Gateway Guide

USERGUIDE
Information for your safety and comfort

Safety instructions
Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product.
Turning the product off before cleaning

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Warnings
Do not use this product near water. Do not place this product on an unstable cart, stand or table. If the product falls, it could be seriously damaged. Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. Never spill liquid of any kind onto or into the product. To avoid damage of internal components and to prevent battery leakage, do not place the product on a vibrating surface.
Using electrical power

This product should be operated from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company. Do not allow anything to rest on the power cord. Do not locate this product where people will walk on the cord. If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating. Do not overload a power outlet, strip or receptacle by plugging in too many devices. The overall system load must not exceed 80% of the branch circuit rating. If power strips are used, the load should not exceed 80% of the power strip's input rating. This product's AC adapter is equipped with a three-wire grounded plug. The plug only fits in a grounded power outlet. Make sure the power outlet is properly grounded before inserting the AC adapter plug. Do not insert the plug into a non-grounded power outlet. Contact your electrician for details.
: Warning! The grounding pin is a safety feature. Using a power outlet that is not properly grounded may result in electric shock and/or injury. Note: The grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product. Use the product only with the supplied power supply cord set. If you need to replace the power cord set, make sure that the new power cord meets the following requirements: detachable type, UL listed/CSA certified, type SPT-2, rated 7 A 125 V minimum, VDE approved or its equivalent, 4.6 meters (15 feet) maximum length.
Product servicing
Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel. Unplug this product from the wall outlet and refer servicing to qualified service personnel when: the power cord or plug is damaged, cut or frayed liquid was spilled into the product the product was exposed to rain or water the product has been dropped or the case has been damaged the product exhibits a distinct change in performance, indicating a need for service the product does not operate normally after following the operating instructions Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturers instructions.
Telephone line safety

Disconnect all telephone lines from the equipment when not in use and/or before servicing. To avoid the remote risk of electric shock from lightning, do not connect the telephone line to this equipment during lightning or thunderstorms.
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Disposal instructions
Do not throw this electronic device into the trash when discarding. To minimize pollution and ensure utmost protection of the global environment, please recycle.For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit http://global.acer.com/about/sustainability.htm.
Mercury advisory
For projectors or electronic products containing an LCD/CRT monitor or display: Lamp(s) inside this product contain mercury and must be recycled or disposed of according to local, state or federal laws. For more information, contact the Electronic Industries Alliance at www.eiae.org. For lamp-specific disposal information, check www.lamprecycle.org.
ENERGY STAR (for selected models)

Gateway's ENERGY STAR qualified products save your money by reducing energy cost and protecting the environment without sacrificing features or performance. Gateway is proud to offer our customers products with the ENERGY STAR mark. What is ENERGY STAR? Products that are ENERGY STAR qualified use less energy and prevent greenhouse gas emissions by meeting strict energy efficiency guidelines set by the U.S. Environmental Protection Agency. Gateway is committed to offer products and services worldwide that help customers save money, conserve energy and improve the quality of our environment. The more energy we can save through higher energy efficiency, the more we reduce greenhouse gases and the risks of climate change. More information refers to http://www.energystar.gov or http://www.energystar.gov/powermangement.
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: Note: The statement above is applicable only to Gateway system with an ENERGY STAR sticker. Gateway ENERGY STAR qualified products: Produce less heat and reduce cooling loads, and warmer climates. Automatically go into "display sleep" and "computer sleep" mode after 15 and 30 minute of inactivity respectively. Wake the computer from sleep mode by pushing keyboard or moving mouse. Computers will save more than 80% energy at "sleep" mode. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks
Tips and information for comfortable use

Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, inadequate working conditions, personal health and other factors greatly increase the risk of physical injury. Incorrect computer usage may lead to carpal tunnel syndrome, tendonitis, tenosynovitis or other musculoskeletal disorders. The following symptoms may appear in the hands, wrists, arms, shoulders, neck or back: numbness, or a burning or tingling sensation aching, soreness or tenderness pain, swelling or throbbing stiffness or tightness coldness or weakness
If you have these symptoms, or any other recurring or persistent discomfort and/or pain related to computer use, consult a physician immediately and inform your company's health and safety department. The following section provides tips for more comfortable computer use.
Finding your comfort zone

Find your comfort zone by adjusting the viewing angle of the monitor, using a footrest, or raising your sitting height to achieve maximum comfort. Observe the following tips: refrain from staying too long in one fixed posture avoid slouching forward and/or leaning backward stand up and walk around regularly to remove the strain on your leg muscles take short rests to relax your neck and shoulders avoid tensing your muscles or shrugging your shoulders install the external display, keyboard and mouse properly and within comfortable reach if you view your monitor more than your documents, place the display at the center of your desk to minimize neck strain
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Taking care of your vision

Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive room lighting, poorly focused screens, very small typefaces and low-contrast displays could stress your eyes. The following sections provide suggestions on how to reduce eyestrain. Eyes Rest your eyes frequently. Give your eyes regular breaks by looking away from the monitor and focusing on a distant point. Blink frequently to keep your eyes from drying out. Display Keep your display clean. Keep your head at a higher level than the top edge of the display so your eyes point downward when looking at the middle of the display. Adjust the display brightness and/or contrast to a comfortable level for enhanced text readability and graphics clarity. Eliminate glare and reflections by: placing your display in such a way that the side faces the window or any light source minimizing room light by using drapes, shades or blinds using a task light changing the display's viewing angle using a glare-reduction filter using a display visor, such as a piece of cardboard extended from the display's top front edge Avoid adjusting your display to an awkward viewing angle. Avoid looking at bright light sources, such as open windows, for extended periods of time.
Developing good work habits

