... vi
............................................................................................................................. 1
1.1
.................................................................................................. 1
1.2
...................................................................................................................... 2
1.3
...................................................................................................................... 2
..................................................................................................................... 3
2.1
.................................................................................................................. 3
2.2
.................................................................................................................. 3
2.2.1
................................................................................................... 6
2.2.2
....................................................................... 6
2.2.3
............................................................................... 7
2.2.4
............................................................................................................... 8
2.2.5
....................................................................................................... 9
2.3
...................................................................................................................... 9
2.3.1
..................................................................................... 10
2.3.2
................................................................................................. 12
................................................................................................................... 18
3.1
.................................................................................................................... 18
3.2
.................................................................................................................... 18
3.3
.................................................................................................................... 19
................................................................................................................... 23
4.1
A .................................................................................................... 23
4.1.1
..................................................................................................... 24
4.1.2
..................................................................................................................... 26
4.2
B .................................................................................................... 28
iii
4.2.1
..................................................................................................... 28
4.2.2
..................................................................................................................... 29
4.3
C .................................................................................................... 31
4.3.1
..................................................................................................... 31
4.3.2
..................................................................................................................... 34
4.4
D .................................................................................................... 35
4.4.1
..................................................................................................... 36
4.4.2
..................................................................................................................... 38
4.5
E ..................................................................................................... 39
4.5.1
..................................................................................................... 40
4.5.2
..................................................................................................................... 42
4.6
F ..................................................................................................... 43
4.6.1
..................................................................................................... 44
4.6.2
..................................................................................................................... 45
........................................................................................................................... 48
5.1
................................................................................................ 48
5.2
................................................................................................ 51
5.3
.................................................................................................................... 54
........................................................................................................................... 56
6.1
.................................................................................................................... 56
6.2
........................................................................................ 57
......................................................................................................................... 59
