SURVEY ON MARKET RESEARCH OF SALZER MODULAR SWITCHES 1. Name 2.

Gender : :

3. Occupation : Architect Electrical Contractor Dealer Others 4. Do you consider Salzer Modular Switches Quality satisfactory?

Very satisfied

Satisfied Neither Satisfied nor Dissatisfied Very Dissatisfied

Dissatisfied

Product quality Design & Function Economic Life Time Safety

5. What is your opinion of Salzer Modular Switches Customer service?

Dissatisfied

Very satisfied Very Dissatisfied

Satisfied

Neither Satisfied nor Dissatisfied

Customer support Handling Complaints Customer Service 6. Is it your intention that you would continue to use Salzer Modular Switches in the future?

Yes No Perhaps

7. What is your opinion about Salzer Modular Switches? Excellent Good Average Poor Very poor 8. Would you please rate Salzer Modular Switches as a supplier?

Excellent Good Average Poor Very poor 9. Why you prefer to use Salzer Switches over their Competitors? Performance Features Services Warranty Price Quality Appearance Other How would you rate Salzer Modular Switches compared with competitor? Above Average Image Customer Service Product Quality below Average Equal

10.

11. In your opinion what is the reason for the acceptance of Salzer Modular Switches? 10 years replacement Warranty Quick Delivery Quick Order Processing Other

12. What would be a greatest advantage of Salzer Modular Switches compared with its Competitor? Specialty Products Rich look Service Immediate delivery Other

13.

Are you satisfied with the seating of 3pin plug in the socket? Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied

14. To what extend the use of LED food lamp in Salzer Modular Switches is

important? Great extent Moderate extent Slight extent Not at all 15. Selecting a Multicolored design switch model was very important to me. Very strongly agree Strongly agree Agree

Disagree Strongly disagree Very strongly disagree 16. How satisfied are you, regarding the price of Salzer Modular Switches? Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied 17. The delivery time of Salzer Modular Switch is? Excellent Good Average Poor Very poor 18. In what way does the Salzer Modular Switch appear to be superior to other brands? Features Services Warranty Price Quality Appearance 19. To what extent do you plan to give Salzer Switches greater emphasis in your business over the next few years? Great extent Moderate extent Slight extent Not at all 20. How much of your profit is derived from Salzer Modular Switches? 24% or Less 25% -49% 50%-74% 75% or more 21. How does Salzer Modular Switches offer advantages in service and supplies business, compared to their competitors? Strong Advantage Slight Advantage About the same Slight Disadvantage Strong Disadvantage 22. How satisfied are you with the amount of communication between you and Salzer? Very Unsatisfied

Unsatisfied Neutral Satisfied Very Satisfied 23. How does Salzer Modular Switches offer advantages in Profitability, compared to their competitors? Strong Advantage Slight Advantage About the same Slight Disadvantage Strong Disadvantage 24. Is the Installation procedure of Salzer Modular Switches is easier? Yes No 25. Consider the total package of Salzer Modular Switches including Customer service, features, benefits and cost. How satisfied are with the Salzer Switches? Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree 26. When you think Modular Switches, what are the brand names comes in your mind? Legrent Salzer MK Anchor Havells Semons
27. What you think about the life time of the Salzer Modular Switches?

28.

Excellent Good Average Poor Very poor Please rank the brand in terms of Price range satisfaction? Legrent Salzer MK Anchor Havells Semons

29. For your NEXT purchase, how likely are you to purchase Salzer Modular

Switches? Very likely Somewhat likely Not sure Somewhat unlikely In your opinion, which brand has got the best pricing? Legrent Salzer MK Anchor Havells Semons Other How likely are you to recommend our product to others? Definitely will recommend Probably will recommend Might or might not recommend Probably will not recommend Definitely will not recommend Never used Overall, how satisfied are you with our product?

30.

31.

32.

Very Unsatisfied Unsatisfied Some what satisfied Very satisfied Extremely satisfied 33. What Suggestion do you have to improve our Modular Switches?