Develop the following work habits to make your computer use more relaxing and productive: Take short breaks regularly and often. Perform some stretching exercises. Breathe fresh air as often as possible. Exercise regularly and maintain a healthy body. Warning! We do not recommend using the computer on a couch or bed. If this is unavoidable, work for only short periods, take breaks regularly, and do some stretching exercises.
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Contents
Chapter 1: Checking Out Your Computer . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Front . . . . . . . . . . . . . . . . . . . . . .3 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Preparing power connections . . . . . . . . . . . . . . . . . . 10 Protecting from power source problems . . . . . . 10 Connecting to a broadband modem or network . . 10 Connecting a dial-up modem . . . . . . . . . . . . . . . . . . 11 Using the World Wide Web . . . . . . . . . . . . . . . . . . . . 11 Connecting to a Web site . . . . . . . . . . . . . . . . . . . 12 Downloading files . . . . . . . . . . . . . . . . . . . . . . . . . 13 Ethernet networking . . . . . . . . . . . . . . . . . . . . . . . . . 14 Wired Ethernet networking . . . . . . . . . . . . . . . . . 14 Testing your network . . . . . . . . . . . . . . . . . . . . . . 20 Adding a printer to your network . . . . . . . . . . . 20 Sharing resources . . . . . . . . . . . . . . . . . . . . . . . . . 21 Using the network . . . . . . . . . . . . . . . . . . . . . . . . 21 Using the media card reader . . . . . . . . . . . . . . . . . . 22 Memory card types . . . . . . . . . . . . . . . . . . . . . . . . 22 Using a memory card . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 2: Setting Up and Getting Started . . . 9
Chapter 3: Maintaining Your Computer . . . . 25
Setting up a maintenance schedule . . . . . . . . . . . . . 26 Caring for your computer . . . . . . . . . . . . . . . . . . . . . 26 Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . 28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 4: Troubleshooting . . . . . . . . . . . . . . 29
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Try these steps first . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Contents
Internet and networking . . . . . . . . . . . . . . . . . . . . . Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking for device problems . . . . . . . . . . . . . . . . . Recovering your system . . . . . . . . . . . . . . . . . . . . . . . Creating recovery discs . . . . . . . . . . . . . . . . . . . . Recovering pre-installed software and drivers . Returning to a previous system condition . . . . . Returning your system to its factory condition . Creating Labelflash Disc Labels . . . . . . . . . . . . . . . . What is Labelflash? . . . . . . . . . . . . . . . . . . . . . . . Creating disc labels with LabelPrint . . . . . . . . . . ..........................................
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Appendix A: Regulations and safety notices 63
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Checking Out Your Computer
CHAPTER1
CHAPTER 1: Checking Out Your Computer
About this guide

This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary.
Product Registration
When using your computer for the first time, it is recommended that you immediately register it. This will give you access to some useful benefits, such as: Faster service from our trained representatives Membership in the Gateway community: receive promotions and participate in customer surveys The latest news from Gateway Hurry and register, as other advantages await you! How to Register During the initial startup of your notebook or desktop, a window will invite you to register. Please fill in the mandatory fields and click Next. The second window you'll see contains optional fields that will help us to provide you with a more personable customer service experience. Another Option Another way to register your Gateway product is to visit our website at http://www.gateway.com/register. Choose your country and follow the simple instructions. After we receive your product registration, you will be sent a confirmation email with important data that you should keep in a safe place.
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Front
Component
Media navigation interface (optional) Optical disc drive Multimedia panel (optional)
Description
Press these buttons to control media playback.
Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs. Connect multimedia devices to these ports and jacks. (available ports may vary)
R (red) RCA jackConnect the RCA cable for the right channel of two-channel (stereo) audio to this jack. L (white) RCA jackConnect the RCA cable for the left channel of two-channel (stereo) audio to this jack. V (yellow) RCA jackConnect an RCA cable for analog video to this jack. USB portsConnect USB devices to these ports. IEEE 1394 (FireWire) portConnect an IEEE 1394 device to this port. Microphone jackConnect an external microphone to this jack. Headphone jackConnect headphones or external speakers to this jack.
Removable hard drive carriers (optional) Media card reader (optional) USB ports
Install a new hard drive to one of these carriers, then back up important files to the hard drives for removable storage. For more information. Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other devices into the media card reader. For more information, see Using the media card reader on page 22. Plug USB (Universal Serial Bus) devices (such as a USB external drive, printer, scanner, camera, keyboard, or mouse) into these ports. Press these buttons to open the optical drive disc tray. Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on.
Optical drive eject buttons Power button/power indicator
Component
Backup button (optional) Photo Frame button (optional)
Description
Press to launch the backup software suite. Press to start slide show.
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Back
Your computers hardware options and port locations may vary from this illustration.
Important
Component
Power connector Voltage switch PS/2 keyboard port Integrated monitor (VGA) port HDMI port (optional) USB ports
Icon
Description
Plug the power cord into this connector. Make sure this switch is set to the proper local voltage. Plug a PS/2 keyboard into this port. Connect a VGA monitor to this port if the optional add-in video card is not installed.
HDMI
Connect an HDMI video device to this port. Plug USB (Universal Serial Bus) devices (such as a USB printer, scanner, camera, keyboard, or mouse) into these ports. Plug your rear right and left speakers into this jack. This jack is disabled when an audio expansion card is installed.
Surround left/right jack (black) S/PDIF output jack (optional) Microphone jack (pink) Headphone/analo g speakers jack (green) -ORFront speakers jack S/PDIF
Plug an optical cable from an amplifier or entertainment system into this jack for digital sound. Plug a microphone into this jack. This jack is disabled when an audio expansion card is installed. This jack is user configurable for one of the following:
This jack is disabled when an audio expansion card is installed.
Headphone: Plug headphones or amplified speakers into this jack (Default). Stereo out: Plug your front left and right speakers into this jack.
Component
Modem jack (optional) Case cover Phillips screws (optional) PS/2 mouse port IEEE 1394/FireWire port (optional)
Icon
Description
Plug a modem cable into this jack. For more information, see Connecting a dial-up modem on page 11. Remove these screws to remove the left side panel. Plug a PS/2 mouse into this port. Plug IEEE 1394 (also known as Firewire) devices (such as a digital camcorder) into this 6-pin IEEE 1394 port. Plug an Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see Connecting to a broadband modem or network on page 10. Plug your center speaker and subwoofer into this jack. This jack is disabled when an audio expansion card is installed. This jack is user configurable for one of the following:
Ethernet (network) jack
Center/subwoofer jack (orange)
Audio in (Line in) jack (blue) -ORSide speaker jack
This jack is disabled when an audio expansion card is installed. Video card
Stereo in: Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer (Default). Stereo out: Plug your side left and right speakers into this jack.
Plug a monitor into a port on this card. If the card is a high-performance video card, the expansion slot opening above the card may be occupied by the cards ventilation fan. Remove this screw and open the expansion slot cover to unlock the expansion cards.
Expansion slot cover thumbscrew
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Component
Telephone jack (optional)
Icon
Description
Plug the cord from your telephone into this jack.eSATAportConnects to USB 2.0 or eSATA devices (only for certain models).
eSATA jack (optional)
eSATA
Connect an external SATA hard drive to this optional jack. (only for certain models).
Setting Up and Getting Started
CHAPTER2
CHAPTER 2: Setting Up and Getting Started
Preparing power connections

Protecting from power source problems
High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.
Warning
During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally.
Connecting to a broadband modem or network