......................................................................................................................... 65
............................................................................................................. 66
A ............................................................................................. 67
B ............................................................................................. 71
C ............................................................................................. 73
D ............................................................................................. 76
E .............................................................................................. 79
F .............................................................................................. 81
iv
1................................................................................................ 4
2.............................................................................. 11
3.................................................................................. 12
4.......................................................................... 14
5.......................................................................... 15
6.......................................................................... 15
7.......................................................................... 16
8.................................................................................. 17
9.................................................................................. 19
10.................................................................................... 21
11 ............................................................................ 22
12............................................................................................ 23
132001 2011 A ................................. 25
14A .................................................................... 27
15B .................................................................... 30
16C .................................................................... 35
17D .................................................................... 39
18E .................................................................... 43
19F .................................................................... 46
20................................................................ 48
21................................................................ 52
22............................................ 55
1.................................................................................................... 5
2.................................................................................. 13
3.................................................................................. 14
4.................................................................................................. 18
5A ...................................................................... 26
6B ...................................................................... 29
7C ...................................................................... 34
8D ...................................................................... 38
9E ...................................................................... 42
10F .................................................................... 45
11 .................................................................... 49
12................................................................ 51
13................................................................ 54
vi
1.1
(George, 1972)
(management innovation)
(Hamel, 2006; Hamel & Breen, 2007; Birkinshaw,
Hamel & Mol, 2008; Mol & Birkinshaw, 2009b)
(2006)
(Shyu & Chiu, 2002; Liu, 2005; Lin & Chen, 2007; Tsai & Wang, 2009; Chiu,
Fang & Tseng, 2010; Hsieh, Yeh & Chen, 2010)
General Electric DuPontProcter
& GambleVisaLinux
(Birkinshaw & Mol, 2006; Hamel, 2006; Hamel & Breen, 2007;
Birkinshaw et al, 2008; Damanpour, Walker & Avellaneda, 2009; Mol &
Birkinshaw, 2009a, 2010)
1.2
Birkinshaw & Mol (2006)Hamel (2006) Hamel & Breen (2007)
Birkinshaw et al (2008)
1.3
Birkinshaw et al (2008)
Birkinshaw et al (2008)
2.1
Schumpeter (1934)
Afuah (1998)
(innovation)(intention)(commercialization)
2.2
(Hamel & Breen,
2007)
(Oke,
Burke & Myers, 2007; Birkinshaw et al, 2008; Trott, 2008; Andriopoulos &
Dawson, 2009; Mol & Birkinshaw, 2009b)
( 1)(Trott, 2008)
(Hamel & Breen, 2007)(Trott, 2008; Andriopoulos & Dawson,
2009) (Trott, 2008)(Francis & Bessant, 2005; Bessant &
Bessant & Tidd (2007); Hamel & Breen (2007); Oke et al (2007);
Birkinshaw et al (2008); Trott (2008); Andriopoulos & Dawson
(2009); Mol & Birkinshaw (2009b); Rowley et al (2011)
(Birkinshaw et al, 2008)
Knight (1967)Bessant & Tidd (2007) Hamel & Breen (2007)
1
Hamel & Breen (2007: 37)
2.2.1
()()
Danneels
(2002)
Hamel & Breen (2007)
(Dyson)
hotmail (Andriopoulos & Dawson, 2009)
2.2.2
Johne (1999)
Bessant & Tidd (2007)
Netflix
(Andriopoulos &
Dawson, 2009)
Hamel & Breen (2007)
(Hamel, 2005)
(Hamel, 2006)
2.2.3
Trott (2008)
assemble-after-order
(Ren, Xie & Krabbendam, 2010)
(Johne, 1999;
Andriopoulos & Dawson, 2009)Bessant & Tidd (2007)
2.2.4
OECD (2005b)
Trott (2008)
Knight (1967)