Important
Your computer has a built-in Ethernet (network) jack.
You can connect your computer to a broadband (cable or DSL) modem or to a wired Ethernet network.
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To connect to a broadband modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack on the back of your computer. 2 Insert the other end of the network cable into a cable modem, DSL modem, or network jack.
Connecting a dial-up modem

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Warning
Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or to fax documents. To connect the modem: 1 Insert one end of the modem cable into the modem jack on the modem at the back of your computer. 2 3 Insert the other end of the modem cable into a telephone wall jack. (The modem will not work with digital or PBX telephone lines.) If you want, connect a telephone to the PHONE jack on the modem at the back of your computer.
Using the World Wide Web

The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources. Information on the Web comes to you on Web pages, which are electronic documents that you view using a Web page display program called a browser. You can use any of the commercially available Web browsers, like Microsoft Internet Explorer or Netscape Navigator.
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Web pages can contain text, animations, music, and other multimedia features. A group of related Web pages is called a Web site. You can access Web sites to shop, track investments, read the news, download programs, and much more. You can explore a Web site or visit other Web sites by clicking areas on a Web page called links or hyperlinks. A link may be colored or underlined text, a picture, or an animated image. You can identify a link by moving the mouse pointer over it. If the pointer changes to a hand, the item is a link. To learn more about using the Web browser features, click Help in the menu bar.
Connecting to a Web site

After you set up an account with an Internet service provider (ISP), you can access the many information sources on the World Wide Web. 1 2 To connect to a Web site: Connect to your Internet account. Depending on the method you use to connect to your Internet account, you may need to start your Web browser. Click (Start), then click Internet. Your default Web browser opens showing an opening page or welcome screen. To go to a different Web site, type the address (called a URL for Universal Resource Locator) in the browser address bar (for example www.gateway.com), then click GO on the browser address bar. - OR On the current Web page, click a link to a Web site.
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For more information about connecting to a Web site, click Start, then click Help and Support. Type connecting to a Web site in the Search Help box, then press ENTER.
Help
The Web browser locates the server computer on the Internet, downloads (transfers) data to your computer, and displays the page on the site that you requested. Sometimes Web pages display slowly. The speed that a Web page displays on your screen depends on the complexity of the Web page and other Internet conditions. Additionally, the speed of your connection will determine how fast Web pages display.
Downloading files
To protect your computer against viruses, make sure that you scan the files you download.
Caution
Downloading is the process of transferring
files from a computer on the Internet to your computer.
1 2
To download files or programs from a Web site: Connect to your Internet account. In the address bar, type the address of the Web site that contains the file or program you want to download, then press ENTER. - OR Click a link on a Web page to navigate to the Web site containing the file that you want to download.
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Create or locate the folder where you want to store the file on your computer. For more information, see Working with files and folders on page 10. Click the link on the Web page for the file that you want to download. Follow the on-screen instructions for saving the file in the folder that you want. A copy of the file is downloaded to your computer. The time that it takes to transfer the file to your computer depends on file size and Internet conditions. Open the folder that you created. Install or view the downloaded file by double-clicking it. If applicable, follow the instructions provided on the Web site to run or install the program.
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For more information about downloading files, click Start, then click Help and Support. Type the downloading files in the Search Help box, then click ENTER.
Help
Ethernet networking
Wired Ethernet networking
An wired Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home.
Ethernet, Fast Ethernet, or Gigabit Ethernet

Check local code requirements before installing Ethernet cable or other wiring in your home or office. Your municipality may require you to obtain a permit and hire a licensed installer.
Important
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Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps. Most home networks are built using Standard or Fast Ethernet components. Business networks are typically built using Fast or Gigabit Ethernet components. To create a wired Ethernet network, you or your electrician must install special Ethernet cables in your home or office.
Using a router
The most common way to set up a wired Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. For information on setting up a router, see the routers documentation. Example router-based Ethernet network The following is an example of a wired Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network.
To add the ability to access a wireless Ethernet network to your wired Ethernet network, connect an access point to the router or use a router that has a built-in access point.
Tip
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Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet.
Cable/DSL modem
Router
Equipment you need for a router-based Ethernet network

For best results, all Ethernet components should be either standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component.
Important
For a wired Ethernet network you need:
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Two or more computers with Ethernet

jacks One router One broadband Internet connection (optional) Ethernet cables connecting all of the network equipment
When buying your router, be sure the model includes everything your network needs, including: Internet security features, such as a firewall, to protect your network from unwanted intruders 4-port switch to eliminate the need for additional network hardware DHCP server/dynamic IP address assignment to automatically configure network and IP addresses
Setting up wired Ethernet network hardware

Making sure your broadband connection works
If you do not have a broadband connection already installed, make the necessary arrangements with your ISP. Be sure to find out how soon after the installation the line will be activated. Broadband Internet settings differ from ISP to ISP. Before you begin setting up your network, you should contact your ISP for any specific instructions they have for setting
Important
Before you change anything about your home setup, make sure that your broadband connection is working correctly. To test the connection, log onto the Internet using your current setup. If the connection is not working, contact your Internet service provider.
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Connecting network cables We recommend using category 5, unshielded, twisted-pair cable (approximately 1/4-inch diameter with a thin outer-jacket, containing eight color-coded wires), and equipment compatible with this type of cable. This type of cable is equipped with RJ-45 connectors (like a large telephone jack connector, but with eight pins) on each end. Category 5 cables are available in two different types; straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers. Setting up a network using a router If you are setting up a network for more than two computers and you will be connecting your network to a high-speed Broadband Internet connection (cable or DSL modem), we recommend the use of a router. A router lets you access the Internet connection from any network computer. The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well.
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In addition to a router, you need a straight-through cable for each computer you want to connect to the network.
Cable/DSL modem
Router
WAN port
1 2 3
To set up a network using a router: Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. Turn on your computers. Plug one end of a straight-through network cable into any numbered port on the router (except the WAN port). The WAN port is used to connect the router to the DSL or cable modem and is identified by a label or a switch. Plug the other end of the cable into the network jack on the computer. As each computer is connected to the router, the corresponding green indicator should light on the front of the router, indicating a good connection. Repeat 3 for each computer on the network. For an Internet connection, plug a straight-through cable into the WAN port on the router and the other end into the Ethernet jack on the DSL or cable modem.
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Testing your network

Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site. If you are unable to connect to the Internet: Click Start, Control Panel, Network and Internet, then the Network and Sharing Center. Choose Diagnose and Repair on the left of the window. Take any actions suggested. If you are using a wired Ethernet network, check all physical cable connections Make sure that your router or access point is plugged in and compare the status lights on the front of the router or access point with the patterns described in the router or access point documentation Temporarily turn off any firewall software on your desktop computer Turn off all of the devices, then power them back on Refer to your routers or access points troubleshooting information Contact your Internet service provider
Adding a printer to your network

Instead of plugging a printer into each of your computers, you can add a printer to your network. To add a printer to the network, do one of the following: Connect your printer to your networked computer, then share the printer. Connect your printer to your router or access point if the router or access point includes a USB or parallel port. For more information, see the instructions that came with your router or access point. Use a printer that has built-in networking. Use a print server.
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Sharing resources
With a network, you can share your Internet connection, drives, and printers.
Sharing drives and printers

With a network, you can share printers among the computers connected to the network.
To share a printer among the network computers, each computer must have the shared printers drivers installed. Follow the instructions included with your printer to install the printer drivers on each computer.
Important
After the printers on each network computer are shared, you can access them as though they were attached directly to your computer. Then you can print documents on network printers Sharing printers 1 2 3 4 To share printers: Click Start, then click Control Panel. The Control Panel window opens.
Printers window opens.
Under Hardware and Sound, click Printer The Right-click the name and icon of the printer you want to share, then click Sharing on the menu.
On the Sharing tab, click Share this printer, then click OK.
Using the network

After the printers on each network computer are shared, you can print documents on network printers.
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Printing files across the network

Before you can print a file across the network, you must install the driver for the printer on the computer you are sending the file from. You can obtain the printer driver and installation instructions from the CD that shipped with your printer or from the manufacturers Web site.
Important
1 2 3
To print files across the network: Open the file you want to print, then click Print. Click the arrow button to open the printer name list, then click the network printer. Click Print.
Using the media card reader

You can use the media card reader to transfer pictures from a digital camera to your computer. You can also use the media card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.
Memory card types

The media card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the face plate of the media card reader. Each slot is assigned a different drive letter (for example, the E: and F: drives) so data can be transferred from one memory card type to another.
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Using a memory card

Before inserting a memory card into a slot, make sure that the slot is empty, or you could damage the card reader.
Caution
To insert a memory card: 1 Insert the memory card into the appropriate memory card slot. 2 To access a file on the memory card, click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name.
To remove a memory card: Make sure that the card is not being read from or written to, then pull the memory card out of the slot.
Do not use the remove hardware icon in the taskbar to remove the memory card, or you will have to restart the computer to re-enable the media card reader.
Important
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Maintaining Your Computer
CHAPTER3
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CHAPTER 3: Maintaining Your Computer
Setting up a maintenance schedule

Use the following table to set up a regular maintenance schedule.
Maintenance task
Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case and peripheral devices
Weekly
X X
Monthly
X
When needed
X X X
X X X X X
X X X X X
Caring for your computer

To extend the life of your computer:
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Be careful not to bump or drop your computer,
and do not put any objects on top of it. The case, although strong, is not made to support extra weight. When transporting your computer, we recommend that you put it in the original packaging materials. Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives. Never turn off your computer when the drive indicator is on because data on the hard drive could be lost or corrupted. Avoid subjecting your computer to extreme temperature changes. The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you. Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in expensive repairs that are not covered under a standard warranty. Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer. slots are blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer. When storing your computer for an extended period of time, unplug AC power.
Do not block the ventilation fan slots. If these
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CHAPTER 3: Maintaining Your Computer
Updating Windows
Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computers operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer.
For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER.
Help
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Troubleshooting
CHAPTER4
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CHAPTER 4: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
To avoid bodily injury, do not attempt to troubleshoot your computer problem if: Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead, unplug your computer and contact a qualified computer technician.
Warning
Never open your computer case while your computer is turned on and while the modem cable, network cable, and power cord are connected.
Warning
Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see Preventing static electricity discharge on page 44.
Warning
Try these steps first

If you have problems with your computer, try these things first:
To avoid bodily injury, do not attempt to troubleshoot your computer problem if: Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead, unplug your computer and contact a qualified computer technician.
Warning
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Check all cable connections, including power. If an error message appears on the screen, write
down the exact message. The message may help Customer Care in diagnosing and fixing the problem. If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. If an error occurs in a program, see the programs printed documentation or the online help. Help
For more information about troubleshooting, click Start, then click Help and Support. Type troubleshooting in the Search Help box, then press ENTER.
Error messages
Error message
Insufficient disk space Data error General failure reading drive C
Action
See You get an Insufficient disk space error message on page 43. See You get a Data error message on page 44. See The hard drive cannot be accessed, or you see a General failure reading drive C error message on page 44. See You get an Operating system not found error message on page 44. See You see an Unable to locate host message and are unable to browse the Internet on page 33. See You get a Download Error message when Media Center tries to update the Program Guide on page 50.
Operating system not found Unable to locate host Download Error
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Error message
Memory error Not enough memory
Action
See You see a Memory error message on page 46. See You see a Not enough memory error message on page 46.
Internet and networking

Internet
If you do not find a solution to your problem in this section, the issue may be networking related. See Networking on page 37 for more information. You cannot connect to the Internet If you are using a cable or DSL modem, make sure that the modem cable is securely plugged into the Ethernet network jack. See more troubleshooting at Modem (cable or DSL) on page 34. - OR If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See more troubleshooting at Modem (dial-up) on page 34.
Make sure that your account with your Internet
service provider (ISP) is set up correctly. For help, contact your ISP technical support. Your ISP may be having connection problems. Contact your ISP technical support to determine whether the Internet outage is widespread (a problem they are trying to solve). Help
For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type troubleshooting connections in the Search Help box, then press ENTER.
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You see an Unable to locate host message and are unable to browse the Internet You may have typed the URL (Web address) incorrectly. Check the URL, then enter it again, or try a different URL. Your Web browser may be experiencing problems. Close your Web browser, then restart it. If that does not allow you to connect, restart your computer. The problem may be with your network, not the Internet itself. Check your network cables and network devices (such as switches, routers, and hubs). Your ISP may be having connection problems. Contact your ISP technical support to determine whether the Internet outage is widespread (a problem they are trying to solve). People are sending you e-mails, but you have not received them Click the Receive or Send and Receive button in your e-mail program. This checks your mail server for incoming e-mail. Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. E-mails you send are returned as undeliverable Check the spelling of the e-mail address you are sending e-mail to. A valid e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that hosts that user. E-mail addresses never contain spaces and are not case-sensitive. If possible, contact the intended recipient by using another method, then ask them to verify their e-mail address.
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Modem (cable or DSL)