Armbruster, Bikfalvi, Kinkel & Lay
(2008)
Gumusluolu & Ilsev (2009)
OECD (2005b)
2.2.5
2.3
(Hamel & Breen, 2007)
BirkinshawHamel Mol
2.3.1
Hamel (2006)
10
Birkinshaw et al (2008)
Birkinshaw et al (2008)( 2) 1990
(Process)(Money)(People)(Internal structures)
(Customer and partner interfaces)
(Innovation and strategy)(Information efficiency)
( 3)
11
360
MRPIMRPII
2.3.2
Hamel (2006)
12
(1)(2)(3)
(4)
Birkinshaw & Mol (2006)
( 2)
()
()
2
Birkinshaw & Mol (2006)
Birkinshaw et al (2008)(Institutional perspective)
(Fashion perspective)(Culture perspective)
(Rational perspective)
( 3)
13
3
Birkinshaw et al (2008)
( 4)
14
Birkinshaw et al (2008)
( 5)
Birkinshaw et al (2008)
( 6)
Birkinshaw et al (2008)
( 7)
15
Birkinshaw et al (2008)
Birkinshaw & Mol (2006)( 2)Birkinshaw et al
(2008)( 3)
3
Birkinshaw et al (2008)
8
Gore
(Whole Food)
(GlaxoSmithKline, GSK) Google
(Birkinshaw & Mol, 2006; Hamel, 2006; Hamel & Breen, 2007)
16
Wellington
Insurance
6 sigma
Hamel (2006)
Partners for
Change
Grameen Bank
Gore
Hamel (2006)
17
3.1
(Yin, 2003) 4
Birkinshaw et al (2008)
3.2
18
Birkinshaw et al (2008)
20
() 8
9 1 4
4
9
34
2010/12/19
2010/12/22
2010/12/22
1.5
2011/03/28
30
2011/03/29
28
2011/03/30
33
2011/03/31
12
2011/04/08
6 2
4
3.3
Yin (2003)
19
(documentation)(archive records)(Interviews)(direct
observations)(participant observations)(physical artifacts)
(triangulation of data)
(Yin, 2003)
Hamel (2006)
20
10
Hamel (2006)
Q1. Who owns the process?
process?
Q6.
What kind of decisions does this
process generate?
Q7. What are the decisions-making criteria?
Hamel (2006)
10
1.8 (100 )
(Yin, 2003)
21
Yin (2003)
(construct validity)(reliability)( 11)
Birkinshaw et al (2008)
(external validity)
11
Yin (2003)
22
Birkinshaw et al
(2008)
2011/03/29
28
2.0
2011/03/30
33
1.5
2010/12/19
34
2.5
2010/12/22
1.5
2011/03/28
30
1.5
2.0
2011/04/08
F
4.1 A
A 1970
1980 A 2000 A
A 28
23
4.1.1
Intel
2000 A
A
DPM
(Demanding planning meeting)
A DPM
24
2008
A
A
13 2001
24
132001 2011 A
2001
40~50
70
100
A
2011
18
30
50
A 2006
2005 A
IT
A
A DNA
A
A 5
25
5A
4.1.2
A Birkinshaw et al (2008)
A
A
A
DPM A
26
14A
()
A
()
A
14 A
A
A
A
27
4.2 B
B 1960
1980
B
B 33
4.2.1
B B
1999 B
B 2001 E
28
B 6
6B
4.2.2
B Birkinshaw et al (2008)
29
15B
()
()
15 B
30
4.3 C
C
C
2000
2005 C
34
4.3.1
1990
2000 SAP
ERP SAP
SAP SAP
PC SAP C
SAP MISPM
SalesFALOGSD SAP NB
SAP SAP 2001
C SAP
ID
SAP
(
31
ID 8
)
2001 C SAP
C 2000
2005 C
99%
NB
32
C
C
C
ERP
C 7
33
7C
4.3.2
C Birkinshaw et al (2008)
C ERP
C
ERP
ERP ERP C
C
34
16C
SAP ERP
SAP
SAP SAP
SAP
ERP
()
C
()
C
C
4.4 D
D 1940
35
1980 D
1990 2000
D
D D
4.4.1
D (Range)
(Trading)
D
OEM
D
D D
()
36
ERP D D
()
()
D 8
37
8D
4.4.2
D Birkinshaw et al (2008)
38
17D
()
()
D
()
()
D
()
()
D
D D
4.5 E
E 1850
E 1970
39
E
30
4.5.1
E 1980
PC CRT LCDE
(TFT-LCD)
0.7mm
0.5mm 0.3mm
E
40
500 ERP
IT E
(technology)(market)(strategic partnership)
(Build knowledge)(Determine feasibility)
(Test practicality)(Prove profitability)(Manage
life cycle)
(
)
E 9
41
9E
4.5.2
E Birkinshaw et al (2008)
E
E
42
18E
()
()
()
()
E
E
E
E
4.6 F
F 1999
43
4.6.1
e-learning e-learning
e-learning
flash
David 2005
IT ()
flash
e-learning
44
F IT
F
(
)
F flash 3D
e-learning
F 10
10F
4.6.2
F Birkinshaw et al (2008)
45
F
F
19F
()
( e-learning
)
()
()
e-learning
46
47
Birkinshaw et al(2008)
Birkinshaw et al(2008)
5.1
20 A B B
A
A
A
CPU
Intel CPU
20
B
A B
48
A B
()
( 11)
11
49
Birkinshaw et al (2008)
A B
( 12)
50
12
5.2
21 E
D
C F
21
51
21
() ()
C D
C
C
ERP D
D F
F
E
E
E
52
E
E
20
Birkinshaw et al
(2008)
()
E
E
E
(Phene & Almeida, 2008; Ambos & Birkinshaw, 2010)
CDF
( 13)
53
13
5.3
22
Birkinshaw et al (2008)
Birkinshaw et al (2008)
22
Birkinshaw et al (2008)
54
22
() ()
(cultural distance)
55
6.1
Birkinshaw et al (2008)
Hamel (2006)
Birkinshaw et al (2008)
Birkinshaw & Mol (2006) Birkinshaw et al (2008)
Birkinshaw et al (2008)(2)
Birkinshaw et al
(2008)(1)
Birkinshaw et al (2008)
(2)
() Birkinshaw et al
(2008)
Birkinshaw
et al (2008)
Birkinshaw et al (2008)
6.2
(Yin, 2003)
57
58
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62
(2006)
826-840
65
(1)
(2)(3)
66
Innovation A( Innovation A )
A Intel
A
Innovation B( Innovation B )
A
Innovation A
A Intel
()
CPU
Intel CPU
A
A
Intel CPU Intel
A Intel
(Intel A )
Intel A
BOM
Innovation B
SONY APPLE
A
SONY APPLE
67
Innovation A
DPM
CEO
Innovation B
A
Innovation A
2001 A
A
NEC
A
Intel
()
A 2001
Demanding planning meeting(DPM)
ITGO
Innovation B
2006 A
20
68
Innovation A
DPM ITGO
Innovation B
A 2%
Innovation A
A 2
3 24
(2002
1~2 )
A
Innovation B
()2005 A
A
69
Innovation A
2001 NEC 2002
1~2 2008 A
2 9 Intel 2 17 A 18
26 17
A
2001
40~50
70
100
18
30
50
2001
A A
2001
2011 472 205
Innovation B
IT
A
SONY APPLE
A DNA
A
70
2001 B
RFID
71
14
B
72
10 SAP ERP
SAP
C SAP MISPMSalesFALOG
SD SAP
SAP SAP
PC SAP
NB
SAP
C 2000
2005 C
73
NB
SAP
SAP
ID
SAP
(1 2~6 ID
7 8~10 )
99% NB
()
74
(VOC)
75
D D
OEM
()
(Range)(Trading)
D
D
()
76
D 3 (MOVEX)
(NAVISON)
D ERP D
D
()
D
D D trading
()
(Range)
D
(Range)D
77
D 15
78
E
E 1980
PC CRT LCDE
TFT-LCD
()
technologymarketstrategic
partnership
1. Build knowledge
2. Determine feasibility
3. Test practicality
4. Prove profitability
5. Manage life cycle
()
79
(
)
0.7mm0.5mm 0.3mm.
E
500 ERP
IT E
80
e-learning F e-learning
e-learning
flash (
)
David 2005
e-learning
IT
()
flash
()
81
e-learning PC
IT
(
)
flash 3D
e-learning
82