My computer cannot connect to the Internet. Make sure that your modem is connected to the network jack. See the documentation that came with your modem for additional troubleshooting information. Contact your modem manufacturer for technical support.
Modem (dial-up)
See also Internet and networking on page 32. Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet or the PHONE network jack. Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. Make sure that call waiting is disabled before using the modem. Contact your telephone service provider to get the correct code to temporarily disable the service. Make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 2 3 4 Click (Start), type modem, then press ENTER. If the Location Information dialog box opens, enter the information for your area, then click OK. Click the Dialing Rules tab, click the location from which you are dialing, then click Edit. Make sure that all settings are correct.
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For more information about dialing properties, click Start, then click Help and Support. Type dialing in the Search Help box, then press ENTER.
Help
Check for line noise (scratchy, crackling, or
popping sounds), which is a common problem that can cause the modem to connect at a slower rate, interrupt downloads, or even disconnect. You can also call your telephone service and have the telephone line checked for noise or low line levels. telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service.
Try another telephone line (either a different
You cannot connect to the Internet The ISP may be having technical difficulties. Contact your ISP for technical support. Review the troubleshooting information under Internet and networking on page 32. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. The modem is not recognized by your computer Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. Restart your computer. Run Windows modem diagnostics. To run modem diagnostics: 1 2 Click (Start), type modem, then press ENTER. Click the Modems tab, then click Properties.
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Click the Diagnostics tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help
For more information about modem troubleshooting, click Start, then click Help and Support. Type modem troubleshooting in the Search Help box, then press ENTER.
The modem is noisy when it dials and connects To turn down the modem volume: 1 2 3 4 Click (Start), type modem, then press ENTER. Click the Modems tab, then click Properties. Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the dialog boxes.
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Networking
You cannot see the other computers on your network If a network cable is connected to your computer, make sure that the other end is plugged into a network router, switch, hub, or other network device. Make sure that the other computers are turned on. If you are using a router, make sure that it is turned on. Most routers have lights that indicate they are working. For more information, see your routers documentation. If you are using a router, restart it by unplugging it from power for five seconds. Make sure that all computers on your network have the same workgroup name and Subnet Mask. If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network, and the second N should be different for all computers on your network. Your wired network is running slower than you expect If your network is running slower than you expect, check the speed of each component. For best results, all components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps), or Gigabit Ethernet (1000 Mbps). Components comprising a mixture of those speeds will result in your network running at the speed of the slowest component. For more troubleshooting help, see the documentation for your network components.
For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press ENTER.
Help
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Power
Your computer will not turn on Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. If your power cables are connected to a power strip, make sure it is turned on.
Test the outlet by plugging in a working device,

such as a lamp. Make sure that the power cord is free from cuts or damage, and replace any damaged cables.
Display
The screen resolution is not correct Change the screen resolution in Windows. The computer is on, but there is no picture
Make sure that the computer is not in Standby

(power-saving) mode.
Make sure that the monitor is connected to a
power outlet and to a video port on your computer, then make sure that the monitor is turned on. If the monitor is on, its power LED should be on. Adjust the monitors brightness and contrast controls. For more information, see the monitors documentation. Check the video cable for bent or damaged pins. Connect a display that you know works (such as a monitor from another computer) to your computer. If the display still works, the original monitor is faulty. If the display does not work, either the computers video card (if installed) is faulty or the on-board video is faulty.
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The color is not uniform Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity. The text on the display is dim or difficult to read Adjust the brightness and contrast controls. Change the display settings. For more information about display types, see your display and video card documentation.
For more information about changing the screen resolution, click Start, then click Help and Support. Type screen resolution in the Search Help box, then press ENTER.
Help
Printing
The printer will not turn on Make sure that the power cable is plugged into an AC power source. The printer is on but will not print Make sure that the Print to file box is not checked in the Print dialog box. If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: 1 2 Click (Start), type printer, then press ENTER.
Control Panel opens and lists available

printers.
Right-click the printer you want to be the default printer, then click Set as Default Printer.
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Reinstall the printer driver. See your printers
user guide for instructions. Wait until files have been printed before sending additional files to the printer. If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions on adding additional memory. Contact your printer manufacturers technical support.
For more information about printer troubleshooting, click Start, then click Help and Support. Type printer troubleshooter in the Search Help box, then press ENTER.
Help
Optical discs
Optical discs include CDs, DVDs, and Blu-ray discs. The computer does not recognize a disc or the disc drive Make sure that the disc label is facing up, and make sure that the disc is clean and free from large scratches.
Update the device driver. Your computer may be experiencing some
temporary memory problems. Restart your computer.
An audio disc does not produce sound Make sure that the Windows volume controls are turned up (and mute is turned off) and that any attached speakers are turned on and connected correctly. Make sure that the disc is label side up, and make sure that the disc is clean and free from large scratches. A movie disc will not play Make sure that the disc is label side up, and make sure that the disc is clean and free from large scratches.
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The regional code of the movie disc may not
match your drives regional code. Play only discs with a regional code for your region. The DVD regional code for the United States and Canada is 1, and the regional code for Mexico is 4. The Blu-ray regional code for North and South America is A, although many (if not most) Blu-ray movies are region-free. Update the device driver. For instructions, see Checking for device problems on page 50. Your computer may be experiencing some temporary memory problems. Restart your computer.
Memory card reader

Drive letters for the memory card slots do not appear in the Computer window The memory card reader may have been temporarily uninstalled using the Remove Hardware icon in the system tray. Restart your computer, and it will recognize the card reader again.
Mouse
The mouse does not work Make sure that the mouse cable is plugged in correctly. Restart your computer. Try a mouse you know is working to make sure that the mouse port works.
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The mouse works erratically Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris. You may be using the mouse on a transparent, reflective, metallic, or glossy surface. Your mouse uses optical sensors that do not work correctly on these surfaces. Use a mouse pad or a surface with a non-glossy texture, such as fabric. The mouse pad may have a printed or fabric pattern on it that interferes with your mouse. Use a different mouse pad.
Keyboard
The keyboard does not work Make sure that the keyboard cable is plugged in correctly. Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. Try a keyboard that you know works to make sure that the keyboard port works. Liquid spilled in the keyboard Turn off your computer and unplug the keyboard. Wipe off the keyboard, turn the keyboard upside down to drain any remaining liquid, then blow the inside dry with a can of compressed air. Let the keyboard dry for several hours before using it again. If the keyboard does not work after it dries, you may need to replace it.
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Files
You get an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup.
For more information about file management, click Start, then click Help and Support. Type file management in the Search Help box, then press ENTER.
Help
Empty the Recycle Bin by right-clicking the

Caution
Bin.
Recycle Bin icon, then clicking Empty Recycle Bin.

All deleted files will be lost when you empty the Recycle
Save your files to another drive. If the hard drive
is full, copy any files not regularly used to backup media, then delete them from the hard drive.
A file was accidentally deleted If a file was deleted while holding down the SHIFT key, or if the Recycle Bin has been emptied since the file was deleted, the file cannot be restored. To restore deleted files: 1 2 Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. Help
For more information about restoring deleted files, click Start, then click Help and Support. Type System Restore in the Search Help box, then press ENTER.
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You get a Data error message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see Checking the hard drive for errors on page 44. The hard drive cannot be accessed, or you see a General failure reading drive C error message If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. See Recovering your system on page 51. You get an Operating system not found error message Your computer is unable to detect the hard drive. Check cable connections. For instructions on opening your computer case, see Opening the case on page 45. A USB flash drive or a USB portable music player is connected to one of your computers USB ports. Unplug the USB device, then restart your computer. Your hard drive has no operating system installed on it, or the operating system files cannot be recognized because they have become corrupted or erased. See Recovering your system on page 51. You need to restore your computer to a working condition See Recovering your system on page 51. Checking the hard drive for errors Use Error-checking if you encounter hard drive problems. Error-checking examines the hard drive for file and folder problems, then corrects the data problems that it finds.
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To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window opens. 2 3 Right-click the drive that you want to check for errors, click Properties, then click the Tools tab. Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes.
Error checking cannot scan a drive while the drive is being used. If you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check.
Important
After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 5 Correct any problems that are found by following the on-screen instructions. Click OK.
For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER.
Help
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Memory
For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help box, then press ENTER.
Help
You see a Memory error message Run the Memory Diagnostic Tool. Click (Start), type Memory Diagnostic Tool, then press ENTER. Click Restart now and check for problems. Your computer restarts and runs the memory diagnostics. You see a Not enough memory error message Close all programs, then restart your computer. If you continue to receive this error message, consider adding more memory to your computer.
Audio
You are not getting sound from the speakers Make sure that the volume controls are turned up and not muted. If you are using external speakers: Make sure that the speakers are turned on, and check the speaker connections. See your speakers user guide for more troubleshooting tips. Make sure that your computers universal audio jacks are configured correctly.
If you are trying to play an audio disc, see

Optical discs on page 40.
For more information about sound troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER.
Help
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Passwords
Your computer does not accept your password Windows passwords are case-sensitive. Make sure that CAPS LOCK is turned off, then retype the password.
Expansion cards
The computer does not recognize an expansion card Restart your computer. Make sure that you have installed the required software. For more information, see your expansion cards documentation. Remove the card from your computers expansion slot, then reinstall the card.
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Media Center
This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions.
For more information about Windows Media Center, click Start, then click Help and Support. Type Media Center in the Search Help box, then press ENTER.
Help
The Media Center video display looks bad on your TV Many factors can significantly affect the video quality: Cable connectionsLoose cables can lower video quality. Check all cable connections. Display typeThe Media Center is best viewed on computer displays. Other types of display devices, including TVs, may provide lower quality video. Type of connection usedThe connection type has an affect on the video quality. Your computer has one or more video outputs. Use the highest quality output your TV and computer supports: A/V cables (basic) S-Video (fair, but not optimized for computer video display) VGA (good) DVI/HDMI (best)
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Quality of video cablesPoor quality video
cables can cause problems. Gateway recommends using high-quality video cables. Screen resolutionMany TVs cannot display the high resolution that your computers video signal uses, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the computers screen resolution to 800 600 or 640 480. Age of the TVNewer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions. Type of TV CRT TVs may have a slight flicker. Plasma TVs may experience image burn-in after extended use. LCD TVs use the same technology as your computers flat panel display.
You want to change monitor settings to get better TV or DVD image quality Adjust the display device brightness, contrast, hue, and saturation. For more information, see the displays user guide. You need to burn programs that were recorded with your computer to a DVD using Media Center Media Center saves recorded programs in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software and with Media Center itself. For more information, see the Media Center online help. You want to play recorded programs on other computers A DVR-MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update.
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You get a Download Error message when Media Center tries to update the Program Guide
You must be connected to the Internet to update

the Program Guide. Make sure that your computer is connected to the Internet. For information about manually updating the Program Guide, see the Media Center online help.
Checking for device problems

Faulty devices or corrupt device drivers can cause a variety of problems on your computer. Checking the condition of system devices and the status of their drivers can help pinpoint the problem. To check for device problems: 1 Click (Start), type device manager, then press ENTER. Device Manager opens. 2 Examine the list of computer device types. A device type with problems have a yellow triangle or red octogon indicating a problem or a failed condition. Click the + symbol to the left of the device type to expand the list of devices. The faulty device is marked with a yellow (problems) or red (failed) icon. To update the device driver (a common solution to many device problems), right-click the device, click Update Driver Software, then click Search automatically for updated driver software and follow the on-screen prompts. - OR To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also be useful information to have available if you call Customer Care.
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Recovering your system

You can solve most computer problems by following the information in Try these steps first on page 30 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computers software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.
To prepare your computer for additional system recovery options, you should create a set of recovery discs as soon as possible. Recovery discs take some time to create, but for long-term reliability, the effort is worth it. For instructions, see Creating recovery discs on page 51.
Caution
Creating recovery discs

If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To create recovery discs: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 To create recovery discs for the hard drives entire original contents, including Windows Vista and all factory-loaded software and drivers, click Create factory default disc. - OR To create recovery discs for only the factory-loaded software and drivers, click Create driver and application backup disc.
We recommend that you create each type of recovery disc as soon as possible.
Important
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The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing. 3 Insert a blank disc into the drive indicated in the Burn to list, then click Next. The first disc begins recording, and you can watch its progress on the screen. When the disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker.
Write a unique, descriptive label on each disc, such as Windows Recovery Disc 1 of 2. or Apps/Drivers Recovery disc.
Important
If multiple discs are required, insert a new disc when prompted, then click OK. Continue recording discs until the process is complete.
Recovering pre-installed software and drivers

As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. New softwareIf you need to recover software that did not come pre-installed on your computer, you need to follow that softwares installation instructions. New device driversIf you need to recover device drivers that did not come pre-installed on your computer, follow the instructions for updating drivers in Checking for device problems on page 50.
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To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR If you are recovering from your driver and application recovery disc, insert it into the disc drive, then go to Step 3 after the Gateway Application Recovery main menu opens. 2 Click the Restore tab, then click Reinstall applications/drivers. The Gateway Application Recovery main menu opens. Click Contents. A list of software and device drivers opens. Click the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall.
3 4
Returning to a previous system condition

Microsoft System Restore periodically takes snapshots of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers.
For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search Help box, then press ENTER.
Help
To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens.
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3 4
Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer.
Returning your system to its factory condition

In case your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs you have created.
This complete recovery deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were pre-installed on your system. If you can access important files on your hard drive, back them up now.
Caution
If you can still run Windows Vista, see
Recovering from within Windows Vista on page 54. If you cannot run Windows Vista and your original hard drive is still working, see Recovering from the hard drive during startup on page 55. If you cannot run Windows Vista and your original hard drive has been completely re-formatted or you have installed a replacement hard drive, see Recovering from your recovery discs on page 56.
Recovering from within Windows Vista

To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system to factory default. The Confirm Restoration dialog box opens.
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Click Yes, then click Start. A dialog box displays information about the hard drive that the operating system will be recovered to.
Continuing the process will erase all files on your hard
Caution
drive.
Click OK. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process may take a while, but a Gateway Recovery Management screen shows you its progress. When the recovery has finished, a dialog box prompts you to restart your computer.
5 6
Click OK. Your computer restarts. Follow the on-screen prompts for first-time system setup.
Recovering from the hard drive during startup

To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press FN+ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution
drive. Continuing the process will erase all files on your hard
Click Next to continue. Your hard drives original, factory-loaded contents are recovered. This process will take several minutes.
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Recovering from your recovery discs

To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution
drive. Continuing the process will erase all files on your hard
During startup, press F10 to open the boot menu. The boot menu is where you can select which device to start from, such as the hard drive or an optical disc. Use your arrow keys to select CDROM/DVD, then press ENTER. Windows installs from the recovery disc you inserted. Insert the second recovery disc when prompted, then follow the on-screen prompts to complete the recovery.
3 4
Creating Labelflash Disc Labels

What is Labelflash?
With Labelflash, you no longer need to print separate disc labels. Labelflash is a technology for creating a label image on the top surface of an optical disc. Because the image is part of the disc, it will never peel off. You can make this type of label by using your Labelflash optical disc drive to burn an image onto a Labelflash disc.
Creating disc labels with LabelPrint

CyberLink LabelPrint is software that lets you burn label images onto Labelflash discs, as well as print conventional disc labels.
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To create a Labelflash label: 1 Insert an unlabeled Labelflash disc into your recordable disc drive, label side down. Although usually you will have already recorded files to the disc, it is not necessary to do that step first. To determine whether the recordable disc is Labelflash compatible, see the disc packages description. 2 Click (Start), All Programs, CyberLink LabelPrint, then click LabelPrint. The LabelPrint program starts.
Click LabelFlash, then click the green arrow (in the lower-right corner) to continue. The Edit titles and other information screen opens.
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Enter the information you want printed on the disc into the fields, such as Disc Title, Author, and the tracks Title.
Click the green arrow pointing to the right to continue, or click the green arrow pointing to the left to return to the previous screen. If you click the right arrow, the Select the labels layout and background screen opens.
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To change the font of the text that
will be printed on the disc, double-click the boxs dotted outline, then specify the font attributes and click OK.
To change the general layout style,

click Select in the Layout Style box.
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To change the background, click
Select in the Background Image box. You can use images included with the software, or you can use your own photos or artwork by clicking Browse.
Valid image formats are: JPG/JPEG TIF/TIFF BMP GIF Click green arrow pointing to the right to continue. The Begin labelling your Labelflash disc screen opens and shows you a preview of your disc label.
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Click the gold CD button to continue. A message box tells you to insert an unlabeled Labelflash disc.
Make sure that an unlabeled Labelflash disc is in the Labelflash drive, label side down, then click Next. The Labelflash Wizards settings screen opens.
Tip
The label side of most discs is the least shiny side.
Click Preview to see how the disc will look when printed. The Preview window opens.
10 11
Click Close. Click Next to start the printing process.
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12
When the printing of the label image is finished, the drive tray opens and the LabelFlash Wizard window displays the message Burning completed.
13
Click Close.
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Regulations and safety notices
APPENDIX A
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APPENDIX A: Regulations and safety notices
FCC notice
This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the device and receiver. Connect the device into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/television technician for help.
Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.
Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class B limits may be attached to this equipment. Operation with non-certified peripherals is likely to result in interference to radio and TV reception.
Caution
Changes or modifications not expressly approved by the manufacturer could void the user's authority, which is granted by the Federal Communications Commission, to operate this computer.
Operation conditions
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Notice: Canadian users

This Class B digital apparatus complies with Canadian ICES-003.
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Remarque l'intention des utilisateurs canadiens

Cet appareil numrique de la classe B est conforme a la norme NMB-003 du Canada.
Declaration of Conformity for EU countries

Hereby, Gateway, declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Compliant with Russian regulatory certification
Modem notices
Notice for USA
This equipment complies with Part 68 of the FCC rules. Located on the modem is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. Upon request, you must provide this information to your telephone company. If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But, if advance notice is not practical, you will be notified as soon as possible. You will also be informed of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If this equipment should fail to operate properly, disconnect the equipment from the phone line to determine if it is causing the problem. If the problem is with the equipment, discontinue use and contact your dealer or vendor. Caution: To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.
TBR 21
This equipment has been approved [Council Decision 98/482/EC - "TBR 21"] for single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact your equipment supplier in the first instance.
65
List of applicable countries

EU member states as of May 2004 are: Belgium, Denmark, Germany, Greece, Spain, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Portugal, Finland, Sweden, United Kingdom Estonia, Latvia, Lithuania, Poland, Hungary, Czech Republic, Slovak Republic, Slovenia, Cyprus and Malta. Usage allowed in the countries of European Union, as well as Norway, Switzerland, Iceland and Liechtenstein. This device must be used in strict accordance with the regulations and constraints in the country of use. For further information, please contact local office in the country of use.
Notice for Australia

For safety reasons, only connect headsets with a telecommunications compliance label. This includes customer equipment previously labelled permitted or certified.
Notice for New Zealand

1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances. Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom's Specifications: a b There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt.
Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom's specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another. This equipment shall not be set up to make automatic calls to Telecom's 111 Emergency Service. This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialing.
5 6
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www.gateway.com 7 Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. Should such problems occur, the user should NOT contact the telecom Fault Service. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. Under power failure conditions this appliance may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.
8 9
Laser compliance statement

The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM. APPAREIL A LASER DE CLASSE 1 PRODUIT LASERATTENTION: RADIATION DU FAISCEAU LASER INVISIBLE EN CAS DOUVERTURE. EVITTER TOUTE EXPOSITION AUX RAYONS. LUOKAN 1 LASERLAITE LASER KLASSE 1 VORSICHT: UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GEFFNET NICHT DEM STRAHLL AUSSETZEN PRODUCTO LSER DE LA CLASE I ADVERTENCIA: RADIACIN LSER INVISIBLE AL SER ABIERTO. EVITE EXPONERSE A LOS RAYOS. ADVARSEL: LASERSTRLING VEDBNING SE IKKE IND I STRLEN. VARO! LAVATTAESSA OLET ALTTINA LASERSTEILYLLE. VARNING: LASERSTRLNING NR DENNA DEL R PPNAD L TUIJOTA STEESEENSTIRRA EJ IN I STRLEN VARNING: LASERSTRLNING NAR DENNA DEL R PPNADSTIRRA EJ IN I STRLEN ADVARSEL: LASERSTRLING NAR DEKSEL PNESSTIRR IKKE INN I STRLEN
LCD pixel statement

The LCD unit is produced with high-precision manufacturing techniques. Nevertheless, some pixels may occasionally misfire or appear as black or red dots. This has no effect on the recorded image and does not constitute a malfunction.
Macrovision copyright protection notice

"U.S Patent Nos. 4,631,603; 4,819,098; 4,907,093; 5,315,448; and 6,516,132." This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection
67
APPENDIX A: Regulations and safety notices technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.
Radio device regulatory notice

Note: Below regulatory information is for models with wireless LAN and/or Bluetooth only.
General
This product complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Depending on configurations, this product may or may not contain wireless radio devices (such as wireless LAN and/or Bluetooth modules). Below information is for products with such devices.
European Union (EU)

R&TTE Directive 1999/5/EC as attested by conformity with the following harmonized standard: Article 3.1(a) Health and Safety EN60950-1:2001 + A11:2004 EN50371:2002 Article 3.1(b) EMC EN301 489-1 V1.6.1 EN301 489-3 V1.4.1 (Applicable to non-bluetooth wireless keyboard mouse set) EN301 489-17 V1.2.1 Article 3.2 Spectrum Usages EN300 440-2 V1.1.2 (Applicable to non-bluetooth wireless keyboard mouse set). EN300 328 V1.7.1 EN301 893 V1.4.1 (Applicable to 5GHz high performance RLAN)
List of applicable countries

EU member states as of May 2004 are: Belgium, Denmark, Germany, Greece, Spain, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Portugal, Finland, Sweden, United Kingdom Estonia, Latvia, Lithuania, Poland, Hungary, Czech Republic, Slovak Republic, Slovenia, Cyprus and Malta. Usage allowed in the countries of European Union, as well as Norway, Switzerland, Iceland and Liechtenstein. This device must be used in strict accordance with the regulations and constraints in the country of use. For further information, please contact local office in the country of use.
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The FCC RF safety requirement

The radiated output power of the wireless LAN Card and Bluetooth card is far below the FCC radio frequency exposure limits. Nevertheless, the PC series shall be used in such a manner that the potential for human contact during normal operation is minimized as follows: 1 This device is restricted to indoor use due to its operation in the 5.15 to 5.25 GHz frequency range. FCC requires this product to be used indoors for the frequency range 5.15 to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High power radar are allocated as primary users of the 5.25 to 5.35 GHz and 5.65 to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device. An improper installation or unauthorized use may cause harmful interference to radio communications. Also any tampering of the internal antenna will void the FCC certification and your warranty.
Canada Low-power license-exempt radio communication devices (RSS-210)

a Common information Operation is subject to the following two conditions: 1. This device may not cause interference, and 2. This device must accept any interference, including interference that may cause undesired operation of the device. Operation in 2.4 GHz band To prevent radio interference to the licensed service, this device is intended to be operated indoors and installation outdoors is subject to licensing. Operation in 5 GHz band
69
Remark: All images are for reference purposes only. Actual configuration may vary.
V09A1
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MU12100328 Generic User GDE

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USERGUIDE

Information for your safety and comfort

Turning the product off before cleaning

Using electrical power

Telephone line safety

ENERGY STAR (for selected models)

Tips and information for comfortable use

Finding your comfort zone

Taking care of your vision

Developing good work habits

Chapter 2: Setting Up and Getting Started . . . 9

Chapter 3: Maintaining Your Computer . . . . 25

Setting up a maintenance schedule . . . . . . . . . . . . . 26 Caring for your computer . . . . . . . . . . . . . . . . . . . . . 26 Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . 28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Try these steps first . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Appendix A: Regulations and safety notices 63

Checking Out Your Computer

CHAPTER 1: Checking Out Your Computer

About this guide

Optical drive eject buttons Power button/power indicator

CHAPTER 1: Checking Out Your Computer

This jack is disabled when an audio expansion card is installed.

CHAPTER 1: Checking Out Your Computer

Ethernet (network) jack

Center/subwoofer jack (orange)

Audio in (Line in) jack (blue) -ORSide speaker jack

Expansion slot cover thumbscrew

eSATA jack (optional)

CHAPTER 1: Checking Out Your Computer

Setting Up and Getting Started

CHAPTER 2: Setting Up and Getting Started

Preparing power connections

Connecting to a broadband modem or network

Connecting a dial-up modem

Using the World Wide Web

CHAPTER 2: Setting Up and Getting Started

Connecting to a Web site

Downloading is the process of transferring

files from a computer on the Internet to your computer.

CHAPTER 2: Setting Up and Getting Started

Ethernet, Fast Ethernet, or Gigabit Ethernet

CHAPTER 2: Setting Up and Getting Started

Equipment you need for a router-based Ethernet network

For a wired Ethernet network you need:

Two or more computers with Ethernet

Setting up wired Ethernet network hardware

CHAPTER 2: Setting Up and Getting Started

CHAPTER 2: Setting Up and Getting Started

Testing your network

Adding a printer to your network

Sharing drives and printers

Printers window opens.

Using the network

CHAPTER 2: Setting Up and Getting Started

Printing files across the network

Using the media card reader

Memory card types

Using a memory card

CHAPTER 2: Setting Up and Getting Started

Maintaining Your Computer

CHAPTER 3: Maintaining Your Computer

Setting up a maintenance schedule

Caring for your computer

Be careful not to bump or drop your computer,